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Hardy Stone

Countertops and Backsplashes, Marble and Granite, Kitchen and Bath Remodeling,

About us

CounterTop Sales is in the business of Residential and Commercial Sales and fabrication and installation of Granite & Quartz countertops. Kitchen and Baths. Bars, Wall caps Sales Counters, Kitchen, Bath & Bar Sinks. We can offer design advice, from a small job to full kitchens and Baths.

Business highlights

23 years of trusted experience

Services we offer

GRANITE, QUARTZ, COUNTERTOPS, KITCHEN CABINETS , C, VANITY COUNTERTOPS, BAR TOPS, CABINETS, TILE BACKSPLASH, , KITCHEN REMODELING.

Services we don't offer

INSTALLATION OF COUNTERTOPS PURCHASED ELSEWHERE.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.376 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
11%
3
8%
2
8%
1
5%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.3
responsiveness
4.2
punctuality
4.2
Showing 1-25 of 76 reviews

Whitney M.
06/2016
5.0
countertops, marble & granite
  + 0 more
Excellent quality and price. Communication could have been better as I was told the installers would be at my house at 9:30 and they ended up arriving at 2:30. I had call at 11 and was told they would be here around 1, then at 2 to check again to see where they were. That being given said, once they got here they worked quickly and efficiently and I am very pleased with the work.
Description of Work: Installed granite countertops

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$3,100

Sheri W.
01/2015
1.0
countertops
  + -1 more
11-7-14: Requested quote from Countertop Sales 11-10-14: In-home appt. scheduled by Phil Holbrook for 11-11-14 11-11-14: Met with Mr. Holbrook in our home. He measured kitchen countertops and backsplash and demoed products. 11-12-14: Met with Mr. Holbrook again to sign contract - paid 50% down payment. 11-14-14: Met with Lloyd (no last name) in our home. Lloyd re-measured countertops and backsplash. Made cardboard template. 12-04-14: We emailed Mr. Holbrook; requested status of order - no reply. 12-10-14: We emailed Mr. Holbrook requested installation date and balance - no reply 12-12-14: Received email from Mr. Holbrook stating countertops to be cut this day, will inform of install date by end of day. Total due $2250 (Orig invoice amount $4,500 - $2,250 deposit) 12-12-14: Emailed Mr. Holbrook - requested written invoice of balance due and date of installation. 12-13-14: Received email from Mr. Holbrook stating updated invoice would be sent. 12-14-14: Emailed Mr. Holbrook - requested total balance due and installation date 48 hrs prior to installation. 12-16-14: Unscheduled installers showed up at our door. I immediately contacted Phil Holbrook asking why we weren't told they were coming - he cited wife's surgery and hectic schedule as reasons for complete disregard for our schedule. Despite the fact that I was just about to leave for work, I allowed them to come in and do the install. They installed countertops minus the backsplash. After installation, they handed me an invoice with an adjusted total scribbled on the paper and asked me to pay. I asked the installer how they came to the number on the paper, he had no feedback other than to say Mr. Holbrook told him what to write down. I explained that I wanted to speak with Mr. Holbrook to get it corrected. 12-16-14: Emailed Mr. Holbrook requested updated invoice without the cost of the backsplash. 12-27: Called Mr. Holbrook, he used profanity and threatening words if we did not pay the amount he requested. 01-02-15: We sought legal advise for next steps. 01-12-15: We received a letter from attorney George C Georgeff on behalf of Mr. Holbrook stating we were in breech of contract, and if we do not submit payment in full in 7 days they will file an action in replevin requesting the court to allow Mr. Holbrook to remove his product. It is my hope that we are able to return the product to Countertop Service and get our deposit back. This has been a very negative experience. Once they collected our deposit everything changed. I would not EVER consider doing business with this company or any of its affiliated EVER again. To prevent from being further defrauded or any other unscrupulous actions, we retained legal representation. Consequently we have settled the matter. Lesson learned, NEVER ignore a gut feel about a service provider.
Description of Work: Installed quartz countertop.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,500

