Hardy Stone

Excellent quality and price. Communication could have been better as I was told the installers would be at my house at 9:30 and they ended up arriving at 2:30. I had call at 11 and was told they would be here around 1, then at 2 to check again to see where they were. That being given said, once they got here they worked quickly and efficiently and I am very pleased with the work.

11-7-14: Requested quote from Countertop Sales 11-10-14: In-home appt. scheduled by Phil Holbrook for 11-11-14 11-11-14: Met with Mr. Holbrook in our home. He measured kitchen countertops and backsplash and demoed products. 11-12-14: Met with Mr. Holbrook again to sign contract - paid 50% down payment. 11-14-14: Met with Lloyd (no last name) in our home. Lloyd re-measured countertops and backsplash. Made cardboard template. 12-04-14: We emailed Mr. Holbrook; requested status of order - no reply. 12-10-14: We emailed Mr. Holbrook requested installation date and balance - no reply 12-12-14: Received email from Mr. Holbrook stating countertops to be cut this day, will inform of install date by end of day. Total due $2250 (Orig invoice amount $4,500 - $2,250 deposit) 12-12-14: Emailed Mr. Holbrook - requested written invoice of balance due and date of installation. 12-13-14: Received email from Mr. Holbrook stating updated invoice would be sent. 12-14-14: Emailed Mr. Holbrook - requested total balance due and installation date 48 hrs prior to installation. 12-16-14: Unscheduled installers showed up at our door. I immediately contacted Phil Holbrook asking why we weren't told they were coming - he cited wife's surgery and hectic schedule as reasons for complete disregard for our schedule. Despite the fact that I was just about to leave for work, I allowed them to come in and do the install. They installed countertops minus the backsplash. After installation, they handed me an invoice with an adjusted total scribbled on the paper and asked me to pay. I asked the installer how they came to the number on the paper, he had no feedback other than to say Mr. Holbrook told him what to write down. I explained that I wanted to speak with Mr. Holbrook to get it corrected. 12-16-14: Emailed Mr. Holbrook requested updated invoice without the cost of the backsplash. 12-27: Called Mr. Holbrook, he used profanity and threatening words if we did not pay the amount he requested. 01-02-15: We sought legal advise for next steps. 01-12-15: We received a letter from attorney George C Georgeff on behalf of Mr. Holbrook stating we were in breech of contract, and if we do not submit payment in full in 7 days they will file an action in replevin requesting the court to allow Mr. Holbrook to remove his product. It is my hope that we are able to return the product to Countertop Service and get our deposit back. This has been a very negative experience. Once they collected our deposit everything changed. I would not EVER consider doing business with this company or any of its affiliated EVER again. To prevent from being further defrauded or any other unscrupulous actions, we retained legal representation. Consequently we have settled the matter. Lesson learned, NEVER ignore a gut feel about a service provider.

It was a nightmare. They installed the countertop and the kitchen one was not level. They had to come back 2-3 times to fix it. They had to put shims in all underneath which is what the countertops are resting on. The back splash was crooked which they had to fix multiple times. They cut into the tile on our walls and they would not pay to have the old tile taken out or pay for the new tile but they did pay for installation of tile. The plumbing hasn't been right since. Lastly one of the workers stole $920 out of our drawer during a 15 minute period when I was at my shop. They were very very rude and would yell from one end of the house to the other and took over the house like it was their own.

The work was never started, but we had placed a down payment for the services. After no work had been done we asked for the check to be canceled, which never happened.

Even thought the estimator had mis-measured the kitchen counter area, the company honored their contract. Very pleased.

Cabinets ordered Feb. 2013 delivered April totally did not match. Salesman fired over this deal (Phil told us this personally). Had to hunt down owner (Phil) to try and come up with a solution for approx 6 months. Even asked to have refund in STORE CREDIT for retail markup on bad cabinets and 3 cabinets we had never ordered an were never in plans. Final conversation on SEPT 13, where we had to call owner to ask what he was willing to do (he had had our proposal for over a month and was supposed to "get back with us"). He told us he didn't owe us a d*** thing - and hung up. Job unfinished. Granite on half of kitchen. Very sad. They (Dave specifically-who we really like!) were a personal referral from a friend in law enforcement. We now are going to small claims court.

