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Floyds Landscaping

3.3(
32
)
Lawn Service, Leaf Removal, Landscaping,

About us

We are the top rated small landscaping business here in ohio

Reviews
3.332 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
38%
4
13%
3
13%
2
19%
1
19%
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Showing 1-25 of 32 reviews
Dana B.
May 2020
1.0
Lawn Service
I did not go well. He often missed weeks, would skip mowing part of the yard and tried mowing too fast skipping patches in the yard. Toward the end of the summer he his truck broke down, he just quit mowing altogether, failing to honor the year of service that I had prepaid for.
Teresa P.
Oct 2017
1.0
Lawn Service
$999
My experience with Floyd's Landscaping has been absolutely terrible. I will post pictures so that everyone can see how awful my lawn looks. I purchased a deal through Angie's List for $999. This was supposed to be a 12-month landscaping package that included 26 weeks of mowing, spring cleanup, fall cleanup, flower planting, edging, mulch installation, and weeding. My lawn should not be the worst looking in the neighborhood when I have paid so much. First, I will address the issue of the lawn mowing. The lawn was sometimes mowed on a weekly basis, but that was actually unusual. Most of the time the mowing was about 10 days apart. However, my lawn has not been mowed in over 5 weeks. I am totally embarrassed and expect the neighbors to begin complaining very soon. Second, no flowers were ever planted. Perhaps this is my fault since I didn't make the request. However, I was actually afraid to ask for this service because I was already so upset with the service I had received. I asked four times for an estimate about removing some bushes. I'm still waiting on that estimate. This made me realize that if I purchased flowers then I would end up planting them myself. Third, the a weed eater was only used about half of the time. Fourth, I never saw any weeding performed. We ended up hiring another company for this service. Fifth, the initial spring cleanup was pretty darn good. I was actually very pleased with this service until my husband pointed out that an entire area of the back yard was missed. Sixth, the estimate I received for mulch was just as expensive or more expensive than estimates I received from mulch companies. Since my package was supposed to include free installation of mulch, I was shocked that the prices were comparable to other companies that were charging for labor. Seventh, I quickly became tired of all of the excuses. Equipment was ALWAYS broken or a truck was ALWAYS not functioning. I don't care whether Dustin has to rent equipment and a truck, the point is that I paid for a service and expect it to be performed. If the service is not performed, then I expect a refund. My lawn has looked rather bad this entire summer, but it is a huge embarrassment right now because mowing has not been done in over five weeks. My grass is at least 8 inches tall. I have received nowhere close to the 26 weeks of mowing that I paid for and was supposed to receive. I have actually dreaded posting this review because I have seen how Dustin responds to other negative reviews. As you can read, he sometimes gets rather nasty with his customers, and I certainly don't need to be attacked for my honest review.
William D.
Oct 2017
1.0
Lawn Service, Leaf Removal + 1 more
$999
Floyd did about 16 mowings (he will say more). Many times I had to go over his mowing and trimming and touch up the spots he missed. ( He blamed that on my yard being uneven). Twice he forgot to bring the correct mower so he borrowed my mower. He wanted $90 for mulch. I spent $20 on 10 bags of mulch and did it myself. To trim the lower branches on 2 small trees in front yard would cost another $220. I did that myself in about 30 minutes. He hasn't been here since early September because his truck broke down and he is trying to get it fixed. Last contact with Floyd was earlier this week. Truck is still broken. He doesn't plan on doing anymore work on my lawn this year.... no more cutting, no leaf clean up, etc. Overall, I'm very unhappy with Mr. Floyd and I'm out $999. Also he never did do any pruning or edging. Poor way to run a business.
Timothy A.
Oct 2017
2.0
Lawn Service
$999
This has been trouble since the start. Many excuses as to why things could not be done in timely manner. I have had to badger at times to get jobs done that were part of the deal. He would show up promptly when I had jobs outside the deal that were done on a cash basis. Now for the past month he has not shown up to mow at all saying his truck is broken. No effort on his part has been made to find another way of getting this done. I am still owed mowing and leaf service but have little confidence this will be done. This was supposed to be for all of 2017
Jaynine V.
Oct 2017
2.0
Lawn Service
$1,200
A very frustrating experience and I became tired of the constant excuses, sporadic communication, and his tendency to blame his customers.
Susan F.
Aug 2017
1.0
Lawn Service
He never even came!
Scott W.
Jul 2017
3.0
Lawn Service
$999
