GRAVES FENCE CO

We were all set to go w them and right before they were to start we doubled checked their measurements, compared it w other estimates we realized they were way off so we contacted them immediately. We shared the measurements we had received from others and they went with their information and realized their mistake but it should be $500. more! Their mistake was off by almost 23% in terms of area. Needless to say we were not prepared for that amount and hoped they would be flexible and take off an appropriate discount. They offered us 1% discount off the total price. This did not seem fair at all because if this had been the original estimate we would not have went with them anyway and all this time wasted so we decided to go with The Fence Guy.

The individual they sent out to do the job was fired. I stressed the deadline and they did not meet the deadline. They put a new contractor on the job but they did not tell him what to do. He was given materials that were cheap and unable to finish which added two days to the job. The owner did not come out and manage the new contractor. I had to manage the contractor. Cooper caps were not installed on the polls. A 15foot section of fence was not completed. The gate was not up to city code. The gate doesn't swing properly and the wrong latch was used. Because of all of the inconvenience I'm not paying the full price. The incompleteness of the job, lack of supervision, incorrect materials used, and price gouging means I will not pay full price. I had to call them twice when the guy did not show up. They did not give a confirmation on when they were to start the job, I had to call and get that information. The owner should have been out and explaining the job requirements.

When I called to book the job, I was told they could start within a few days. I asked if they would be able to get the permit that fast. He said, ''oh, do we need a permit?'' Isn't it their job to know that? Well I looked it up on my city's website, and yes they need a permit. He said he would look into it and let me know. A week went by and I heard nothing. So I called them and they said they were scheduled to start the job in two days. ''Okay, did you get the permit''? He said he'd have to check into it and call me back. Again, two days went by and nothing. So I called him one last time and said I wanted to cancel the job due to lack of responsiveness on their part. He didn't try to defend himself or keep my business at all. He just said, ''okay''. Totally unprofessional.

THEY CAME HIGHLY RECOMMENDED BY ANGIE'S LIST AND I HAVE BEEN PLANNING THIS FOR OVER A YEAR. I ASKED THEM TO COME DURING JUNE AND JULY AND THEY WOULD NEVER COME OUT. I ASKED THEM NOT TO COME IF I WAS NOT HERE. I WENT BACK TO WORK FROM VACATION, AND THAT IS WHEN THEY CAME AND STARTED PUTTING POSTS IN. MOST OF THE POSTS WERE LESS THAN 2 FEET IN THE GROUND AND WERE WOBBLING. CHUCK FRANCES CAME OUT, WHO BROKE A GAS LINE AND HARASSING ME, SAYING I NEEDED TO PAY FOR IT. HE NEVER CALLED THE GAS COMPANY TO ARRANGE TO HAVE IT MARKED. I WAS INCONVENIENCED FOR A WEEK UNTIL I COULD GET THAT REPAIRED. THE POSTS ARE NOT ALONG THE LINES THAT THE SURVEYOR PUT UP, BUT ALONG THE LINES THAT THE GAS COMPANY HAD PUT UP. THE POSTS ARE SPREAD OUT, SO ITS NOT A PRIVACY FENCE. THEY CUT MY TREES BACK UNNECESSARILY FAR. I WOULD LIKE THEM TO COME AND GET ALL OF THIS STUFF AND LET ME START ALL OVER WITH SOMEONE ELSE. I HAVE DEVELOPED A REAL ILLNESS OVER THIS. THEY ARE ACTING VERY UNPROFESSIONAL. I AM DISAPPOINTED.

WORKERS WERE ON TIME, VERY FRIENDLY AND DID A BEAUTIFUL JOB. HIGHLY RECOMMENDED. COMPANY WENT OUT OF THEIR WAY TO LICENSE IN GROVE CITY TO PERFORM THE WORK.

THIS WAS THE SECOND TIME I'VE USED THEM. THE FIRST TIME I WAS VERY PLEASED. THE SECOND TIME HOWEVER WAS A DIFFERENT STORY. IT WAS A NIGHTMARE. WE ENDED UP COMING TO A COMPROMISE. THE FENCE STILL DOES NOT MATCH.