Muetzel Plumbing, Heating & Cooling

Super nice. Fast responses. Very open and helpful regarding most effiecient and cost effective way to make needed repairs. We are pleased and not only have recommended them to others, but will call them again if we need future plumbing repairs.

Our shower water would not get hot, only lukewarm. We knew it wasn't the hot water heater because the water from the sink faucets was hot. He knew it was a no-scald issue set on the shower faucet and fixed it immediately. He then took a look at the hot water heater and advised me where it should be set to avoid scalding which I then remedied.

They did a good job and came out after hours.

It has gone excellent so far, they were very prompt and professional. I am waiting to hear back with the estimate.

Muetzel Plumbing came and had a look and confirmed it was not a propane leak after pressure testing the line and being very careful through the whole process. They were polite and gave us updates through the whole testing process. I was very happy for their methodical and intelligent approach.

We had a potential frozen water pipe in the attic. After researching reviews on Angie's list & selecting a local plumbing company, I gave Muetzel a call. The receptionist / dispatcher was very courteous & there was actually a person who person who picks up the call vs numerous others who just 've voicemails & return ur call too late. Since it was late in the day, the dispatcher not only scheduled early next day appt but also reached out to tech to give me suggestion that I should keep the bath water dripping & maintain high heat to avoid any further damage. She even looked up weather forecast to anticipate issues! Next day, Brad (amazing tech) with his apprentice came. I was impressed with the truck & equipment they have - very professional & knew instantly they are the right ones to get the job done. We have a very tricky plumbing situation w/ ranch home on slab & pipes running thro' crawl built in 50's however the freeze issue was on a recent remodel where a prior plumber ran a cold water line thro the attic which is not very well insulated, thus it had heat tapes on it. Brad diagonized that the heat tapes were working & took extra steps to explain me how the pipe layouts work with the well situation. Next he popped into the attic - there-again very low tricky hard access situation between joist, joins, hvac ducts. Before going in, we popped back into the house & lo-behold, the pipes had unfroozen & cold water was running. Brad suggested few long-term solutions to run a pipe inside the house to prevent future freeze. However it didn't stop there... My tenants requested the plumbing company to actually access the difficult attic. Brad said he didn't have a suit to wear but will come back. In 2 hours he did come back & called me promptly - any other tech would have quit seeing my attic situation. In some kinda movie / kung-f* style body movement (think going under criss-crossing low laser beams) he found his way into the attic is when I said "Muetzel will NOT give up on you!!" however hard it may be. Brad was able to find a spot where there was no insulation & covered it up. He also tested that the heat tapes r working & where else this cold-water pipe ran for future issues. Miraculously he came out un-hurt without any damage. By doing so, he truly took care of the customer - in my case a tenant. Although the fix was relatively easy job (moving insulation on exposed part of pipe) its the communication, customer service, timeliness & by far the pursuit to do whatever it takes is what impressed me. Maybe I just happened to have the best tech "Brad" the company had. I will be calling on Muetzel in the next few days to offer me quotes on long-term solution of getting pipes in an heated area. For those like me who r not plumbing experts, its better leave such jobs at expert hands such as Muetzel - they would fix it right.

The prices was $200-$300 more than any other estimate I received for the same work. I would not use them. I cannot comment on their work and my opinion is on price alone. Everyone I dealt with at the company was professional and courteous.

It went well. They actually perfomed more work than originally contracted because they found some things that needed to be corrected that I did not know about.

We've had Muetzel out more than once over the past few years and have always been pleased and impressed with their professionalism. They are not high pressure at all.... never tried to sell us something we didn't need. They are the plumber we will call next time we need one.

Not a simple replacement as I had hoped. Needed to go pickup new parts that required re-plumbing the line also. Work performed was good. The price was fair. I would use them again.

Had been experiencing a leak in my bathtub faucet. Tried to fix it myself without any success. Finally decided to avail myself of the services of a professional. Called Muetzel and ascertained that the thing to do would be to buy a new fixture and have them install it. Typically, it's difficult to deal with plumbers, contractors and the like. Not the case with this company. They were on time and efficient in completing the task. My only complaint was the price. Two hour job cost about $370, minus a discount from Angie's List. Not a complicated job, in my estimation. Still, it's hard to argue with the quality of the execution.

Got good service, fairly prompt and good feedback on estimated costs. I was kept apprised of each step along the way.

Shawn was prompt and very professional while doing the work. I was impressed that he would bring a piece of carpet to put down to protect my floor. He cleaned up and wiped down everything when he was finished and then took all debris with him I appreciate that he took the time to explain the procedure to me and that he did not charge me additional for the new pipe . Although it was more expensive to have the work done on a weekend, it was better than not being able to shower, brush teeth or wash dishes. I would recommend them to anyone.

