Floyds Landscaping

I did not go well. He often missed weeks, would skip mowing part of the yard and tried mowing too fast skipping patches in the yard. Toward the end of the summer he his truck broke down, he just quit mowing altogether, failing to honor the year of service that I had prepaid for.

My experience with Floyd's Landscaping has been absolutely terrible. I will post pictures so that everyone can see how awful my lawn looks. I purchased a deal through Angie's List for $999. This was supposed to be a 12-month landscaping package that included 26 weeks of mowing, spring cleanup, fall cleanup, flower planting, edging, mulch installation, and weeding. My lawn should not be the worst looking in the neighborhood when I have paid so much. First, I will address the issue of the lawn mowing. The lawn was sometimes mowed on a weekly basis, but that was actually unusual. Most of the time the mowing was about 10 days apart. However, my lawn has not been mowed in over 5 weeks. I am totally embarrassed and expect the neighbors to begin complaining very soon. Second, no flowers were ever planted. Perhaps this is my fault since I didn't make the request. However, I was actually afraid to ask for this service because I was already so upset with the service I had received. I asked four times for an estimate about removing some bushes. I'm still waiting on that estimate. This made me realize that if I purchased flowers then I would end up planting them myself. Third, the a weed eater was only used about half of the time. Fourth, I never saw any weeding performed. We ended up hiring another company for this service. Fifth, the initial spring cleanup was pretty darn good. I was actually very pleased with this service until my husband pointed out that an entire area of the back yard was missed. Sixth, the estimate I received for mulch was just as expensive or more expensive than estimates I received from mulch companies. Since my package was supposed to include free installation of mulch, I was shocked that the prices were comparable to other companies that were charging for labor. Seventh, I quickly became tired of all of the excuses. Equipment was ALWAYS broken or a truck was ALWAYS not functioning. I don't care whether Dustin has to rent equipment and a truck, the point is that I paid for a service and expect it to be performed. If the service is not performed, then I expect a refund. My lawn has looked rather bad this entire summer, but it is a huge embarrassment right now because mowing has not been done in over five weeks. My grass is at least 8 inches tall. I have received nowhere close to the 26 weeks of mowing that I paid for and was supposed to receive. I have actually dreaded posting this review because I have seen how Dustin responds to other negative reviews. As you can read, he sometimes gets rather nasty with his customers, and I certainly don't need to be attacked for my honest review.

This has been trouble since the start. Many excuses as to why things could not be done in timely manner. I have had to badger at times to get jobs done that were part of the deal. He would show up promptly when I had jobs outside the deal that were done on a cash basis. Now for the past month he has not shown up to mow at all saying his truck is broken. No effort on his part has been made to find another way of getting this done. I am still owed mowing and leaf service but have little confidence this will be done. This was supposed to be for all of 2017

A very frustrating experience and I became tired of the constant excuses, sporadic communication, and his tendency to blame his customers.

Floyd did about 16 mowings (he will say more). Many times I had to go over his mowing and trimming and touch up the spots he missed. ( He blamed that on my yard being uneven). Twice he forgot to bring the correct mower so he borrowed my mower. He wanted $90 for mulch. I spent $20 on 10 bags of mulch and did it myself. To trim the lower branches on 2 small trees in front yard would cost another $220. I did that myself in about 30 minutes. He hasn't been here since early September because his truck broke down and he is trying to get it fixed. Last contact with Floyd was earlier this week. Truck is still broken. He doesn't plan on doing anymore work on my lawn this year.... no more cutting, no leaf clean up, etc. Overall, I'm very unhappy with Mr. Floyd and I'm out $999. Also he never did do any pruning or edging. Poor way to run a business.

Clean up and edging of flower beds with soil was done quickly and timely. However, the mulching was delayed about 6 weeks. After some communication, found he was very busy and still planning to get mulch of flower beds done. When he finally got the mulch put in, it looked great and he did the front and back yard flower beds. Only expected the flower beds in the back to get mulch. Very nice surprise and no extra cost.

