The first year went great! My lawn was left in bad shape from the previous owners and lawn doctor had it looming almost as good as anyone on the block’s by the end of the summer. The second summer however, the “forgot” to do my backyard twice, didn’t come nearly as often as the first summer, and my lawn looked worse than it did the year before with dead grass patches and weeds all over the place. I also had a bad experience with their lawnmower maintenance service. They brought my lawnmower back dirty, the pull start was blown out, and it didn’t seem to work any better than before the tuneup.
Description of Work: Fertilization package for the summer and lawnmower tuneup
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
1.0
$878
Response from Lawn Doctor of Columbus and Central Ohio
[Member Name Removed], I am sorry that things did not work out. It often takes a couple of years to turn things around especially lawns that are in very poor condition with many weeds. Lawns that have alot of weeds drop seeds to the ground that will germinate and we can do nothing about preventing germination of broadleaf weeds. Also, 2018 was among the wettest years on record and we had wide spread fungus throughout Columbus from all of the high levels of rain. Further, wet years promote more growth of weeds in such a fertile and wet environment. As you may recall, we did not do your backyard for a while per your guidance in 2017. I failed to remove the note in our system which instructed the technician to not do the back and apologize for this. This is totally my fault and we did get corrected and the backyard was done. We wish you all the best and thank you for your patronage and I apoligize for these issues.
BEVERLY & KENNETH C.
04/2018
5.0
lawn treatment
+ -1 more
Performed services in a timely manner.
Description of Work: Yard Aeration
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60.75
Amy O.
03/2018
1.0
lawn treatment
+ -1 more
They only provide services to those who are signed up for the whole deal. No aeration if you're do the rest yourself.
Description of Work: lawn aeration
Rating Category
Rating out of 5
Response from Lawn Doctor of Columbus and Central Ohio
[Member Name Removed], our paying customers who have our full program are the foundation of our success. We need to cater to them above all. We do not advertise that we do stand alone advertising so an F rating is not justified in my opinion. We wish you all the best. Scott Cooper-Owner
Carol C.
10/2017
5.0
lawn treatment
+ -1 more
Very well. Scott did a very nice job and kept in contact as to when the weather would be good to do the aeration.
Description of Work: Lawn aeration
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
David W.
10/2017
5.0
lawn service
+ -1 more
Completed. Was supposed to call prior to rendering service and didn't. Charged an additional $20 - not sure why. No explanation.
Description of Work: Lawn aeration
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
JULIANNE J.
10/2017
5.0
landscaping
+ -1 more
He gave us an estimate and after consideration we decided to wait until fall. Then we decided to move in the fall. His estimate was reasonable and we would likely have contracted with him if we had stayed.
Description of Work: We needed an estimate for replacing our lawn which was very uneven and has weeds.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike M.
09/2017
1.0
lawn treatment
+ -1 more
It was $130 per application. It was terrible. They never were able to get rid of the weeds.
Description of Work: Weed control and fertilization.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$130
Response from Lawn Doctor of Columbus and Central Ohio
Your lawn sits between 2 untreated lawns in the country and these lots have terrible weeds. Sitting between two large untreated lots is a challenge to control weeds for lawns between these high weed content lawns. Further, this was our first year working with you and your lawn had a very high percentage of weeds to start. There had been significant improvement from early in 2017. Sure there were still weeds and this is why we came out 4 times for free service calls. It is very common to have weeds for first year customers whose lawns are inundated with weeds when we start. Lastly, your lawn is quite thin and it takes time to get the weeds under control as there are so many weed seeds in the ground. We are sorry that you did not feel our service to be satisfactory and we professionally provided these 4 FREE service calls to you. If you would have given us more time I am sure things would have improved. Best regards, Scott Cooper-Owner
Pat T.
09/2017
5.0
lawn treatment
+ -1 more
Lawn Doctor does a great job with my yard. It always looks full and green. No weeds.
Description of Work: Lawn Fertilization
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laura S.
