Fire & Ice Heating & Air Conditioning, Inc

Arne came over and did some load determinations and went over pricing options with me. He helped me to understand what rebates I could get both from the IRS and AEP. I took a little time to do some further research, and decided to go with a Trane system. They were backed up a little over a week, which was to be expected with the weather getting colder. Both Arne and the crew who installed everything were very punctual and answered all of my questions. I am placing my review one day after the install, but I have no doubt these guys will treat me right if I have any problems in the future judging by the reviews on the site.

The company called and gave me a 30 minue window to reach my house. The technician was very professional and preformed the check in about 30 minutes.

They sent out a specialist to go over the duct work with me. My duct are bad. I was on a budget and they showed me how to do certain things to keep costs down and they said they would do the harder things. Great company, very honest about what had to be done. Informed me my furnace was getting tired and offered solutions at different price points for the future when the furnace does quit.

After the first visit, they made an appointment to come out and start the work. First he comes with just the relay switch and says that the "card" needed ordered. I don't know why that wasn't done prior to his coming out this time. So we wait for the card to come in and that took a few days and then I had problems connecting with the scheduler to get back into their appointment calendar. Then they come to do the "card" but he doesn't have the flue pipe. So I call back and they tell me one day that I called that the scheduler was out in the field all day and to call back, I call back the next day and they said he was busy. Later in the afternoon, someone finally calls me back and says that the first date they can come is 10/19, I said I would keep the date, but I would look for someone else if they could come sooner. I call back the next day and say that the 19th was okay and they said that they never told me that date that now it was 21st. I don't like being lied to, so I went and found another Angie's lIst company and they came the next day after I called and they charged me $112 less than the other company.

Our experience with Fire & Ice Heating and Air Conditioning was great, and was a relief after what we had experienced with another HVAC company (Quality Air Heating and Air Conditioning). The repairman from Quality Air (the previous company) was not only unknowledgeable, but he also misdiagnosed the problem, charged us $135 upfront, and induced us to pay for an unnecessary component ($100) that turned out to be unrelated to the actual problem. We later discovered that Quality Air has a "B" rating on Angie's List. We then contacted Fire & Ice. The repairman (Brian) was very professional and knowledgeable, and within 40 minutes he had not only diagnosed but also fixed the problem. It turned out to be a wiring problem that the previous repairman had not checked. We were also very comfortable with the pricing from Fire & Ice. The diagnostic charge was $85 with no time limit, which is much more reasonable than what we have seen with other HVAC companies. Other HVAC companies tend to charge around $90 for the first half-hour, and charge extra for additional time, leaving them with no incentive to work quickly and efficiently. Beyond the $85 flat fee, Fire & Ice offered a $20 coupon through Angie's List, and this made the overall price even better. Fire & Ice lived up to the "Super Service Award" that they have received multiple times over the past several years. We would highly recommend them to others.

I purchased a furnace tune-up through the Angie's List Daily Deals for $59.00 for my 26 (!!) year old furnace. My intention was basically to help cut down on the dust and see if the furnace would make it through another year. I was completely surprised when the company called me to schedule service. The appointment was set about 2 weeks out, which exceeded expectations. Brian was exactly on time, was friendly, knowledgeable, and wore those cute little blue booties. He cleaned up my furnace, pointed out that my humidifier was capped off; so no need in turning that thing on; wrote me up a report and was on his way. It was a pleasant and efficient experience and I will gladly call them again. And, it looks like my furnace is still in good shape, so I'm thrilled about that!

I took advantage of Angie's List "Big Deal" to purchase a coupon for my 17 year old furnace to be inspected. I was contacted the day after completing the paperwork online and was scheduled for service. Kelly, from Fire and Ice Heating and Colling arrived as scheduled to complete an extensive inspection of my furnace. She allowed me to sit through the inspection. I had several questions about maximizing the efficiency of the furnace and keeping the heating costs down. She was very knowledgable and very informative. The inspection lasted over an hour so I felt like I was receiving a lot of service for the money spent, which is not always the case. I appreciated her comments and advice on a humidifier and installation kit that I had previously purchased, especially since they didn't match. Overall, I would definitely say this was money well spent. Kelly did a great job and was a true professional.

