Hetter Heating & Cooling

The workers were very friendly! The guys worked hard, and even noticed a problem with a water line around my old humidifier and water heater. They sent over their plumber without charging me extra. Extra effort will keep me a customer! By the way, the next month, I had to replace a problem water heater, used Hetter again, they told me my water heater remained under warranty, they probably saved me hundreds of dollars!

THE OFFICE CALLED TO LET ME KNOW HE WAS ON HIS WAY, AND HE SHOWED UP ON TIME. HE CHECKED AND CLEANED THE FURNACE THOROUGHLY AND CLEANED UP AFTER HIMSELF. HE KNEW HIS JOB AND WAS PROFESSIONAL.

GREAT EXPERIENCE. IT TOOK A FEW DAYS TO GET SOMEONE OUT TO THE HOUSE BECAUSE IT WAS JULY AND THE MIDDLE OF A HEAT WAVE WHEN THE AC QUIT WORKING. I TOLD THEM THE PRICE I WANTED TO BEAT AND THEY GOT UNDER IT. THEY WERE EVEN HELPFUL IN ASKING THEIR HANDYMAN WHO PICKS UP THE OLD UNITS TO CLEAR OUT SOME OLD CARPET I HAD IN THE BASEMENT.

WE HAVE USED HETTER BEFORE TO REPAIR OUR AIR CONDITIONER AND INSTALL A WATER HEATER. WHEN WE DECIDED TO INSTALL A HUMIDIFIER IN OUR HOME, WE CALLED HETTER FIRST. THE SALES REPRESENTATIVE HAD A COUPLE OF MODELS TO CHOOSE FROM, BUT DID NOT TRY AND SELL ME THE MOST EXPENSIVE ONE. THE QUOTES ALWAYS INCLUDE THE PRICE OF LABOR, AS WELL. JON, THE SERVICE TECH, WAS PROMPT AND PROFESSIONAL AND DID NOT LEAVE A MESS IN THE BASEMENT. WE WILL USE HETTER FOR ALL OF OUR HEATING AND COOLING NEEDS. THERE IS NO REASON TO LOOK ELSEWHERE.

ON TIME AND EXCELLENT SERVICE. REMOVED OLD UNITS AND PERFORMED FOLLOW-UP MAINTAINANCE CHECKS. JAMES, THE SERVIE TECHNICIAN, IS ALWAYS ON TIME AND IS GREAT TO WORK WITH.

HETTER'S IS EASY TO WORK WITH. THEY HAVE VERY LOW STAFF TURNOVER, SO THEIR QUALITY OF WORK AND ATTENTION IS PREDICTABLY GOOD.

WORK APPEARS TO BE DONE. HAD CONCERN OF HOW UPPER AND LOWER THERMOSTATS WORKED WITH EACH OTHER (JUST MOVED IN) AND TECHNICIAN EXPLAINED. ASKED HIM TO CHECK SETTINGS ON THERMOSTATS AS THEY SEEMED OFF. HE DID - HOWEVER I NEED TO CALL COMPANY BACK AS THEY STILL DO NOT SEEM TO WORK RIGHT. TECH ''SOLD'' ME ON THEIR ANNUAL MAINTENANCE PLAN - WHICH SEEMED LIKE A BETTER DEAL IF YOU USE THEM AGAIN. HE LEFT A BIT OF A MESS NEAR FURNACE - RUST STUFF AND CHAIR OUT.

THE COMPANY CALLED ME AT WORK BEFORE THEY CAME SO I DIDN'T HAVE TO WAIT AT THE HOUSE. THEY WERE VERY PROMPT AND CAME WHEN THEY SAID THEY WOULD. THE TECHNICIAN WAS VERY PROFESSIONAL. HE EVEN SOLD ME A WINTER/SUMMER MAINTENANCE PACKAGE AND I NEVER BUY THINGS SPUR OF THE MOMENT.

