Innovate Home Org - Columbus Glass Block

I THOUGHT THE MAN WHO CAME OUT TO DO THE INSTALLATION WAS CONSIDERATE AND REALLY KNEW WHAT HE WAS DOING, IT WAS VERY SATISFACTORY.

THE MAN WHO SHOWED UP WAS VERY POLITE AND COURTEOUS. WHEN I WENT BACK TO SEE WHERE THE WORK WAS DONE, YOU COULD SEE BLACK AND BROWN SPECS ON THE FLOORS. I MADE SURE THE FLOORS WERE SPOTLESS WHEN THEY CAME IN. THERE IS PLASTER, PIECES OF GLASS IN THE MULCH OUTSIDE. THEY DID THE JOB THEY WERE SUPPOSED TO DO. THE MORTAR WASN'T SMOOTH AROUND THE WINDOW. I HAD TO SCHEDULE THEM TWICE TO GET ESTIMATES. I ARRANGED THE ESTIMATE FOR CERTAIN HOURS SO I DIDN'T HAVE TO TAKE OFF WORK. THEY LEFT A MESSAGE ON THE ANSWERING MACHINE AROUND 3 THAT THEY WOULD BE ARRIVING ABOUT 2 HOURS BEFORE THEY WERE SCHEDULED. I WANTED THEM HERE AT 5:00. THE SECOND TIME, THEY APPEARED AS THEY WERE SUPPOSED TO. EVERYTHING WAS FINE.

THE WORK WAS DONE INCORRECTLY THE FIRST TIME. CALLED THE COMPANY, THE RESPONSE WAS QUICK, AND THE MISTAKE WAS CORRECTED THE NEXT DAY.

INSTALLATION SEEMED TO GO WELL, INSTALLERS WERE PLEASANT. POINTED OUT ISSUES UNDER MY DECK THAT THEY SAW. I DISCOVERED ONE WINDOW DIDN'T CLOSE CORRECTLY, & IT TOOK LONGER TO COME BACK FOR THE REPAIR THAN I ANTICIPATED, & THIS PROVED INCONVENIENT.

I WENT TO COLUMBUS GLASS BLOCK'S WEBSITE AND TRIED TO DO THEIR ONLINE ESTIMATE. NOT ONLY DID THEY NOT GIVE AN ESTIMATE RIGHT AWAY, THEY TOOK 5 DAYS TO CALL BACK. WHEN THEY DID CALL BACK, I ASKED FOR AN ESTIMATE TO BLOCK A STANDARD 32" X 16" BASEMENT WINDOW. THEY SAID THEY NEEDED TO COME TO MY HOUSE TO MAKE A PROPER ESTIMATE. (SO MUCH FOR GIVING ONLINE ESTIMATES...) I AGREED, AND THEY SCHEDULED FOR AN ESTIMATE MEETING AT MY HOUSE ON JULY 27TH AT 7:30 PM. THEY NEVER SHOWED UP. 1ST CHOICE GLASS BLOCK DID HOWEVER, SO I'M GOING WITH THEM.

THEY WERE VERY EXPENSIVE AND I FELT THEY WERE BROW BEATING ME TO GET ME TO BUY.

WHEN I CALLED TO SCHEDULE OUR WORK TO BE DONE AFTER GETTING THE ESTIMATE, THEY DIDN'T HAVE MY PAPERWORK HANDY AND THEY HAD TO CALL ME BACK SEVERAL DAYS LATER. THIS WAS NOT A PROBLEM, THOUGH, SINCE THEY DO WORK ON SATURDAY AND I DIDN'T HAVE TO TAKE A DAY OFF WORK. THEY WERE SCHEDULED TO ARRIVE BETWEEN 8 & 10 A.M. ON THE SCHEDULED DAY, BUT THEY HAD MISTAKENLY SCHEDULED SOMEONE TO DO MY WORK WHO WAS ON VACATION. THEY SHOWED UP AROUND 1:30 TO DO THE JOB AND THE SERVICE PERSON WAS VERY APOLOGETIC ABOUT THE SCHEDULE ERROR. THIS WAS ALSO NOT A HUGE PROBLEM FOR ME SINCE I DIDN'T HAVE ANYTHING ELSE PLANNED. OVERALL, THEY DID A GREAT JOB, AND I WAS VERY SATISFIED WITH THEIR SERVICE.

