Home Shine Cleaning Services, LLC

. Ines, the owner, Is one of the nastiest people we have ever met. The girls that cleaned were not so bad, but due to the language barrier, they used their phone to translate asking me questions and to understand what I was saying, and that was fine with me but when I needed to get some clarity about one aspect of the cleaning from Ines, I texted her and one of the girls called her and let me speak to Ines and she was very rude . Maybe she is just nicer to some customers than others... but she was very short with me and seemed very annoyed. I told Ines I asked the girls if they had another Swiffer duster cloth and they told me they only use one per house! I thought that was odd to only use one Swiffer cloth for an entire home, so I had to go in my own cleaning supplies and give them another one to use. One of the girls took her dirty bare feet and stood up in my dining room chair to dust the buffet. I could not believe what I was seeing. At the end of the cleaning, I told Ines, but she did not care. I was their last customer of the day, but regardless, I think Ines forgot we were paying for this service ... it was not being done for free! That was a huge turn-off for me.. Also, they used a horrible smelling product that was so strong. It made us cough. Ines said the girls did not like us watching them work but I had to remind her. This is our home and we will go in any room. We feel like going in to see what is going on.. THE NERVE!!!

Even their standard cleaning is better than most â deep cleanâ services.. Always wonderful work done

Everyone was so nice to work with and WOW! what a great job they did. I have set up a monthly cleaning schedule with them.

Very professional and very nice. The main contact Ines Pontes came to my house the very next day after I submitted the request and did a walk thru so I could tell her exactly what I wanted cleaned. The 2 ladies that did the work were hard working. I may be scheduling monthly cleaning by this company.

Ines is terrific, and so was the crew she sent to do a â deep clean.â We will continue to use them for regular â maintenanceâ cleaning.

After another company cancelled on me. I was in a rush to get a move out clean to get my deposit back. I needed a miracle. I needed it done the same day. I received a call from Pontes that not only would they have it done in the next three hours, but they would go to the old place while I was at work and invoice me to help me out with turning my key in. They were so good, my old landlord asked for their number. I highly recommended these guys and will continue to use them in my new house. Thanks guys!!

They do a great job

Excellent work, excellent attitude. I'll use them again.

Such attention to detail! Much better than expected! Quick to respond. Professional.

Ines and her team were professional, on-time, and did an overall great job!

Great job! Hard working, conscientious and polite. Would hire again.

They were very professional. They did a very good job cleaning thoroughly I was very satisfied with the outcome.

Wish we didn't have a language barrier with the crew! Inez was great but only here for initial introduction

Substandard cleaning, poor customer service

On time and did excellent job

Very hard working Very detailed Willing to take on difficult tasks Scheduling very flexible

They did a great job. We were very pleased. I will have them on a Bi weekly cleaning.

Showed up with their team and cleaned the whole house to include the inside of all drawers and cabinets in just a few hours. They collected a few items that we had missed when packing. Would highly recommend them.

Their services are no joke. They get right to business and they clean everything. Such a huge relief, whether you're not physically able to do it, or you don't have the time, or you just hate cleaning. My stress level went down by half, instantly.

Always prompt.

The representative who came to our home was professional and personable. Communication is excellent. The cleaning crew is all business at the house; they get right to work!

They did an outstanding job