Provider of Residential HVAC. Sales - Service - Installation of Heating and Air Conditioning Systems. Emergency Service Offered 24/7/365. Fire & Ice employs a team of 32 hard-working individuals and has the pleasure of serving over 10,000 wonderful customers. I attribute this success to strong work ethics, honesty and integrity in all that we do. We believe wholeheartedly that “Your Trust is Our Business”.
Business highlights
21 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Award winning provider of Residential Installation, Replacement & Repair of Heating and Air Conditioning Systems. Emergency Service Offered 24/7/365
Very happy. Technician was early and had part with him.
Description of Work: Replaced dual capacitor on A/C unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Christine S.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
Appointment was great and technician was very knowledgeable and explained what she was doing. The system need coolant but I thought the price was a bit high. Over all it was a good deal.
Description of Work: A/C pre-season service check. System needed coolant.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$156
Robert B.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
Punctual, professional & willing to offer suggestions on what to do on our ~20 year ole air conditioner.
Description of Work: Air conditioner check & maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
David S.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
We don't have a lot of experience with this firm, yet, but what we have done was entirely satisfactory. We'd become dissatisfied with the price and service level of our previous provider, so we called Fire & Ice (based on recommendations in Angie's List) to come look at our system. The technician was professional and responsive. We were sufficiently satisfied with this initial experience that we signed up for a regular maintenance contract. We shall see...
Description of Work: Annual furnace maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jerry A.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
Fire and Ice representative was very professional when I contacted them and handled the scheduling very promptly. Service tech showed up on time, was respectful of our property, and completed the service in a timely and quality manner.
Description of Work: Company performed HVAC System check out and routine maintenance as part of Angie's List Special Deals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
MICHAEL & VICTORIA F.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
Fire&Ice was very proactive about getting the service schedulded after I purchased the deal from Angie's List. The technician, Dawn, arrived promptly, at the scheduled time, and got right to work. Even though it had been some years since our AC unti was serviced, Dawn made sure she left it in fine working order, inluding cleaning the unit 'til it looked like new.
Description of Work: The technician, Dawn, performed an inspection and tune-up of our central air conditioning. This was purchased as an Angie's List deal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
MICHAEL T.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
F&I came out and was on time and very professional. They inspected our HVAC unit (took about 1/2 hour) and recommended a new filter type and stated everything functioned properly. There was no real upsell (except for a maintenance contract which was a good deal but I passed on) by the maintenance tech and I felt the service provided was more than fair for the price. I will certainly call on F&I in the future as they were very professional.
Description of Work: I purchased the Big Deal for an A/C tune up from Fire and Ice. I am glad I did with the heat this summer as it provided a little more confidence that my A/C unit was up for all of the time it would eventually run.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Christopher H.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
On time, very thorough. I have a heat pump and did a great job explaining how heat pumps work. I know I was getting a good deal on the tune up special pricing but they didn't seem rushed to get in and out and patiently answered all my questions. I would highly recommend them.
Description of Work: Tune up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59.99
Michael S.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
It went very well. Scheduling was easy. I left a message late in the day, and someone called me back first thing the next morning, scheduling an appointment for just a day or two out. The technician is great--very polite and thorough. We purchased a contract with Fire and Ice based on the strength of this checkup and one we had done previously. The prices for a checkup are very reasonable, as is the contract price (which includes free diagnostic service should anything be wrong with a heating or A/C unit. Just a very dependable, friendly, professional, reasonably priced company who gives us the assurance that our heating and A/C has been thoroughly checked. What's more, we have Trane heating and cooling, and Fire and Ice technicians are specialists in Trane systems (among others).