THEY PROMPTLY RETURNED CALLS. THEY CAME QUICKLY TO GIVE AN ESTIMATE, AND WERE ABLE TO SCHEDULE WORK WITHIN A WEEK. THE INSTALLER WAS PUNCTUAL, PLEASANT, AND PROFESSIONAL. HE CLEANED UP AFTER THE WORK, AS WELL.

THEY RESPONDED PROMPTLY TO OUR CALL AND WERE VERY FRIENDLY. WE DIDN'T GO WITH THEM BECAUSE ANOTHER ESTIMATE WAS MORE REASONABLE.

WORK WAS PERFORMED AS PROMISED, AND ON SCHEDULE. REFRESHING.

SALES REP WAS INFORMATIVE AND PROFESSIONAL; INSTALLER DID A GOOD JOB AND WAS PROFESSIONAL.

THE INSTALLER WAS ON TIME, VERY QUICK AND THE WINDOWS LOOK GREAT!!

ARRIVED ON TIME, WAS COURTEOUS, FRIENDLY. HE CLEANED UP EVERYTHING AND SHOWED ME THE WINDOWS. WOULD HIGHLY RECOMMEND.

WITHIN SIX MONTHS, 2 OF THE GLASS CUBES HAD CRACKS IN THEM. I CALLED THEM ABOUT THEIR GUARANTY AND THEY SAID THEY WOULD NOT HELP ME. THAT THE CRACKS WERE DO TO THE SETTLING OF THE HOUSE, WHICH ALMOST 100 YEARS OLD. THEY SAID IT WOULD COST MORE TO FIX THE COUPLE WINDOWS THAN TO REPLACE THEM ALL. I BOUGHT 14 WINDOWS IN ALL. THEY WERE UNRESPONSIVE ABOUT EVERYTHING I SAID AND NEVER EVEN CALLED BACK.

THE REPRESENTATIVE ARRIVED ON SCHEDULE. I EXPLAINED TO HIM WHAT I WANTED SINCE I HAD USED THEIR COMPANY PREVIOUSLY. WE SCHEDULED THE WORK. THE WORKER ARRIVED AS SCHEDULED, AND DID PROFESSIONAL QUALITY WORK.

A SUBCONTRACTOR SERVICE PROVIDER PERFORMED THE JOB WITH HIS ASSISTANT. THEY WERE VERY POLITE, PROFESSIONAL, CLEANED UP AFTER THEMSELVES AND WORK WAS DONE IN ABOUT 2 HOURS.

GREAT CLEAN UP, THEY ARE FABULOUS! THE WINDOWS LOOK GREAT.

I INITIALLY SUBMITTED AN ESTIMATE REQUEST ONLINE, AND NEVER HEARD FROM ANYONE. AFTER 1 MONTH, I CALLED AND WAS PLEASED WITH THE HOME ESTIMATE EXPERIENCE. WE DECIDED TO GO WITH THE COMPANY AND SET-UP FOR MORNING INSTALL. I CALLED TO ASK A QUESTION 2 DAYS BEFORE OUR APPT, AND FOUND OUT THEY HAD MOVED MY INSTALL TO THE AFTERNOON, WITHOUT CALLING TO ASK OR TELL US. THAT WAS FRUSTRATING, BECAUSE I HAD TO RE-ARRANGE COVERAGE I HAD ALREADY SET-UP AT WORK. THEY AGREED TO CALL 1 HOUR BEFORE THEY WOULD ARRIVE, WHICH I APPRECIATED, TO GIVE ME TIME TO GET HOME. THE WORK WAS DONE WELL & APPEARS TO BE OF GOOD QUALITY. THE WINDOWS LOOK GREAT, AND THERE'S NO MORE DRAFT. THEY CLEANED UP ALL OF THE "BIG STUFF".