Response from Hardy Stone
Customer Correspondence in Red On Wednesday, Nov 12, 2014, at 12:11 PM, [Member name and email removed] wrote: Phil, Based the on samples we viewed, I really like the Ice White quartz with silver sol granite sink. You quoted a price of $4871.88. Is there any way we can get the price to $4,500? If so I'm ready to put 1/2 down and get the process started. See attached image of the Ice White. (sample on left) Thanks, [member name and address removed] Hi [member name removed] Yes we can do this @ 4500.00 When do you want to write this up? Phil As you can see from the email correspondence above, this customer requested that we do this job for a flat fee of $4500 to install countertops in her kitchen. That is what we did. We held up our end of this contract. The customer then decided to change what she wanted. She decided to not install the back splash. We did what she wanted. Now she wants us to lower the price of the contract after the job was finished. In good faith, we offered a fair refund of $250.00. Now this is not good enough for her either. The balance that is due is in line, even if we would have sold this job by the square foot. With or without the splash, The balance is still $ 2000.00 for the flat fee contract. I have tried to talk with her and her husband. They have not answered my phone calls, returned my messages nor any email correspondence. Therefore, I turned it over to my lawyer. Countertop Sales & Service LLC Is in the business of selling and installing countertops, not here to argue with customers. This countertop was installed and the job turned out beautifully. The customer has gone out of her way to make this as hard as possible. We signed a contract at the amount of money she wanted spend. We met the time frame for when she wanted the countertop installed. She asked us to not install the back splash, and we did not install the back splash. She asked us to reduce the price a 2nd time after the contract was agreed upon and signed, and we did. How much more should we have to endure? Below is a copy of the contract: On Wednesday, December 10, 2014 2:46 PM, Phillip Holbrook wrote: Hi We talked with you yesterday and you said that 12/19/14 will work for you. is that still a good day? Phil On Dec 10, 2014, at 11:47 AM, [member name and email removed], Phil, Just a touch base to see where we are... Last week you said the countertops will be cut this week and installed next week. Is that still true? If not, we need to defer to January. Also, do you need any size details on the new faucet before you bring the countertop? Regards, [member name removed] Hi [member name removed] The total due on install day is $ 2250.00 We will drill the holes for the faucet the day of the install. Thanks. Phil On Dec 10, 2014, at 3:01 PM, [member name and email removed] wrote: Hi, We spoke last week. Yes the 19th still works for me, just needed confirmation from you on it. We will be replacing the existing faucet. Do you need any detail on it before the install day? How much is due after everything is complete? [member name removed] On Wednesday, December 10, 2014 4:53 PM, [Member name and email removed] wrote: I found out the 19th doesn't leave me time to install the backsplash before the week of Christmas. Can installation occur earlier in the week -17th? You're saying the sink holes will be cut to accommodate whatever faucet I provide - A custom faucet s not required? Has the cost of the backsplash been backed out of the final cost of $2250.00 **On Thursday, Dec 11, 2014, at 9:23 AM, [Member name removed] I called her and told her I could move another install job to Friday and install her countertops on Tuesday Dec 16th. About 10AM So she could have more time to install her tile. She said “ok I will work that out.” This email came on Saturday, Dec 13, 2014. I did not see it until Tuesday, Dec 16, 2014* On Dec 12, 2014, at 3 :11 PM, [Member name and email removed] wrote: Please provide the total due and date of installation at least 48 hours prior to arrival. I need to make sure I'm available on that day. *My wife had major surgery on Mon the 15th. We took off on Dec, 12th Friday afternoon and spent the weekend together. I was planning to be away for 3 to 4 days after her surgery. Then on Tuesday, Dec 16, 2014 I got a phone call from My shop Mgr saying that the customer would not let them in the house to do the countertop installation. She said she did not know they where coming to install the counter tops or how much the balance was going to be. ** Really? See above phone conversation My foreman had a copy of the contract with a price of the splash discounted down $ 250.00 The same contract that the customer has but with the price lowered, $ 250.00 When my installers arrived at her door she acted so surprised. She would not let them in. She wanted to know how much she owed. She looked the discount over then let my men in to install the countertops. The contract states that the balance is due the date of the installation. When the install was done, she would not pay. Phil, The counter tops are installed despite the installers showing up unannounced. ** Again, Really? See above phone conversation On the balance owed: The original order was for 64 sq ft of Ice White (including back splash) for $4500. Breaks down to $70.31 per sq. ft. Measurement included 8-9 sq. ft. for back splash which would equal $632.79 +/- How is did you come up with a deduction of $250.00? . My calculation: $2,250 - 632.79 = $1,618.00 Where is she getting $70.31 per square foot?? IF the contract had been written on square footage instead of a flat fee contract, the price per square foot is still $58.88. She can't include the price of the sink and plumbing in her square foot formula to try and increase her supposed “discount” for back splash. IF she were to do her calculations correctly, she would have to start out at the original square footage formula of $4871.88. Ice White Quartz 64.50238 Sq ft @ 58.88 = $3797.88
 Sol Granite composite under mount sink Gray = $ 699.00
 Remove & plumbing = $ 375.00 = $4871.88 Back splash – delete 9* sq ft @ 58.88 = 529.92 $ 4341.96 Less Deposit $ 2250.00 Balance Due $ 2091.96 We've still offered to accept a balance of $2000.00 which she refuses to acknowledge. *She automatically assumed 9 sq ft to maximizer her supposed “discount” “Measurement included 8-9 sq. ft. for backsplash which would equal $632.79 +/- “ This Customer is trying to play both ends against the middle to SCAM whatever discount she can get out of Countertop Sales and Services and/or delay payment because she didn't have the money to pay her bill when it was due. January 23, 2015 [Member name and address removed] Re: Debt for Services, CounterTop Sales & Services, LLC Via Certified Mail RR Dear [Member name removed]: Based Upon your last correspondence to my office, I have discussed your proposal with my Client and it is my understanding that he has attempted to contact you regarding your letter to no avail. Therefore, based upon the fact that it appears your present intention is to have the basksplash installed, my client stands ready, willing and able to do so. Please provide four different dates during the week of four hours each, within the next two weeks, when my client can arrive, finish the backsplash on your project and depart. Upon completion of the project, my client will expect payment in full in either cash or by cashier's check. If you have any questions in this matter please feel free to contact me. Very truly yours, George C. Georgeff GCG/br cc: CounterTop Sales & Services, LLC.