Description of Work: I should state first that the $219 is for a plan from Fire and Ice that includes our summer A/C and winter heater inspection; it also covers the cost of diagnostics should we need a service call in the future. Their basic summer or winter checkup is $99. We used them last year, and they did not push us in any way to sign a contract; in fact, when I called to schedule this appointment (for our A/C), they saw they we had been customers and still quoted the normal rate without pushing for a contract. Our service technician was wonderful, and she presented the possibility of a service contract to my wife, who called me. The tech explained them to me, but there was NO pushy upselling at all. I feel very comfortable having Fire and Ice look at our heating and A/C. Their techs are courteous and professional, and they seem VERY thorough. The people in the office are also pleasant to deal with and professional. I was able to schedule an appointment very quickly. The technician did a full, thorough check on the A/C, giving us a report on air flow, air return, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$219
Sandra T.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Called us to inform us of arriva time. Arrived just a little early. Checked all the equipment. Cleaned equipment. Recommended additional freon be added and waited for permission to continue with that. Spoke to us about the equipment's condition and care of it. Gave us additional tips for keeping our home cool. Very professional.
Description of Work: Bought the deal and paid an additional $85 for freon added to my a/c. Very professional. Gave us good advice. Performed services as stated and arrived a little early which was appreciated. Would recommend and would use again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144
AMY & WENDELL S.
07/2012
2.0
heating & air conditioning/hvac
+ -1 more
They did what they said they would do , but there was more service required that when I got estimates for it the Fire n Ice estimates were very very expensive.
Description of Work: the cost they gave me was just way out of line with other estimates for the same and more service
Rating Category
Rating out of 5
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$100
DENNIS L.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
It went very well, a very professional firm. They found a crack in the firebox of the old furnace ( 18 years old ) and told us that the firebox itself would likely be under warrenty ( two other companies did not mention this to us) Fire and Ice checked it out with the mfg. and it was under warrenty. However, the labor to pull the unit apart and install it would be about half of a new unit. We opted for the latter. They did an excellent job, and threw in both a fall service as well as a free summer service of the AC unit.
Description of Work: They installed a new furnace and a new whole house humidifier
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Gretchen H.
07/2012
5.0
water heater repair
+ -1 more
I got him from Angie's List. I loved him. The guy was real nice and he didn't even charge me for coming out. My furnace and my hot water tank are in a little room in my garage because I only have a basement. This noise kept coming from that room and I thought it was my furnace. He looked it all over, tested and said that it was the hot water tank. He didn't even charge me for coming out. He's probably definitely the one I'll call to come and clean my furnace. He was so great that he didn't charge me to come out and check something when there wasn't even anything wrong with it. He did it for free because there wasn't anything wrong with my furnace. He said he thought it was my hot water tank which is just right beside my furnace. It later turned out that my hot water tank sprang a leak and I had to have somebody come in and put a new hot water tank so he was probably right. He was very personable. I'm real busy with some things in the house but before I have to start my furnace again I will definitely have him out to clean the furnace.
Description of Work: I used Fire & Ice Heating and Air Conditioning to check my hot water tank as it was making a funny noise.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim H.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
The technician completed the A/C service in a very reasonable time.
Description of Work: The technician arrived within the specified appointment window. She did a thorough job examining the A/C system in our house, and explained what she was doing throughout the process. She was very knowledgeable and pleasant, and ensured that she did not make a mess in our house (it was raining outside!) while performing the service. I would definitely use Fire and Ice again. Reasonable price, honest service, and great value received!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
scott K.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Overall a good experience and I would use them again.
Description of Work: They have serviced my furnace and AC the past four years. They have always been professional and prompt and I have been able to get appointments that work well for my schedule. the most recent visit was when my AC stopped working. they were out to my house the next day and were able to get the work done and fixed quickly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Steven H.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
We got an Angie's List deal for a replacement air conditioner online. Maggie came in before the installation to do the set-up for the installation. Very professional and friendly. The Fire and Ice techs (Phil and Danny) were on time, courteous and professional, great guys. Total time for the changeover was about 5 hours in and out. The guys were very neat, cleaned up everything and there was no evidence that they were ever there except for the new a/c unit. We would recommend Fire and Ice without hesitation.
Description of Work: air conditioner replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
DAVID S.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
He did a thorough inspection and the coil cleaning helped the system work more efficiently. The only drawback is that the system still leaks water onto the floor. I haven't followed up due to a lack of time.