Good - showed up on time. Professional and helpful. Happy with service.

The furnace was given a 17 point tune-up and the technician had multiple up to date instruments to detect leaks or cracks plus various measuring devices to verify the correct setting of the furnace. The technician explained what each test was and what she had for a reading. She was very neat and cleaned up completly. I am going to have her also do a tune-up at our aunt's house this week.

I called to get a price and possibly set up a time for a furnace fix. They answered quickly and, to my surprise, were able to schedule a visit for two hours later. Kelly showed up on time. Got to work. And diagnosed the problem taking time to make sure she was completely thorough. The issue was not with my furnace but with my chimney. However, Kelly tried absolutely every option until we knew exactly what was wrong. I would use these guys again.

They were just great. The guy was very professional. He even put on little slipper things so he won’t mess my house. I thought that I had asked good service from another company. But I was amazed at how thorough this young fellow was. He checked for gas leaks and carbon monoxide. He verified my filters and that everything was ready to go for the furnace. He tested it. He even set up my humidifier so that when I turn the furnace on, the humidifier would be set for winter. Their office staff was very good as well. He was on time.

Technican arrived on time. He was friendly, courteous. He was careful to cover his shoes when entering home. He did his inspection and found cracks in burner tubes. Because of that and age of furnace, he strongly recommended to get estimate on replacing furnance.

I have an all electric house. My heat pump/AC compressor failed around march, so I unknowingly used emergency heat for the month of March. Daniel from Fire & ice cam out and expand the option for units. I ended up with a Trane, Xl15. The installation was quick and professional. The existing ducts were also clean the following week. The unit performed fine and was very quiet. There was also a substantial rebate from AEP for purchasing an energy efficient unit. It was a pleasure to do business with them.

This experience was excellent! Over the years, my husband and I have had many experiences with HVAC techs, but none have come close to my experience with Kelley. I am extremely impressed with the way she carried out her work (with great patience and very focused on discovering what was the cause of the problem - she indicated that she personally has never encountered this kind of problem before), and with her demeanor and comportment (highly personable and professional). She informed me what she was doing every step of the way, before she did it, and she also provided me with an opportunity to actually see the work she was carrying out - these actions immediately set my mind at ease and I felt I could trust her to do the necessary work properly, correctly and accurately. As a direct result of the high quality of her work, I requested that we be placed on the Energy Savings Plan (ESP). Without a doubt, Kelley is an asset to her company. I look forward to seeing her again as I will specifically be requesting for her to be dispatched to our home and carry out the tune-up on our furnace this winter (part of the ESP). Thank you Kelley for everything! Keep up the good work and God bless you and your company!

Absolutely FANTASTIC from beginning to end + followup. These people are HONEST, DEPENDABLE, TALENTED and gave us a GREAT DEAL! 100% CLASS-A company! THANK YOU!!!

Air goes out on a weekend and called several places with no return calls. Friend recommended Fire & Ice and they called back quickly and had someone out within a couple of hours. Found the problem and offered a temp fix so that I could have them back during regular service hours and save money. Very nice and professional. Came back out in a couple of days at no charge..GREAT SERVICE. I will be pricing a new a/c unit from them due to their honesty and professionalism.

Rod at Fire and ice came out and walked us through exactly how they would run the new ducting. He even came back out and went over it one more time with us, because my husband still had some questions. After that we scheduled the date for them to start. Travis and his helper arrived right on time Tuesday morning and took their time making sure the job was done right. They were very professional and detail oriented. They did a fantastic job.

There were a few issues after the initial install and all I had to do was contact them and they jumped right on fixing things the way that I wanted. Their General Manager came out with a team of people to address the issues and in their words, they would not consider the project done until I was completely satisfied. There was some delay in finishing the updates to the air conditioning systems due to heavy rains. However, as soon as the weather cleared up, they came out and took care of the remaining updates. I have to say, they exceeded my expectations and we love the new Trane systems very much. I highly recommend them to anyone needing heating and/or air conditioning services!