Dan L.
09/2014
1.0
marble & granite, home remodeling
  + 0 more
It was a nightmare. They installed the countertop and the kitchen one was not level. They had to come back 2-3 times to fix it. They had to put shims in all underneath which is what the countertops are resting on. The back splash was crooked which they had to fix multiple times. They cut into the tile on our walls and they would not pay to have the old tile taken out or pay for the new tile but they did pay for installation of tile. The plumbing hasn't been right since. Lastly one of the workers stole $920 out of our drawer during a 15 minute period when I was at my shop. They were very very rude and would yell from one end of the house to the other and took over the house like it was their own.
Description of Work: They were to install granite countertops in our kitchen and bathrooms, plus the bathroom sink and the kitchen sink.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

EVELYN & JENNIFER L.
04/2014
3.0
countertops
  + -1 more
The work was never started, but we had placed a down payment for the services. After no work had been done we asked for the check to be canceled, which never happened.
Description of Work: counter tops.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$1,734.16

Catherine S.
09/2013
5.0
countertops
  + -1 more
Even thought the estimator had mis-measured the kitchen counter area, the company honored their contract. Very pleased.
Description of Work: New counter tops in kitchen and 2 bathrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Bridgett S.
09/2013
1.0
cabinet refacing, countertops, remodeling, home remodeling, marble & granite
  + 3 more
Cabinets ordered Feb. 2013 delivered April totally did not match. Salesman fired over this deal (Phil told us this personally). Had to hunt down owner (Phil) to try and come up with a solution for approx 6 months. Even asked to have refund in STORE CREDIT for retail markup on bad cabinets and 3 cabinets we had never ordered an were never in plans. Final conversation on SEPT 13, where we had to call owner to ask what he was willing to do (he had had our proposal for over a month and was supposed to "get back with us"). He told us he didn't owe us a d*** thing - and hung up. Job unfinished. Granite on half of kitchen. Very sad. They (Dave specifically-who we really like!) were a personal referral from a friend in law enforcement. We now are going to small claims court.
Description of Work: Ordered new granite and cabinets to match existing cabinetry in January 2013. Cabinets delivered completely off. Was told by owner, salesman lost his job over this yet blamed us stating we signed a contract. Tried for months to resolve this, really enjoyed working with his staff. Absolute nightmare. In response to owners comment, completely off. I should've read Angie's List review prior, this has happened to others, blaming the customer. There was never any "halt" for "non-payment" from us. We have ben waiting on him to get this resolved so we COULD move forward. We had every intention of completing the job, until our last contact where he hung up on us. If I had any invoices I would be happy to share. The only one we received we had to ask for (In August with prices blacked out). Bills I do have. We did saw the cabinet invoice when cabinets were dropped of the first time. We also know what his cost was v. what we paid. So his statement on how much money he lost? our joke was that we could've saved about $1500 and screwed this up on our own, We didn't need to pay someone for it.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,500

