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Help Wizards

Computer Repair, Computer Sales, Computer Training

About us

13 employees, no subscontractors. Trip charges may be apllicable outside of Franklin county. Ask about our Angie's List member's discount. Serving Central Ohio since 1998, Help Wizards has provided on-site services for businesses and residential customers in Central Ohio.

Business highlights

26 years of trusted experience

Services we offer

PC support, repairs, trouble shooting, networking, server installation and support, upgrades, tutoring and training. Call center to get your appointment scheduled quickly and efficiently. Typical tech response is 24 hours.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.861 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 61 reviews

Steve R.
05/2014
4.0
computer repair
  + -1 more
They were good. They just repaired my computer. It got actually completed, was done, and worked very well.
Description of Work: Computer Repair & Services.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

WALTER S.
11/2011
5.0
computer repair
  + -1 more
I thought their service was excellent. I spent $68 on the job. They did the job very quickly and very correctly. The person responded within 24 hours. He was very professional. I would use this company again in the future.
Description of Work: I used Help Wizards for computer repairs, a few months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68

David P.
04/2011
5.0
computer repair
  + -1 more
They did a great job. They did it for much cheaper than they could have. There were a couple of ways of doing that. One was to fix that and the other way was the expensive one. They did more than I had asked them to do. They were in and out of there in one day. It’s a huge job for me because I’m a little bit physically disabled. So it’s very hard for me to work under a table. I couldn’t have asked for a better deal. I would use their services again in the future.
Description of Work: I used Help Wizards for computer services. I last used their services two months ago. They copied my hard drive and replaced the hard drive. It was not working at all actually. They downloaded the hard drive and then reloaded it up into a new hard drive. They came over and took it out at my house itself. They brought it back the next day and installed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

BETTY & DAVID A.
02/2011
5.0
computer repair
  + -1 more
They were fine. They were here when they said they would be and they did the work.
Description of Work: I used Help Wizards for computer service a while ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

VICKI E.
08/2010
5.0
computer repair
  + -1 more
It is alway nice when there here. I have worked with Help Wizards for many years. I find them to be great listeners and problem solvers. Help Wizards is also terrific with advise on things I need. I never ever feel pressured to buy anything. Denver, Ryan, and Bill (I think) are true assets to Help Wizards. They are very understanding when I call paniced and need something done.
Description of Work: New computer set-up and network with other office computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Anne S.
05/2009
5.0
computer repair
  + -1 more
Denver is fantastic. Not only is he highly competent, but he is also very intellient, has exceptional "people" skills and takes the time to show you as much as you might want to know and or learn. One of the issues I was having with my computer that had completely flummoxed the previous "computer" person took Denver about a minute to fix. Also, he checks his work thoroughly before he leaves so that you are not left with any unwelcome surprises. This is a fabulous company and well worth paying what they charge. The few times that I have tried less expensive people, I have ended up with a mess on my hands. I guess, sometimes, you do get exactly what you pay for!
Description of Work: I had some very minor computer problems that two other indiviual computer people were not able to resolve; and, actually, each in his/her own way contributed "new" problems that Help Wizards then needed to address.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

THOMAS D.
10/2005
5.0
computer repair
  + -1 more
JEFF AND THE STAFF AT HELPWIZARDS WERE VERY HELPFUL. WOULD DEFINITELY RECOMMEND THIS COMPANY TO FRIENDS.
Description of Work: COMPUTER REPAIR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

MARK K.
10/2003
3.0
computer repair
  + -1 more
THEY CHARGE $100.00 WHICH IS A LOT OF MONEY. GO TO THE LOCAL COMPUTER STORE FIRST, IT WILL COST YOU HALF, LEARN FROM ME. WHETHER THEY STAY 5 MIN. OR 60 THEY CHARGE $100; IT IS ABSURD!!!
Description of Work: CHECKED MY CD/RW DRIVE FOR ERRORS AND INSTRUCTED HOW TO BURN DISKS. WE HAD A LITTLE CHAT ON HOW TO PRESENT WITH POWER POINT.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$100

