Hetter Heating & Cooling

OUR HOUSE IS ABOUT 2500 SQUARE FEET. THEY WERE VERY PATIENT WITH US IN TRYING TO MAKE UP OUR MINDS. THEY WERE NOT PRESSURING AT ALL. WE HAD THEM MOVE THE AIR CONDITIONING UNIT ABOUT 10 FT. THEY HAD TO DIG A TRENCH FOR THE EXTRA PIPES. EVERYTHING WAS CLEANED UP NICELY. THEY HAD TO MOVE THE HOT WATER TANK AND DID NOT CHARGE ANYTHING EXTRA. THIS WAS OUR SECOND EXPERIENCE WITH THEM. WE DID GET ONE OTHER ESTIMATE FROM ANOTHER COMPANY, AND THIS ESTIMATE WAS IN THE BALLPARK. WE CHOSE THEM BASED ON OUR PREVIOUS EXPERIENCE.

VERY THOROUGH, PERSONABLE AND PROFESSIONAL. THEY MISSED A FIRST APPOINTMENT, BUT SEEMED QUITE SINCERE IN THEIR APOLOGIES. EXCELLENT EXPERIENCE OVERALL.

THE MEN WERE ON TIME, GOT THE JOB DONE IN ONE DAY. THEY WERE PLEASANT TO DEAL WITH & DID A FAIRLY GOOD OVERALL JOB.

BOTH SHAWN AND JAMES WERE PROFESSIONAL, FRIENDLY AND HELPFUL. I WOULD USE THIS COMPANY AGAIN AND RECOMMEND IT.

WORK COMPLETED IN CRAFTSMANSHIP MANNER. OLD WATER HEATER WAS TAKEN AWAY AND INSTALLER CLEANED UP AREA.

THESE GUYS WERE NO-NONSENSE AND GREAT AT THEIR JOBS. THEY WERE POLITE, CLEANED UP AFTER THEMSELVES, AND STUCK AROUND UNTIL THE ENTIRE JOB WAS DONE. THIS WAS AN EXTENSIVE JOB AND REQUIRED MANY FRUSTRATING HOURS. THEIR PRICE WAS CONSIDERABLY LESS THAN THE OTHER 8 BIDS I RECEIVED. THEY WERE THE FIRST GUYS WHO WERE STRAIGHT-TALKING.

THE TECHNICIAN CAME AT 8:00 P.M. (5 HOURS LATE), LOOKED AT THE FURNACE AND SAID THAT THE CLEANING WILL TAKE ABOUT 2 HOURS (EXACTLY WHAT I WAS TOLD WHEN SCHEDULED AN APPOINTMENT). BUT THE TECHNICIAN SAID HE DIDN'T HAVE TIME TO DO THE JOB AND LEFT. NEXT BUSINESS DAY THE OFFICE PERSON LEFT ME A MESSAGE THAT I CAN RESCHEDULE IF I WANT, BUT THE JOB WILL COST ME MORE THAN $300.00. NOBODY OFFERED ANY APOLOGY FOR WAITING OR FOR NOT DOING THE JOB. WEEK LATER ANOTHER COMPANY CLEANED MY FURNACE. THE PRICE I PAID WAS $55.00. IT TOOK THEM A LITTLE MORE THAN 1.5 HOURS.

I RECEIVED A $200 REBATE. THE JOB WAS DONE VERY PROFESSIONALLY AND I WAS VERY SATISFIED. THE PRICE WAS $300 LOWER THAN ANOTHER COMPANY I RECEIVED FROM ANGIE'S LIST.

THEY HAD GREAT SERVICE. HE SHOWED UP WHEN HE SAID HE WOULD AND DID VERY GOOD WORK.

COMMUNICATION WITH US WAS CLEAR, SERVICE PERSONNEL WERE PUNCTUAL, POLITE, KNOWLEDGEABLE. THE WORK WAS DONE EFFICIENTLY, NEATLY. CLEAN UP WAS GOOD AFTER THE REPLACEMENT. THEY PROVIDED ONE NECESSARY CALL BACK WITHOUT CHARGE.

OUR TECH WAS VERY FRIENDLY AND PROFESSIONAL; SHOWED ME HOW TO PERFORM THE INSPECTION MYSELF AND RECOMMENDED A YEARLY INTERVAL FOR THE CHECK. HIS NAME WAS SHAWN.

OFFERED A GREAT MAINTENANCE AGREEMENT. HOPEFULLY, NOTHING RUNS LIKE A TRANE!