Response from Hardy Stone
To Angie's List. Customer, (member name removed) ordered cabinets for a kitchen remodel. They ordered two different color of cabinets. The customer signed and paid for this cabinet order in full at the time of the contract. Aristokraft Maple cabinets The door style is Sinclair and the color of stain for the island is Sarsaparilla, the other wall and base cabinet color is Autumn. The customer placed this order full aware of the color, door style and how much money they had to pay for cabinets. There was no deception about what they were ordering. The cabinets arrived and were delivered to their house. The cabinets that where ordered matched their invoice. This customer ordered these cabinets and that is what they received. Countertop Sales is not responsible for the style or color selection of cabinets or countertops that any customer orders. This is the customers choice. We request that this customer sends Angie’s List a copy of their invoice for the cabinets. There were some extra wall cabinets that came in with this order that do not belong to to this customer. The kitchen Granite countertops installation was halted because of lack of payment. The costumers payment plan was set up for them to pay for their countertops in thirds . One third of the money paid at the time of the contract. The second third at the time of the template (this is the pattern we build the countertop from). We have not received their second payment, even though our installation department went ahead and installed part of their kitchen countertops so the would have a working kitchen. CounterTop Sales has gone way beyond what we should have done without being paid for our services. CounterTop Sales has invested a lot of money in to their kitchen for it not being paid for, and now this. Phil Holbrook CounterTop Sales

jennifer W.
08/2013
5.0
countertops, marble & granite
  + 0 more
Staff was very professional. Job was done timely. Granite looks great!
Description of Work: Installed black granite in a new kitchenette we had installed in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Janet B.
07/2013
2.0
countertops, home remodeling
  + 0 more
In the beginning Phil was most helpful with choosing our countertop. He was pleasant and very professional. Our neighbor referred us to Countertop Sales because he had a friendly relationship with Phil. The employee who measured for the new countertop was also very helpful with suggestions about corner angles. The installers work seemed to go well by my husband but after they finished and left (with our final check) I noticed a "patch" along the edge where the seam in the quartz was placed. I called Phil the next day. He told me he would send someone out to look at it and fix it better. I waited 1 week and never heard a word from Phil. I called the company again and luckily an employee Josh answered the phone. He was also part of the 3 person team who installed the countertop. He was aware of the area I was concerned about and referred to a chip in the quartz. He arranged for someone to come out to fix it better in two days. When the employee arrived to fix the chip he told me they knew there was a chip in the quartz when it arrived. This employee did a much better job of patching the chip but we have a patch in our new countertop! I did call Phil after the patching to inquire about the countertop and why they would install one with a defect. His response was that the countertop was shifting and adjusting to our cabinets and they would be happy to fix any cracks or chips over the years. I was disappointed he did not offer some compensation for their mistake for receiving a chipped countertop. I could not refer this company to anyone. In fact my neighbor, who referred me to this company and knows Phil, went to bat for me and talked with Phil about our countertops. Phil told him I was on his list to contact. So far no contact.
Description of Work: Phil the owner came to our house and sold us the quartz for our countertop. The countertop was measured by another employee and it was installed by 3 other employees. It was "fixed" by one of the intstallers who helped with the initial installation.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$3,000

Carolyn M.
06/2013
2.0
countertops
  + -1 more
I had already had one company come out and give me an estimate. I was on the web one day and ran across Counter Top sales, so I sent in an e-mail. Dave contacted me right away to set up an appointment. He came out that evening and did the estimate which was in line with the previous one. The thing that I liked about Dave, he was more personable and really took the time to explain things to me in detail. So, I decided to go with Countertop Sales. I went to several distributors looking for Granite and finally found one that I loved. They day before they were to install it; I get a call at 4:30 saying the distributor did not have my granite. I was so upset, I called Dave and told him how upset I was and he understood and said that the boss (PHIL) was going to discontinue using them. I called the distributor and went out the next day and found another style which was a little more expensive than the previous. It was only about 5 - 6 dollars more. I asked the manager if I could get it for the same price and she said that Dave would have to contact them. I called Dave to have him call and negotiate with them. He said he would and he would call me back. I called him back several times and he would not take my calls or my e-mails. He finally sent me an e-mail and told me that Phil would call me. Again, I didn't get a call, therefore, I called him. PHIL WENT OFF ON ME LIKE A MANIAC AS IF IT WAS MY FAULT. HE SAID HE HAD HEARD TWO OR THREE DIFFERENT STORIES, BUT HE WAS CLEARLY PUTTING THE BLAME ON ME. PHIL HAS NO CUSTOMER SERVICE SKILLS WHATSOEVER. HE WAS RUDE AND YELLED AND SCREAMED AT ME UNTIL I WAS IN TEARS. HERE I AM PAYING HIM FOR A PRODUCT AND SERVICE AND HE HAS ME CRYING, NEVER AGAIN. I SEE SOME OF THE SAME PROBLEMS HERE ON ANGIE'S LIST. BECAUSE OF THIS INCIDENT; I GOT A MEMBERS TO ANGIE'S LIST. I WILL ALWAYS CHECK ANGIE'S LIST IN THE FUTURE. , THE INSTALLERS WERE PROFESSIONAL DID A GREAT JOB WITH THE INSTALLATION.
Description of Work: Granite countertops.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,150