He completed the initial clean up. He has also come out every week to mow. He put mulch down around memorial day and I paid him separate for that. He did a good job on that and I thought the price was reasonable. He mowed the lawn on Wednesday and was supposed to plant the flowers. The deal says that he would plant flowers 2 times a year. I put the plants in the spots that I wanted them. He only planted 5 and then said he had spent all him time that he had allotted for planting flowers when he did the mulch. He told me that the flowers should have been done on the initial clean up but that was in March. He didn't bring any tools to plant the flowers. He said that he was going to have to charge me an additional $45.00 for planting the flowers. He accused me of not reading the contract. I told him to leave the plants and I gathered them up and watered them so they won't die. Some stuff he does very well but he does like to argue. When he cut the grass it was so short it looked like it had been scalped. When I confronted him about it, he told me that he was an expert and he knew how to do his job.

Not good, not getting cut regularly.

First time he did good job. Afterwords did not come as he told us. No message or return phone call back. No edging work done.

I wish I could give a good review however Dustin needs to work on his organizational skills. Asked for mulching and edging and after 2 months of last minute cancellations and only one showing for half of the time he was paid for, I have had to seek the services of another company to finish the job. He is professional when he does show up and he responds quickly to email but fails to follow through. I would not recommend purchasing a Big Deal from him and be prepared that work will most likely not be completed in a timely fashion.

He did not show when schedule - did not hear from them until 2 weeks after work was to be done - charged me 160 more for need kill and to take away removed items- there for less than 3 hours - The email were not professional when communicating

This young man and his young company would rather fight and bash customers than listen to another small business owner and how to improve his company. This is a long story, but our initial clean up did not happen as fast as we thought, but it was March after all, I was not to concerned and the initial clean up our lawn was mowed. A month later, was when our lawn was mowed for a second time, not the advertised weekly visits. From there on, it has been a rocky relationship with Dustin, the owner, it is never his fault, always an unsympathetic customer is to blame. My typical mowing day is Thursday. If it rains on Thursday, I don't get mowed on the weekend, when most other companies use weekends to catch up, he will just come the following Thursday, so at times, my yards could go 14 days without a mow, I told him on several occasions that was not acceptable and not what was states in the maintenance package. He replied, I got screwed by Angie's list, they oversold my packages and have provided no support. You can read his thoughts on Angie's list in some of his replies. On several (2 or 3) occasions I have had to hire or borrow a lawn mower to mow my own yard, between his rain delays. He says that he will not mow in the rain, my neighboor, while I was not home one night, goy into an argument with Dustin, about mowing in the rain, lets just say, Dustin was not professional in his replies to my neighbor. Dustin states that he does not mow on the weekends, he only works Mon thru Friday. So why did he mow my lawn last Saturday, 7/8/17, after rain forced him to miss the mow on 7/6/17? So on 7/13, when the rain prevented a mow again, I followed up with him via text on Sunday, about mowing and this is the conversation with him: Me: Mowing in Westerville today? Dustin: I will be resuming this upcoming Thursday for mowing my truck is in the shop today getting maintenanced tie rod ends I do not work on the weekends I work Monday through Friday if any inflammation of weather has happened on a schedule day for a customer I resume the following week I cannot mow in the rain while it is storming Me: Sorry Dustin, 12-13 days between mowing is not acceptable, we talked about this earlier this year. And you mowed last weekend. Dustin: I'm sorry Mr Wells but your last servicing was last week it's not been 12 to 14 days Me: By this Thur it will be and if it rains again this Thur I would need to wait another week? Dustin: Scott it's unacceptable for me to mow in the rain we've been through this before it's a liability and I'm not doing it you're going to get mode this upcoming Thursday and I can't put you first in front of other people that come before you I got to do everybody in order Me: You have mowed in the rain, got yelled at by my neighbor. So you have mowed in the rain! You mowed last weekend, but you just said you don't work on the weekends. How am I supposed to know how you run your business? Flat out, I need to talk to you today or I will fire you tomorrow Dustin: I stopped doing that I quit that it's too much of a headache and fire me I don't care wells I told you flat out I work Monday through Friday's 7 am till 8 pm If you can't be understanding then that's fine fire me do what you have to do it's not worth the headache of arguing with you all the time you're the only customer 1 out of 100 that I have a problem with Me: Yes have you seen you Angie's list reviews? I am not the 1 out 100. Dustin: Yeah when you can't satisfy everybody I'm done I'm tired of people trying to scare me those people won't get filter out and that's fine I'm done going back and forth if you I told you I will see you this Thursday if you can accept that fine to find another lawn guy, an Angie's List is messed up anyways they use their refunds to scare the subcontractors we're tired of it Like I said I will see you tursday, if you willingly terminate my company fine, but I am not cutting grass in the rain no more that's unprofessional, I don't work weekends I work Monday through Friday as scheduled I work around inclemented weather. I'm not arguing no more with you. I don't just jump when people want me too. Me: My yard will be mowed before Thursday, probably today, not by you, but my son. Your services are no longer needed or wanted. Dustin: OK I have spoke with Dustin many times, I have tried to be supportive and understand his situation, I understand equipment and trucks can break and or need maintenance, but he has no plan for back up, if equipment breaks or a rain make up schedule, if you are missed on your mow date, he just comes the following week, which is clearly outside of the package. When Dustin provided services, he does a great job, but Dustin is overwhelmed with a startup business and his family situation only adds to the stress of being a small business owner. If you talk to him on the phone, he is defensive and argumentative, if you can calm him down, sometimes you can carry on a good conversation, but he would rather point the finger, rather than accept fault or find an acceptable fix. By the way, he also clearly blames Angies's list for a lot of his problems as well. Looking forward to hearing from you soon.

