Heartland Heating & Cooling Llc

I called him in October and accepted his bid around November 06, 2017. He came to my home on November 10, 2018 and picked up a $4000.00 deposit to get me on the schedule installation. He picked up the check set up installation date on 11/18/2017 and on 11/17/2017 cancelled the boiler stating it did not arrive. He had previously sent me two reminders of the installation date that he cancelled. The same thing the following week. On December 2, 2017 sent email to let him know I was upset about the fact it had not been installed. He called and stated it was not his fault it was the distributor. December 10, 2017 he stated that he would return my money and would not charge me any restocking fees if he incurred any. I called someone after that to install the boiler and had it within a week. December 30th he wrote stating he had not received the money back from the distributor and would send it as soon as he did. He still has not returned my money.

Ok on everything except professionalism. When I found out their work on gas line may not have been up to code and had to hire someone else to add a shutoff valve for the gas line, the owner went off ranting about liberals, the ACLU and 'immigrants' in this country. Before things got worse, I remember last thing saying to him was that I don't need any partial refunds and he just lost a customer. I honestly was just looking to hear 'I am sorry, or I will make it right, or even I will reimburse of the $30 valve) I thought that was the end of it. Instead of ending it there, he went off on the phone kind of threatening me that I wouldn't say somethings if it was in his face! Or sending his crew to undo all the work he personally did. Beware of the cash/check preferred policy. And definitely beware of work related to gas. And most importantly, this guy apparently was looking around the basement reading ACLU stickers and other posters when he was supposed to check on whether or not his job up to code. I called the police, actually. And I am going to hire someone else to check his work now. I did verify from the city that fire dept DOES now require gas valves right next to gas range AND another valve in the basement. Wife is very upset and shaken. I will take to him court if I have to.

I did the combination service price for air conditioner in the spring and furnace in the fall.

We have used Heartland in the past and actually even have a service agreement with them on our current residence. We are in the process of moving and requested that they provide a quote on replacement of the AC - scheduled an appointment and made sure we would be available to meet them. They simply did not show up - called 30 minutes after the appointment, no answer - straight to voicemail...called an hour later, again - going straight to voicemail. Still no explanation as to why they did not show - have a confirmation of the appointment - simply no call/no show nor response to the 2 voicemail left. Clearly unprofessional to deal with - would no longer recommend nor will we be continuing our service agreements.

unknown

The service was great, and Heartland's response was very prompt. Had my heat back the same day it went out. Only issue I had was with the professionalism of the secretary/admin.

When Mike arrived he started by asking a lot of questions to get an idea of what we needed. (this was their first visit to our home). By asking the questions, Mike was able to understand what we needed to have done. Mike worked quickly and efficiently. Mike also hooked up our humidifier to our thermostat which made a huge difference in the climate of the house. After Mike was finished, he explained everything he had done (which was quite a lot since the previous company had not maintained the units properly). While we are not looking forward to having an issue and calling them again, we do feel much better about having a company like Heartland available to take care of any issue that might pop up in the future. Well the future came sooner than I thought it would. The heat stopped working at 10pm on Friday night. Different issue with furnace. I called Heartland and left a voicemail asking for a call the next morning. A half hour later Mike called. He told me a couple of things to try which I did. Since they didn't work he said that he would come on Saturday. He came Saturday afternoon and found that I needed a new part which he didn't have. He found a workaround so we had heat. On Sunday the heat went out again, this time from an error that popped up a week earlier. We called, he came out, got the heat working again and also found the reason for the original error code. Again, I would highly recommend Heartland.

Professional, knowledgeable and very helpful. Installed new Nest thermostat required installation to a whole house humidifier - corrected uninstalled wiring from previous HVAC contractor when A/C was replaced. I was very impressed with the service and knowledge.

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They are a privately owned business. They gave a phenomenal estimate and have been great to work with so far. I have not followed through on having the work done yet. The interaction with them went very well overall and I had no problem scheduling the estimate.

I signed up for their maintenance plan. They are a good group. They were less expensive than a previous company I used and the work they did turned out good.

Jim and Mike were great from the first time they came out to give us an estimate. We took our time deciding and got estimates on 5 different systems from 4 different companies. I didn't know what to expect with the estimates, one company spent over two hours at our house then took another 10 days to put together the estimate. Another company sent out some very well dressed and very young men who walked around with their ipads for 20 minutes then offered me three choices in system, the same three choices they offer everyone. I wasn't pleased with them. Jim and Mike came out went over our house and our current system then sat down with me to talk about what I was looking for. They then pulled out some brochures and we talked about different options as well as the different technologies. They seemed genuinely interested in finding the best solution for my needs and my budget. They originally had me sold on the Luxaire brand, but we were very concerned with the sound level of the A/C and after lots of research we were leaning toward the American Standard/Trane system (same equipment different logos). The guys came back out and sat down with me again to find the right American Standard solution. I was being a bit of a pain with my very in-depth questions but they did their best to answer everything, even called their factory rep to get some details on a brand new model that just came out. It took them a day or two to get a final quote, because the model was so new they didn't have all the details yet, and I was very pleased with the total cost. On the day of the install they got here early and worked all day, 10 maybe 12 hours. By the end of the day everything was working and they had moved the compressor to the opposite side of the house as the original unit. By the time they pulled out everything was cleaned up and you wouldn't even know they had been here. They did have to come out a couple weeks later to finish up a couple things like installing the humidifier. They also subcontracted some chimney work that needed done. The company they used (I forget their name) did a great job also. All in all, great job!

unknown

My old Lennox system kept shutting down due to the vents upstairs were too small and this caused the system to over heat. As my Lennox was about 7 years old I had them not only replace the vents to the proper size but the whole system. They did a great job. They were very thorough and made sure everything was working properly and I was getting quality air fow. They are always very responsive whenever I call and they have great service responsiveness too.

Repaired furnace

Mike and Jim are the best! They really went out of their way to give us good service. We were dealing with an insufficient unit and the guys walked us through the process of how they were going to fix it. They worked beyond normal hours to get the job done . We are totally satisfied with Heartland Heating and Cooling and we highly recommend this company.

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