This young man and his young company would rather fight and bash customers than listen to another small business owner and how to improve his company. This is a long story, but our initial clean up did not happen as fast as we thought, but it was March after all, I was not to concerned and the initial clean up our lawn was mowed. A month later, was when our lawn was mowed for a second time, not the advertised weekly visits. From there on, it has been a rocky relationship with Dustin, the owner, it is never his fault, always an unsympathetic customer is to blame. My typical mowing day is Thursday. If it rains on Thursday, I don't get mowed on the weekend, when most other companies use weekends to catch up, he will just come the following Thursday, so at times, my yards could go 14 days without a mow, I told him on several occasions that was not acceptable and not what was states in the maintenance package. He replied, I got screwed by Angie's list, they oversold my packages and have provided no support. You can read his thoughts on Angie's list in some of his replies. On several (2 or 3) occasions I have had to hire or borrow a lawn mower to mow my own yard, between his rain delays. He says that he will not mow in the rain, my neighboor, while I was not home one night, goy into an argument with Dustin, about mowing in the rain, lets just say, Dustin was not professional in his replies to my neighbor. Dustin states that he does not mow on the weekends, he only works Mon thru Friday. So why did he mow my lawn last Saturday, 7/8/17, after rain forced him to miss the mow on 7/6/17? So on 7/13, when the rain prevented a mow again, I followed up with him via text on Sunday, about mowing and this is the conversation with him: Me: Mowing in Westerville today? Dustin: I will be resuming this upcoming Thursday for mowing my truck is in the shop today getting maintenanced tie rod ends I do not work on the weekends I work Monday through Friday if any inflammation of weather has happened on a schedule day for a customer I resume the following week I cannot mow in the rain while it is storming Me: Sorry Dustin, 12-13 days between mowing is not acceptable, we talked about this earlier this year. And you mowed last weekend. Dustin: I'm sorry Mr Wells but your last servicing was last week it's not been 12 to 14 days Me: By this Thur it will be and if it rains again this Thur I would need to wait another week? Dustin: Scott it's unacceptable for me to mow in the rain we've been through this before it's a liability and I'm not doing it you're going to get mode this upcoming Thursday and I can't put you first in front of other people that come before you I got to do everybody in order Me: You have mowed in the rain, got yelled at by my neighbor. So you have mowed in the rain! You mowed last weekend, but you just said you don't work on the weekends. How am I supposed to know how you run your business? Flat out, I need to talk to you today or I will fire you tomorrow Dustin: I stopped doing that I quit that it's too much of a headache and fire me I don't care wells I told you flat out I work Monday through Friday's 7 am till 8 pm If you can't be understanding then that's fine fire me do what you have to do it's not worth the headache of arguing with you all the time you're the only customer 1 out of 100 that I have a problem with Me: Yes have you seen you Angie's list reviews? I am not the 1 out 100. Dustin: Yeah when you can't satisfy everybody I'm done I'm tired of people trying to scare me those people won't get filter out and that's fine I'm done going back and forth if you I told you I will see you this Thursday if you can accept that fine to find another lawn guy, an Angie's List is messed up anyways they use their refunds to scare the subcontractors we're tired of it Like I said I will see you tursday, if you willingly terminate my company fine, but I am not cutting grass in the rain no more that's unprofessional, I don't work weekends I work Monday through Friday as scheduled I work around inclemented weather. I'm not arguing no more with you. I don't just jump when people want me too. Me: My yard will be mowed before Thursday, probably today, not by you, but my son. Your services are no longer needed or wanted. Dustin: OK I have spoke with Dustin many times, I have tried to be supportive and understand his situation, I understand equipment and trucks can break and or need maintenance, but he has no plan for back up, if equipment breaks or a rain make up schedule, if you are missed on your mow date, he just comes the following week, which is clearly outside of the package. When Dustin provided services, he does a great job, but Dustin is overwhelmed with a startup business and his family situation only adds to the stress of being a small business owner. If you talk to him on the phone, he is defensive and argumentative, if you can calm him down, sometimes you can carry on a good conversation, but he would rather point the finger, rather than accept fault or find an acceptable fix. By the way, he also clearly blames Angies's list for a lot of his problems as well. Looking forward to hearing from you soon.
David M.
Jul 2017
2.0
Lawn Service, Leaf Removal + 1 more
Work was NOT Completed
Nancy B.
Jun 2017
4.0
Lawn Service, Landscaping
Yes, I recommend this pro
$275
Clean up and edging of flower beds with soil was done quickly and timely. However, the mulching was delayed about 6 weeks. After some communication, found he was very busy and still planning to get mulch of flower beds done. When he finally got the mulch put in, it looked great and he did the front and back yard flower beds. Only expected the flower beds in the back to get mulch. Very nice surprise and no extra cost.
Leslue S.
Jun 2017
2.0
Landscaping
$999
He completed the initial clean up. He has also come out every week to mow. He put mulch down around memorial day and I paid him separate for that. He did a good job on that and I thought the price was reasonable. He mowed the lawn on Wednesday and was supposed to plant the flowers. The deal says that he would plant flowers 2 times a year. I put the plants in the spots that I wanted them. He only planted 5 and then said he had spent all him time that he had allotted for planting flowers when he did the mulch. He told me that the flowers should have been done on the initial clean up but that was in March. He didn't bring any tools to plant the flowers. He said that he was going to have to charge me an additional $45.00 for planting the flowers. He accused me of not reading the contract. I told him to leave the plants and I gathered them up and watered them so they won't die. Some stuff he does very well but he does like to argue. When he cut the grass it was so short it looked like it had been scalped. When I confronted him about it, he told me that he was an expert and he knew how to do his job.
Response from Floyds Landscaping

"This is outrages......"

William D.
Jun 2017
4.0
Lawn Service
Yes, I recommend this pro
Good. Yard is looking much better.
Kim J.
May 2017
5.0
Lawn Service
Yes, I recommend this pro
They did a great job.
Susan D.
May 2017
3.0
Lawn Service
$162
The communication was not very good. I wanted to have other work done, and wanted to be available when the work was performed, but was very hard to get a hold of to communicate that. The yard looked the same to me, so not sure what they cleaned up. I guess you get what you pay for.
Response from Floyds Landscaping

"I communicated with you accordingly as soon as we got notification about your purchase, we have email documentation you never requested any other work to be done that day that we had arrived, I'm at the homeowner I personally walked in had a conversation about what was needed to be done and to my understanding was the weeding of the flower beds we did in fact fully weed out all the flower beds, as for the scheduling there was no set conversation on schedule by the only times that we were only able to get to it by where the times we notified you, I believe the home owner was satisfied do to us checking with her before we left everything did look really good we have two other accounts that witnessed the same we apologize if you feel that what you wanted to have done was not done it was not specified by you and your behalf to our understandings from the homeowner was just the weeding of the flower beds which is what we did do, as for scheduling on my end I'm only able to book out accordingly each customer that comes in the door it's hard for me to be there at the time that you want to be there for the work to be performed as a small business owner things have to go in our Direction due to us having to book people out accordingly and we have to follow that road map if you feel this way we do apologize but we are only doing the best that we can and in my honest opinion I think we did a really good job on that property."

Joseph W.
May 2017
2.0
Lawn Service
$999
Not good, not getting cut regularly.
Response from Floyds Landscaping

"[Member Name Removed] you are getting cut every week on a wednesday?! What are you talking about?!"