Staff was very professional. Job was done timely. Granite looks great!

In the beginning Phil was most helpful with choosing our countertop. He was pleasant and very professional. Our neighbor referred us to Countertop Sales because he had a friendly relationship with Phil. The employee who measured for the new countertop was also very helpful with suggestions about corner angles. The installers work seemed to go well by my husband but after they finished and left (with our final check) I noticed a "patch" along the edge where the seam in the quartz was placed. I called Phil the next day. He told me he would send someone out to look at it and fix it better. I waited 1 week and never heard a word from Phil. I called the company again and luckily an employee Josh answered the phone. He was also part of the 3 person team who installed the countertop. He was aware of the area I was concerned about and referred to a chip in the quartz. He arranged for someone to come out to fix it better in two days. When the employee arrived to fix the chip he told me they knew there was a chip in the quartz when it arrived. This employee did a much better job of patching the chip but we have a patch in our new countertop! I did call Phil after the patching to inquire about the countertop and why they would install one with a defect. His response was that the countertop was shifting and adjusting to our cabinets and they would be happy to fix any cracks or chips over the years. I was disappointed he did not offer some compensation for their mistake for receiving a chipped countertop. I could not refer this company to anyone. In fact my neighbor, who referred me to this company and knows Phil, went to bat for me and talked with Phil about our countertops. Phil told him I was on his list to contact. So far no contact.

I had already had one company come out and give me an estimate. I was on the web one day and ran across Counter Top sales, so I sent in an e-mail. Dave contacted me right away to set up an appointment. He came out that evening and did the estimate which was in line with the previous one. The thing that I liked about Dave, he was more personable and really took the time to explain things to me in detail. So, I decided to go with Countertop Sales. I went to several distributors looking for Granite and finally found one that I loved. They day before they were to install it; I get a call at 4:30 saying the distributor did not have my granite. I was so upset, I called Dave and told him how upset I was and he understood and said that the boss (PHIL) was going to discontinue using them. I called the distributor and went out the next day and found another style which was a little more expensive than the previous. It was only about 5 - 6 dollars more. I asked the manager if I could get it for the same price and she said that Dave would have to contact them. I called Dave to have him call and negotiate with them. He said he would and he would call me back. I called him back several times and he would not take my calls or my e-mails. He finally sent me an e-mail and told me that Phil would call me. Again, I didn't get a call, therefore, I called him. PHIL WENT OFF ON ME LIKE A MANIAC AS IF IT WAS MY FAULT. HE SAID HE HAD HEARD TWO OR THREE DIFFERENT STORIES, BUT HE WAS CLEARLY PUTTING THE BLAME ON ME. PHIL HAS NO CUSTOMER SERVICE SKILLS WHATSOEVER. HE WAS RUDE AND YELLED AND SCREAMED AT ME UNTIL I WAS IN TEARS. HERE I AM PAYING HIM FOR A PRODUCT AND SERVICE AND HE HAS ME CRYING, NEVER AGAIN. I SEE SOME OF THE SAME PROBLEMS HERE ON ANGIE'S LIST. BECAUSE OF THIS INCIDENT; I GOT A MEMBERS TO ANGIE'S LIST. I WILL ALWAYS CHECK ANGIE'S LIST IN THE FUTURE. , THE INSTALLERS WERE PROFESSIONAL DID A GREAT JOB WITH THE INSTALLATION.

Very professional, fast, fair price.

We have not had our countertops installed yet - just the measurement thus far and the countertops are currently in fabrication to be installed on the 24th of May. I will update once installed.

The project was satisfactory. I have ran into a couple of little issues: one was for back ordered materials and a cabinet that wasn't secured properly. They were quick to respond and came back out and took care of the issue quickly and this was satisfactory.

Countertop Sales was an excellent company for this work.

Phil provided an estimate based on a selection made in his shop, then he sent us out to the warehouse to choose our 2 slabs of granite. Amazing what choices there are. We were able to decide on two and the company sent CTS the information. From there the templating and install. Hauled away the old countertops and sink. Cleaned up after themselves so left very little for me to do but enjoy the new look.