After mowing, there are always spots of grass that were not cut and trimmed areas that were missed. I have to go over the lawn with my trimmer and touch things up. Also grass clippings were left on driveway, carport and back step. Trimming and pruning of shrubs has not been done. On two occasions, Mr. Floyd has used my lawnmower to cut the backyard because his mower was in the shop. Overall, we're not happy with this service. We paid $999 for 12 months of lawn care and so far we haven't gotten what we paid for.

Please see above. I would never hire this company again.

Great. Helped us get ready for the sale of the house.

The communication was not very good. I wanted to have other work done, and wanted to be available when the work was performed, but was very hard to get a hold of to communicate that. The yard looked the same to me, so not sure what they cleaned up. I guess you get what you pay for.

Great... Prompt, hard working young man!

The work was done quickly the yard looks get. The cleaned up after the work. I am very satisfied.

They did a great job! The yard looks wonderful. I would highly recommend them and would definitely use them again. Very polite and professional.

Very quick to respond, and gave same day estimate as the job. The original price quoted was higher than I was willing to pay, so he worked with me instead of declining the job. He spent a lot of his time making sure the job was done, and there were a lot of leaves that needed to be removed. There was more bare spots than what I remember, but that also could have been from the leaves and the warmer weather, so not really a complaint.

Work has been great, he is highly communicative and checks in to make sure it is going as expected. He is responsive and willing to make sure that his customers are happy.

Definitely satisfied. They took extra time to make sure my very large backyard that was completely covered with leaves was cleared meticulously. I will definitely hire Dustin again for upcoming Spring jobs, mulching, etc.

Dustin did a great job. He came out to my home a couple of times. He trimmed all of my bushes, removed deadhead plants, cleaned the beds and trimmed a bunch of branches of of pine trees. He did a great job and I will use him in the future.

Floyd's came to my property, did the job both efficiently, and professionally, all at a reasonable price.

Great. I had a lot of trouble finding someone who would come out to give an estimate. Luckily, they were working on my neighbor's yard. Because I had experienced so many issues with other companies, I was skeptical. I was happily surprised, they never missed an appointment and are very responsive when I have questions.