MIAMI VALLEY TREE CARE SPECIALISTS

WE LIVE IN COLUMBUS AND OWN A RENTAL PROPERTY IN SPRINGFIELD. THIS COMPANY WORKED IN BOTH PLACES SO WE GOT THEM TO REMOVE THE TREE AT THE RENTAL. THEY GOT IT DOWN IN A DAY, EXCEPT FOR THE STUMP, AND WERE VERY PROMPT TO COME TO COLUMBUS TO PICK UP THE CHECK THE VERY SAME DAY. THEY GAVE US A STACK OF CARDS TO PASS OUT FOR REFERRAL AS THEY WISHED TO DRUM UP BUSINESS IN COLUMBUS. WE COULDN'T GET THEM TO COME BACK OUT TO REMOVE THE STUMP (5 FT) NOR CLEAN UP THE MESS THEY LEFT,INCLUDING EMPTY POP CANS. WE HAD TO PAY SOMEONE ELSE TO TAKE AWAY THE BUSH THEY LEFT IN THE NEIGHBOR'S YARD. IT WAS A FRUSTRATING EXPERIENCE AS OUR CALLS WERE IGNORED AND NOT RETURNED. NO, WE DIDN'T PASS ON ANY OF THEIR CARDS.

THEY KNOCKED ON MY DOOR, GAVE ME AN ESTIMATE AND DID THE JOB THE NEXT DAY. THEY CLEANED UP AND DID THE JOB REQUESTED.

REMOVED A WHITE PINE TREE. WE WERE TOLD THE PRICE INCLUDED STUMP GRINDING, BUT THE PERSON THEY USE APPARENTLY LEFT THEM. THEY DIDN'T CALL TO NOTIFY US OF THE APPOINTMENTS THEY MISSED. THEY MADE EXCUSES, AND FINALLY WE FOUND WE WOULD HAVE TO PAY EXTRA FOR THE STUMP WORK, AND THEY DIDN'T SHOW UP FOR THE APPOINTMENT TO ESTIMATE THAT. VERY DISAPPOINTED.

THEY DID NOT REMOVE ALL OF THE WOOD. THEY DID NOT RETURN IN 2 WEEKS TO GRIND STUMP EVEN THOUGH THEY HAD ALREADY BEEN PAID. REPEATED PHONE CALLS TO OWNER AND WORKERS RESULTED IN EMPTY PROMISES AND EVENTUALLY DEGRADED INTO THEM HANGING UP ON ME. VERY UNPROFESSIONAL.

THEY DID NOT BRING LADDERS AND ADEQUATE TOOLS. THEY HAD TO BORROW MINE AND THEY BROKE ONE TOOL. THEY DID NOT COME BACK TO PICK UP A LARGE NUMBER OF BRANCHES THAT WERE CUT, BUT NOT HAULED AWAY. THREE PHONE CALLS TO THE OWNER DID NOT RECTIFY THE SITUATION. VERY LOW ON THE SCALE OF PROFESSIONAL PRESENCE AND SERVICE ORIENTATION. I WOULD NOT RECOMMEND THIS COMPANY

THE FIRST LIMB THEY SAWED DOWN BROKE A WINDOW IN MY LIVING ROOM. THE CREW WAS NOT EASY TO DEAL WITH IN COMING TO AN ACCEPTABLE AGREEMENT TO GET THE WINDOW FIXED, HOWEVER, ONCE AN AGREEMENT WAS REACHED WITH THE OWNER, HE DID COME THROUGH ON IT. I WOULD SAY THAT THE CREW WAS RELATIVELY INEXPERIENCED. I WOULD NOT HAVE THEM DO ANYTHING THAT REQUIRES 'FINESSE'.

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