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HANDS CUSTOM CLEANING

4.0(
27
)

House Cleaning

About us

20 EMPLOYEES, OCCASIONALLY USES SUBCONTRACTORS. RESIDENTIAL CHARGES BY FLAT HOURLY RATE, COMMERCIAL CHARGES DETERMINED BY THE JOB. NO TRAVEL CHARGE. EXTRA CHARGE FOR EMERGENCY OR AFTER HOURS SVCS.

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

COMMERCIAL (CHARLES) & RESIDENTIAL (MICHELLE) CLEANING, FLOORS, & WINDOWS. WILL DO STRIPING AND WAXING ON ALL TYPES OF FLOORS. ALL GENERAL CLEANING AND MAINTENANCE.

Amenities

Free Estimates
Yes
Senior Discount

ask for details

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.027 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
0%
3
0%
2
0%
1
44%
Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.4
responsiveness
4.3
punctuality
4.5
Write a review
Showing 1-25 of 27 reviews
PAMELA C.
02/2004
1.0
house cleaning
  + -1 more
THEY WERE TO CLEAN FOR THREE HOURS, BUT THEY WERE ONLY CLEANING 1 TO 1 1/2 HOURS. THEY DID NOT COME AT SPECIFIED TIMES.
Description of Work: AT THE START, THE COMPANY CLEANED WELL. AS TIME WENT ON, THE HOUSE WAS NOT CLEANED WELL. MY HUSBAND SAID THE DOGS WERE AFRAID OF MICHELLE. THEY HAVE NEVER BEEN AFRAID OF ANYONE. I CALLED AND ASKED WHY THE BATHROOM WAS NOT CLEANED (SCUM IN SINK AND TUB, BATH POWDER ON COUNTERS). SHE SAID IT WAS CLEANED. SHE WAS SUPPOSED TO WAX AND DUST, AND ONLY USED A FEATHER DUSTER. SHE CLAIMED ALL FURNITURE WAS POLISHED WHEN MY HUSBAND WAS HERE, AND HE SAW WHAT THEY WERE DOING. I GAVE MY HOME A MUCH NEEDED CLEANING AND TOLD THEM I COULD NOT USE THEM AT THIS TIME. I ALSO ASKED THEM TO RETURN MY KEY, WHICH THEY NEVER DID.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$60
SHANNON H.
08/2003
1.0
house cleaning
  + -1 more
THEY SET AN APPOINTMENT, BUT DIDN'T SHOW AND DIDN'T CALL.
Description of Work: ARRANGED FOR AN ESTIMATE.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
JENNI B.
04/2002
5.0
house cleaning
  + -1 more
SPECIALIZES IN ONE-TIME CLEANINGS.
Description of Work: CLEANED HOUSE TO PREPARE FOR SALE
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARY ANN M.
01/2002
5.0
house cleaning
  + -1 more
ON TIME, DID A GOOD JOB
Description of Work: HOUSECLEANING
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DONNA S.
07/2001
1.0
house cleaning
  + -1 more
DIDNT RETURN CALLS FOR HOUSECLEANING.
Description of Work: HOUSECLEANING
Rating CategoryRating out of 5
responsiveness
1.0
LINDA L.
06/2001
1.0
house cleaning
  + -1 more
THEY HAD BEEN CLEANING FOR A WHILE AND QUALITY HAD BEEN GETTING WORSE. SHE WOULD NEVER RETURN MEMBERS CALLS. ONE DAY MEMBER MADE AN APPOINTMENT AND SERVICE PROVDER NEVER SHOWED UP AND NEVER CALLED.
Description of Work: HOUSE CLEANING
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
1.0
Joyce C.
05/2001
1.0
house cleaning
  + -1 more
THEY WERE 2 HOURS LATE THE FIRST TIME. I HAD TO CALL TO FIND OUT WHY. THEY CANCELLED THE 2ND APPOINTMENT AND WOULDNT RETURN MY CALL TO RESCHEDULE. THEY SAID THEY WOULDNT BE ABLE TO CLEAN AGAIN UNTIL AFTER SUMMER.
Description of Work: CLEANED FIRST FLOOR AND BASEMENT TV ROOM
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$66
SANDRA H N.
08/2000
5.0
house cleaning
  + -1 more
MICHELLE BUNN FORM HANDS CUSTOM CLEANING, CLEANS FOR ME EVERY 2 WEEKS. EACH VISIT IS $50. SHE AND OTHER STAFF DO AN EXCELLENT JOB. THEY ARE VERY RESPONSIVE TO THINGS I ASK THEM TO DO, THE COST IS VERY REASONABLE COMPARED TO ANY PREVIOUS CLEANING SERVICE.
Description of Work: GENERAL HOUSECLEANING
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SANDRA H N.
11/1999
5.0
house cleaning
  + -1 more
THESE PEOPLE ARE VERY NICE TO WORK WITH. THEY DO EXCELLENT, RELIABLE WORK AT VERY REASONABLE PRICES. THEY ACCIDENTLY BROKE A FRAGILE PIECE I LEFT OUT AND THEY PAID THE REPLACEMENT COST FOR IT VOLUNTARILY. I WAS VERY IMPRESSED BY THIS. CD
Description of Work: THEY DO BI-WEEKLY GENERAL HOUSECLEANING FOR US.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LISA S.
09/1999
5.0
house cleaning
  + -1 more
VERY PROFESSIONAL; FRIENDLY;ACCOMODATING;PROMPT;TRUSTWORTHY. MOST IMPORTANT;CAREFUL;DETAIL ORIENTED;MY HOUSE OS SPOTLESS AFTER THEY HAVE BEEN HERE.