09/2017
5.0
lawn treatment
+ -1 more
I had been using another company for the past two and a half years. My lawn was in awful shape. Burned out sections from over fertilizing, dead grass from bugs, thin in spots, The lawn was not healthy and wasn't growing. I hired the Lawn Doctor in Aug 2017. They did a soil test, fertilization and recently power seeding/aeration. My lawn looks fantastic I followed their instructions and kept the lawn wet and mowed it at the suggested height. I am so pleased with their services...thank you, thank you and thank you!
Description of Work: Year round lawn care.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$235
Barbara M.
08/2017
5.0
lawn treatment
+ -1 more
I would use them again in the future if we had a need. I would recommend them for price and punctuality.
Description of Work: Monthly Weed & Feed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$58
Barbara M.
08/2017
5.0
lawn treatment
+ -1 more
I would use them again in the future if we had a need. I would recommend them for price and punctuality.
Description of Work: Monthly Weed & Feed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$58
Barbara M.
08/2017
5.0
lawn treatment
+ -1 more
We don't use them for landscaping, just lawn service. They do it in arrears to last. It's a monthly service.
Description of Work: Lawn applications.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$58
Ketan K.
08/2017
5.0
lawn treatment
+ -1 more
Lawn looks green and healthy. I will continue their service and recommend to others.
Description of Work: Fertilized yard
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Laura B.
08/2017
5.0
lawn treatment
+ -1 more
We've been happy with their service so far.
Description of Work: They do our lawn treatments.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ron G.
06/2017
4.0
lawn treatment
+ -1 more
Scheduling was a challenge, but persistence got us on the schedule. Once here they did the job as purchased and did a great job. They were friendly and on time, very professional.
Description of Work: Lawn Aeration and Overseeding
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
4.0
Yes, I recommend this pro
Response from Lawn Doctor of Columbus and Central Ohio
[Member Name Removed], thanks for the review. Spring is a very challenging time for us and the industry. We try to be as responsive as we can during this rush; sometimes we fall short. We appreciate your business and your review. Scott Cooper-Owner
Lynette B.
05/2017
5.0
lawn treatment
+ -1 more
Only one treatment so far...no results yet
Description of Work: Lawn service , weed killer , fertilization
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
Response from Lawn Doctor of Columbus and Central Ohio
[Member Name Removed], thanks for the feedback, as we discussed, due to the volume of weeds, it will take some time. Hang in there.
Mike M.
04/2017
4.0
lawn treatment
+ -1 more
Lawn has improved but additional work is needed and will take time to get it the way I want it.
Description of Work: lawncare, weed control and fertilization
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$130
Response from Lawn Doctor of Columbus and Central Ohio
[Removed Member Name], thanks for the reply. As you noted, it will take some time to get the weeds under control. We are only able to spray broad leaf weeds that have germinated and are growing. There are no cost effective pre-emergent control for broad leaf weeds. The counts of weeds will continue to drop and by next spring. there will be very few weeds. We strive to make each lawn healthy and lush, the thicker the lawn, the fewer the weeds. Thanks again for the review.
Mark M.
02/2017
5.0
lawn treatment
+ -1 more
They are awesome. She gave me a quote over the phone by looking from a satellite view of my yard. The image gives them the square feet, then they subtract the decking and the house, and then give you a price. You don't have to wait and they don't come out to your house. They are efficient and I could this tell by the way they were handling things. They talk to you every time they come and leave you a detailed note. They also have a newsletter every month on what they are seeing. They will tell you if they have found grubs at a neighbor's house and tell you what they did. I already re-upped my contract with them.
Description of Work: They do fertilization and weed killing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
DICK S.
01/2017
5.0
lawn service, lawn treatment
+ 0 more
They did a great job of killing off the crabgrass, nutsedge, and other weeds that I had not been able to control with other treatments
Description of Work: crabgrass and nutsedge taking control and killing our lawn
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$48
Jack H.
12/2016
5.0
lawn treatment
+ -1 more
I resent how intrusive this review process is
Description of Work: Did what the advertised
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Judy Q.