Theresa S.
May 2017
2.0
Lawn Service
$475
I wish I could give a good review however Dustin needs to work on his organizational skills. Asked for mulching and edging and after 2 months of last minute cancellations and only one showing for half of the time he was paid for, I have had to seek the services of another company to finish the job. He is professional when he does show up and he responds quickly to email but fails to follow through. I would not recommend purchasing a Big Deal from him and be prepared that work will most likely not be completed in a timely fashion.
Response from Floyds Landscaping

"Dear [Member Name Removed] I'm following up to your review accordingly the reasons why it was two months is due to other people being scheduled and before you there were other people on my books that I had to take care of accordingly in order before I could get to you I came out to your property and I did the edging due to the timing that we had I want to let you know the reasons why we did not do the mulch even though we said that we would is because after I sat down and I did the calculations my company would have not made anything for mulching your property we will be giving away mulch for free technically I had guys that I would have to pay for me tomorrow to property and we will be going in the negative if we were to mulch your property I apologize about that it's not the fact that we are disorganized it's the fact that there are other people that were in line before you that had to get taken care of also for mulch it's very rare that we have been rated two F's and One D out of all the other reviews that we have ever had for our company overall we are a good company do to people's budgets and finances on their projects is what is really hurting our company because that there are certain things that people are only able to afford so much which only allows me to do so much for their property once I leave a person's property even though they have purchased eight hours there are other people after that day that I have to take care of and I have to reschedule another person back in that I was already on the property for I apologize about all the inconveniences that you have discovered and I myself have discovered but if there's anything that we can do to make this review a little better please let me know."

Arun S.
May 2017
3.0
Lawn Service
$39
First time he did good job. Afterwords did not come as he told us. No message or return phone call back. No edging work done.
Response from Floyds Landscaping

"I have always done good on your property, you wanted me to come bi weekly to stretch your 1 month mowing and I told you that I cannot do that, (it was 4 consecutive visits and 1 day delayed due to my equipment being in the shop, along with my edger being in the shop, I told you no on the hi weekly visits contract states consecutive you did not like that, I have not returned phone calls due to me being on the mower and being booked out also I did not call back at the end of the day due to it being past business hours."

Mona F.
May 2017
1.0
Lawn Service
He did not show when schedule - did not hear from them until 2 weeks after work was to be done - charged me 160 more for need kill and to take away removed items- there for less than 3 hours - The email were not professional when communicating
Response from Floyds Landscaping

"Dear [Member Name Removed], I would like to address a few things with you first. We scheduled you for Sunday the 7th previously, in our minds at that time of us been on the job site we assumed that we were going to have you in for that day due to some things taking longer than expected we had to move you forward to the following Monday which you and messaging told us that was fine. I explain to you a few things about the work that was to be done I also explain to your daughter that even though you purchased eight hours of work all that you inquired was your front flower bed to be done which was the front side of your house I have walked the property there was nothing else to do when the work was completed we were to leave, if there was more you fell to tell us that is not on our part. I also want to inquire about your grading on the pricing which we inquired for you to get your front flower beds treated for weeds so that way they do not return we fully sculpted your flower beds of the weeds and remove them and hold them away as stated in Angie's List agreement that we charge $60 for Haul away fee, which was the grand total of $160 after treating your yard for $100 on the flower bed. What's in those previous things as I stated were completely okay on your part. Also I would like to address the responsiveness in my emails as stated in the document at time of sending and receiving emails from you and me we're completely immediate and responsiveness so I don't understand why the response of this was rated in F. Now the grating on the punctuality I kind of understand on why that is an f and I completely agree with you because I use voice to text when I email people I'm so busy I just don't have time to individually type out each email so I just tried to sum it up which is easier for me since I do with so many people. And for the last part the professionality great it however you want that's however you perceive the on my part I feel that I was professional in the manner and I did take good care of your beds for you but other than that at least 75% of this rating and review is completely inaccurate..."

William D.
May 2017
3.0
Lawn Service, Leaf Removal
$999
After mowing, there are always spots of grass that were not cut and trimmed areas that were missed. I have to go over the lawn with my trimmer and touch things up. Also grass clippings were left on driveway, carport and back step. Trimming and pruning of shrubs has not been done. On two occasions, Mr. Floyd has used my lawnmower to cut the backyard because his mower was in the shop. Overall, we're not happy with this service. We paid $999 for 12 months of lawn care and so far we haven't gotten what we paid for.
Response from Floyds Landscaping