Description of Work: Inspected older AC unit; needed to add freeon, clean the exterior coil.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
RON S.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
other than being about 30 minutes late it was OK.; inspected systems and cleaned outside AC unit. Said the blower motor had bad bearings (could not give me an estimate of replacement cost), otherwise everything was fine.
Description of Work: took advantage of a "big deal" for a 17 point inspection of HVAC system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$60
BARRY AND TANYA W.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
We called Fire & Ice in to provide heating and cooling tune-ups, and they found a crack in the furnace that was cause for concern, and our gas was shut off as a precaution. Our furnace was over 20 yrs old and our AC unit over 30 yrs old, so we made the decision to replace everything at once. We were very pleased with Fire & Ice. They were very professional and courteous.
Description of Work: Fire & Ice installed new furnace, central AC unit and bypass humidifyer. They also performed a full house air duct cleaning.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,970
Sharon S.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
I called on a Monday morning for a service tech to look at my air conditioner. He came out the same day at noon. Unfortunately, I needed a new air conditioning unit due to an attempted theft/vandalism. The comfort consultant came to see me that same evening to discuss prices, waranties, etc. I did not get the new unit installed until Friday morning, but that was because I had to wait for my insurance claim to be processed. I called Fire & Ice on Thursday afternoon to tell them the insurance claim was processed and the installers came out Friday morning. Everyone person I came in contact with was responsive, friendly and very professional.
Description of Work: First I had a service technician look at my air conditioning unit for repair. After it was determined that it could not be repaired, then I had a new air conditioning unit installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,625
Diane M.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Great. Technician arrived on time. He did a complete inspection and found our coolant levels were low which we suspected prior to his arrival. He added coolant. He was very nice and informative.
Description of Work: We used a coupon on Angie's list to get our a/c inspected.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Eric N.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Highly recommend them. Though they were later than scheduled (~25 minutes) they called to let me know they were going to be late and were very apologetic. Service was excellent and the technician skilled and very competent.All questions were answered courteously and explanations freely given when a point was not understood.Advice on maintenance and 'things to watch for' were also freely provided.
Description of Work: A/C check and Tune-up were on the agenda. Unit had not been serviced in many years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$180
Amanda A.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
The Fire & Ice team responded quickly even during a massive heat wave. They were prompt, professional and very direct about costs. We appreciated the transparency and support with financing.
Description of Work: We had a new furnace installed July 2. Our old furnace was more than 27 years old and the blower had stopped working - which meant no air conditioning in the middle of several 100+ degree days.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Deborah N.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
The tech was efficient without being in a hurry. She explained what she was doing . She also gave me a heads up onpotential problems areas to keep an eye on.
Description of Work: I had a check up and tune of my AC system. The tech checked both inside and outside and made sure therewas enough coolant. She made sure the AC was working efficienlty before she left.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Todd B.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Things went really well. Any small issues or feedback were responded to immediately. One service they provided that I thought was above and beyond was allowing us to borrow a window/room A/C unit until ours could be installed.
Description of Work: Replaced furnace and A/C system, relocated A/C unit, changed ductwork to match new furnace.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Electrical,
Water Heaters,
Dryer Vent Cleaning,
Fireplaces,
Heating Oil,
Natural Gas Lines,
Gas Logs,
Insulation
FAQ
Fire & Ice Heating & Air Conditioning, Inc is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Fire & Ice Heating & Air Conditioning, Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Fire & Ice Heating & Air Conditioning, Inc offers free project estimates.
Yes, Fire & Ice Heating & Air Conditioning, Inc offers eco-friendly accreditations.
No, Fire & Ice Heating & Air Conditioning, Inc does not offer a senior discount.
Yes, Fire & Ice Heating & Air Conditioning, Inc offers emergency services.
Yes, Fire & Ice Heating & Air Conditioning, Inc offers warranties.
Fire & Ice Heating & Air Conditioning, Inc offers the following services: Award winning provider of Residential Installation, Replacement & Repair of Heating and Air Conditioning Systems. Emergency Service Offered 24/7/365