Alexander S.
05/2013
5.0
marble & granite
  + -1 more
Very professional, fast, fair price.
Description of Work: Reposition one of the kitchen granite slabs and fixed the seam.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Gatoff H.
05/2013
4.0
countertops, marble & granite
  + 0 more
We have not had our countertops installed yet - just the measurement thus far and the countertops are currently in fabrication to be installed on the 24th of May. I will update once installed.
Description of Work: I purchased the big deal for 35 ft. Of granite countertops installed. We have been working with the company for over a month trying to decide which countertops we wanted to go with. The owner was very gracious in allowing us to extend the expiration date of our Big Deal purchase. We were at the mercy of our cabinet supplier - as we had some issues getting our cabinets delivered and installed.

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$2,500

Troy E. P.
04/2013
4.0
home remodeling
  + -1 more
The project was satisfactory. I have ran into a couple of little issues: one was for back ordered materials and a cabinet that wasn't secured properly. They were quick to respond and came back out and took care of the issue quickly and this was satisfactory.
Description of Work: They replaced my upper kitchen cabinets and resurfaced my lower kitchen cabinets.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$8,000

J R G.
03/2013
5.0
countertops, marble & granite
  + 0 more
Countertop Sales was an excellent company for this work.
Description of Work: We were having our kitchen renovated and Contertop Sales provided the granite countertops

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Barb C.
02/2013
5.0
countertops, marble & granite
  + 0 more
Phil provided an estimate based on a selection made in his shop, then he sent us out to the warehouse to choose our 2 slabs of granite. Amazing what choices there are. We were able to decide on two and the company sent CTS the information. From there the templating and install. Hauled away the old countertops and sink. Cleaned up after themselves so left very little for me to do but enjoy the new look.
Description of Work: The granite install done by this team was great. It totally changed the look of my kitchen and I could'nt be happier. They installed the new undermount sink and new faucet, recommencted by dishwasher, reconnected by cook top (which I will have them back to custom fit my new one). Lloyd who did the template was friendly and understood what I was requesting for corner edges and delivered exactly what I wanted. The guys that came to do the install were friendly and highly experienced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

James F.
02/2013
2.0
countertops, marble & granite
  + 0 more
They're friendly, but this is deceptive. The got the work order wrong, then blamed us for it. The left the job incomplete.
Description of Work: Don't use these guys. Move on.
Rating CategoryRating out of 5
$3,000

Mindy H.
01/2013
5.0
countertops
  + -1 more
Dave coordinated the job. Everyone was so nice. I was very pregnant and they were so excellent from the beginning to the measurements to the final install I was completely relaxed. The guys that installed were very laid back but professional, even kept checking on my well being and did an impeccable job. The ONE seam in my countertop was so small even my very picky father couldn't tell it was there. Simply flawless.
Description of Work: More than pleased
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,500

GIL B.
12/2012
5.0
countertops, marble & granite, home remodeling
  + 1 more
Actually found them by driving past their offices. I then looked them up on Angie's List and found the usual good reviews with a few oops thrown in (no one is perfect). I then met with Phil, the owner at his shop to get some budget numbers and review my choices of granite, quartz and "corian" equivalent. Phil then set up an appointment and met me at my home; took measurements and showed me good sized samples and thus what it would look like in my kitchen. He even verified the plumbing requirements for my sink to ensure a complete installation. He offered an 18 gauge stainless steel 70/30 under counter sink and would use my existing (new) faucet and disposal included in my price. Phil was okay with 3 payments (order, template and completion) by check (no credit cards) okay for this price I can do that. I then went shopping. I looked on internet to verify his price and checked the dos and don'ts of granite including is he using 3mm granite not 2mm as some cheap houses do. Yes he uses 3 mm and gave me the edging I wanted at no added price including rounded corners too. I checked out the List and other websites; went to 2 more suppliers but they couldn't/wouldn't match his price and were only open 8 to 5 during the week, which made it hard to do business with. I then went to Lowe's who had a similar product but were literally twice the price. Only complaint was the guy that Phil sent to do the template had a bad odor of cigarettes that stayed in my house for hours. Other than that everything else met my expectations. The two man installation team showed up an hour early, which is great, they get done faster. The weather was horrible but they worked thru it and didn't complain at all. They were done in less than 4 hours -- helped me move the countertop appliances, removal of existing counters and backsplash, removal of sink, glue on cabinets from old counters, verified plumbing again. They installed the granite carefully but had to shim one end as my floors are not level...okay they did the right thing...and you can't see it unless you are on the floor. They sealed the granite and did a great job of cleaning up after themselves (short of washing the floor for me). They went over the care and dos and don'ts of granite (it can break/crack don't drop anything heavy, don't cut directly, hot pots are okay, reseal once a year or when water soaks in and doesn't bead up on top. Phil I was really impressed with your install team. It is nice to feel like you got your money's worth.
Description of Work: Selection, purchase and installation of granite countertops in kitchen to replace builder's laminate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Linda H.
12/2012
5.0
countertops, marble & granite, home remodeling
  + 1 more
I had originally decided against granite as a replacement for my countertops but discovered that alternative materials were more expensive than granite. I did contact several companies but found that Countertop Sales was the most responsive to my request for an estimate - other companies had me go to them to get an estimate. We selected the granite and scheduled the installation. The installation was delayed twice - their saw broke and took several days to get repaired then Mother Nature decided to send a duracho and knock out our power for several days. The countertops were finally installed and they are fabulous!!! They really improved the looks of my kitchen. Even though we had difficulty with the scheduling, the work performed was impeccable. Also included in the cost was a small granite vanity top which looks fantastic in the 5-shades-of-pink bathroom. I would highly recommend Countertop Sales and will use them in the future.
Description of Work: Countertop Sales replaced my laminate countertops with granite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

