Master Clean Inc

NO CALL RETURNED. CALLED AGAIN AND WAS TOLD THEY DO NOT PROVIDE SERVICES ON EVENINGS OR SATURDAYS. THEY HAD NO AVAILABLE APPOINTMENTS FOR 3-4 WEEKS OUT. SERVICE ORIENTED COMPANIES NEED TO PROVIDE SOME FLEXIBILITY FOR WORKING CUSTOMERS. NO SATURDAYS OR EVENINGS AND NEEDING TO BOOK THE APPOINTMENT 3-4 WEEKS IN ADVANCE DID NOT MEET MY SERVICE LEVEL NEED. APPARENTLY THEY ARE NOT IN NEED OF CUSTOMERS.

AVAILABLE THE NEXT DAY TO DO CLEANING. CALLED ON DAY OF WORK TO ESTABLISH PRECISE TIME AND ONCE MORE BEFORE ARRIVING; INITIALLY BOOKED MORNING/AFTERNOON. TEAM OF CHICO AND JOSH WERE VERY CONSCIENTIOUS AND OFFERED MUCH VALUABLE 'FREE ADVICE'. CARPETS LOOK LIKE-NEW! EXCEPTIONAL EXPERIENCE!

THEY WERE VERY FRIENDLY AND I LIKED THAT THEY CALLED THE MORNING THAT THEY WERE SUPPOSED TO COME OUT, SO THAT WE WOULD KNOW WHEN THEY WERE COMING. THEY WERE HERE WHEN THEY SAID THEY WOULD BE. THEY DID A VERY GOOD JOB AND EXPLAINED THINGS WELL.

HAD EXCELLENT EXPERIENCE WITH MASTER CLEAN AFTER FLOODING IN MY BASEMENT. I CALLED SUNDAY EVENING AND RECEIVED A CALL BACK WITHIN AN HOUR FROM THE COMPANY VICE PRESIDENT, WHO SPENT 15-20 MINUTES ON THE PHONE WITH ME TO ANSWER MY QUESTIONS. THEY SENT OUT TWO MEN THIS MORNING; THEY WERE PROMPT, FRIENDLY, AND COURTEOUS. THEY MADE A DIFFICULT SITUATION MUCH EASIER, AND THE PRICING IS FAIR. I WOULD DEFINITELY USE THEM AGAIN; THIS IS THE BEST EXPERIENCE I'VE HAD WITH A COMPANY IN COLUMBUS!

THE COMPANY GIVES YOU MANY POINTERS ON SAVING ON CARPET CLEANING AND FURNITURE STAINPROOFING. I.E. DON'T CLEAN UNDER THE BED, ONLY STAINPROOF AREA ACTUALLY USED (NOT THE BACK OF THE SOFA).

TECHNICIANS WERE FRIENDLY, QUICK, AND CLEANED SOME THROW RUGS TOO. COMPANY REP CALLED ME NEXT DAY TO ENSURE EVERYTHING WAS SATISFACTORY AND ANSWER ANY QUESTIONS.

HE DID A GOOD JOB ON THE SOFAS. THE TECHNICIAN ARRIVED PROMPTLY.

THE CARPET CLEANERS WHO DID THE WORK WERE PLEASANT, PUNCTUAL AND VERY PROFESSIONAL. THE CLEANING WAS VERY WELL DONE.

MATT H. AND STEVE WERE PROMPT AND VERY PROFESSIONAL.

WHEN HE FIRST TOLD ME ABOUT THE BACTERIAL CHEMICAL HE TOLD ME IT WOULD BE $10 PER ROOM AND I TOLD HIM I WASN'T PAYING THAT KIND OF PRICE AND SO HE CAME BACK AND SAID $35 TOTAL AND I AGREED.

VERY HELPFUL, OFFERED A COUPLE OF DO IT YOURSELF TIPS ON HOW TO CLEAN CERTAIN KINDS OF STAINS THAT WE DEAL WITH (WE HAVE A PET).

