Fire & Ice Heating & Air Conditioning, Inc

The company sent 2 service people to do the check up and cleaning. One of them was a trainee, but they were both very professional and respectful. They arrived at the house a bit early, which was fine by me. They walked me through what they were going to do, explained everything in plain English, and did the work of checking and cleaning the entire A/C system in a very timely fashion. After they were finished, they explained how their membership program worked and left some information for us to review, but they certainly weren't pushy about getting us to sign up on the spot. The total cost was only the $50 we paid for the deal through this website, but it was well worth it.

Having to replace a costly piece of household equipment never is fun, but dealing with Fire & Ice Heating and Cooling makes the process as painless as possible. O.J. did a thorough cleaning/inspection and confirmed our suspicions that the AC, while not dead, was ailing. He offered the options of the quick (but temporary) fix, or the more costly testing to uncover the root of the problem. Rick did the in-depth testing and pinned guilt on the coil. Given the age of the unit (and the cost of the new coil and installation) we decided that replacement of the AC unit would be the way-to-go. Note: Rick did not attempt to steer us in that direction, but his answers to our many questions made it clear to us that replacement of the unit would be the best path for us. Rick agreed. Roger (sales) answered all of our questions and presented various options. The sales experience definitely was low-key, and focused on what was best for us and our home. There absolutely was no pressure to select the highest priced option. That brings us to the installation process: Billie and co-installer Chad spent an entire day removing our old AC, and replacing it with a whisper-quiet unit that is sized right for our square-footage. They were diligent and unobtrusive. They had mud and rain to deal with throughout the day, and some of their work had to be done in a crawl space that provided the most minimal head-room. We have only good things to say about the installation team and the job they did for us. We discovered Fire & Ice last year (thanks to Angie). We have been more than satisfied with the service this company provides. We would recommend them to anyone looking for diligent and ethical service providers.

Wonderful job, and very thorough tune up. Will definitely recommend them!

Lost heating in an AC, looked through Angie's list and chose Fire and Ice because of their ratings. Called to schedule and was told the cost of the diagnostic was $89 and the repair was extra. It would be two days until they came. All fine. They came and it took about 2 minutes to diagnose the problem. The technician went to his truck and replaced the fuse in about 5 minutes. The fuse cost $15 (between $1.50 and $2.50 on Amazon). That is about what I expect from businesses nowadays. The labor cost $46. He spent 10 minutes filling out paperwork but practically none of that was relevant for me. If that had been all, I would have counted it as partially transit time. But there's the $89 for a diagnostic, which I assume was more than fair recompense for the drive and the 2 minutes it took to figure out the fuse on the unit had blown.

The work was done well with attention to detail. They put in the a/c system within 7 hours. It had to be tied into the furnace in the basement. They also had to move the humidifier system in the basement. The workers were professional and easy to talk to for information.

Went well but had to have them out a few days later to add coolant to the A/C unit

Exceptional service and professionalism! Our air conditioner stopped cooling. We found Fire & Ice through Angie's List. We had the company come out and inspect it. They offered a coupon through Angie's List and honored it for the service. Result from the inspection was problems with the coils and the system leaked its freon. (Another company had also provided a similar diagnosis.) We scheduled an appointment with their sales rep to learn about options as the existing unit was 10 years old and repair cost estimate warranted considering a replacement unit. The Fire & Ice rep was very professional and experienced. He shared multiple options to consider at different price points. I never felt pressured into buying a specific unit. The Rep was very helpful in explaining terminology, discussed benefits of different units as well as financing options. Terms were 30% down and the rest on completion. As I paid cash, they extended a 2% cash discount. They also applied the service charge from the prior inspection to the unit. They also handled a rebate from AEP and filing permit with the city. They made the whole process easy to do business with! Installation went very smoothly and as expected. They new air conditioning unit has worked great! A one year service plan was included with the purchase. Although being skeptical of service plans, Fire & Ice has been terrific. Many companies with service plans sort of disappear. Fire & Ice has been proactive in calling to set up appointments and very accommodating with my schedule. I have and will continue to recommend others use Fire & Ice. Their customer service is exceptional.

Standard A/C tune up before the summer heat starts. Everything went fine. 10 year old house.

O.J. discovered that we had a significant coolant deficit. He presented the options without pressure or bias. We opted to have Fire & Ice do a leak search so that the service can lead to a permanent fixed (rather than the temporary fix that would result from a coolant charge). O.J. immediately arranged to have a technician perform the service on the next business day. We are grateful for a thorough appraisal of the unit, and for speedy follow-up service. Twice in the past, another HVAC company (which installed the system) responded to our requests for service simply by injecting coolant. The unit was under full warranty at the time and it seemed to us that they should have provided an actual repair of the system. The installer's company tech injected the coolant prior to discussing the procedure or options with us, and he refused to do a leak search upon our request. Following the purchase of one of Angie's Big Deals, we switched our HVAC servicing to Fire & Ice. We have been very pleased with the service provided by this company! Their annual cleaning and servicing has been be far more thorough and comprehensive than the service provided by the company that installed our very pricey Trane unit.

Excellent!!! Their Service pro, Rick Hoffman, arrived a half hour ahead of scheduled 8:00 AM appointment time,immediately identified and replaced the defective condenser, and was finished at 7:55 AM An excellent service experience.

It went great. Technician was prompt, knowledgeable, and very courteous. I would highly recommend this company.

I'll use this company again in a heartbeat. Something broke during the initial checkup. After being notified that there was a problem the company took immediate action to repair it at no additional cost.

Visit went well. Technician was very accommodating and helpful.

Very thorough and right on time. Everything was working well.