11/2016
5.0
lawn treatment
+ -1 more
Very well. Service was performed timely and we began to see evidence of dying weeds right away
Description of Work: Weed preventative
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
Kelly R.
11/2016
2.0
lawn treatment
+ -1 more
I called in September to schedule our service for mid-late October. I was told that we would get a call back to schedule as it was too far out in advance. I came home in early October to find that my yard had been aerated and seeded...both front yard and back yard through my fenced in gate. I was upset because it was earlier than we were wanting it done, and also because they never called and we never had an appointment. They just showed up. That day, I called and spoke to the owner who did apologize and explain that it was a mixup. But, he didn't offer to do anything until I asked him to. he then said he would come back at in mid-late October to re-seed since that was the timing we wanted. It's now November 1, and we still haven't heard from them nor have they come back out to resolve the issue. I realize it's a small business, but it was a lot of money to spend on something that didn't happen when we wanted it to, and it's poor customer service to not follow through with their promises.
Description of Work: lawn aeration and seeding
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$129
Response from Lawn Doctor of Columbus and Central Ohio
[Member Name Removed], I apologize for the screw up. As a token of our appreciation of your business and our mistake, please accept 2 free fertilization and weed control, including crabgrass, control visits in the Spring of 2017. Please let me know if you would like for us to set up and again sorry for the mistake. Scott Cooper-Owner
PATRICIA G.
10/2016
4.0
lawn service
+ -1 more
Last year this company aerated my lawn and did a great job. In July 2016, the owner contacted me about coming this year; I asked him to come mid-Sept. Late August, he called and I again asked him to come mid-Sept., which he agreed to do. Sept. 27, I called, leaving a voice message to inquire why he had not come. He called back Sept. 28/29 and said he would be here the week of Oct. 3. He never came or called. Last year, I would have given a good rating, as he came when promised and did a good job. But I can't recommend him after this incident. **Update** Scott Cooper called me after reading my review. He was very apologetic for not coming when he promised and he offered to aerate my yard at no charge in the Spring. So I agreed.
Description of Work: I wanted the lawn aerated.
Rating Category
Rating out of 5
Response from Lawn Doctor of Columbus and Central Ohio
[Member Name Removed], I am very sorry for the screw-up. This is entirely my oversight. We try to manage our routes effectively and batch work together in certain geographies. In doing so, occasionally we make a mistake, which in this case we did. I apologize for not getting the work done and hope that you will consider us in the future. We will offer you a free aeration Spring 2017, if interested. Scott Cooper-Owner
Deborah Y.
10/2016
5.0
lawn treatment
+ -1 more
Excellent, yard looks better already, and it's only been a week or so.
Description of Work: Lawn fertilization and grub control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard M.
10/2016
4.0
pest control
+ -1 more
Not as good as hoped. But, ground was somewhat hard in places so aeration machine couldn't take up good plugs. I watered the night before but it wasn't enough. I wish the aeration would have been done after a good rain. But the worker did what he could with the ground being so hard. Would hire again.
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Service Categories
Lawn Fertilization & Treatment,
Lawn and Yard Work,
Landscaping,
Pest Control,
Tree Service,
Lawn Irrigation
FAQ
Lawn Doctor of Columbus and Central Ohio is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Lawn Doctor of Columbus and Central Ohio accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Lawn Doctor of Columbus and Central Ohio offers free project estimates.
Yes, Lawn Doctor of Columbus and Central Ohio offers eco-friendly accreditations.
Yes, Lawn Doctor of Columbus and Central Ohio offers a 5% senior discount.
No, Lawn Doctor of Columbus and Central Ohio does not offer emergency services.
Yes, Lawn Doctor of Columbus and Central Ohio offers warranties.
Lawn Doctor of Columbus and Central Ohio offers the following services: Residential & Commercial Lawn Fertilization, Weed Control, Perimeter Pest Control, Tree & Shrub Care, Power Seeding, & Grub Control.
Mowing, Tree Removal, Snow Removal, Tree & Shrub Trimming.