They did it all in a day and it looks great. They cleaned up after themselves and did a great job. I will use them again in the future.

Fire and Ice was one of four contractors that provided estimates for the work in early September 2010. Rodney Winget did the estimate and did so professionally and while considering my interests (high efficiency) and concerns (routing of furnace intake and exhaust, ductwork, etc.). I received several competitive estimates - the reason I chose Fire and Ice was Rod's demeanor, expertise and lack of a sales pitch. He simply provided me with his best advice based on my needs, the house size and the products he had and let the estimate stand on that. The work didn't start until late October for two reasons; one was to remove a suspected asbestos covered plenum heat shield and some suspected asbestos duct tape in the area that was likely to be disturbed by an HVAC contractor. All of the estimators suggested this (completed by AHC Environmental Services). The second reason was the hiring of a home energy inspector to perform a home energy audit to give me an idea of HVAC sizing so I wouldn't buy more HVAC than I needed (Westoff LLC). I was a customer who knew just enough to cause headaches, I'm sure. During this period, Rod was responsive to my many emails about furnace and AC sizing and various equipment combinations. This included working with Trane to provide a heatpump instead of an AC unit when a matched coil and compressor unit weren't available for the latter. This switch was done without cost to me. Rod was also the one estimator that sized the AC / HP and Furnace to best fit my house. The results of the home energy audit supported the smaller units that Rod suggested. The work on site was done in one rather long day. The crew was on time and got to work immediately. There was a crew of three - two working on the HVAC installation, the third doing duct cleaning and assisting with the installation when necessary. When done, the work area was clean, and the installation was, quite honestly, beautiful. The PVC for intake and exhaust was routed extraordinarily well to preserve headroom and shelf space. The condensate drain was also routed cleanly. Wiring was tight and and sealing of all components of the fan housing, filter, intake plenum was completed with a very nicely done bead of caulk. I bring this last point up not only because I thought it was good looking, but also because the city inspector commented very favorably on the overall installation, but on the sealing in particular. He had no issues signing off on the work. When the team was done, they cleaned up very nicely, and spent some time with my wife and I to train us on the use of the new thermostat, including details such as setting the cutover point from furnace to heat pump. I was honestly so impressed with the quality of the work, that I almost didn't want to hide the furnace! Heating and cooling are as expected, and the AC compressor is MUCH quieter than my previous unit. One word of warning - high efficiency heat pumps / AC units are large / tall. It's a consideration if your house has a low windows. There were three problems after the installation. The first was finding a small puddle of water on the top of the furnace where the exhaust flue exited the furnace housing. The second was a completely clogged $35 air filter. The third was an unsealed opening in the main air return trunk where an extra duct had been removed. I left a voicemail for Rod and sent a photo the filter; his response was immediate. Two days after my call, the ducts got a second vacuuming the air filter was replaced and the opening was capped. The water condensate was from one of the joints of the exhaust flue that had not been glued. The issue was found and repaired quickly. No problems since then. These three things should not have been missed, but follow up is a good measure of a company's professionalism - I had no reason to be upset with the response. I can't speak for all the staff, but the guys I dealt with were excellent in all regards. I would not - and have not - hesitated to recommend FIre and Ice to others.

The other places we checked out were way higher. They spent 12 hours and they were very easy to have around. They did a good job. She worked very hard.

