KEMBA Financial Credit Union

Great service! Definitely fewer headaches than I've had with previous banking experiences. Top notch in the Columbus area.

They have very fair rates, very helpful, and I feel their rates are better than banks.

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I think they're great. They are extremely competitive, and they don't charge me.

unknown

My husband and I currently are buying a home through Kemba because they were able to give us the best deal. I don't fault Kemba as a company for anything other then hiring rude people. The lady that we have been working with is the definition of why people hesitate when buying a house. She lowball the quote to get our business, she the raised the monthly payment not once but twice 680 / month to 850.00/ month. Not one time did she ever pick up the phone to tell us the monthly rate had gone up!!! I found out the first time because I asked and I found out the second time the day before close that it was now up to 850.00/month. Being in a customer oriented business myself I would have picked up the phone and said you payment went up to ? and this is why is there anything you would like to change. So ran around all day yesterday found new home owners insurance and and thought we would be ok to still close today. Now we are on hold. Beware of Jill Grimes

No problems, ARM always works well.

Been a long standing member of this credit union; has a convenient location on the West side off Hilliard-Rome Rd with Saturday hours; always been able to talk with an Account Rep from the Gahanna office went I need rate quotes on maturing CDs; this person even took care of handling the transitioning of a maturing CD while I was on vacation out of the country into a money market savings account when the maturing CD rates were very low compared to the savings account; they will work with you; just wish the rates of return were higher since they have declined all over ...

Excellent service. The staff was helpful and they are very customer service oriented.

See above.

See previous entry.

I DON'T HAVE TIME TO GO TO THE BANK. THEY WORKED WELL WITH ME REMOTELY AND DID ALL MY BUSINESS BY PHONE AND MAIL. THEIR RATES ARE BETTER THAN BANKS.

THIS WAS MY FIRST MORTGAGE, AND I WAS FULL OF QUESTIONS. ALTHOUGH I THOUGHT KELLY ELLIS WAS VERY NICE AND HELPFUL, I WAS NOT PLEASED WITH THE COMPANY KEMBA HIRES TO PROCESS THE MORTGAGE, BECAUSE THEY DID NOT ALWAYS RETURN MY PHONE CALLS. I FINALLY BECAME SO FRUSTRATED WITH THEM THAT I BEGAN CONTACTING THE TITLE AGENCY DIRECTLY. I ALSO WOULD HAVE LIKED KELLY TO SPEND MORE TIME EXPLAINING MY MORTGAGE OPTIONS TO ME. BECAUSE THIS WAS ALL NEW, I DID NOT UNDERSTAND THE DIFFERENT TYPES OF MORTGAGES. KELLY ALWAYS SEEMED VERY BUSY, AND I HATED TO ASK HER A LOT OF QUESTIONS BECAUSE I FELT I WAS WASTING HER TIME. OVERALL, KELLY WAS GOOD. HOWEVER, DON'T CHOOSE KEMBA IF YOU NEED TO HAVE YOUR HAND HELD DURING THE LOAN PROCESS. THE PROCESSING COMPANY DID GOOD WORK; THEY WERE JUST FAIRLY UNRESPONSIVE.

unknown

ROB & KELLY DID A REAL NICE JOB. CREDIT UNION IS A NOT-FOR- PROFIT FINANCIAL COOPERATIVE, SO THE FEES WERE VERY LOW.