IRENE P.
10/2003
5.0
computer repair
  + -1 more
THE COMPANY KNEW TO ASSIGN A 'LEVEL 2' TECHNICIAN WHO WAS CLEARLY KNOWLEDGEABLE. I HAD ALREADY WASTED $150 ON A MICROSOFT TECHNICIAN WHO WAS NO HELP WHATSOEVER. NEEDLESS TO SAY, I WAS VERY HAPPY TO GET SOMEONE WHO KNEW WHAT HE WAS DOING AND I HIGHLY RECOMMEND THIS COMPANY.
Description of Work: REPAIRS TO MY COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Inga Z.
10/2003
4.0
computer repair
  + -1 more
PRICE SEEMED HIGH, THEY CAME TO MY HOME WHICH WAS CONVENIENT, AND THEY WERE ABLE TO COME WITHIN A FEW DAYS WHICH WAS ALSO HELPFUL, DID GOOD WORK
Description of Work: ASSISTED WITH AN EMAIL ISSUE ON PC

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

BARB N.
08/2003
2.0
computer repair
  + -1 more
AFTER ABOUT AN HOUR HE LEFT SAYING HE WOULD CALL WITH A PRICE IF HE COULD LOCATE THE PART NEEDED. HE CALLED BACK WITH A PRICE 300-400 DOLLARS AND SAID THAT ONCE THE PART WAS INSTALLED, OTHER PARTS MAY NEED REPLACING. I LACKED CONFIDENCE IN HIM AND TOOK MY COMPUTER TO A SERVICE COMPANY THAT I'VE USED IN THE PAST IN ANOTHER CITY. FOR A $25.00 DIAGNOSTIC FEE THEY TOLD ME THAT IT DID NEED A NEW MOTHERBOARD, BUT THEY HAD CALLED THE SONY COMPANY (FOR THE PRICE AND AVAILABILITY) AND LEARNED THAT MY COMPUTER IS STILL UNDER WARRANTY. I SENT IT IN TO SONY (SAN DIEGO) ON A THURSDAY WITH PROOF OF PURCHASE AND IT WAS BACK IN MY HOME THE FOLLOWING MONDAY! I PAID A SHIPPING FEE TO SEND IT, BUT THERE WAS NO OTHER CHARGE! HELP WIZARDS WAS NOT WORTH THE TIME AND MONEY IN MY CASE! THEY CALLED SONY FOR THE PRICE, AND COULD (MIGHT) HAVE FOUND OUT (AS THE SECOND COMPANY DID) THAT I WAS STILL UNDER WARRANTY. KNOW UPFRONT THAT THEY ONLY DO IN HOME WORK AND THE MINIMUM CHARGE TO COME IS $100.00
Description of Work: SERVICEMAN CAME (LATE) DIAGNOSED THAT COMPUTER NEEDED A NEW MOTHERBOARD.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$100

SAM N.
06/2003
1.0
computer repair
  + -1 more
WHEN I PICKED IT UP, I EXPECTED -- AS STATED TO THEM -- THAT I WOULD BE ABLE TO TURN IT ON AND IT WOULD BE OPERATIONAL (AT LEAST AT THE LEVEL IT WAS PRIOR TO DENVER'S VISIT). IT TOOK ME AN ADDITIONAL 16 HOURS, OVER SEVERAL DAYS, BEFORE I COULD RETURN IT TO NEAR THE FUNCTIONALITY I'D HAD BEFORE. TODAY, I AM STILL HAVING PROBLEMS AND AM RESIGNED TO NOT BEING ABLE TO RECOVER THAT WHICH WAS LOST.
Description of Work: UPGRADED WINDOWS 95 TO WINDOWS XP ON HOME COMPUTER. AFTER INSTALLATION, ALMOST ONE MONTH LATER, I CALLED THEM BACK TO CORRECT PROBLEMS THAT OCCURED AFTER THEIR SERVICE WORK. WHEN THE HELP WIZARDS REP CAME TO MY HOME TO ADDRESS THE PROBLEM, MY PC WAS RUNNING PROPERLY (EXCEPT FOR OCCASIONAL SPONTANEOUS REBOOTING AND A VIRTUAL MEMORY PROBLEM). THREE HOURS LATER THE COMPUTER WOULD NOT TURN ON AT ALL. AS I DIDN'T TOUCH THE PC FROM THE POINT OF HELP WIZARDS' ARRIVAL, UNTIL THE TIME THEY LEFT, AND THE PC WAS NO LONGER OPERATING WHEN THEY LEFT, I ASSIGN BLAME FOR THIS PROBLEM TO HELP WIZARDS. LATER THEY TOOK THE PC TO THEIR SHOP.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$300

