Master Clean Inc

THE MEN ARRIVED WITHIN THE TWO HOUR WINDOW OF TIME THE COMPANY GAVE ME. THEY WENT RIGHT TO WORK. WERE NEAT.

THE TWO GENTLEMEN THAT CLEANED THE CARPET WERE EXTREMELY PROFESSIONAL AND DID A GREAT JOB. THEY CALLED AND ARRIVED WITHIN THE TIME THEY SAID THEY WOULD AND I WAS CHARGED EXACTLY WHAT I EXPECTED (NO HIDDEN CHARGES). THEY CLEANED A DOWNSTAIRS LIVING ROOM AND A BED ROOM AT THE FAR END OF THE HALL UPSTAIRS. AFTER CLEANING THE BEDROOM THEY VACUUMED THE ENTIRE HALL AND STAIRS WHEN COMING DOWNSTAIRS TO CLEAN THE LIVING ROOM. IT WAS A NICE TOUCH.

REPRESENTATIVES SKEETER AND RON WERE FRIENDLY, PROFESSIONAL, AND COURTEOUS, ALSO WERE HELPFUL ABOUT MOVING A HEAVIER BED THAT WASN'T ON WHEELS. THEY CALLED TO LET ME KNOW THAT THEY WERE AHEAD OF SCHEDULE AND ASKED TO ARRIVE EARLIER. ALL 3 ROOMS AND HALLWAY WERE DONE IN ABOUT 45 MINUTES. THE OLDER CARPET LOOKS SO MUCH CLEANER (LIGHT MAIZE COLOR PREVIOUSLY HAD A FEW DARK GRAY SPOTS FROM DIRT (PET AND FOOD STAINS), AND THE NEWER CARPET HAS THAT BRAND NEW PLUSH FEEL AGAIN. I ARRANGED FOR THE SERVICE USING A COUPON SPECIAL AND WAS CHARGED A LITTLE LESS THAN WHAT WAS ADVERTISED. TECHNICIAN SKEETER GAVE ME A CLEANING TIP ABOUT USING A HALF AND HALF MIXTURE OF DISTILLED VINEGAR AND WATER TO SPOT CLEAN STAINS. GREAT SERVICE AT A REASONABLE PRICE, THIS WAS WELL WORTH IT. I WON'T WAIT SO LONG THE NEXT TIME TO HAVE CARPETS CLEANED PROFESSIONALLY.

THE CARPETS LOOKED REALLY GOOD. THEY WERE ABLE TO REMOVE SOME STAINS, SOME THEY COULDN'T. OVERALL A GOOD JOB.

OVER ALL DECENT JOB. THERE WERE SOME EXPECTATIONS THAT WEREN'T MET. DEODORIZING WASN'T INCLUDED IN THE PRICE. THEY FAILED TO REMOVE SPOTS THAT I COULD GET RID OF WITH AMMONIA WATER. TRIED TO CHARGE A HIGHER PRICE THAN I WAS QUOTED.

PHONE RECEPTIONIST WAS QUICK AND KNOWLEDGEABLE. THE WORK WAS SCHEDULED IN A GOOD TIMEFRAME. THEY CALLED THE MORNING OF THE APPT TO LET ME KNOW WHAT TIME THEY WOULD BE THERE (HOUR WINDOW), AND THEY WERE. THEY DID A GOOD JOB, BUT I HAD TO HAVE THEM BACK TO RECLEAN THE HALL AND THE FRONT OF THE SECTIONAL. I DON'T THINK THIS WAS NECESSARILY THEIR FAULT, AS THE SUN WAS NOT COOPERATING THAT DAY. THEY WERE VERY APOLOGETIC AND SCHEDULED THE RECLEAN PROMPTLY.

SINCE THEY DO NOT PERFORM ANY ASSOCIATED REMEDIATION, THEY DID NOT HAVE THE PROPER TYPES OF EQUIPMENT TO EFFECTIVELY GET THE WATER OUT. I WOULD NOT USE THEM FOR THIS TYPE OF WORK AGAIN. WE HAD TO USE ANOTHER COMPANY FOR REMEDIATION WORK. IN THE FUTURE, I WILL USE THEM FOR CARPET CLEANING ONLY.

