MOLLY MAID

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unknown

They show up every time they are scheduled.

The price was good. But they cleaned the whole house for only one hour. It looks nice but they don’t get it all done. Like there will be cobwebs left. I just use them if I have visitors coming.

They do a good job. We have used others that have not been so good. This company does it all and are very detailed in their work.

Really unimpressed with Molly Maids. They showed up almost 2 hours late with no apologies. I showed them a list of what I wanted to be done and they basically dismissed it and just started cleaning. One woman went into the bathroom and came out literally 5 minutes later so she could not have cleaned much. The place did not look any better after they had left then it did when they started.

We have a regular schedule. They were running later on our day and asked to come the next morning. By nearly 4 p.m. the 2nd day, they had not come. I called and they asked if they could come the 3rd day. The 3rd day we arrived home at 5 p.m. They had left a note saying "sorry we missed you . . .." We had not changed the entry arrangements since day 1 and are almost never home when they come. They had entry to our back door but left the note in front.

The reason we like them is because they are insured because they are a bigger company. Their cleaning is not the greatest, but it is better than nothing. We did have some damage done the first time they came out and they paid for the damage to be fixed.

When I married my husband 2 years ago, he was using Molly Maid, so we continued. They have been coming to our new home for a little over a year. Since that time, the quality of the cleans has dropped each month. When things have been broken however, the owner has been more than accommodating to make restitution - yesterday was an example: We had a free cleaning due to some mini-blinds that were broken by a previous crew. Yet, when I came home from work, I had to re-clean the kitchen sink and the bathtub. It looked as if no cleaning products were used in sinks and tubs. What I have begun to notice is a general lack of care and evidence of being in too much of a hurry. Dusting not done consistently, things broken, trash left in different locations, my cleaning products or tools used, my computer screen being wiped with an oily cloth, and once a whole level missed being cleaned. I have called about these things and have been treated with good verbal customer service, but the follow-through has been poor. We are looking for another service which is why I rejoined Angie's list today.

We have had them for about 10 services. The first service was mediocre (mostly clean, moved our stuff to bizarre places; plastic bowl and fresh fruit hidden in the oven, beds poorly made), so we asked for a different crew. The new crew was OK, but in comparison to the old, so much better that we decided to stay with them. However, week after week, the service went back down hill; crews were changed on us multiple times, even after we were assured they would not be, the crews were usually more than 1 hour late, a couple of times more than 4 hours, and now we are letting them go because it is more work dealing with them than cleaning the house ourselves. This is the 3rd national brand maid service we've used since moving to Columbus. We're going to look locally next.

The girls came out twice, once for a lengthier initial cleaning (approximately $170) and another for the first f/u visit ($85). At the first visit, furniture and several knick-knacks were moved and not returned to their proper position. The cleaning was fine at both cleanings. The girls did not leave a work slip either visit which they were supposed to do to let us know who had been there and to note the areas cleaned. I called the company about this after the first visit and was assured this checklist would be left from then on. However, no dice. Even though the cleaning was satisfactory, I didn't like not knowing who had been there, didn't appreciate items being moved and not returned, and felt the lack of f/u after my phone call demonstrated poor oversight on management's part. We changed to another company.

They do a good job cleaning but it's very hard to get them to come on time. The girls are nice, polite and professional.

They do an outstanding job! I've never had a problem - they are very courteous.

After eleven years as a client of Molly Maid, we are terminating service on March 14, 2007 we had our regular clean. Afterwards I discovered that the video game cartridge, I had been playing the previous evening on my Nintendo DS,(Final Fantasy III) had been removed from my and was missing. We conducted a thorough search of the area around the table where the game machine was, and could not find it. The Nintendo DS is designed such that the cartridge must be deliberately depressed and released in order for it to be removed. The cartridge was in the machine, and used the evening prior to the clean, and was still in the machine when I retired for the evening at 10:30 PM, and no one else entered the house during the time in question. When we called the office to complain, the response we got was "We talked to them and they said they didn't see anything."

The cleaning was to our satisfaction for the first few instances. The quality deteriorated afterward. We also found food items missing from our refrigerator and pantry. We have since switched to a smaller company and have been satisfied since then.

The girls from Molly Maid did a fine job; efficient, effective, and always on time.

I found Molly Maid to be a very mixed bag. First I had different people all the time. The consistency of the quality of the clean varied. Then I had one individual as the head maid and she had different partners. However, she took complete responsibility for her work as well as inspected her partner's work. I would have probably rated them straight A's at that point. I was extremely happy with her. She gave a quality clean and was a very nice, trustworthy person. Unfortunately , She left the company and we went back to a cast of characters. I complained to management and wanted a consistent team, but never got one. Finally they sent a pair of cleaners who did a very poor job. I was very unhappy and dumped the company at that point.

THIS COMPANY WAS ORIGINALLY MOLLY MAID NORTHWEST. MY HOUSE WAS TO BE CLEANED EVERY TWO WEEKS FOR $85 EACH TIME. THEY DID A GOOD JOB AT FIRST, EVEN THOUGH THEY SENT DIFFERENT PEOPLE OUT EVERY TIME. WHEN I KEPT CALLING TO COMPLAIN, THEY FINALLY STARTED SENDING THE SAME TEAM. THEY HAD AGREED TO CLEAN MY HOUSE EVERY TUESDAY AT NOON. AS THE MONTHS WENT ON, SOME THINGS WOULD GET MISSED AND THE CLEANING TIME WOULD CHANGE (9AM OR 2 PM OR 4 OR 6 PM!!). WHEN THE COMPANY CHANGED ADDRESSES, (AND I'M GUESSING THE OWNER AS WELL), THINGS REALLY STARTED TO FALL APART. FIRST THEY RAISED THEIR FEES. TWICE THEY JUST DIDN'T SHOW UP AND SAID THEY NEEDED TO RESCHEDULE FOR LATER IN THE WEEK. SINCE I WORK OUT OF THE HOME SOMETIMES AND SCHEDULED WORK AROUND THE CLEANING, THIS WAS A BIG HASSLE. I'M CURRENTLY INTERVIEWING OTHER CLEANING AGENCIES. I'VE HAD IT!