I HAD SUBSCRIBED TO IWAYNET INTERNET ACCESS FOR YEARS, BUT CANCELLED MY ACCOUNT BEFORE MY ANNUAL SUBSCRIPTION HAD EXPIRED. AT THE TIME I CANCELLED, THEY FAILED TO TELL ME THAT THEY HAD ALREADY CHARGED MY CREDIT CARD WEEKS BEFORE MY DEADLINE. SINCE FINDING OUT THAT THEY CHARGED MY ACCOUNT, I HAVE BEEN TRYING TO GET A CREDIT TO NO AVAIL. I HAVE BEEN CALLING FOR WEEKS ON A DAILY BASIS AND THEY KEEP MAKING EXCUSES. THEY PUT ME ON HOLD EVERY TIME I CALL AND MAKE EXCUSES THAT THE OWNER HAS NOT GOTTEN BACK TO HIM.
Description of Work: INTERNET ONLINE ACCESS.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$212
ANNETTE L.
10/2004
1.0
internet service
 + -1 more
I HAD BEEN A CUSTOMER OF THEIRS FOR A LONG TIME, MORE THAN FIVE YEARS. I CANCELLED THE SERVICE BECAUSE I HAD GOTTEN DSL FROM ANOTHER PROVIDER. I CONTINUE TO GET INVOICED. ALL I WANT IS TO KNOW IF MY ACCOUNT WAS ACTUALLY CANCELLED AND CONFIRMATION THAT THEY WILL NOT USE MY CREDIT CARD AGAIN. I WAS DEALING WITH BO TO GET CONFIRMATION IN WRITING AND WHEN I ASKED TO SPEAK TO HIS SUPERVISOR HE SAID "GOOD LUCK." I CALLED HIM BACK AND HE SAID HE WAS CALLING THE POLICE FOR HARRASMENT.
Description of Work: INTERNET DIAL UP SERVICE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
3.0
$21
TIM F.
10/2002
5.0
internet service
 + -1 more
IWAYNET HAS PROVIDED EXCELLENT INTERNET ACCESS FOR ME. THERE ARE NEVER BUSY SIGNALS, THE CONNECTIONS ARE ALWAYS RELIABLE, AND THEIR CUSTOMER SERVICE REPS HAVE BEEN KNOWLEDGEABLE AND RESPONSIVE WHEN I''VE NEEDED HELP.
Description of Work: DIAL-UP INTERNET SERVICE AND WEB SITE HOSTING.
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Service Categories
Internet Service
FAQ
I WAY NET COMMUNICATIONS is currently rated 3 overall out of 5.
No, I WAY NET COMMUNICATIONS does not offer free project estimates.
No, I WAY NET COMMUNICATIONS does not offer eco-friendly accreditations.
No, I WAY NET COMMUNICATIONS does not offer a senior discount.
No, I WAY NET COMMUNICATIONS does not offer emergency services.
No, I WAY NET COMMUNICATIONS does not offer warranties.