Gerlach Steam Cleaning Inc

Right on time, very professional, fast, and my really old carpets look ever so much better.

Carpets are older but looked much better after cleaning. Workers arrived on time. They did not rush through the cleaning--took their time and thoroughly treated spotted areas.

After moving into a new home, we realized that a light-colored sectional had suffered staining and gotten dirty during the move. Rather than waiting for the rigamarole of going through the moving company to get it rectified, I called Gerlach directly. They came out the very next day right at the time they said they would, and thoroughly cleaned the entire sectional, including all sides of the cushions, the all sides of the sofa, and even the skirt. They got the stains out and we felt a whole lot better about not sitting on a dirty sofa. They did say it would take about 4 hours to dry though it took a bit longer (more like 10) but it was winter, the sofa was in the basement, and we weren't in a big hurry.

Everything looked great. I could see a difference between their service and service that I had before from another company.

The cost was for the whole house. The workers are fine. They do a good job. They are effective. They did have to move some furniture.

They are stellar. Have used for years. They have cleaned carpets, area rugs, furniture, etc. Sean is a gem and always goes beyond.

Ok. Put dirty water down tub without discussion

They are quite meticulous and they clean up afterwards to make sure you don't fall going from a carpet to a linoleum floor. They are pleasant to have in the house.

They just do an awesome job and they are affordable. Established half century old business wait family run business for over half a century, they did what I expected them to do.

They are expensive. I was using them twice a year, then I had a light beige carpet and they were telling me they could not get it clean and a whole bunch of monkey stuff. I would never have them back. The last time they were here it was almost like dirty water going back in the carpet. I think all service companies could do a follow up phone call to see if we are satisfied. Prior to this the quality was good, that one experience just sours me. They did what they had to do in a half ass way. Then they told me my carpet was not good carpet. I ended up calling my carpet people and had them come look at it and they sent someone and it cleaned right up, it was a big joke. They are like Time Warner and give you a time window.

Arrived on time; thoroughly cleaned requested areas in timely manner; very polite and respectful. I have been using Gerlach for years and have never been disappointed in their performance. They do a wonderful job cleaning carpet and also upholstery. A very big plus for this company is that they do not leave the carpet saturated with water--drying time is minimal. I highly reccommend Gerlach Steam Cleaning.

The technicians are always personable and professional. The area rugs looked great when we got them back. When they have cleaned all the carpet in our house we have always been pleased with the result.

I've used Gerlach several times, and they always do a good job. The carpets look great! Last year they steam cleaned my cloth covered kitchen chairs, and they looked like new after they were done. The workers that come are always prompt and polite. I would definitely recommend this company.

I love this company. They are so professional. I have used them for over 20 years and their service has always been great, but after a few years it normally goes down hill. Not this group, they are better than ever. We had a spot on our downstairs carpet that was from someone cleaning the carpet themselves and not getting all the soap out so there was some oxidation. On the first cleaning, Sean was able to make it better. I called Scott Gerlach to say it was better, but still needed a little more work. He sent Sean out immediately and cleaned that area again with no questions and no hassle. Outstanding customer service!! Keep up the good work Gerlach.

It was fine....it was carpet cleaning, ya know?

I have been using them for 10-12 years. They are very good.

They were excellent. Easy to work with and prompt. Rugs look great!

Sean and Jon arrived on time, came in and we talked about problems and areas that were the worst. They began and did a wonderful job. Very friendly and professional.

I called Gerlachs to get a quote over the phone using a special offer received in the mail. They gave me the quote for all 12 carpet areas in the house and scheduled the appointment for the following week. The 2 workers arrived at the scheduled time, measured all areas and began cleaning. They finished the work in about 2 1/2 hours and left with the carpets looking great. The workers were very friendly and courteous and did an excellent job of cleaning everything including 2 sets of stairs.

They were fine, prompt and did a decent job.

I called and spoke to and quot;Scottand quot; who assured me they would give me a discount for the business I brought to them but, that did not happen. The men who performed the service were wonderful ~ unfortunately they had no communication from and quot;Scottand quot; as promised and I paid more than anticipated. I had a LR, DR, Hall, and 2 BR Carpeting cleaned (around the furniture) and purchased additionally the sealant to prevent and make stain cleanup easier (I paid for but see no benefit vs the added cost).I also had ceramic tile cleaning and sealant in the kitchen and hallway to prevent staining (this was not worth the cost). I was told it was sealed however, initially this was clean, but it appears stripped without sealant and the grout is deteriorating. I wish I had never had the tile service performed as it is much higher maintenance now and I am looking into how to remedy the situation..Although Gerlach communicated via mail they appreciated the referrals I gave them. When I followed through with my service they did not honor their word, I could have easily given them 40 more referrals.

They charged me a dollar a foot. I like everything about them; their punctuality and cleanliness. I would rate them highly. I will use them if needed.

I have used them in the past. They cleaned carpets in seven or eight rooms. I was satisfied with everything as it came out good. They do a really good job. My carpets are really clean. I would be using them again if I needed carpet cleaning.

This company was extremely responsive. They worked with my schedule, arrived on time, and were obviously well trained professionals. I only needed a small job this time and there was a minimum price. I was pleased with Gerlach and will use them again when I need more work done.

They are very good. They are prompt, professional, and efficient. I am very happy with the service. I would recommend this company to anyone.