They're friendly, but this is deceptive. The got the work order wrong, then blamed us for it. The left the job incomplete.

Dave coordinated the job. Everyone was so nice. I was very pregnant and they were so excellent from the beginning to the measurements to the final install I was completely relaxed. The guys that installed were very laid back but professional, even kept checking on my well being and did an impeccable job. The ONE seam in my countertop was so small even my very picky father couldn't tell it was there. Simply flawless.

Actually found them by driving past their offices. I then looked them up on Angie's List and found the usual good reviews with a few oops thrown in (no one is perfect). I then met with Phil, the owner at his shop to get some budget numbers and review my choices of granite, quartz and "corian" equivalent. Phil then set up an appointment and met me at my home; took measurements and showed me good sized samples and thus what it would look like in my kitchen. He even verified the plumbing requirements for my sink to ensure a complete installation. He offered an 18 gauge stainless steel 70/30 under counter sink and would use my existing (new) faucet and disposal included in my price. Phil was okay with 3 payments (order, template and completion) by check (no credit cards) okay for this price I can do that. I then went shopping. I looked on internet to verify his price and checked the dos and don'ts of granite including is he using 3mm granite not 2mm as some cheap houses do. Yes he uses 3 mm and gave me the edging I wanted at no added price including rounded corners too. I checked out the List and other websites; went to 2 more suppliers but they couldn't/wouldn't match his price and were only open 8 to 5 during the week, which made it hard to do business with. I then went to Lowe's who had a similar product but were literally twice the price. Only complaint was the guy that Phil sent to do the template had a bad odor of cigarettes that stayed in my house for hours. Other than that everything else met my expectations. The two man installation team showed up an hour early, which is great, they get done faster. The weather was horrible but they worked thru it and didn't complain at all. They were done in less than 4 hours -- helped me move the countertop appliances, removal of existing counters and backsplash, removal of sink, glue on cabinets from old counters, verified plumbing again. They installed the granite carefully but had to shim one end as my floors are not level...okay they did the right thing...and you can't see it unless you are on the floor. They sealed the granite and did a great job of cleaning up after themselves (short of washing the floor for me). They went over the care and dos and don'ts of granite (it can break/crack don't drop anything heavy, don't cut directly, hot pots are okay, reseal once a year or when water soaks in and doesn't bead up on top. Phil I was really impressed with your install team. It is nice to feel like you got your money's worth.

I had originally decided against granite as a replacement for my countertops but discovered that alternative materials were more expensive than granite. I did contact several companies but found that Countertop Sales was the most responsive to my request for an estimate - other companies had me go to them to get an estimate. We selected the granite and scheduled the installation. The installation was delayed twice - their saw broke and took several days to get repaired then Mother Nature decided to send a duracho and knock out our power for several days. The countertops were finally installed and they are fabulous!!! They really improved the looks of my kitchen. Even though we had difficulty with the scheduling, the work performed was impeccable. Also included in the cost was a small granite vanity top which looks fantastic in the 5-shades-of-pink bathroom. I would highly recommend Countertop Sales and will use them in the future.

Our old countertops were cracked, even though this was a newer home, because they were defective (Wilsonart SSV). We had tried calling other places about estimates, but we had a very hard time getting people to return our calls. Countertop Sales returned our call though, came out to the house, and showed us samples. My husband wanted a hard surface, no maintenance counter and he sold us on Quartz. It was way cheaper than the quartz prices I'd seen elsewhere. We signed the work order right there and he drew out a template. A month later the countertops were installed. They fit perfectly and the seems were hardly noticeable. The crew even installed a back piece behind the stove to support our slide in stove. They had an extra square of quartz and gave it to us, and now we use it as a butcher block. We also replaced the builders grade, scratched up porcelain sink with a black and very durable quartz sink. They told us the best kind of faucet to buy with it at the Home Depot. They installed it all the same day as the counters. It's the best sink and still looks great a year and a half later. The countertops look as good as the day they were installed. They are easy to clean and durable, just as we were told. All in all, it was a great experience.