WOW! GREAT JOB! THEY CALLED ME ON MY APPT. DAY TO GIVE ME AN ESTIMATE WHEN THEY WERE COMING. THEY CALLED A 2ND TIME TO VERIFY THEY COULD COME EVEN EARLIER. SHAWN FORD AND MIKE WHITE WERE VERY POLITE. THEY IMMEDIATELY WENT TO WORK AND, TO MY UTTER AMAZEMENT, THEY WERE DONE CLEANING IN 25 MINUTES! (KEEP IN MIND THERE WAS NO FURNITURE TO MOVE SO I SAVED THEM A LOT OF WORK--WHICH THEY REALLY APPRECIATED.) MIKE EVEN WORE 'BOOTIES' AND I'VE NEVER SEEN THAT BEFORE! ALSO, THEY ARE 'SELF-CONTAINED' SO I DIDN'T HAVE TO LET THEM HOOK UP TO MY KITCHEN SINK FAUCET--AGAIN A FIRST! MY CARPET IS 17 YEARS OLD SO I DON'T EXPECT IT TO LOOK LIKE BRAND-NEW WHEN CLEANED. HOWEVER, THIS IS THE CLEANEST I HAVE EVER HAD MY CARPET LOOK! ALSO, THEY DIDN'T TRY TO 'HARD SELL' ME SCOTCHGARD OR ANY SERVICES I DID NOT WANT. I WILL CALL THEM TO DO MY 2,000 SQ. FT. OFFICE CARPET CLEANING AS WELL. (NOTE: I GAVE THEM GLASSES OF COLD WATER AND THEY REALLY APPRECIATED THAT.)

THE ONLY THING THAT I WAS UPSET ABOUT WAS, I HAD CALLED AT THE END OF JULY, AND MADE AN APPT FOR AUG THE 2ND. I WAS EXPECTING THEM THAT DAY. NO ONE SHOWED UP, AND WHEN I CALLED TO FIND OUT WHERE THEY WERE, THEY SAID THEY DID NOT HAVE ME ON THE SCHEDULE. THEY DID COME OUT THE NEXT DAY, BUT I WAS A LITTLE INCONVENIENCED WITH HAVING TO TAKE MY DOG INTO DAY CARE TWICE. OTHER THAN THAT, I WAS VERY SATISFIED.

DID EXCELLENT JOB OF CLEANING. VERY PROFESSIONAL.

WE WERE VERY PLEASED WITH THE WORK PERFORMED. THE CARPET WAS CLEANER THAN WE EVER EXPECTED. THEY WERE ABLE TO GET SOME BLACK STAINS FROM THE BERBER CARPET. ALSO WE HAD ONLY CONTRACTED FOR 5 AREAS AND AFTER WE SAW THE RESULTS WANTED THE ALL CARPET CLEANED. THEY WERE VERY ACCOMMODATING AND STAYED TO CLEAN THE REMAINING ROOMS.

LARRY CALLED ABOUT 8AM HE SAID HE & DOUG WOULD BE AT MY HOME BETWEEN 8:30 TO 9:00. LARRY FOUND A WAY TO UNSCREW MY BASEMENT WINDOW ( A DIRECT SHOT TO FURNACE) INSTEAD OF TAKING 2 DOORS OFF HINGES. AFTER LARRY & DOUG FINISHED THEY PUT EVERYTHING INTO THE TRAILER. I PAID LARRY $212.50. LARRY SUGGESTED I CLEAN THE FILTER IN THE FURNACE, IT WAS DUSTY AND THEY LEFT.

THEY WERE ON TIME, AND THEY SUCCESSFULLY CLEANED THE CARPETS. HOWEVER, THEY REFUSED TO ADD AN AREA ON AFTER THEY HAD COMPLETED THEIR WORK, WHICH I CAN SOMEWHAT UNDERSTAND, BUT WHICH I WOULD HAVE DONE ANYWAY, IF IT HAD BEEN MY COMPANY.