Oh my, where to start. The installation (in October) went ok, although the clean up was not good- nails and scraps of metal were left everywhere. I had a flat tire 3 days after they were there and found a nail in it- I can't prove it was from them, but it was a big coincidence. When someone from the company came out to inspect the installation, I mentioned the flat tire and the poor clean up to him, but that seemed to be as far as it went. The real problems started later- our outside unit iced up about week after installation. At first we were told it was normal but when it got really bad we called back and then they came out. To try and make a long story somewhat short, it took multiple trips out, multiple times replacing the same part and months (February) to finally get our brand new state of the art unit to work properly. It was extremely frustrating to spend so much money and so much time dealing with this issue. The worst part however was our treatment by the owner of this company. I would hope that it was understandable that we were upset that after multiple trips, our unit still wasn't working properly. We don't spend $5K lightly. My husband got frustrated with the technician on the phone one evening and admittedly was rude, although immediately apologized. The next day, the owner of the company called up my husband AT WORK and called him an "a**" on the phone! OMG! Never in all my years of dealing with companies have I or my husband ever been called names by the OWNER of a company! As an owner, your job is to pacify a frustrated customer- not call him up and cuss him out! I can't even tell you how angry my husband was. When my husband posted his experience with Fire and Ice on his Facebook page, he immediately got 2 responses from Facebook contacts saying that they had also had bad experiences with this company. I'm beginning to think Facebook may be a more truthful place to get the lowdown on companies! I'm sure the company will respond and say that the issue of the part not working (over and over) was the manufacturer's fault and not their's, but as the face of the company, they had the responsibility to make it right and calm our fears- they certainly had control over their professionalism, or lack thereof, as the case may be. One of the main reasons we bought this high efficiency unit was to save energy- i.e. money on electric bills. We have now had our unit for 7 months and noticed that our electric bills have not been going down- in fact, most have been higher than last year. A report from AEP said we used 9% MORE electricity first quarter 2011 than we did 1st Q 2010. So I had the technician out yet AGAIN to see what was going on. Turns out, they didn't wire the 2 stage system correctly at installation- which was the reason we weren't seeing any electricity savings. Boy, this just gets better and better. Not only do their parts not work and the owner goes out of his way to cuss out customers, they also apparently don't know how to properly install a new unit! After our experience with Fire and Ice, I can not say I would ever recommend them to anyone. Save yourself a lot of time and frustration and go with someone else! *RESPONSE TO THE PROVIDER'S RESPONSE: Mr. Merritt apparently likes to portray himself as a martyr. I take extreme exception to his categorizing of ONE upset phone call by my husband as "abuse" or "harassment" of his employees or as "throwing a tantrum". Is this how a professional business owner categorizes an upset customer? If any homeowner has had to deal with the same issue over and over and take multiple times off of work to deal with it and then have to listen to excuse after excuse on the phone from the company at fault, I think a lot of us tend to lose our temper. My husband dropped one F-bomb- not multiple ones like Mr. Merritt claims. As I stated in my report, my husband immediately apologized- something that Mr. Merritt didn't feel the need to do after using profane language with my husband- THE CUSTOMER. In fact, apologizing doesn't seem to be a thing this company feels the need to do for anything because after multiple trips out to fix our unit (which took 4 months) - meaning multiple days off work for us and then finding out last week that we've paid 7 months of more expensive electric bills than we should have because Fire and Ice did not install the unit correctly (NOT just because it was colder this winter as Mr. Merritt tries to claim), we have NEVER heard an apology or been offered any type of compensation for all of our time and frustration from this company. If that is what Mr. Merritt thinks is "responding to customer needs", we have very different definitions. Mr. Merritt thinks we are "lucky" to have them - we strongly beg to differ.

It was expensive, but we knew it would be. They were very prompt when we had problems with it.

They were very good. They came out promptly when I asked for an estimate. They came out twice to double-check if what they wanted to do was going to work for the house. They were done with the installation in a day and a half. Everything was perfect. They did a very good job. They took time to make sure the system was balanced. It looks very good and works very well. I would definitely recommend them. The first person who came out was very good. There was no pressure involved. I told him what I wanted done, and he did some measurements. He offered a lot of different solutions. We went from there, and it worked out. I had four other companies out. I called six total. Two of them didn't show, and the others never got back to me. I called them back several times. It was a fairly expensive job, originally.

There was nothing that I disliked, everything they did was good. I have no complaints.