MASTERCLEAN PUTS OUT A 50$ OFF COUPON IN THE LOCAL ADVERTISING COUPON MAGAZINE THAT COMES IN THE MAIL. DON'T FORGET TO USE IT!

THEY DO WHAT THEY PROMISE. THIS COMPANY IS VERY RELIABLE.

STEVE WAS GREAT! WE FOUND A COUPON FOR THEM IN THE VALUEPAK ENVELOPE WHICH COMES IN THE MAIL. IT WAS FOR $99 FOR WHOLE HOUSE AND 1 AREA GETS FREE PROTECTION.

GREAT PRICE. VERY THOROUGH, CAREFUL WITH FURNITURE. PROMPT.

JAMES AND RICHARD WERE GREAT! VERY PROMPT AND PROFESSIONAL. GAVE ME SOME TIPS ON HOW TO GET OUT STAINS. THEY ARE THE BEAT CARPET CLEANERS WE HAVE EVER HAD.

JAMES AND MIKE WERE THE MEN WHO DID THE WORK AND THEY WERE EXCELLENT. THEY WERE FRIENDLY, COURTEOUS AND QUICK. I FELT COMFORTABLE HAVING THEM IN MY HOME AND THEY WERE RESPECTFUL OF MY BELONGINGS. GREAT COMPANY.

ALTHOUGH THEY NOTED ON THEIR INVOICE THAT THE LIVINGROOM AND DININGROOM HAD A LOT OF WEAR, THEY TURNED OUT LOOKING LIKE NEW. I THINK THEIR FEE IS STANDARD BUT IN MY CASE, THEY DIDN'T HAVE TO MOVE ANYTHING BECAUSE THE HOUSE WAS EMPTY. HAD I THOUGHT ABOUT IT SOONER, I MIGHT HAVE ASKED TO NEGOTIATE THE PRICE BECAUSE IT WAS AN EASIER JOB THAN WHEN MOVING FURNITURE IS REQUIRED. EITHER WAY, THE RESULTS WERE GREAT!

THEY WERE PROMPT AND VERY PLEASANT.

WONDERFUL SERVICE AS USUAL! THEY ARE VERY PROMPT, SHOWING UP WHEN THEY SAY THEY WILL, THEY DON'T LEAVE A MESS, AND I WOULDN'T HESITATE TO RECOMMEND THEM.

AS WITH ALL CARPET CLEANER, PRICED QUOTED DOES NOT INCLUDE SCOTCHGUARDING OR ODOR PROTECTION. THESE CAN SIGNIFICANTLY UP THE PRICE OF CLEANING.

WE'VE USED MASTER CLEAN MANY TIMES AND HAVE BEEN HAPPY WITH THE RESULTS. THIS TIME ONE OF THE PEOPLE WHO CAME OUT CHIPPED A BIT OF THE TILE AROUND OUR FIREPLACE. WHILE HE WAS APOLOGETIC NO COMPENSATION WAS MADE (OR REQUESTED). HOPEFULLY THEY WILL TAKE MORE CARE IN THEIR WORK SO THIS WON'T HAPPEN AGAIN.

HE WAS IN AND OUT QUICKLY AND DID A GOOD JOB. I WOULD RECOMMEND THIS COMPANY.

THIS COMPANY IS GREAT. THEY ALWAYS SEND VERY NICE AND PROFESSIONAL WORKERS WHO ARE FAST BUT THOROUGH. THEIR DISCOUNT COUPON IS ALSO A PERK.

I FELT THAT THEY WEREN'T VERY PROFESSIONAL. THEIR TRUCK KEPT HAVING PROBLEMS AND ONE GUY KEPT TRYING TO SELL ME THE SCOTCH GUARD FOR THE RUG AND COUCH. I THOUGHT HE WOULD GIVE THIS UP WHEN I TOLD HIM WE WERE GOING TO REPLACE BOTH NEXT YEAR (WHICH IS ACCURATE) BUT, HE KEPT TRYING TO TELL ME HOW MUCH BETTER IT WOULD BE TO SCOTCH GUARD IT ALL. THAT IRRITATED ME.