Called Fire & Ice on a Saturday when we got back from vacation and found that our A/C was out. They advertise 24/7 emergency service. Got an answering service who took our information and promised us someone would call back within 30 minutes. No one called back that night. We called back later that evening and got an answering machine - left a message with two separate numbers to call us back. It's now Tuesday morning and we never heard back from Fire & Ice. So much for 24/7 emergency service. I won't be bothering with them again.

I felt he was thorough, professional, punctual and polite It went well. Covered his shoes coming in.

Fire and Ice booked the appointment in advance. The service tech (OJ Jackson) called in 30 minutes before the scheduled appt and then arrived right on time. OJ looked at the system and tested the AC (which was having some seemingly minor issues). He used some high-tech readers to pinpoint the problems. Mainly, it looked like the compressor wasn't working at all. When OJ said "compressor" I was thinking Uh-Oh. OJ then cleaned off all the air intakes as I was standing there hoping for a miracle. Then, the miracle happened. The compressor kicked in and the AC started working properly. A big sigh of relief, OJ looked pleased for me also. Mr. Jackson continued his maintenance from a long checklist. I asked questions, he was very happy to answer and point out what was happening. By the end, the system was working, there was no major problem. A great job, all in all. I don't know anything about machines like this. It would have been very easy for the tech (Mr. Jackson) to arrange for further, very expensive procedures and I would not have known better. OJ did not do that, not in the slightest. At the point when it looked like I might need a new compressor, he was even helping me with understanding how a warranty would work (I might still be on warranty, I don't know) and helping me with what to do and how to handle it. When a service professional has the opportunity to arrange for more money in their pocket (thanks to the customer ignorance) and then DOESN"T do that, I take that as a very good indicator that I have found a great service provider. Thanks to OJ Jackson, any future air or heating needs, I will definitely call on Fire and Ice.

This was a BigDeal purchase via Angie's List. After submitting the request on Angie's website, I received a call from a representative at Fire & Ice within 24 hours. They were able to schedule an appointment within 2 days. The Service Technician, OJ, was on time and called 30 minutes prior to our appointment to let me know when he'd arrive. OJ performed the furnace tune-up (cleaned the flame sensor, burners, etc, and ran multiple tests to check the furnace performance). Throughout the tune-up, OJ showed me everything he was doing and described each test he was running. It was very helpful to have him explain the different parts of the furnace. OJ was great. Several days after the service, I received a customer thank you letter in the mail from Fire & Ice. It's great to see a company take this extra step.

Everything went extremely smooth from the initial meeting with Maggie, the comfort consultant who assessed the existing system, its condition, and our replacement options, to the complete installation and follow-up visit from Maggie. We called Fire and Ice Heating and Cooling for a quote to replace our aged existing furnace and AC unit, which was requiring more and more service calls. Maggie, a comfort consultant came to our house to assess our system needs, and discuss our options for replacing the multi-brand system with a new Trane system. She explained in detail, various systems with different features and price ranges, but left the final decisions up to us without pressuring us into any particular system. We chose the upgraded smart thermostat (which I highly recommend), and an optional humidifier to compliment the new system. An installation date was set after we accepted the quote. On the day of the installation, Darryl and Kevin arrived promptly to remove the old equipment and install the new equipment. They laid tarp down everywhere that they worked and walked with the equipment. They were very professional and pleasant as they performed the installation, explaining their progress along the way. They kept the worksite very neat and clean, as was the entire installation. All wiring, plumbing, and ductwork was very professionally finished. All old equipment was removed and all warranty paperwork was completed by Fire and Ice. We are very satisfied with the system, and very satisfied with Fire & Ice. I highly recommend them.

OJ was great. Walked me through what he was doing etc...Really good job!

Told me I needed a new coil

It went very well. The company was very professional

It went smoothly. We just moved to a "new" house, and are not sure about the status of AC unit. It just did not work quite well and efficient. O.J. is a great guy. He came in punctually and put on a shoe sleeves when he step in the house. He checked the unit in basement and outside, answered every questions. He also asked me about feel in winter,and offer suggestion to help dry nose. Our AC unit turned out to the original one of 20 years old and run with low refrigerant. He suggested to replace for a new one but also offer refrigerant charge on site. He couldn't guarantee the charge will totally solve the problem, so it was our call. We decided to take a shot to charge refrigerant and see how it goes for this year. R22 refrigerant charge is $130 for the first pound and every $100 per pound after. He estimated about 2 pounds from his professional gauge. Finally he billed us $230 for 2.3 pounds. He washed and cleaned radiator of outside unit. We got 65F cool air from vent before he left.

Fire and Ice spent the day installing a new energy efficient furnace and air conditioner unit in my home. They called 30 minutes prior to their arrival to alert me when they would be arriving to my house. The crew was polite and they explained what they were going to do in removing the old furnace and A/C and in installing the new equipment. I felt confident in the experience of the crew that was sent to my home for this project. I'm am thankful for the workmanship of Bryan, Ken and Angelo and I'm pleased with the end result. After the conclusion of the install they reviewed with me the work they had done and showed me how to operate the thermostat. I was very pleased with their service.

We recently moved into a new home and I wanted to have the A/C system checked since I wasn't sure when it was last inspected. The tech arrived between the timeframe provided and went about checking the internal and external components only asking that I turn down the A/C temperature so that the system would turn on. About 20 minutes later he showed me a few things to keep an eye on but advised that the A/C was in good shape however the furnace wwould need some attention in the fall. He quoted me the cost for the repairs and also showed me a list of service contracts but wasn't pushy about trying to sell me anything which I appreciated.