THEY WERE VERY PROMPT AND DID EVERYTHING

COMPANY REPRESENTATIVE WAS VERY CUSTOMER-ORIENTED; HE WAS PROMPT, COURTEOUS, AND PROVIDED CLEAR INFORMATION ABOUT OPTIONS. A PACKET WAS PRESENTED THAT CONTAINED PRODUCT DETAILS, PRICING, AND ALL COMPANY LICENSES, CERTIFICATIONS, AND VERIFICATION OF INSURANCE. REPRESENTATIVE AGREED TO INSTALL EQUIPMENT WHILE WE WERE AWAY; WE RETURNED TO A WONDERFUL, COOL HOUSE. EVERYTHING WAS CLEAN AND NEAT - NOT EVEN ONE FLOWER SURROUNDING THE UNIT WAS DAMAGED. RICK CAME OVER TO HAVE US SIGN PAPERS AND COMPLETE THE TRANSACTION UPON OUR RETURN, AND PROMPTLY MAILED US THE WARRANTY AND REBATE NOTICE. WE WILL BE HAVING HEATER HEATING INSTALL A NEW FURNACE AND DO ALL OF OUR INSPECTIONS AND MAINTENANCE, TOO, AND WE WILL RECOMMEND THIS COMPANY TO EVERYONE WE KNOW.

INSTALLER, CHARLES, WAS VERY PLEASANT AND CONSCIENTIOUS, AND DID A NEAT JOB OF INSTALLING THE NEW HW HEATER, WHICH WAS A DIFFERENT SIZE AND SHAPE THAN THE ONE IT REPLACED. HETTERS PRICE WAS HIGHER THAN OTHER VENDORS I CALLED, AND PHONE REP FAILED TO MENTION GETTING A BUILDING PERMIT BUT ALL WAS RESOLVED IN THE END. INSTALLATION PASSED INSPECTION. HETTERS WAS ABLE TO DO THE JOB IN LESS THAN 24 HOURS FROM MY CALL, WHEN OTHERS WERE NOT. SINCE OUR UNIT WAS LEAKING, THERE WAS NO TIME TO SPARE. ONLY WISH THAT OTHER BRANDS OF HW HEATERS WERE OFFERED, BUT WE WERE PRESSED FOR TIME.

THE DID A GREAT JOB AND VERY QUICK.

THE TECH ARRIVED ON TIME AND DID A GREAT JOB. THE HUMIDIFIER HAS BEEN INSTALLED FOR OVER 3 MONTHS AND IT WORKS GREAT. THE TECH FIXED A NOISE FROM THE FURNACE. MI HOMES' (OUR HOMEBUILDER) CONTRACTOR LEFT SOME SCRAP MATERIALS INSIDE THE FURNACE). THE HETTER TECH CLEANED THE FURNACE AND EXPLAINED TO ME HOW TO DO THE MAINTENANCE IN THE FUTURE TO AVOID HAVING TO PAY FOR SOMEONE TO COME OUT TO DO ROUTINE MAINTENANCE. I THOUGHT THIS WAS A VERY NICE TOUCH - GIVING THE CUSTOMER KNOWLEDGE TO FIX SOMETHING ON HIS OWN. THE ONLY THING STOPPING ME FROM GIVING THEM AN ''A'' ACROSS THE BOARD IS THEIR PRICE WAS A LITTLE HIGHER THAN OTHERS. THE HUMIDIFIER MATERIAL COST WAS A LOT HIGHER THAN WHAT I COULD HAVE BOUGHT AT A HARDWARE STORE (I HAD TO USE THEIR HUMIDIFIER FOR WARRANTY PURPOSES).

THE TECHNICIANS WERE 2 HOURS LATE FOR THE APPOINTMENT, BUT THEY DID CALL 1.45 AFTER THE EXPECTED ARRIVAL TIME. THEY WERE CAREFUL TO AVOID TRACKING SNOW AND MUD INTO MY HOME ON A DAY THAT WAS VERY COLD AND WET. THEY WERE QUICK, DID A DECENT JOB OF CLEANING UP AFTER THEMSELVES, AND WERE APPROPRIATELY COURTEOUS.

THEY DO AN EXCELLENT JOB. I HIGHLY RECOMMEND.

JAMES WAS ON TIME, VERY COURTEOUS AND PROFESSIONAL.