ALICE J.
12/2012
5.0
countertops
  + -1 more
Our old countertops were cracked, even though this was a newer home, because they were defective (Wilsonart SSV). We had tried calling other places about estimates, but we had a very hard time getting people to return our calls. Countertop Sales returned our call though, came out to the house, and showed us samples. My husband wanted a hard surface, no maintenance counter and he sold us on Quartz. It was way cheaper than the quartz prices I'd seen elsewhere. We signed the work order right there and he drew out a template. A month later the countertops were installed. They fit perfectly and the seems were hardly noticeable. The crew even installed a back piece behind the stove to support our slide in stove. They had an extra square of quartz and gave it to us, and now we use it as a butcher block. We also replaced the builders grade, scratched up porcelain sink with a black and very durable quartz sink. They told us the best kind of faucet to buy with it at the Home Depot. They installed it all the same day as the counters. It's the best sink and still looks great a year and a half later. The countertops look as good as the day they were installed. They are easy to clean and durable, just as we were told. All in all, it was a great experience.
Description of Work: Countertop replacement, sink replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Matt G.
10/2012
4.0
countertops
  + -1 more
Overall, we are fairly satisfied and saved a $2-3,000 vs. Granite Transformations which was the other quote we got.
Description of Work: We had blue pearl granite countertops put in the kitchen and in the bathroom by the kitchen. The salesman did a great job and was a pleasure to work with. The template guy provided different information to us than the sales guy so it was a bit confusing. The installers did a qualityjob with the installation and we are overall happy with the end result. One of the installation guys was great and went the extra mile for us but the other three were not very professional. The bathroom mirror was broke during installation and they played the blame game on who broke it. It was replaced within a couple days at their expense. The installers left several cigarettes and a coffee cup in the yard.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$4,500

Megan J.
09/2012
2.0
countertops
  + -1 more
This was one of my first experiences using someone off Angie's List and I was very disappointed. The company was not professional or reliable in their dealings with me. Many phone calls went unreturned and appointments were not kept. They installed our countertop with a 9 inch scratch in a very prominent place, and a chip in another visible place. Final payment was made while the sealer was still wet - big mistake! I called them as soon as I noticed the problems, later the same day as install, and scheduled an appointment for them to come out and look at it. They tried not to make appointments, only wanting to give 4 hour time windows, which is fine for an install, but it beyond rude when dealing with a legitimate customer issue. I can't take off work for half a day multiple times in a week. They came out and were unable to fix the scratch, but they said it was clearly a problem. Through this, I was very understanding, even when they said they would have to come out again to apply darkener to "fix" the scratch. The next "appointment", they did not keep and refused to return my calls in a timely manner. When they finally came out the following week, the darkener did not have any effect. They guy said he could buff out the scratch, but it would leave ridges and a dull spot. He suggested I contact a marble refinishing company (out of my own pocket). I would never do business with the company or recommend it to anyone. If you choose to do business with them, make sure you go over your stone with a fine tooth comb at every step and do not make payment until the sealer dries. They would have been able to see the damage easily during the install, but chose to ignore them rather than discuss them with me. I understand that granite is a natural product with some inconsistency, but customer education and communication can go a long way. I might have chosen to accept the stone as is, but to present it as a finished product and hope I don't notice is not professional. I would like to add that the company's response is shockingly inaccurate and, in places, complete lies. Frankly, I am in disbelief that this happened to us. Phil, I have pictures with a ruler showing the 9" scratch and documentation that I called both you and the sales person the day of the install expressing my dissatisfaction. If you want to choose to to business this way, I hope it catches up to you.
Description of Work: We had granite countertops installed in our relatively small galley kitchen.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,800

