Leaders Moving & Storage Co of Columbus

So-so, the team that came did not know how to disconnect the gas dryer, a second team came days later and were much better and more professional, but it seems hit or miss on which moving team shows up and what type of quality and skills you will receive

I could not provide a higher recommendations for Leaders. They were fantastic. Because my furniture was being stored by Leaders for a week before moves, I actually had two moving crews. Both crews were fantastic and it was no easy job. I have many pieces of furniture that are heavy or awkward and several closed staircases to navigate. They took great care to not damage my furniture or the ceilings/walls at both homes and they succeeded. Additionally, I just had the hardwood floors refinished at my new home and, instead of walking directly on them, they put pads on all of the floors to preserve the floors. The guys on both crews were very nice, too.

The 3 movers were very friendly, professional and worked efficiently. We needed a full truck and move took approximately 5 hours. They were great, would use them again in a heartbeat and Grace was wonderful to work with through the quoting process.

They were right on time with more than enough truck space (they actually pulled one back from our job when they realized they didn't need it, which was fine!) and helped disassemble furniture and moved everything without a hitch! They were professional, personable, and very efficient. They came with all necessary accessories for completing the job correctly. I appreciated that they priced by piece, not hour, so I knew I was actually getting what I was paying for. They were very accommodating and I hope not to have to move again, but I will definitely call them if I ever need to!

Three people showed up the day before to provide packing up service. They were quick, efficient and very careful and also very entertaining while they worked! On the second day, five people showed up to move the boxed belongings and furniture into the moving van and then unload it all into the new house a mile away. They worked continuously and carefully and barely stopped at all. They completed the job in the late afternoon. All of the guys were cheerful, respectful, cooperative, and considerate of us. They seemed to enjoy one another. We really enjoyed having this team doing all of this work and would highly recommend them to others.

Excellent service. 5 guys working to make it as quick and painless as possible.

It went very well. It was a long time ago but it went very well.

Caused damage to the home we were leaving immediately prior a walk through by the buyer. Broke many items in the move. Showed up a full day late due to the truck breaking down.

The team of three did great work and were super efficient.

As usual, they were timely, courteous and careful with our furniture.

They arrived on time and had the work done very quickly. They were careful with our furniture and very efficient. Very happy with the service.

Three guys came. They are all very professional and did a great job. They even helped me drop off some stuff to walmart which I want to return for free. Awesome!

Move went very fast, the men were very nice. One problem: rather than take the time to remove the legs on a large antique dining table, they tried to move it in one piece, they dropped it and it now has extra chips and scratches. Its nothing I can't fix, but it was avoidable. I would use them again, but next time I will watch more closely. Update: The same day I originally posted this review, I was contacted by Leaders and the table was restored. I should have notified them immediately, but the moving crew were great guys and I didn't want them to get in trouble. In light if that, I have to give Leaders a perfect rating.

They were not able to help me but gave me a good recommendation of another moving company I could use. The other company ended up working well. The staff I spoke to were fine to work with and very up front about them not being able to do the move. I had no problem getting in touch with the company and appreciated their help.

I originally contacted Leaders on a Thursday for a move that I thought had to take place the following day. They were able to accommodate my tight schedule. Due to a delay at my mother's assisted living facility, the move had to be postponed a day, which was a Saturday. Although Saturdays are busy days for movers, Leaders was still able to accommodate the one-day delay and the tight schedule. The movers arrived within the promised two-hour window. They were very friendly, courteous, professional, and respectful to the residents of the assisted living facility. This was the second time we used Leaders as a mover, and I would not hesitate to do so again.

They did a terrible job. They packed about half of our stuff. They did not pack our dishes and other items. They said they would be back the next day. I had to go back myself and pack everything. They also did not put my daughters bed together. I was so unhappy with them and I asked for some of the money back and they refused.

We interviewed several companies and decided to go with Leader's because of recommendations from friends and responsiveness. We moved from our home and put most of our property into storage, and then moved the items out of storage and into our new home 5 months later. On moving out day, we were informed that not enough storage crates we made because things were really busy. So our items were moved from our home to the truck then into the storage facility until the crates were fabricated, then moved into the storage crates and finally from the storage crates into our new home. Everything seemed to go well until our move-in to our new home day. We had several items that needed repaired and 1 particular item that seemed to present the biggest concern, a collectible table. We consider ourselves reasonable people and were very patient with "the process". That said, the lack of professionalism and respect from Tony Pace about pushed us over the edge. There was poor communication, he talked down to us, fabricated stories, didn't follow up with emails, blamed us for the poor communication, did not research items appropriately, wasted our time, did not escalate through leadership at our request which made us doubt his sincerity and desire to resolve this claim. It felt as though he wanted to drag this out as long as possible and maybe we would drop the claim and he would benefit in some way. It wasn't until we mentioned seeking legal counsel, reporting negatively on Angie's List and filing a claim with the BBB that he escalated things. This did seem to start the process moving again and at that time we requested no further communication with Tony Pace. Yet another assessment of the property was performed by a claim representative from an outside company. Since that time, we were awaiting someone from Leader's to contact us regarding finalizing the claim. Then to our surprise, a final check was mailed to us and signed by...drum roll....Tony Pace, who was not to be part of our claim any further. We are planning on calling to understand our rights and warranty documentation promised by the outside repair company. We hope to put this all to rest soon. That said, the actual move seemed to go smoothly and we would have rated them highly. Things happen, things get broken...it is the nature of the business, but the breakdown in communication, lack of professionalism, disrespect and slow resolution will forever tarnished our opinion of Leaders. We will NOT recommend this company to anyone for these reasons. We wouldn't want anyone to deal with this considering there are other moving choices in town.

I filled out an initial email form to contact the company. They called me back immediately and scheduled a free in home estimate ot the moving cost. The employee who did the estimate was prompt, efficient and professional. The actual cost of the move was slightly less than the estimate. On moving day, the employees were also prompt, efficient and professional. They moved the contents of my home with no damage to the homes or my belongings. They worked from 9am to 6:30pm to get the job done. I was also able to buy packing boxes from the company (which they buy back for 80 cents on the dollar) plus packing paper and tape.

Leaders did a great job! They arrived on time at our house in Columbus, packed up quickly and unloaded to our new home in Indianapolis all in the same day. The workers doing the move were very professional, courteous and did a great job! We would definitely hire them again!

Excellent the sub contractor they hired was professional and keep ew exactly what they were doing. It was moved and reassembled and worked first time

It was really great. The service was impeccable.

The experience went pretty well with this company!

It was a wonderful experience from start to finish. They arrived promptly on time and walked through a review of the inventory to be moved, going over everything thoroughly with great explanation. The three movers, Henry, Tom, and Randy were courteous, respectful and friendly and made us feel confident that our property would be handled with care. They made sure that we were provided with a place to be at rest while they moved quickly to clear basement, first floor and second floor. They went above and beyond at every step, asking questions when they weren't clear about our intentions of what was to be moved and where it was to go. When the truck arrived at our new residence, they continued to move with the same energy and thoughtfulness that they displayed at the beginning. We were amazed at the service level and grateful that we had chosen Leaders. We would recommend them highly to any who asked.

They were excellent. They even provided boxes. If I need to move, they would be the company I would call.

Flawless work from a wonderful professional team!