LOWE'S

They did pretty good and fine.

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SUSAN ROSEBROOK DID OUR KITCHEN DESIGN. SHE WAS VERY PROFESSIONAL, PATIENT, SHOWED ALTERNATIVES, UNDERSTOOD THE DIFFERENCES BETWEEN PRODUCTS AND MADE GOOD RECOMMENDATIONS BASED ON LIFESTYLE AND BUDGET. WE PAID $5,000 FOR THE CABINETS, ETC. AS A RESULT OF THE DESIGN.

IN BOTH PURCHASES, SOME ISSUES AROSE DURING INSTALLATION. I HAD SOME CONCERNS ABOUT HOW THEY WOULD BE RESOLVED. THEY DID MEET MY EXPECTATIONS IN THE END, AND I'M VERY PLEASED WITH THE RESULTS, AND THEIR WILLINGNESS TO FIX THINGS. ALL ISSUES WERE RESOLVED QUICKLY AND PROFESSIONALLY.

THEY NEVER DID SHOW, I CALLED THEM THEY SAID THEY HELD UP THE ORDER FOR A .98 CENT PIECE. THEY HELD UP A $1200 ORDER BECAUSE THAT PIECE WAS NOT IN STOCK. THEY DID NOT SHOW UP TWO DAYS IN A ROW. WE CANCELLED THE ORDER AND WENT WITH ANOTHER PROVIDER. THEY PUT MY JOB TWO AND A HALF DAYS BEHIND BECAUSE THEY DID NOT DO WHAT THEY WERE SUPPOSE TO. WHEN I EXPRESSED MY CONCERNS THE GUY SEEMED TO THINK IT WAS A JOKE. I HAVE TO DRIVE OVER THERE TO PICK UP MY CREDIT SLIP BECAUSE THEY WOULD NOT GIVE ME A RECEIPT FOR GIVING BACK THE ITEMS. IT WAS JUST A DISASTER!!

THE SALESPERSON (BILL) WAS WONDERFUL! HE ALWAYS KEPT ME INFORMED AND EVEN TOLD ME OF AN UPCOMING SPECIAL ON INSTALLATION, WHICH I TOOK ADVANTAGE OF, AS WELL AS TAKING TIME TO HELP ME PICK OUT HARDWARE. THE INSTALLATION TOOK PLACE WITHIN A WEEK OF PURCHASE. THE INSTALL WAS GREAT AND VERY PAINLESS (BUT WAS ON SHORT NOTICE). THE INSTALLERS WERE VERY PROFESSIONAL (ON TIME!)AND FRIENDLY. THIS WAS A DIFFICULT JOB (A LOT OF DAMAGED WOOD TO REPAIR) AND WAS DONE BEAUTIFULLY--AND VERY WELL PRICED FOR THE QUALITY (MUCH BETTER THAN [ANOTHER] STORE!)WOULD DEFINITELY USE AGAIN! I DID HAVE TO CALL TO FIND OUT WHEN THE INSTALLERS WERE COMING (THEY HAD LEFT A MESSAGE ON MY HOME MACHINE) AND FOUND OUT IT WAS THE NEXT DAY. IT WORKED OUT THAT I COULD TAKE THE DAY OFF TO BE HOME (TOOK ALL DAY) BUT OTHER CUSTOMERS MAY NOT BE ABLE TO BE THAT FLEXIBLE.