Overall, we are fairly satisfied and saved a $2-3,000 vs. Granite Transformations which was the other quote we got.

This was one of my first experiences using someone off Angie's List and I was very disappointed. The company was not professional or reliable in their dealings with me. Many phone calls went unreturned and appointments were not kept. They installed our countertop with a 9 inch scratch in a very prominent place, and a chip in another visible place. Final payment was made while the sealer was still wet - big mistake! I called them as soon as I noticed the problems, later the same day as install, and scheduled an appointment for them to come out and look at it. They tried not to make appointments, only wanting to give 4 hour time windows, which is fine for an install, but it beyond rude when dealing with a legitimate customer issue. I can't take off work for half a day multiple times in a week. They came out and were unable to fix the scratch, but they said it was clearly a problem. Through this, I was very understanding, even when they said they would have to come out again to apply darkener to "fix" the scratch. The next "appointment", they did not keep and refused to return my calls in a timely manner. When they finally came out the following week, the darkener did not have any effect. They guy said he could buff out the scratch, but it would leave ridges and a dull spot. He suggested I contact a marble refinishing company (out of my own pocket). I would never do business with the company or recommend it to anyone. If you choose to do business with them, make sure you go over your stone with a fine tooth comb at every step and do not make payment until the sealer dries. They would have been able to see the damage easily during the install, but chose to ignore them rather than discuss them with me. I understand that granite is a natural product with some inconsistency, but customer education and communication can go a long way. I might have chosen to accept the stone as is, but to present it as a finished product and hope I don't notice is not professional. I would like to add that the company's response is shockingly inaccurate and, in places, complete lies. Frankly, I am in disbelief that this happened to us. Phil, I have pictures with a ruler showing the 9" scratch and documentation that I called both you and the sales person the day of the install expressing my dissatisfaction. If you want to choose to to business this way, I hope it catches up to you.

This was a smooth process with no hasstle. They were very informative about the types of material available and assisted in my selection.

This company gave us the lowest estimate compared to two other companies. The salesman was extremely helpful and responsive and helped us choose the right piece of granite. We tried to use a coupon from Angie's List after we already made the first of four payments. The salesman deferred our request to the owner. The owner was extremely rude but ultimately allowed us to use the coupon. The installers were very courteous and did an excellent job despite having to work around a major error caused by the guy that templated our countertop. Overall, I enjoyed working with the employees, but not the owner. You can't beat their price. If I had to do it over again, I would have searched for a more professional company that had comparable prices.

We chose Countertop Sales because of their high reviews on Angie’s List. Our experience with them has been very frustrating. It took two months to get our counters which we were told should have taken 3-4 weeks after signing the contract and doing the template. The problem from the beginning has been miscommunication. It took several phone calls to figure out that the reason they were not ordering our counters was that the endpiece was a necessity for precise measurements. We thought the endpiece wasn’t needed until installation. That was not made clear to us until after we had lots of confusing and quarrelsome interactions with the company. Dave was very nice, but he rarely returned phone calls, and when he did it took a few days. During two conversations with Phil he was very unprofessional and aggressive in his responses to me. A few times my calls were not returned, and I had to call a couple of times before we got the information we needed. Although the installers were an hour and a half late, they were very apologetic for the delay. John and Jeremy were very professional as they installed the counters, and they also gave my husband some advice on how to install the sink and finish the plumbing. The two main issues we had with this company were the miscommunication and the lack of professionalism that was displayed by the owner when dealing with the miscommunication. I gave the company a C because the installers were so great and the counters are very nice.

Dave was great to work with on the estimate and plan for our project - He was the one who really sold us on using them. I had no hesitation handing over a down payment over after he put together a detailed estimate and plan. He was excited about the project and was very engaged. Phil (the owner) was nice but seemed to have his mind on other things. Otherwise, the overall experience was excellent. Our new granite countertops in the kitchen look great and the price was excellent. The installers were a few hours late, but we had rescheduled the date ... so I don't really hold that against them too much. They even honored the Angie's List coupon. WELL DONE - I would use this company again in a heartbeat on a future project.