TECHNICIAN WAS EXTREMELY HELPFUL AND EVEN SQUEEZED US IN ON A HOT BUSY DAY!!

THIS COMPANY WAS PROFESSIONAL AND PROMPT. TECH WAS EFFICIENT AND KNOWLEDGEABLE. HE EXPLAINED THE NEW WATER HEATER TO ME AND EVERYTHING WAS CLEANED UP GREAT. WHILE HE WAS HERE, I ASKED HIM TO SERVICE MY AIR CONDITIONER. IT WAS AN ADDITIONAL CHARGE FOR THIS SERVICE. HE CHECKED THE AIR CONDITIONER AND EXPLAINED A SMALL PART THAT HAD TO BE REPLACED AND REPLACED MY FUSES ALSO BECAUSE THEY LOOKED OLD (15 YEARS). I WAS JUST GETTING READY TO ASK HIM TO DO THIS AND HE SAID THAT HE HAD ALREADY DECIDED TO DO IT. I WOULD DEFINITELY USE THIS COMPANY AGAIN. I FOUND THE INFORMATION AND ADVICE FROM THE OFFICE REPRESENTATIVE TO BE VALUABLE AND CORRECT AS I CALLED OTHER COMPANIES.

HETTER DID A FANTASTIC JOB INSTALLING A COMPLETELY NEW HVAC SYSTEM FOR US. WE RECEIVED 3 BIDS, AND HETTER WAS THE LOWEST FOR IDENTICAL TRANE EQUIPMENT. EVERYONE INVOLVED WITH THEIR FIRM WAS VERY PROFESSIONAL AND COURTEOUS. OUR INSTALLATION TEAM WAS LED BY MATT, WHO WAS VERY EXPERIENCED. I CAN'T IMAGINE HAVING A BETTER EXPERIENCE.

SERVICE SHOULD BE LIKE THIS! CAME OUT SAME DAY I CALLED. WAS INITIALLY WORRIED I'D HAVE TO REPLACE WATER HEATER, BUT SHAWN WAS GREAT AT LOCATING AND REPLACING LEAKY DRAIN VALVE. TOOK TIME TO EXPLAIN THE PROBLEM, QUICK TO FIX AND GOOD CLEANUP.

THEY WERE VERY FRIENDLY, THEY CLEANED UP WELL, AND THEY WERE PROFESSIONAL. WE WERE VERY PLEASED WITH THE WORK.

PHONE REP WAS POLITE. TECHNICIAN CALLED BEFORE HE CAME AND ARRIVED PROMPTLY. HE WAS PROFESSIONAL AND EXPLAINED EXACTLY WHAT REPAIR WAS REQUIRED BEFORE HE COMPLETED IT.

WE NEEDED AN ESTIMATE FOR A NEW FURNACE. THEIR PRICE WAS RIGHT ON TARGET WITH WHAT WE ENDED UP GETTING FROM ANOTHER COMPANY. THE SALESMAN WAS JUST THAT, VERY MUCH A SALESMAN. WE HAD ASKED FOR A QUOTE ON A SPECIFIC FURNACE AND WHEN HE ARRIVED, HE JUST HAPPENED TO NOT HAVE THAT INFORMATION WITH HIM, BUT HE DID HAVE ALL OF THE IN INFO ON THE MOST EXPENSIVE UNITS, HUMIDIFIERS AND ELECTRONIC AIR FILTERS. I WAS FRUSTRATED WITH THE FACT THAT WE TOLD HIM EXACTLY WHAT WE WANTED BEFORE HE EVEN ARRIVED AND THEN HE DID NOT BRING THAT INFORMATION.

GREAT PRICE, EXCELLENT SERVICE, VOLUNTARILY GAVE US A SENIOR DISCOUNT, RESPONDED RIGHT AWAY.

SHAWN, WHO PERFORMED THE INSTALLATION, WAS EXCELLENT TO DEAL WITH.

AWESOME SERVICE. VERY COURTEOUS, PROMPT AND PROFESSIONAL

THIS IS THE FIRST HOME IMPROVEMENT EXPERIENCE WE HAVE HAD THAT ACTUALLY WENT WELL.

I WAS VERY IMPRESSED WITH THE CREW. THEY WERE VERY POLITE AND EXTREMELY CONSCIENTIOUS.

THEY WERE VERY HELPFUL IN MAKING SURE THAT WE COULD HAVE HOT WATER WHILE THE PART WAS BEING ORDERED. THEY ALSO FILLED OUT THE NECESSARY PAPERWORK SINCE WE HAD JUST BOUGHT OUR HOME AND HAD HOME WARRANTY.