Elite Home Remodeling Inc

The estimate was broken into two Phases per my request. Some firms refused to do this but I was pleased that Elite was able to accommodate my request. The estimate was reasonable and timely and the owner, Robert Harmon, did it himself. The drawings were clear and made it easy to visualize the final project. I picked out cabinets and everything seemed fine. I had the contract (for Phase 1) include language specifying the time this phase would be completed. This phase included the removal of the upper cabinets, and installation of the new upper cabinets and removal of the half wall and all electricity. All of this went well and I was pleased. The second phase was a very different story. I did not have the contract include language specifying the completion date and that was a big mistake! The crew that worked on the second phase did not communicate with the supervisor and multiple mistakes were made including drilling holes for the cabinet drawer's hardware incorrectly. I had contacted the supervisor and discussed the drawer pulls and then left a note for the installer which he did not read prior to drilling the holes. This caused a delay of 1-1.5 weeks while new drawer fronts were ordered. The garbage cabinet pull out is still not correct but the supervisor said that was the best they could do...I'm learning to live with it until my son can fix it. A piece of trim is missing but I had a friend fix it. When the plumbing for the sink was done the faucet was not installed correctly and I caught it. This was fixed the following week. The disappointing final experience was aggravated further when the owner did not offer to compensate for the delay by adjusting the bill until I asked for a credit. Once the quote was done, I did not see or hear from the owner directly - my communication was all routed through the supervisor and the owner's wife. When I was signing the first contract I was assured multiple times that they would do a good job and I would be pleased. I still remain disappointed. 7/23/2012 Please note that the faucet WAS installed incorrectly - the water supply hose was wrapped around the drain pipe. My 83 year old father, a retired plumber confirmed the installation was not correct but Elite did correct it once it was pointed out to them. The soap dispenser was not even mentioned in my report. I was in communication with the Elite office through phone calls and email through out the process of this remodel. I was depending on them to install things correctly. The trash cabinet change was discussed prior to the lower cabinets being ordered and installed and the cabinet supplier's representative as well as the Elite supervisor were present. I was not informed that the smaller cabinet would create a problem at that time so I trusted that the change would be fine. I did not talk Rod into the change. I did not mention that the appliance garage was also broken during its installation (and replaced) because I was waiting for drawer fronts anyway. I am still standing by my original comments and am sad to see that the reponses below address the contractor's perception of the homeowners short-comings. I did not want to post anything until the job was completed.

It is a well and good company. They listen well and did what we asked.

This little porch dream comes from memories of childhood porches and is the perfect empty nest haven for my husband and I. Tom and Dave "got it" from the start, helping to tweak design details we may have left out and built a rock solid porch that, by the way, just withstood quite the amazing hurricane like storm. (we have kind of a "cookie cutter" house, so we are quite certain that our porch is probably stronger than the whole house) Every piece of wood, including the fantastic and still sweet smelling cedar, was measured, cut and installed by them from floor to peaked ceiling. The guys also put up with my daily chats about color and design and explained everything that they were doing, and over coffee before the unbelievable heat of this summer hit they always shared their work plans for the day and what I might expect to be completed. They usually ended up doing so much more than planned and the finished product is magnificent. We suddenly have an uptick in our entertaining as friends are all coming over to hang out in this perfect space. Extra notes: 1. all tools, wood, etc. was covered and cleaned up each day. The only grass that was killed was the stuff exposed to three weeks of no rain - delivery, storage or any other work did no damage. 2. Communication is excellent via phone or e-mail. In fact, I cannot say enough about how easy it is to communicate with the Elite team. Our early meetings were with Robert Harmon, the owner, and we established immediate trust in his work and his staff. His wife Janet makes you feel like a personal friend and handled all issues with permits and homeowner's association, and of course Tom and Dave were easy to have around every single day. Our favorite story is that Dave was actually able to tame our wretched, snarly usually evil little dog in the process!