Response from Hardy Stone
We @ CounterTop Sales object to this Customer's claim. It was a busy Saturday morning the shop was hopping, we had several customers in the store. The sales person had talked with this customer earlier in the week and new she was coming in. This customer came in our door wanting to buy a remnant piece of granite to replace her kitchen counter tops. We happen to have a little more than ½ a slab of Black Granite called Moonraker left over from a job we did in February. This granite sales for $69.99 a Square foot. This is a beautiful Black stone with swirls all through it. The down side was this stone had been here a long time. This stone was a little banged up and had a lot of soft scratches in it. Some stones scratch hard and deep, but this stone would scratch easy but not deep. The customer was shown this slab, scratches and all. Her and her husband looked at this stone for a long time and took pictures before deciding to see if there was enough stone there to do her kitchen. It was explained to her that this is remnant which has no warranty and we sold it to them for $35.00 a square foot. Granite comes from Mother Earth, there is no warranty on Granite. The paper work was done and they set up an appointment to go over the layout of the counter tops on the stone. This was done with me and the saw guy, the man that cuts out the counter top shapes. The kitchen tops was laid out and marked, even the scratches with the customer. This customer knew where the scratches would be in the counter top. This scratch is about an inch and a quarter long, very light, it was almost white in color. We worked on that spot, the only thing we could get to work was some black ink and Akemi. (A product that helps cover up an imperfection in or on granite,) The counter top was installed and about two weeks later the customer started calling and screaming at anyone she could talk to. We set up a time to go out and look and try to see what we could do with it. We set up time for an afternoon appointment. Our installers run these appointments after their installation for the day. This was explained to here when the appointment was set. We are not a very big company we don’t have service people weighting around to run service calls. We might do this once a month. The customer called at about 1:00 yelling that they had a noon appointment. It was explained how we run our service calls from noon to four. And again, and the customer did the same thing again. An appointment was set for first thing Monday morning. We sent our installer out and talked with the customer and showed them that we couldn’t get anything in the scratch because it was so shallow of a scratch, and they said fine. And at this time it was still about an inch and a quarter long. The next thing we find is this complaint on Angie's list. About that 9” scratch, Really!!! This customer made a decision to purchase this stone in this condition. They had the choice of anything in the whole shop, and chose a banged up stone. We want everyone to be treated well at CounterTop Sales. Read our reports, we try hard to give each customer our best everyday. When does the customer become responsible for Their actions? When do I as a business owner become responsible for the customer's choice of anything he or she decides to buy. My responsibility is to not endanger the customer with what I sell. I struggle with this everyday and get asked why do I try so hard to please people? When things go wrong it kills me. I sometimes drive my employees crazy because our work needs to be done right not just good enough. I,m not telling the customer that I won't do anything to help, but, What is the right thing to do now? Now what and why! The customer will not return any calls at this point. The balls in her court. Phil

Hartshorn F.
09/2012
5.0
countertops, marble & granite
  + 0 more
This was a smooth process with no hasstle. They were very informative about the types of material available and assisted in my selection.
Description of Work: They helped me select the material to be used. They measured and installed the granite and the sink. Extra plumbing work was required at the last minute which they handled quickly and easily.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,330

Mark and Allison M.
08/2012
3.0
countertops
  + -1 more
This company gave us the lowest estimate compared to two other companies. The salesman was extremely helpful and responsive and helped us choose the right piece of granite. We tried to use a coupon from Angie's List after we already made the first of four payments. The salesman deferred our request to the owner. The owner was extremely rude but ultimately allowed us to use the coupon. The installers were very courteous and did an excellent job despite having to work around a major error caused by the guy that templated our countertop. Overall, I enjoyed working with the employees, but not the owner. You can't beat their price. If I had to do it over again, I would have searched for a more professional company that had comparable prices.
Description of Work: Installed granite countertop in kitchen, installed new sink, removed old countertop and sink.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$3,000

