Five Star Home Services is a network of top-rated home services companies located throughout Central and Southwest Ohio. We offer affordable residential and commercial heating, air conditioning, plumbing, and electrical services at prices that are highly competitive. Although we are a local company, we have an entire team of master plumbers, NATE-certified HVAC technicians, and master electricians who are available around-the-clock with emergency repair services year-round throughout Southwest Ohio. Our company started as a small mom-and-pop shop in 1972. Since that time, our vision has been to provide homeowners with the best HVAC equipment and the best workmanship possible at the most competitive prices in the areas we service. Although we have grown tremendously over the years and now offer plumbing and electrical work throughout Ohio, our vision has remained the same. In addition to providing the best products and services at the lowest prices, we are also committed to making our communities better places to live and work and giving back to those in need.
Cleaned, oiled, and tuned. Worked for about 24 hours, then fan stopped. Tech came back out and replaced motor. Our system is about 30 years old, so they recommended replacing. Not in the budget right now, but working beautifully with new motor.
Description of Work: Air conditioner not cooling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Jeff K.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. I have a clear idea on the status of our HVAC.
Description of Work: Tune up for A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
VERONICA B.
06/2017
5.0
plumbing
+ -1 more
The tech that came (Mike Brown) was on time let me know he was coming very professional very through he was a very conscientious in his assessment . It was a very hot day and he went up into my hot attic and didn't once complain. He worked for two hours very through they gave me a immediate print out of the estimate (very detailed). I had a sense of trustworthiness right He even called a couple of days later to check on me. I didn't need the service right away but when I do they will be my company of choice
Description of Work: plumbing service call
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kenneth B.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Very quick to respond, very professional and polite. They didn't give us the run around, and suggested the appropriate replacement unit. Price point was very good.
Description of Work: Replaced AC unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
SALLY W.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Everything is working fine. They were very nice and equipped. The installers knew exactly what they were doing and they called before they came which I appreciated.
Description of Work: They diagnosed my air conditioner it and put in a couple of new parts.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Teresa F.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
I was able to schedule over the phone for service the next day, after purchasing the tune-up online. Brett, the owner, was punctual, friendly and overall helpful in helping me to understand why my AC unit was running noisier than usual, although still working. He replaced the contactor and added a half pound of freon at an additional charge, with my OK. Overall I thought things went great! I would use Pickerington Heating and Cooling again.
Description of Work: I purchased a "deal" on Angies List for an AC tune-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah L.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
Went well. Very honest discussion about our old unit. Had them send us an estimate on replacing the AC and furnace.
Description of Work: Inspected AC unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Jeffrey T.
06/2017
5.0
heating & air conditioning/hvac
+ -1 more
They were very professional, came and installed the AC unit for the quoted price, no up-selling. They came back 2 days later to assist with the thermostat.
Description of Work: New AC unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Chloe E.
05/2017
1.0
heating & air conditioning/hvac
+ -1 more
Joe the on sight manager came out and did an estimate. Joe was wonderful but the company said that the job is too big and too cumbersome. The company made the final decision and decided against it.
Description of Work: Estimate
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Five Star Home Services Columbus
Ms. [Member Name Removed], As a company we someimes have to make tough decisions on whether or not to take on specific jobs. Sometimes we don't know this until we see the job. I am truly sorry that we were not able to help you out but I stand by our decision to not commit to a job that we are not in a position to take on. I appreciate your "A" ratings in RESPONSIVENESS, PUNCTUALITY and PROFESSIONALISM but fail to see how to see how 3-"A" ratings equal an OVERALL "F" rating. I would ask that you would reconsider your "F" OVERALL rating as I feel it is a bit harsh. Regardless, I will use this as an opportunity to take a look at your discontent and see if there is anything to learn from it. Best Regards, Kip Morris Owner
Tami Q.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Excellent.told us what needed to be done, and if it was immediate our how much longer Wer had before we works need to fix.always very honest only does what's necessary.Great company
Description of Work: Yearly Ac unit checked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joanne M.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
I used Pickerington with an Angie’s List deal two years ago for the same issue. The service tech had told me that he thought it was a slow leak that he could try to seal. He gave me that MUCH less inexpensive option and the fix has lasted two years. Same issue has come up but this time we were low on freon and he also checked to make sure there weren't any leaks. They give you honest options and I have given their name to a friend to use.
Description of Work: My air conditioner was not blowing cold air. I was worried that I was going to have to buy a new one because the builder didn't put a great quality unit in and my unit was 10 years old.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Chris S.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Well. They arrived on time, left everything clean and were extremely professional and polite.
Description of Work: Check up on Furnace and AC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Fred H.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
It worked great. Good service. The workers were good. Just overall good.
Description of Work: Just gave me the tune up. The A/C tune up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Nancy B.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
It went very nicely. They will be back out next year. I did pay a little extra for something on the furnace, but it wasn't much. That was my main concern was that my thermostat wasn't getting to where it was suppose to be. It was a very simple replacement of that little piece, so I was happy. The guy that was here was very clear and made me understand what he was doing. Everything was fine. He seemed to be friendly and professional.