CHARLES W.
05/2003
5.0
computer repair
  + -1 more
HELMUT READILY ASESSED MY DILEMA AND IMPRESSED ME WITH HIS INFORMATION TECHNOLOGY SKILLS. NEXT TIME I CHANGE COMPUTERS ILL CALL HELMUT FIRST.
Description of Work: COMPUTER SERVICE IN THE HOME: INSTALLED NEWLY ACQUIRED CPU, MONITOR & MESSAGE CENTER; DOWNLOADED FILES OFF OLD COMPUTER TO NEW COMPUTER

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

MICHAEL S.
03/2003
5.0
computer repair
  + -1 more
OUR SERVICE REP. WAS PROMPT, COURTEOUS, PRECISE.
Description of Work: ANCIENT (6 YEAR OLD) COMPUTER NEEDED CLEANED UP AND RESET TO AGAIN TO WORK THE INTERNET AND DO WORD PROCESSING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

JOEL T.
02/2003
5.0
computer repair
  + -1 more
ALTHOUGH THE PROJECT TOOK LONGER THAN ORIGINALLY ANTICIPATED, WE FELT THE TECHNICIAN WAS EXTREMELY COMPETENT AND WORKED VERY FAST WITH A VIEW TO THE FACT THAT WE WERE PAYING BY THE HALF HOUR. HE ANSWERED ALL OUR QUESTIONS IN TERMS WE COULD EASILY UNDERSTAND.
Description of Work: INSTALLED NEW COMPUTER AND THREE PERIPHERALS. TRANSFERRED FILES FROM OLD COMPUTER. ALSO SET UP OLD COMPUTER IN ANOTHER LOCATION.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

CANDY A.
01/2003
5.0
computer repair
  + -1 more
DENVER SCHEID WAS VERY THOROUGH AND PROFESSIONAL. ANSWERED ALL OUR QUESTIONS.
Description of Work: THEY CAME TO MY HOUSE TWICE. THE FIRST TIME, THEY WERE NOT COMPLETELY ABLE TO FIX THE PROBLEM. THE SECOND TIME THE SERVICE TECH GOT THE PROBLEM FIXED. WOULD USE AGAIN FOR SURE. VERY PROMPT, ANSWERED ALL OUR QUESTIONS, COULD HAVE SAME DAY SERVICE. HIGHLY RECOMMEND THEIR SERVICE TECH. THANKS...

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

DENISE K.
12/2002
5.0
computer repair
  + -1 more
REALLY APPRECIATED THAT THEY CAME SO FAST AFTER I CALLED.
Description of Work: CPU WOULD NOT RECOGNIZE THE PRINTER. TRYING TO INSTALL A NEW PRINTER.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

RAYMOND S.
11/2002
5.0
computer repair
  + -1 more
THE PRICE WAS $100 FOR THE FIRST HOUR. EACH HALF HOUR AFTER IS $50.
Description of Work: RECONSTRUCTED MY COMPUTER, ELIMINATED A BUNCH OF VIRUSES AND REENTERED THE SOFTWARE

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$280

HELEN L.
11/2002
5.0
computer repair
  + -1 more
I WAS CHARGED FOR TWO HOURS FOR DIAGNOSING THE SOURCE FOR THE PROBLEM. IT MOST LIKELY NEEDS A NEW MOTHER BOARD AND MODEM. HE IS VERY NICE AND DID A VERY GOOD JOB EXPLAINING WHY HE COULD NOT FIX IT. I UNDERSTOOD WHY. MY COMPUTER BEING ABOUT A YEAR OLD I AM PERUSING A WARRANTY REPLACEMENT.
Description of Work: I HAD SOMETHING WRONG WITH MY COMPUTER IT WAS CONSTANTLY FREEZING UP.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