HE EXPLAINED WHAT THEY DID, BUT THEY WERE NOT AS THOROUGH AS OTHER COMPANIES. I DID NOT GO WITH THEM BECAUSE I WENT WITH ANOTHER COMPANY THAT ALREADY INSTALLED MY FURNACE. THE PRICES WERE A LITTLE BIT CHEAPER, BUT I DON'T THINK THEY WOULD HAVE BEEN AS THOROUGH AS OTHER COMPANIES.

THEY DID A GOOD JOB. THEY HAD IT ALL DONE IN LESS THAN AN HOUR AND GOT ALL MY STAINS OUT!

THEY DID A GREAT JOB CLEANING THE CARPET.

MY CARPET IS LIGHT BEIGE AND I HAVE SEVEN PETS. ONE OF MY DOGS HAD A URINARY INFECTION AND HAD HAD A LOT OF ACCIDENTS. THEY CAME OUT AND CLEANED MY CARPET AND AN AREA RUG, AND DID A GOOD JOB.

BRETT ARRIVED WITHIN THE SCHEDULED WINDOW. GAVE TOTAL PRICE BEFORE STARTING WORK, AND ANSWERED MY QUESTIONS REGARDING OTHER POSSIBLE SERVICES AVAILABLE.

I HAVE USED THIS COMPANY SEVERAL TIMES, AND HAVE BEEN VERY PLEASED. THEY ARRIVE ON TIME AND ARE QUICK AND EFFICIENT. THEY HAVE ALSO WORKED VERY HARD TO GET SPOTS OUT OF THE CARPET AND HAVE BEEN SUCCESSFUL. THE PRICE THIS TIME WAS HIGHER BECAUSE THEY DID THE BASEMENT, WHICH IS VERY LARGE. ALSO, THERE WAS AN EXTRA CHARGE FOR THE DEODORIZER, BUT IT WAS WORTH IT.

MASTER CLEAN DID A GOOD JOB. VERY EXPENSIVE, BUT ALL CARPET CLEANERS ARE.

EXCELLENT SERVICE, PROMPT, FRIENDLY, EFFICIENT.

DID A VERY GOOD JOB, THEY GOT OUT SPOTS THAT NO ONE ELSE HAD BEEN ABLE TO REMOVE.

WORKERS WERE PUNCTUAL AND POLITE. THE MAN WHO DID THE CLEANING WAS VERY POLITE AND KNOWLEDGEABLE. DID A GOOD JOB.

DID AN EXCELLENT JOB. THE GUYS WERE SUPER NICE. WHEN SCHEDULING THE APPOINTMENT, I FORGOT TO COUNT A ROOM. THE GUYS SAID ''NO PROBLEM'' AND DID IT. THEY ARRIVED AT 5:30 PM AND WERE DONE BY 7 PM. TOLD THEY WOULD CALL THE MORNING OF THE APPOINTMENT TO TELL THE TIME OF ARRIVAL. TOLD BETWEEN 4 AND 6 PM. I'VE USED THEM BEFORE, AND WOULD USE THEM AGAIN.

A CAMERA SYSTEM WAS USED, AND I WAS ABLE TO SEE THE DIFFERENCE IN THE VENTS BEFORE AND AFTER CLEANING. MIKE, THE FELLOW WHO DID THE ACTUAL WORK, WAS ON TIME AND VERY POLITE. HE ANSWERED ANY QUESTIONS I HAD, AND WENT ABOUT HIS WORK QUICKLY AND EFFICIENTLY. I HAD A COUPON FOR THE JOB, AND WAS ABLE TO USE THE COUPON AS WELL AS A SENIOR DISCOUNT. I WAS PLEASANTLY SURPRISED THAT I COULD HAVE BOTH! I WAS VERY PLEASED WITH THE WORK AND THE COST, AND WILL DEFINITELY USE THIS COMPANY AGAIN.