Jessica M.
07/2012
3.0
countertops
  + -1 more
We chose Countertop Sales because of their high reviews on Angie’s List. Our experience with them has been very frustrating. It took two months to get our counters which we were told should have taken 3-4 weeks after signing the contract and doing the template. The problem from the beginning has been miscommunication. It took several phone calls to figure out that the reason they were not ordering our counters was that the endpiece was a necessity for precise measurements. We thought the endpiece wasn’t needed until installation. That was not made clear to us until after we had lots of confusing and quarrelsome interactions with the company. Dave was very nice, but he rarely returned phone calls, and when he did it took a few days. During two conversations with Phil he was very unprofessional and aggressive in his responses to me. A few times my calls were not returned, and I had to call a couple of times before we got the information we needed. Although the installers were an hour and a half late, they were very apologetic for the delay. John and Jeremy were very professional as they installed the counters, and they also gave my husband some advice on how to install the sink and finish the plumbing. The two main issues we had with this company were the miscommunication and the lack of professionalism that was displayed by the owner when dealing with the miscommunication. I gave the company a C because the installers were so great and the counters are very nice.
Description of Work: Postform laminate kitchen counters were ordered and installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$850

Response from Hardy Stone
Countertop Sales regrets the inconvenience that this customer has caused. CounterTop Sales is in the business to sale Counter Tops. I have eleven employees. all are involved in the sales, fabrication and installation countertops. We like to make people happy. Read our reports, we make people happy. The customer was informed at the time of the first attempt to make a template, (a pattern or drawing made to help reproduce a shape or object) that a cabinet end panel was needed to hold the counter top in place. This end panel will add length to the counter top and has to be installed before we could make final measurements. If CounterTop Sales was going to build this order, we would have made the counter top extra long and cut to fit during installation. This customer changed the order after the sale to a “post form” counter top. Post form counter tops have the laminate applied by a machine that bends the laminate around the wood, something we cannot do at our current facilities, thus making this a special order. The first order was made on June, 15th 2012. We unfortunately had to pull the order back because of not having the finished cabinet size. We need to have exact measurements to place this order. The customer was informed again that we needed the cabinets finished so the order for the counter tops can be placed. I called the customer several times to try to educate her as to what was needed complete the job. We even offered to help acquire and install the cabinet end panel. CounterTop Sales has been to her house three times trying to get this measured. I don’t think this customer has ever understood that we are trying to help her get her counter tops done. Every time we talked with the customer, we outlined what needed to be done in her kitchen to get the counter top installed. Then she would ask when we were going to install the counter tops. We agree that this has gone on for far too long. So, we made our best estimate and ordered the counter tops on July 9th 2012. On July, 16th 2012, this customer send an (F) report to Angie’s List... and the customer still has not installed the cabinet end panel!!! Really?? This customer is paying installments of 1/3 down at contract, 1/3 @ time of template and 1/3 at time of installation. CounterTop Sales has not charged them for the second payment because we could not make the template, because the cabinet end panel has yet to be installed. If CounterTop Sales were trying to cheat this customer, or not take care of them, we would not have made all of these trips to their home without charging for the trips! Our goal is to satisfy every customer. However, we cannot afford to guess at measurements. Therefore the cabinets MUST be permanently installed for us to take the final measurements. We were lucky and made a good guess on the countertop. Phil

Eric S.
06/2012
5.0
countertops, marble & granite
  + 0 more
Dave was great to work with on the estimate and plan for our project - He was the one who really sold us on using them. I had no hesitation handing over a down payment over after he put together a detailed estimate and plan. He was excited about the project and was very engaged. Phil (the owner) was nice but seemed to have his mind on other things. Otherwise, the overall experience was excellent. Our new granite countertops in the kitchen look great and the price was excellent. The installers were a few hours late, but we had rescheduled the date ... so I don't really hold that against them too much. They even honored the Angie's List coupon. WELL DONE - I would use this company again in a heartbeat on a future project.
Description of Work: -Remove existing laminate countertop-Install new granite countertop-Install new sink and plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,600

Contact information

5767 Westbourne Ave, Columbus, OH 43213

http://www.countertopsales.com

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Countertops and Backsplashes,
Marble and Granite,
Kitchen and Bath Remodeling,
Plumbing,
Cabinet Refacing and Refinishing,
Appliance Sales and Installation,
Stone and Gravel,
General Remodeling,
Ceramic Tile,
Cabinet Making

FAQ

Hardy Stone is currently rated 4.3 overall out of 5.

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Hardy Stone accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Hardy Stone offers free project estimates.
No, Hardy Stone does not offer eco-friendly accreditations.
No, Hardy Stone does not offer a senior discount.
No, Hardy Stone does not offer emergency services.
No, Hardy Stone does not offer warranties.
Hardy Stone offers the following services: GRANITE, QUARTZ, COUNTERTOPS, KITCHEN CABINETS , C, VANITY COUNTERTOPS, BAR TOPS, CABINETS, TILE BACKSPLASH, , KITCHEN REMODELING.
INSTALLATION OF COUNTERTOPS PURCHASED ELSEWHERE.

Contact information

5767 Westbourne Ave, Columbus, OH 43213

http://www.countertopsales.com

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM