Five Star Home Services Columbus

Heating and Air Conditioning, Air Duct Cleaning, Plumbing,

About us

Five Star Home Services is a network of top-rated home services companies located throughout Central and Southwest Ohio. We offer affordable residential and commercial heating, air conditioning, plumbing, and electrical services at prices that are highly competitive. Although we are a local company, we have an entire team of master plumbers, NATE-certified HVAC technicians, and master electricians who are available around-the-clock with emergency repair services year-round throughout Southwest Ohio. Our company started as a small mom-and-pop shop in 1972. Since that time, our vision has been to provide homeowners with the best HVAC equipment and the best workmanship possible at the most competitive prices in the areas we service. Although we have grown tremendously over the years and now offer plumbing and electrical work throughout Ohio, our vision has remained the same. In addition to providing the best products and services at the lowest prices, we are also committed to making our communities better places to live and work and giving back to those in need.

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

Residential Heating, Cooling, Plumbing, & Electrical Services

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.8814 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
7%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 51-75 of 814 reviews

michael S.
11/2017
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
EXCELLENT !! I Would work them again I recommend them highly !
Description of Work: New heating and cooling system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gerrie C.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great job. Very reasonable and professional.
Description of Work: New furnace and AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sheryl A.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
They do excellent work. They're always on time and professional. They clean up after themselves and are knowledgeable about the work they do. I would use them again and recommend them to others.
Description of Work: I purchased a service contract from Pickerington Heating & Cooling. This is the third service contract I've purchased from them. They come out twice a year to do maintenance on my HVAC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave B.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fine, furnace/AC unit was installed last year. No problems found
Description of Work: Warrantied system check
Rating CategoryRating out of 5
Yes, I recommend this pro

Brandi A.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
The initial fix didn’t work. They came back out free of charge and it turned out we needed to replace our Nest.
Description of Work: They helped resolve an issue we had with our Nest

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SHIRLEY T.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
My furnace was old and beyond repair. Pickerington Heating and Cooling installed a new Carrier furnance. The price was great! They were on schedule, hauled away the old furnance and parts, installed the new, cleaned up behind themselves. It has been a year and I can say my heating bills are from 20-30% less than previous winters. They also replaced the thermostat and my heat is never set above 72 even on the coldest days. From the office employees to the installers, everyone is positive, friendly, and professional. Would recommend their service and products to anyone.
Description of Work: Installed new furnance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Luke K.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! Jason was very professional and did a great job
Description of Work: Furnace Tune Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy W.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
They are wonderful. I pay once every 2 years and it was $380. I guess it would be an A on pricing, but I haven't used any other company.
Description of Work: They come twice a year to do my annual heating and air maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Tamara E.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
The service was scheduled the same day. The technician quickly identified the problem and fixed it. Recommended spring check up due to age of equipment. I am pleased with the service provider.
Description of Work: HVAC system motor was not blowing air. Technician diagnosed and replace Run Capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$117

Tiffany D.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Scheduled appt, technician came out the next day. He was very friendly and professional and explained the issue. He also provided me with an estimate to repair or replace.
Description of Work: Needed my ac checked, it was not cooling and frost was building up on the line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karin S.
09/2017
1.0
heating & air conditioning/hvac
  + -1 more
A/C went out about a week ago and my husband called Pickerington Heating and Cooling to come out for a service call to find out what the issue was. Tech arrived and checked the A/C unit, said various parts needed to be replaced (capacitor, fan, etc.) and would run us around $900, but there was no guarantee that would fix the issue. Recommended we replace the unit for around $3,000. My husband was on the phone with me, asking about financing a new unit. Told him we should get a second opinion. Called a different company that came out today to check our A/C unit. Said the reason the capacitor stopped working was because of how dirty our A/C unit is. Tech put in a new capacitor and the A/C unit immediately came on and started working again. So, rather than being out $900 or $3000, we only had to pay for a new capacitor and paid for a cleaning of our A/C unit - less than $400. Pickerington Heating and Cooling, you should be ashamed. Thank God I wanted a second opinion before paying out all that money to you.
Description of Work: Check A/C system for issues.

Rating CategoryRating out of 5
responsiveness
3.0
punctuality
3.0


Response from Five Star Home Services Columbus
[Member Name Removed], At Pickerington Heating and Cooling it is our goal to make every customer experience a positive one. We are not a perfect company but when imperfect things transpire we ALWAYS handle that perfectly. Unfortunately you did not give us that opportunity. Had you called us or returned any of my many phone calls to you, this is what I would of shared with you. I have extensively researched this situation and here is what I've found. On September 20, we dispatched a technician to your home to look at your air conditioner that was not cooling. Here is what the technician put on the invoice that was emailed to you: "Upon arrival found unit cycling without condenser fan motor on, unit extremely hot, found capacitor drained and attempted to replace, fan motor bad as well as capacitor, condenser coil extremely dirty, compressor took high thermal load, notified customer of costs and more potential issues in near future." The technician explained that because your unit was over 10 years old and the manufacturer was Goodman that it may not be the best option to dump a lot of money in repairing the unit because it could end up being a money pit. Goodman products are known in the industry as being very basic and affordable but not known for their longevity. Whenever a motor runs with a weak or bad capacitor it does damage to the motor. Whenever a compressor tries to run without a motor it does damage to the compressor. Your air conditioner was doing both. The technician then recommended replacement of the system and presented different payment options. The reason why the unit responded the way it did for the other technician is because the unit had cooled down. I think Pickerington and Cooling fell short in not hosing the unit down to cool it, cleaning the condenser coil and then retry changing the capacitor. That being said, I am not convinced putting $400 into an old Goodman air conditioner was the best option either. I left you another message today encouraging you to call me back so we could work this out and in that message I stated that I'd be willing to pay the repair bill from the other company. I am not "ashamed", as you say I should be, but I do feel like we could of serviced you better. In the future if you have a problem with a company you should consider giving them a call to see if they are a company that is willing to take responsibility when they fall short. We are that type of company and that is why our customers absolutely love us (read the reviews). I would be glad to pay that bill, if only you would call me back. I will keep that offer on the table. Sincerely, Kip Morris Owner