INSTALLATION WAS VERY QUICK AND THE QUALITY APPEARS VERY GOOD.

THEY NEVER RESPONDED TO MY INQUIRIES REQUESTING A BID.

THE SALESMAN WAS POLITE. THE WORK DONE, SO FAR, LOOKS GOOD, EXCEPT FOR THE CRACKS IN THE STUCCO AROUND THE GARAGE WINDOW. I'VE BEEN PROMISED FOR TWO MONTHS THAT THEY WILL COME AND CAP THE GARAGE WINDOW, BUT AFTER MANY CALLS, THERE'S BEEN NO RESPONSE, JUST PROMISES. I REGRET PAYING THE BILL I GOT IN THE MAIL.

THE WORKER WAS FRIENDLY,AND QUIETLY WENT ABOUT HIS WORK, BUT WAS MORE THAN COOPERATIVE WHEN I ASKED QUESTIONS. BEAUTIFUL JOB!

THEY DID NOT SHOW UP AT ALL ON THE DAY THEY WERE SUPPOSED TO INSTALL THE WINDOW. MY WIFE CALLED THE NEXT MORNING AND THEY HAD NO EXPLANATION. THEY WANTED TO MAKE AN APPOINTMENT FOR THE NEXT WEEK, SHE TOLD THEM THAT WAS UNACCEPTABLE AND THEY SCHEDULED HER FOR THE NEXT DAY. THE NEXT DAY THEY CALLED AND CHANGED THE TIME TO LATER IN THE DAY. THE WINDOW WAS INSTALLED AND THE WORKMANSHIP WAS VERY BAD. THERE WERE SMALL CRACKS IN THE MORTAR AT THE TOP OF THE WINDOW VISIBLE FROM INSIDE AND OUT. THE MORTAR WAS NOT PROPERLY SMOOTHED OUT ON THE INSIDE. THEY USED TWO DIFFERENT COLORS OF MORTAR, MAKING THE OVERALL APPEARANCE OF THE WINDOW AND INSTALLATION VERY SHABBY. THE INSTALLERS ALSO BROKE THE MARBLE WINDOW SILL IN TWO PLACES AND NEVER MENTIONED IT TO US. WE FINALLY GOT SOMEBODY OUT TO LOOK AT THE WINDOW AFTER THREE PHONE CALLS OVER A NINE DAY PERIOD. WE WERE GIVEN A SINCERE APOLOGY AND A COUPLE OF DAYS LATER, THE WINDOW WAS REPAIRED. WE STILL HAVE NOT GOTTEN THE $25 CHECK TO PAY FOR THE SILL.

ALL EXPERIENCES, FROM MY INITIAL CALL TO THE ACTUAL INSTALL WENT PRETTY SMOOTHLY AND WORK WAS COMPLETED TO MY SATISFACTION. THERE WAS A MINOR PROBLEM WITH ONE WINDOW NOT FITTING PROPERLY AT TIME OF INSTALLATION. THE INSTALLER HAD TO REMOVE A PORTION OF A SILL BOARD, BUT DIDN'T HAVE A PROPER CHISEL. I HAD THE TOOL AND HE FINISHED WITH NO OTHER PROBLEMS.

THIS IS THE SECOND HOME IN WHICH I HAVE HAD THEM INSTALL BASEMENT WINDOWS, AND I AM VERY HAPPY WITH THEM. THERE WAS SOME CONFUSION WITH THE INSTALLATION DAY BUT THEY RESCHEDULED AND MADE EVERYTHING RIGHT. INSTALLER WAS GREAT.