RAYMOND & VIRGINIA G.
08/2002
5.0
computer repair
  + -1 more
SERVICE REPRESENTATIVE VERY PROFESSIONAL AND VERY HELPFUL
Description of Work: COMPUTOR SOFTWARE PROBLEMS/COMPUTER HUNG UP

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

MARLA F.
07/2002
5.0
computer repair
  + -1 more
HE DID A GREAT JOB AND WAS VERY EFFECTIVE IN BOTH DIAGNOSING AND FIXING THE PROBLEM. HE WAS VERY PROFESSIONAL AND FRIENDLY AND PATIENT IN EXPLAINING THINGS TO SOMEONE WHO IS NOT VERY COMPUTER SAVVY. I THOUGHT THAT THERE PRICES SEEMED EXTREMELY HIGH, WITH A $100 MINIMUM CHARGE TO COME OUT.
Description of Work: THEY REPAIRED MY HOME COMPUTER, INCLUDING BOTH HARDWARE AND SOFTWARE ISSUES.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

LORENA & CARL L.
07/2002
5.0
computer repair
  + -1 more
IDENTIFIED AND CORRECTED THE PROBLEM WITHIN THE ONE-HOUR MINIMUM (THEY CHARGE $100 PER HOUR). CALLED ON TUESDAY. WAS UNABLE TO GET TO ME UNTIL FOLLOWING MONDAY DUE TO A HOLIDAY. THEY ARRIVED LATE BUT DID CALL TO ADVISE PRIOR APPOINTMENT WAS RUNNING LONG. SAVED $10 WITH ANGIES LIST DISCOUNT!
Description of Work: THOUGHT I HAD VIRUS BUT IT TURNED OUT THAT IT WAS A PROGRAMMING PROBLEM.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$100

STEPHANIE B.
06/2002
5.0
computer repair
  + -1 more
VERY FRIENDLY AND PROFESSIONAL. GLAD TO HAVE THEM COME TO MY HOME!!
Description of Work: COMPUTER BASICALLY SHUT DOWN AND WAS UNUSABLE. TECHNICIAN CAME TO HOME TO EVALUATE AND HAD TO TAKE COMPUTER WITH HIM TO DETERMINE FURTHER WHAT WAS WRONG. IT WAS DETERMINED THAT HARDWARE WAS WORN OUT AND THAT IT WOULD BE MORE TO FIX THAN TO PURCHASE A NEW SYSTEM. ALL INFORMATION FROM HARD DRIVE WAS SAVED ONTO A DISK FOR US--PRICELESS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

BERNARD & MOLLY S.
04/2002
5.0
computer repair
  + -1 more
WE HAD COMPUTER TROUBLE AND THEY CAME WITHIN A FEW HOURS OF THE TIME CALLED. THE TECHNICIAN EXPLAINED WHAT HE WAS DOING AS HE WORKED IN LANGUAGE WE COULD UNDERSTAND. WE WERE VERY PLEASED WITH THE SERVICE.
Description of Work: TECHNICIAN RECONFIGURED VARIOUS SOFTWARE AND HARDWARE IN COMPUTER SO THAT COMPUTER NO LONGER LOCKED UP AT A CERTAIN PLACE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

CECILIA M.
03/2002
5.0
computer repair
  + -1 more
I LOVE THEM WOULD NOT USE ANYBODY ELSE.
Description of Work: HELP WITH OPERATIONS AND SOFTWARE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90
    • 1(current)
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Contact information

1138 Cleveland Ave, Columbus, OH 43201

www.helpwizards.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 4:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales,
Computer Training

FAQ

Help Wizards is currently rated 4.8 overall out of 5.

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 4:00 PM

Help Wizards accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Help Wizards offers free project estimates.
No, Help Wizards does not offer eco-friendly accreditations.
No, Help Wizards does not offer a senior discount.
No, Help Wizards does not offer emergency services.
Yes, Help Wizards offers warranties.
Help Wizards offers the following services: PC support, repairs, trouble shooting, networking, server installation and support, upgrades, tutoring and training. Call center to get your appointment scheduled quickly and efficiently. Typical tech response is 24 hours.

Contact information

1138 Cleveland Ave, Columbus, OH 43201

www.helpwizards.com

Service hours

Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 4:00 PM