Nancy M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They worked with me on price, for a Carrier 4 ton unit, given what I needed was different from the offer. They were on time, had the unit installed in under three hours, and left the basement area cleaner than when they arrived. The installers were very polite and professional. They set up a 2 years " same as cash" financing with a local company, which actually called me to be certain I knew how to make the payments on time to avoid any interest.
Description of Work: I responded to an offer for a 3 ton AC, but in fact needed a 4 ton, based on size of house. My current AC was a 25 year old 4 ton unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Desiree M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
I agreed to the services by phone and paid invoice that I received later by email with a credit card. Got the air conditioner running again the same s. It's important to keep the renters happy. Thank you
Description of Work: They came out to this rental property on a Sunday, with just a phone call. Replaced the capacitor, and topped of the Freon.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Tara R.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. They were punctual and answered the phone when we called.
Description of Work: New air conditioning unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Shawnna F.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
We had them do everything outside and inside. I think it was like 6 days. We stayed with my sister in law. We were content with the price. They came out next day when I called them. I would definitely use them again. They were fantastic.
Description of Work: We got our new HVAC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

Diane M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
great. Angie's list deal and they did fine
Description of Work: AC spring tuneup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Five Star Home Services Columbus
We're glad you are satisfied, [Member Name Removed]. Thanks for your business!

Stephanie D.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
perfect. I would highly recommend this company.
Description of Work: the company installed new a.c. and furnace. excellent job. very reasonable cost and customer service is awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Five Star Home Services Columbus
Thank you for the kind words. We look forward to doing business with you again.

DONNA P.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very smooth and results have been fantastic.
Description of Work: Replaced Furnace & AC units, added a whole house humidifier.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Response from Five Star Home Services Columbus
We're glad you like the results! Call us if we can serve you again.

DANIEL R.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Just one guy came out. He was there for an hour and a half.
Description of Work: They came by to update something due to some new part put in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DANIEL R.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I had no issue; they did well. I think there were two guys that did the work. It took about half a day.
Description of Work: They installed my A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dennis H.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I hired Pickerington Heating and Cooling to perform a check up on my furnace. The technician called ahead of time to let me know that he was on his way. He arrived when promised, checked the heating system carefully and recommended replacing a capacitor. I authorized the replacement and the work was completed in about 30 minutes.
Description of Work: Follow up to my 08/22/17 posting and a new review. This review was for a furnace check up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$93

Tina S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were wonderful, I will use them again. They were thorough, they were in and out quick.
Description of Work: They replaced my air conditioner coils.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Dennis H.
08/2017
3.0
heating & air conditioning/hvac
  + -1 more
Tech found no problems with A/C unit.
Description of Work: Scheduled the $49.00 air conditioner tune up on the Angie's List web site. Was given a 4 hour appointment window by Pickerington H&AC. Called Pickerington H&AC 15 minutes after 4 hour window expired to find out why they were a no-show. I was put on hold while the technician was contacted. Was advised technician was delayed on a previous job and would arrive in an hour. When tech arrived, he did apologize twice for being late. That's great but I think that someone from Pickerington H&AC should have contacted me when the Tech realized he was going to be late. NOT good customer service. I'd use them again only to see if my experience was better the second time.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$49

Sheri D.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were fantastic from start to finish. They cleaned up after themselves,if I had a question and they came out right away. They come out twice a year for maintenance as well. What they told us was true, out electric bill has been down at least $200.00 a month, which has been paying for itself.
Description of Work: Installation of heating and air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Norma S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. Men were on time and very professional. I observed the installation so I would be able to handle any problems. The men showed me details and how to handle the remote which can be used w/ac. I will call them again in an instant if I need help
Description of Work: needed a portable room air conditioner( I had purchased) installed in upstairs bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

20 S 3rd St #210, Columbus, OH 43215

http://www.pickheat.com

Service hours

Sunday:
7:00 AM - 9:00 PM
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
OH #46645

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps

FAQ

Five Star Home Services Columbus is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 9:00 PM

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 7:00 AM - 9:00 PM

Five Star Home Services Columbus accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Five Star Home Services Columbus offers free project estimates.
Yes, Five Star Home Services Columbus offers eco-friendly accreditations.
Yes, Five Star Home Services Columbus offers a 10% senior discount.
Yes, Five Star Home Services Columbus offers emergency services.
Yes, Five Star Home Services Columbus offers warranties.
Five Star Home Services Columbus offers the following services: Residential Heating, Cooling, Plumbing, & Electrical Services

Contact information

20 S 3rd St #210, Columbus, OH 43215

http://www.pickheat.com

Service hours

Sunday:
7:00 AM - 9:00 PM
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
7:00 AM - 9:00 PM