Description of Work: I purchased a Big Deal for a furnace safety check and tune-up or diagnostic service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Emma S.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Carl found that I had a bad Capacitor, he was able to replace the Dual Capacitor and check that the system was working well. Carl was the most professional and helpful technician that I have ever had service my HVAC system. Due to this I purchased a maintenance plan. I will be a customer of Pickerington Heating and Cooling from now on.
Description of Work: Replace the Dual Capacitor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
James G.
05/2017
5.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
It went like clockwork...and in fact, arrived exactly on time and finished early.
Description of Work: Incredible customer service...excellent all around.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Maria A.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Good job. Would recommend but make sure furnace size is appropriate.
Description of Work: Furnace installed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara S.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Great! Fixed it quickly with courtesy and professionalism.
Description of Work: Furnace repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tina N.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
They were very professional and friendly.
Description of Work: I needed to get a new furnace and ended up getting a new furnace and AC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Melvin J.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Everything went well. They contacted me soon after I made the purchase on Angie's list. They came out to inspect my current set-up before scheduling the install. The guy who inspected was very nice and professional. He provide me with some very helpful information about the entire process. They kept in constant contact with me to prior to the install. The office staff was very helpful in answering all my questions. The installers did a great job installing the unit. They were very helpful and provided me with good information. They completed the job a lot sooner than I expected. I am very happy with this company and would highly recommend them.
Description of Work: They installed a new air conditioning unit in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Georgianna G.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
My tech Noah did an awesome job. Very professional. Explained all my options. Thank you ! Will call Pickerington Heating and Cooling again !
Description of Work: Diagnosis Air Conditioner problem. Not cooling my home effectively.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Cindy T.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Great job - on time, explained installation and how to use
Description of Work: Installed a whole house humidifier
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David C.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
Fine, nothing more needed to be done.
Description of Work: Just checked out air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PRAVEEN K.
04/2017
1.0
heating & air conditioning/hvac
+ -1 more
the technician as arrived to inspect the water leak from the furnace and suggest to replace the secondary heat exchange but ideally the issue was not from the secondary heat exchange but a blockage of water flow in the furnace was causing the water leak and accidentally cleared it of and but was trying to suggest to change the heat exchange. The service was not satisfactory.
Description of Work: inspection of water leak from furnace.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$29
Response from Five Star Home Services Columbus
Mr. [Member Name Removed], Our reputaton is something that we cherish. Our goal is to make every aspect of interaction with our customers an "A" experience. After researching the situation, here is what our records indicate. 1.) On March 13, 2017 you purchased a Diagnostic Service Call on Angie's List indicating a water leak on your furnace. 2.) On March 15, 2017 we dispatched a technician who diagnosed a potential leak in the secondary heat exchanger and reccommended 3 options. Option #1 Replace heat exchanger as it was under warranty or #2.) replace furnace or #3.) do nothing.. 3.) On March 16,2017, we quoted a price to replace warranty heat exchanger. 4.) On March 17, 2017 you called wanting to speak with someone in regards to repair. 5.) Our GM called you back and left a message. 6.) On march 21, our front office emailed you in regards to non response to our GMs message. A couple things to note: 1.) Your furnace model and year is known in the industry as a leaker. 2.) When you have a furnace that leaks year in, year out like you indicated yours does, you can fix the symptom or the problem. We fixed the symptom (for $24 total bill, 2 hrs on the job) and gave you an option to fix the problem at a GREAT price. 3.) When I called you on the phone, I could not understand you very well because of your accent nor could you understand me very well. I am wondering if unclear communication could have exacerbated the situation. After reviewing and investigating this situation I stand behind my employees actions and our companies policies and procedures to this regard. I receive your "F" rating humbly and use it as a mechanism to look at how we can serve customers like yourself better in the future. Best Regards, Kip Morris Pickerington Heating and Cooling President
Greg G.
04/2017
5.0
heating & air conditioning/hvac
+ -1 more
We live in a split-level home and our HVAC is wedged under the stairs pretty tight and we wanted a humidifier installed. Another company told us our only option was a steam humidifier that would cost $2200 to install. I talked to Pickerington Heating and Cooling on the phone and they said they could probably install a fan-assisted humidifier. Noah came out and said he could actually fit in a bypass flow-through humidifier, saving us money. I also had him install a condensate water pump to drain the AC and heat wastewater to our washer drain, which enabled us to remove an annoying pipe that ran across our basement floor. I also purchased the AC tune-up deal through Angie's List. Noah did a great job and got everything done quickly!
Description of Work: Installation of bypass flow-through humidifier, condensate pump, and AC tune-up.
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Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps
FAQ
Five Star Home Services Columbus is currently rated 4.8 overall out of 5.
Sunday: 7:00 AM - 9:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 9:00 PM
Five Star Home Services Columbus accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Five Star Home Services Columbus offers free project estimates.
Yes, Five Star Home Services Columbus offers eco-friendly accreditations.
Yes, Five Star Home Services Columbus offers a 10% senior discount.
Yes, Five Star Home Services Columbus offers emergency services.
Yes, Five Star Home Services Columbus offers warranties.
Five Star Home Services Columbus offers the following services: Residential Heating, Cooling, Plumbing, & Electrical Services