My dealings with this company started out rather well. I found a picture in a magazine that I really liked of a bathroom vanity; however, it was going to need to be custom made as it was a floating vanity with a tile top and an espresso floating shelf below. The owner's daughter, Amber, came out to look at the project and provide an estimate. The initial estimate was around $750 (I provided the sink, faucet, tile and grout myself); however, there was some concerns that the vanity needed to be supported with legs, which increased the price by $150. I thought that it would look rather odd without putting cabinet doors on the vanity since it now was going to have to be supported with legs, which of course increased the price again. After everything was decided on and all materials were purchased, two guys from the company came out to install the sink. However, when the guys came to the house they had the vanity already put together (minus the sink and tile), but the stain was not the color that I had wanted. The stain that I had wanted was a very deep espresso brown, but the color that it was stained was a lot lighter and had hues of red in it. The construction guys called the office to find out what they should do and they were told to go ahead and install the sink and they would figure it out. After the sink was installed I followed them back to the showroom to look at stain samples; I also took the sample of the color that I had actually wanted. This is where my dealings with this company went sour. The owner, Rob Harmon, was there and I showed him the sample of the stain that I had wanted (all of our furniture is stained the same.) I informed him that I had shown this piece to Amber when she came out for the estimate and he basically called me a liar. He was unbelievable rude and arrogant towards me. The problem did not get resolved in his showroom and I walked out. Within a half-hour, Amber called me and left a message on my voice mail saying that she had spoken to her father and they would re-stain the vanity for me at an additional cost. I was furious! I emailed her that night and said that I would not agree to an additional charge for them to fix the problem and I would pay them the agreed upon amount once the job was completed to my satisfaction. An email was then sent from Rob saying that "in the 20+ years he had been in business he has never encountered a situation like this before." However, I find that a little difficult to believe given how unprofessional he was to me, and this, I believe, was a rather small problem that was easily fixable! He did agree to fix the problem at no additional charge. A new crew came out to re-paint the cabinet part of the vanity and they were very friendly and I feel as though did a very nice job. The final product looks great and I do love my new bathroom sink. However, I would never use this company again or recommend them to anyone that I know. The true colors of an individual come out when a problem or discrepancy arises and I would not want to deal with this company if a big or serious problem was to arise! ADDITIONAL COMMENTS: I just wanted to address the company's comments- A) The piece that I showed him is in fact stained; the Amish spray-stained it, which makes it look like it has a painted look. Plus the magazine picture that I copied and gave to them clearly showed a deep brown (espresso) shelf. B) I was never told to go to the showroom to look at samples and it certainly didn't cross my mind that I should since I provided an exact picture of what I wanted. C) I'm not blaming anyone for the error, nor did I in my original post. I stated that the owner was rude to me when I expressed my concern about the project; but clearly, he is blaming me for the error! D) I think my point is reiterated at how unprofessional this company is based on his "BOLD TEXT" and pushing the blame off onto someone else instead of owning any faults that they may of had in this!!

They were very good. They were very punctual and did a good job in installing the windows. There wasn’t anything that I didn’t like about the company.

Overall, the experience was very positive. We were pleased with the job. The product has stood up beautifully; the cabinets still look brand new even after 4-5 years.

Brought Elite in for a kitchen remodel. We had several other contractor ins over a 6 month time span. It was very difficult to get a contractor to listen to our ideas. Robert listened to what we wanted and offered suggestions on areas to improve upon. The estimate came in right where we expected and the job was 100% on budget. The process for selecting cabinets, countertops, etc was painless. We are completely happy with everything that was installed and the suppliers that we worked with. The construction crew was 100% reliable and professional. They did an awesome job, could not be happier.Overall, the best experience I've ever had with a contractor. The job was pretty much on time, some delays were experienced due to the builder's inspection. I have recommended this contractor to friends and will continue to do so. I would hire them again in a heartbeat.

They are friendly, cordial, and helpful. They subcontracted the work they needed to, such as electrical. They showed up on time and I am very pleased with the work that they did. They were not the cheapest, but when you combine their price with their reputation and work you will get your moneys worth. They were very comparable with price with others.

The work was done in two phases. The first phase was to remove the existing cabinets and install the new cabinets, without the new doors. The doors were then built elsewhere by Amish craftsmen. There second phase was to install the doors and trim. It took about three weeks for the doors to be built. The whole project was completed in less than a month, including the three weeks to have the doors built. This was exactly what Elite had told us it would take. The workmanship and materials used are outstanding and the new cabinets and doors exactly match these installed by Elite 15 years ago! The refacing and doors installed 15 years ago still look new and have held up very very well, even under constant daily use.

They were real good. I would give them all A's.

This company does amazing work. All of their employees are very friendly and trustworthy. They were very conscientiousness in regards to keeping the mess contained and respecting my privacy. Because I had so much work done, I had someone in or at my house for a few months. They became like family! :) My home now looks like a showplace thanks to Elite! People always asked who did the work and are always impressed with the quality of Elite's workmanship.

Called Elite to get an estimate and suggestions on a full kitchen remodel. Amber was incredibly responsive from my first email, and through followups, as well as providing the estimate. She worked with my schedule to arrange a time that she could come out, get measurements, and chat with us. It was refreshing to hear about their family business and the quality of their craftsmen that work for them. She had some different options as it related to updating our cabinets, which we hadn't considered. Came back with a very fair price to update the kitchen countertops, granite, remove soffits, etc. Some of our other updating projects (roof, windows, electric service) ate into our kitchen budget, but will think of them when we get to that point again.