The reviews on Angies List should include both the good and the bad and this review will include both. My interaction with Muetzel began on November 24, 2012 when I had a clogged main drain in our basement. After another company was unable to clear the blockage, Muetzel Plumbing was called (by the suggestion of the tech of another company). The tech, David was dispatched quickly and was able to open the blockage. He even used a camera to diagnose a "belly" or depression in the pipe. He showed me the results on a video screen. When asking about my next move, he suggested calling the main office to schedule an estimate to replace this portion of the pipe. The tech performed the work on a Sunday afternoon. He was very upfront and forthcoming with the charges and I had no problem with services rendered on November 25, 2012. The problem with the service began with trying to schedule an estimate to replace the pipe. I called on November 26 to schedule a return visit to give me an estimate to replace the pipe. The woman scheduling the visit informed me that a tech would have to do a camera inspection of the pipe. When I told her that the tech had done the camera work the day before, she said because "he hadn't recorded it" so the camera would have to be repeated. She also didn't say anything about a charge to use the camera again. My scheduled return visit was December 5, 2012. The same tech who unclogged the pipe came back. We went to the basement and he wanted me to sign for the $ 190.00 charge to perform diagnostic services today. I told him at no time was a charge discussed when I scheduled with the Muetzel main office. He called "his boss" to see if the charges could be waived. He told me the charge would not be waived and I told him I would find another company to replace the pipe. My biggest fault with this company is that they should have been proactive in their first day of diagnosing the problem by recording the evidence they found via the camera. Instead they sent the same technician to give us a complete estimate for the work they would need to do. The tech said he would need to send the camera down again in order to record the problem; we asked them to waive this cost since they had already done this but had failed to record the evidence they found. The technician called his office but was told this cost could not be waived. Up to this point we had been pleased with their work and there was the likely chance we would have used them to complete the work, which we imagine will be several thousand dollars; however, their lack of willingness to waive a cost for something they had mismanaged (i.e. not recording the evidence they found the first time they sent down the camera), we lost confidence and trust in them and decided not to move forward any further but will seek estimates from other companies. Had this situation been handled with even the smallest consideration for customer service and some understanding, we might be scheduling this company to replace the section of pipe. As I have found out, replacing this pipe is going to very expensive. I hope this company realizes the business that was lost from my family.

Very professional. Very up front that they price by the outcome or job and not by the hour. One sink didn't even have anything wrong with it (no charge for that information). They don't work until the estimate is done and you agree. No trip charge. These are all wonderful qualities that I only wish every service provider would do. The prices were very high. We will live with it for a while, try some of our own fixes, and maybe hire someone else (they will charge for the trip, and we won't know the bill until their done, at which point they charge by the hour, so they will take their time and it might work out to be the same price).

Muetzel was great scheduleing exactly when I had time in my schedule. Steve came out and surveyed the three jobs that I had and provided a quote on the spot. He quickly and efficiently completed the work and then cleaned up after himself. We have used them before and will use them again! Reliablility and quick service is worth the slightly high prices.

From the call to their office - recommended by Angie's List - to the serviceman at installation, it went very smoothly.

The serviceman was Adam River. He was professional, friendly and personable. We provided the part and he quickly removed the old part and installed the new. I even enjoyed our conversation while he worked. Dan Whittecar - Satisfied Customer P.S. Muetzel told me about a $20 coupon to be found on line at Angie's List.

I think this company is top notch. From the onset when you set an appointment, they explain their services and how they charge so you are fully aware of what to expect when they come. They put covers over their shoes WITHOUT you having to ask (love it). They gave me several options on how they could approach the problem (in case I wasn't ready to cut the drywall and see what was really going on). We opted to cut the ceiling so they could get in there. They showed me what was happening once they found the problem - answered questions that I had - and got to work. This company made me feel confident that they knew what they were doing and involved me in what options were available and the consequences of each option. Wow! I highly recommend them and wish there were more companies out there like this!

Mike with Muetzel Plumbing promptly came by to give me a no cost estimate, making sure I had all exact fitting, fixture, and drain pieces ready to go. When he determined that I needed slightly different chrome water supply lines from what I had ordered (tip: always buy the matching water supply lines that go with these fixtures), we made two future appointments since the job had to be done in two separate stages due to marble tile work that needed to be done first. All was well worth the wait. Today, he came as planned and connected all perfectly thanks to his years of skill, patience, and experience.

He fixed the leaking toilet and it works very well now some two months later.

We had a leak from our upstairs bathroom shower into the kitchen below. I contacted the plumber because my parents were coming to visit within a few days, and I needed the work done quickly. They were able to schedule me in, and came on time. The plumber figured out what was wrong, and told us that there was a 50/50 chance of being able to repair it without taking out the bathroom tiles. This was all part of the free estimate. He was very upfront that the simple repair might not work and we would have to go behind the tile. There was no pressure on our part to have the work done. We went ahead, and he did manage to repair the shower without having to take down the tiles. He also put up with our two obnoxious dogs and curious daughter. I did not expect such good quick service. I especially appreciate that he didn't gloss over the fact that the repair might not work using the simple fix. It was a risk we took, and it worked out. If it had not, we would have paid for the more extensive work.

The technician was professional and respectful, while completing the task in an efficient manner. The technician offered advice on fixing the disposer and the handle on a bathroom sink faucet, without charge.

It went very well. He was very professional and it didn't take as long as I expected.

It was done correctly. They were very nice and very polite and they remembered having done work for me before, which I liked.