"mr [Member Name Removed] i apologize about the inconveniences, but you have not brought these things to my attention "in person" nor have you ever mentioned it to me what so ever, everytime that I come to your property I do fully trim your property on all parameters and I make sure that they are trimmed, and for the mowing your yard is very uneven and has divots my commercial mower is not going to always reach all places throughout your yard which won't give its appearance I recommend you get your yard flattened with a roller. I every time you talk to me in person it is always a positive conversation I just don't understand the review in your expression in the rating, my goal is to make you happy and I have made that known. I've explained to you my reasons on why I had to do what I had to do to get your yard cut and you told me that you had understood that. I believe that this review is highly uncalled for I finally got my 36-inch mower working I've stressed you that I am a small family-run company. In that my top go was customer satisfactory I have made it obvious to you each time I visit that if there is an issue please let me know and you have not done any of the above as you have mentioned in this review. And for your yard having grass clippings I have bigger mowers that chop up the grass and a different pattern versus a residential 21 inch push mower which gives a different appearance in different results in your lawn you are 21 inch residential push mower is able to get all the small stuff as for my mowers are made for bigger properties if that makes sense again this response is with all due respect but for now on it is your goal to point things out that make you decide as fight ask for the grass clippings in your carport I have a Stihl BR 600 Backpack Blower that fully blows off your driveway and your sidewalk some grass as it gets Blown Away will tend to build up in areas not visible to the eyes so please if you have any more issues please bring it to my attention have a nice day."

DEBBIE S.
May 2017
1.0
Lawn Service, Leaf Removal
Please see above. I would never hire this company again.
Response from Floyds Landscaping

"[Member Name Removed] we apologies on our behalf, for we have promised those DATES BUT Due to us contacting Angies list NUMEROUS TIMES about halting the ECOMMERCE due to our company being so small, because of that we did in fact get over whelmed, THEY NEVER LISTENED TO US TO BEGIN WITH, THEY KEPT OVER SELLING so this in fact comes back on angies list for them not following our directions if i were to RATE ANGIES LIST ON FOLLOWING OUR DIRECTIONS I WOULD RATE THEM AN (F) THIS RATING is going to hurt my company as for we are small and can handle so much i will in fact have angies list repeal your Rating for it is only to be used when any work is performed.... they will be paying for your refund and not my business have a nice day...."

Michelle S.
Apr 2017
4.0
Lawn Service
Yes, I recommend this pro
Great. Helped us get ready for the sale of the house.
David M.
Apr 2017
5.0
Lawn Service, Leaf Removal
Yes, I recommend this pro
$200
Great... Prompt, hard working young man!
Jeffrey J.
Apr 2017
5.0
Lawn Service, Leaf Removal + 1 more
Yes, I recommend this pro
The work was done quickly the yard looks get. The cleaned up after the work. I am very satisfied.
Shirley B.
Apr 2017
5.0
Lawn Service
Yes, I recommend this pro
unknown
Neil K.
Mar 2017
5.0
Lawn Service
Yes, I recommend this pro
They did a great job! The yard looks wonderful. I would highly recommend them and would definitely use them again. Very polite and professional.
Leslue S.
Mar 2017
4.0
Landscaping
Yes, I recommend this pro
It went pretty well.
Showing 1-25 of 32

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FAQ

Floyds Landscaping is currently rated 3.3 overall out of 5.
Monday: 7:00 AM - 5:00 PM Tuesday: 7:00 AM - 5:00 PM Wednesday: 7:00 AM - 5:00 PM Thursday: 7:00 AM - 5:00 PM Friday: 7:00 AM - 5:00 PM
No, Floyds Landscaping does not offer free project estimates.
No, Floyds Landscaping does not offer eco-friendly accreditations.
No, Floyds Landscaping does not offer a senior discount.
No, Floyds Landscaping does not offer emergency services.
No, Floyds Landscaping does not offer warranties.

Contact Information

1757 spruce drive, Columbus, OH 43217

Service Hours

Monday:7:00 AM - 5:00 PM
Tuesday:7:00 AM - 5:00 PM
Wednesday:7:00 AM - 5:00 PM
Thursday:7:00 AM - 5:00 PM
Friday:7:00 AM - 5:00 PM
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