HANSEL'S GUTTER COMPANY

GOT A QUOTE AND SIGNED A CONTRACT. I DECIDED A WEEK LATER THAT FINANCIALLY IT WASN'T A GOOD TIME, AND THEY FREED ME FROM THE CONTRACT. IT IS IMPORTANT FOR ME TO KNOW THAT A COMPANY CAN BE UNDERSTANDING AND FLEXIBLE.

THEY PUT THEM ALL IN WRONG, AND THEY CAME OUT RIGHT AWAY AND FIXED IT. THERE WERE SOME ADDITIONAL PROBLEMS AND WE HAVE HAD PROBLEMS GETTING THEM TO RESPOND TO THEM, ON TWO OCCASIONS THEY MADE APPOINTMENTS AND DIDN'T SHOW UP.

THEY DID GREAT WORK, AND WORKED VERY EFFICIENTLY. THEY'VE RESPONDED TO ANY ISSUES I'VE BROUGHT TO THEIR ATTENTION, AND WHILE THEY DON'T ALWAYS CALL BACK AS SOON AS I WOULD LIKE, I'M PLEASED WITH THE OVERALL EXPERIENCE.

STARTED WITH PROMPT AND COURTEOUS RETURNED CALLS, SALES REPRESENTATIVE, AND EMPLOYEES. EMPLOYEES MADE EFFORT TO SATISFY OUR COMPLAINTS EXCEPT SCRATCHES (GAVE US CAN OF PAINT). UNABLE TO COMPLETE THE JOB, SINCE THEY WERE MISSING A FEW PARTS. THEY PROMISED TO RETURN FIRST THING THE NEXT MORNING. SINCE I HAD THEIR WRITTEN WARRANTY AND PROMISE TO RETURN, I PAID THEM, WHICH WAS A MISTAKE. A FEW HOURS LATER, IT RAINED. THE GUTTERS LEAKED EVERYWHERE, AT THE MITERS, SPLASH GUARDS, END SEAMS AND BETWEEN THE GUTTER CLEAN SYSTEM. WATER WAS POURING DOWN BY MY CHIMNEY AND ONTO THE STUCCO. I LEFT THIS INFO ON THEIR ANSWERING MACHINE. THE NEXT MORNING (WED. 5-26-04), I RECEIVED A CALL THAT THE PARTS WERE NOT AVAILABLE SO REPAIRS WOULD BE MADE THE FIRST THING ON THURSDAY. ON THURSDAY, NO ONE WAS AVAILABLE WHO KNEW ANYTHING ABOUT MY PROBLEM. THAT AFTERNOON, I COMPLAINED TO THE BBB, AND THEY FAXED HANSEL, ASKING THEM TO CONTACT ME. TO DATE, THEY'VE MADE NO CONTACT, AND THE LEAKS ARE GETTING

THE PERSON WHO ORIGINALLY QUOTED THE JOB LEFT THE COMPANY. WHEN THE PEOPLE WHO WERE TO DO THE WORK AND THEIR FOREMAN, SHOWED UP, THE WORKMAN WERE UNPREPARED, UNPROFESSIONAL, AND DID POOR WORK. THEY HAD TO DO SOME BORING TO PUT IN A DOWNSPOUT DRAIN. THEY HAD TO GO UNDER MY EXTERIOR STAIRS. THEY DAMAGED THEM, AND DIDN'T SEEM TO BE PLANNING TO TELL ME ABOUT IT. THEY DAMAGED PLANTS, THREW CIGARETTE BUTTS INTO MY YARD AND MULCH. THEY TOOK A WEEK TO GET BACK WITH ME ABOUT RESOLVING THE ISSUE, AND I WAS COMPLETELY DISSATISFIED WITH THE PROPOSED RESOLUTION. I WAS UNWILLING TO ALLOW THEM TO FINISH. WHILE THEY DO HAVE SOME PROFESSIONAL INDIVIDUALS WITHIN THE COMPANY, THE POOR WORK DONE BY OTHER WORKERS NEGATES ANY POSITIVES

THE CREW WAS HELPFUL, HOWEVER, THEY WERE LATE IN ARRIVING ONSITE. THEY ARE ONE OF THE FEW GUTTER COMPANIES WHERE SOMEONE ACTUALLY ANSWERS THE PHONE AND WILL COURTEOUSLY ANSWER YOUR QUESTIONS. DON'T BUY THE 'EXTRAS' FROM THEM, LIKE ELBOWS, ENDCAPS, DOWNSPOUTING AND HANGERS. THEY CHARGE A FLAT RATE OF $1.35 EA. OR $1.35 PER LINEAR FOOT, WHICH IS OUTRAGEOUS FOR THESE ITEMS. THEY ARE MUCH CHEAPER AT MODERN BUILDER'S SUPPLY AND ARE WHERE HANSEL'S BUYS THEM AT (I ASKED THE CREW).

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THEY DIDN'T SEEM VERY KNOWLEDGEABLE AND THEY AREN'T VERY RESPONSIVE. THEY STILL HAVE NOT RESPONDED TO MY LAST REQUEST.