Description of Work: WEEKLY HOUSE CLEANING.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DANIEL O.
08/1999
1.0
house cleaning
  + -1 more
USED FOR HOUSECLEANING. MIXED UP APPOINTMENT TIMES. NEVER SHOWED UP.
Rating CategoryRating out of 5
SHAULA G.
08/1999
1.0
house cleaning
  + -1 more
THEY HAD SCHEDULING PROBLEMS, DID NOT SHOW UP ON TIME AND DID CALL TO SAY WHY THEY DID NOT SHOW UP.
Rating CategoryRating out of 5
06/1999
5.0
house cleaning
  + -1 more
WE HAVE BEEN USING THEM FOR A LONG TIME AND THEY ARE VERY TRUSTWORTHY. THEY DO A WONDERFUL JOB.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CYNTHIA MERCER M.
06/1999
5.0
house cleaning
  + -1 more
THE WORK THEY DID WAS GREAT, BUT THERE IS A COMMUNICATION PROBLEM WITH THEM. I SET UP A MONTHLY CLEANING BUT SPENT A LOT OF TIME HAVING TO CALL TO SEE WHEN THEY WERE GOING TO COME. WORK WAS THOROUGH, ACCOMPLISHED QUICKLY, VERY COURTEOUS, NOT WORTH TROUBLE
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARLENE WARREN O.
04/1999
1.0
house cleaning
  + -1 more
NEGATIVE COMMENT - NEVER RETURNS PHONE CALLS. STOPPED SHOWING UP. NOT PUNCTUAL. WON'T RETURN MEMBERS CALLS AND STILL HAS HER HOUSE KEY! - LS
Rating CategoryRating out of 5
BARBARA H.
01/1999
1.0
house cleaning
  + -1 more
NEGATIVE COMMENT - MEMBER HAD THEM CLEAN SEVERAL TIMES BEFORE CHRISTMAS. NEVER SHOWED UP THE WEEK BEFORE. MEMBER HAS CALLED SEVERAL TIMES. PHONE CALLS NEVER RETURNED.
Rating CategoryRating out of 5
DONNA T.
01/1999
1.0
house cleaning
  + -1 more
NEGATIVE COMMENT - HAD AN APPOINTMENT TO CLEAN. SERVICE PROVIDER WAS LATE. MEMBER CALLED TO HEAR A MESSAGE THAT SAID THEY HAD TO GO OUT OF TOWN. SP NEVER CALLED TO GIVE AN EXPLANATION TO THE MEMBER.
Rating CategoryRating out of 5
JILLIAN O.
12/1998
5.0
house cleaning
  + -1 more
FRIENDLY & THOROUGH
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VICTORIA H.
11/1998
1.0
house cleaning
  + -1 more
NEGITIVE COMMENT - HAD THEM CLEAN AN EMPTY HOUSE BEFORE SHE MOVED IN. SHE SAW VERY LITTLE DIFFERENCE.
Rating CategoryRating out of 5
ROBERT B.
11/1998
5.0
house cleaning
  + -1 more
SHE IS ABLE TO RESCHEDULE TIMES WHEN SHE HAD WALLPAPERING PEOPLE. EASY TO WORK W/. TWO GIRLS CAME & I'M NEW IN TOWN & THEY EVEN INVITED HER OUT & SHE IS GOING.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JILLIAN O.
08/1998
5.0
house cleaning
  + -1 more
THEY OFFER SUGGESTIONS THEY ARE WELL TRAINED IN AREA OF EXPERTISE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DEBBIE MIKE R.
07/1998
1.0
house cleaning
  + -1 more
THEY DID NOT CALL ME BACK. I DON'T THINK SHE SHOULD BE GIVEN OUT IF SHE IS NOT GOING TO RESPOND.
Rating CategoryRating out of 5
04/1998
5.0
house cleaning
  + -1 more
DID A GREAT JOB CLEANING THE HOUSE, ALSO GOT THE JOB DONE IN LESS TIME THAN EXPECTED THE PRICES WERE ALSO VERY GOOD.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SHIRLEY R.
10/1997
5.0
house cleaning
  + -1 more
MEMBER FOUND OUT THAT SERVICES ARE NOW GIVEN BY ONE PERSON WHICH MEANS THAT IT WILL BE MORE COSTLY SINCE THEY CHARGE AN HOURLY RATE AND, WILL TAKE LONGER
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ZANA & LESS V.
08/1997
5.0
house cleaning
  + -1 more
FOR BUSINESS/OFFICE--CALLED SAME DAY, IN NEXT, DID FOLLOW-UP CALL. THINK THIS IS A NEW COMPANY & THEY ARE TRYING TO BUILD BUSINESS. DID OK & REALLY OPEN TO LISTENING
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

4900 READ RD STE 302, Columbus, OH 43220

Licensing

Bonded
Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning

FAQ

HANDS CUSTOM CLEANING is currently rated 4 overall out of 5.
HANDS CUSTOM CLEANING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, HANDS CUSTOM CLEANING offers free project estimates.
No, HANDS CUSTOM CLEANING does not offer eco-friendly accreditations.
No, HANDS CUSTOM CLEANING does not offer a senior discount.
Yes, HANDS CUSTOM CLEANING offers emergency services.
No, HANDS CUSTOM CLEANING does not offer warranties.
HANDS CUSTOM CLEANING offers the following services: COMMERCIAL (CHARLES) & RESIDENTIAL (MICHELLE) CLEANING, FLOORS, & WINDOWS. WILL DO STRIPING AND WAXING ON ALL TYPES OF FLOORS. ALL GENERAL CLEANING AND MAINTENANCE.

Contact information

4900 READ RD STE 302, Columbus, OH 43220