Robert arrived to provide an estimate on an addition that we're planning later in the year. At the time he arrived, we were having problems figuring out how to mount our TV over the fireplace. There were lots of obstacles to doing this in our 100 year old home, but Robert jumped right in and offered a creative solution. Elite built a custom wood paneling and mantle to house my TV. It matches the original wainscoting in our house, and looks absolutely amazing. It's now the focal point of the room and looks modern, yet true to the age of the house. I'm looking forward to working with them again in the future.

They were wonderful. They took care of everything, they followed up on everything, they had wonderful ideas, and they were here every day. I don’t have anything negative to say about them. It took about three weeks. I don't know how the price compares, but I am happy with what I got.

I found the owners very easy to work with. They walked us through all phases of the construction, setting clear expectations. They provided great guidance and suggestions, including some modifications to the plans we had drawn up which were very much appreciated. Our budget was limited so they helped us make careful selections and prioritize features to remain within our budget. The individuals who did the actual work were clearly skilled and very professional. Any concerns we had (and there weren't many) were handled promptly and responsively. We made a couple of changes once the project got underway and no problems getting them done. Overall, I was very pleased with their obvious listening to make sure they delivered what we wanted. The owner spent time with us throughout the project and did his own inspection when complete, making sure that the details were correct. We've been using our new addition for approximately two years now and have been extremely pleased.

They tore out some cabinets, others they refaced along with make a refrigerator fit into a space. They used solid wood doors - maple. They are very trust worthy! I found them through a home show and am glad I chose them. They were done in about 3 days and cleaned up great.

Excellent work - professional and attentive to details!

Good experience with planner, installers and vendors for supplies

We're nearly done with the sunroom and couldn't be happier with the outcome and quality of work. Elite's staff are friendly, conscientious and professional. Elite worked closely with us on the design and incorporating features we wanted. They made suggestions based on our planned use of the room. Our laundry area is complete and, again, we are very pleased with the outcome and the work performed!

Our home was built in the early 60s and had not really been touched since then. We needed a major overhaul and wanted to give it a more contemporary feel. I wanted to have a space that was comfortable and open so that it would be good for entertaining or for just being together as a family. We decided to remove all interior walls and change the orientation of the kitchen. The remodel required the removal and covering of a window, matching of new wood to the existing wood floors, knock down ceiling and re-texturize, move electrical, all new cabinets, countertops, under cabinet lighting, pendant lighting, new overhead lighting, etc . The cabinets are great, lots of pull outs in the cabinets, no slam drawers, and the finish is beautiful. Regrading the window - our exterior is stucco and they did a super job of patching in the stucco so that it's not obvious that there used to be a window there. I am very happy with the results. On a side note, the people who performed the work were very nice and did a fantastic job of keeping things as clean as possible as we were still living in the house throughout the 5 week ordeal. In addition, we have a toddler and the guys were very nice to her and we felt very comfortable with them. I was apprehensive at first about having strangers in my house all day long with neither of us there, but my apprehension was unfounded. The quality of work was great.

See above. We would have liked to have worked with this company, but not getting back to us in over a month dispite our attempts to contact them was more than frustating. We are now persuing other companies to get the work done. Our budget is $40,000.

The job was done fantastically, very professional. We couldn't have been more pleased.

I found them through the Fall Home Show. It went well. Everyone from their salesperson all the way through to all of their workers were very professional and easy to talk to. Considering we had bad weather through all of that, they were still really good. The pricing was right in line. It was right in the middle. The crews that they had took a lot of pride in what they did. They did an awesome job. I would use them again. I had people in my house for over a month, but I felt very comfortable with them in there. Once my dog got released and I wasn't here. They went out literally with their vehicle chasing my dog and they found him. They were extremely conscientious cleaning up after themselves and trying not to mess up the rest of the house. They were also really great guys to talk to. They were overall a great company. I plan on using them again in the future.

GREAT! I would highly reccommend this company to anyone wishing to remodel their kitchen.

We went to several companies to investigate the type of sun room we would build. When we met with Robert Harmon the general contractor of Elite, he showed us a variety of rooms he could build us. He took the time to educate us about getting the most room for our money. We decided to build a wood framed room in the footprint of our existing deck. We had never worked with a contractor, and at the time we were frustrated with the process of building, and the need for a contractor to work multiple projects at a time (to not waste time while waiting for inspectors to check off completed steps). The room took from May to early August to be finally completed. We love the room. Every time we use this room we look at each other and say "I am so glad we built this."