I CALLED AND 2 HOURS LATER HETTER ARRIVED TO REPLACE MY 18 YEAR OLD WATER HEATER WHICH WAS LEAKING. JAMES DID A GREAT JOB INSTALLING THE NEW BRADFORD WHITE 50 GALLON GAS WATER HEATER, AND ANSWERED ALL OF MY QUESTIONS. USED THEM AT A PRIOR HOME FOR A WATER HEATER PROBLEM AND WERE GREAT THEN TOO. WOULDN'T HESITATE TO USE IN THE FUTURE.

I CALLED ON THE FRIDAY MORNING BEFORE LABOR DAY. INITIALLY THEY SAID THEY COULD NOT GET TO SERVICE THE UNIT UNTIL TUESDAY. HOWEVER, AROUND NOON THEY CALLED ME AT WORK TO SAY THEY COULD SERVICE THE UNIT IMMEDIATELY. THE SERVICE MAN WAS WAITING FOR ME WHEN I ARRIVED AT HOME, QUICKLY DIAGNOSED THE PROBLEM AND WAS ABLE TO HAVE THE AIR CONDITIONER BACK IN OPERATION IN LESS THAN 45 MIN.

THE AIR CLEANER GOT LEFT OFF THE WORK ORDER BY MISTAKE. WE DISCOVERED THE OVERSITE AFTER THE INSTALLATION WAS DONE. THE WORKMAN CAME BACK AND CORRECT THE OVERSITE THE NEXT DAY. INSTALLING THE AIR CLEANER REQUIRED A LOT OF EXTRA LABOR FOR WHICH I WAS NOT CHARGED. THEY WERE $100 MORE EXPENSIVE THAN MY LOWEST BIDDER FOR THE JOB, BUT THEY WERE CLEARLY THE BEST CHOICE. GREAT JOB GUYS!

ESTIMATE OBTAINED FROM A COURTEOUS AND KNOWLEDGEABLE SALESMAN. HE ANSWERED EVERY QUESTION WITHOUT HEDGING. I HAVE ACCEPTED THEIR PROPOSAL.

EXCELLENT SERVICE. ON-TIME, GREAT SERVICE, AND GREAT CLEAN-UP AFTER THE JOB. ANSWERED ALL QUESTIONS AND SALESMAN WAS NOT PUSHY. EXTREMELY PROFESSIONAL INSTALLERS. PRODUCT LINE INSTALLED WAS TRANE. EXCELLENT COMPANY. TAD MORE EXPENSIVE, BUT WORTH THE FEW EXTRA DOLLARS.

THEY ARE REASONABLY PRICED, VERY COURTEOUS AND ALWAYS PROMPT.

ONE OF THE BEST EXPERIENCES I'VE HAD WITH A SERVICE COMPANY. THE SERVICE PERSONNEL WERE VERY ATTENTIVE TO THEIR TASK AND WERE WILLING TO ANSWER MY QUESTIONS AS I OBSERVED THEIR WORK. THEY EVEN REALIZED AFTER THEY LEFT THAT AN EXHAUST PIPE THEY PUT ON WASN'T SUFFICIENT AND THE NEXT MORNING THE COMPANY CALLED TO INFORM ME OF THE SITUATION AND THEIR DESIRE TO COME AND FIX THE PROBLEM ASAP! GOOD EXPERIENCE OVERALL WITH THIS COMPANY.

THE INSTALLERS ARRIVED ON TIME AND CLEANED UP WHEN THEY WERE FINISHED. THEY TOOK THE TIME TO MAKE SURE WE UNDERSTOOD HOW THE NEW THERMOSTAT WORKED. THE COMPANY MADE A FOLLOW UP CALL TO SEE IF WE WERE HAPPY WITH THE INSTALLATION AND THE PRODUCT.

VERY COMPETITIVE PRICE WITH QUALITY PROFESSIONALISM BY THE SERVICEMAN. PROMPT AND EFFICIENT. VERY POLITE. WOULD DEFINITELY RECOMMEND AND HIRE AGAIN FOR OTHER HEATING AND COOLING SERVICES. HAD USED ANOTHER LARGE COMPANY IN THE PAST AND FELT HETTER PROVIDED MORE PERSONABLE AND FRIENDLY SERVICE WITH A MORE REASONABLE COST.