ELECTRA-SOUND, INC.

Too expensive. Did not repair. They just analyzed the problem.

Technician was prompt; disassembled television set on site, in living room. Found a bad power supply board; given the age of the system, we weren't sure if parts would be available. He gave us an estimate for the replacement part (forget the amount), and we agreed to spend the money (roughly 500 total), since the TV was over 3K back in the day. When he returned about a week later, we learned that the replacement board was less expensive, so the final cost wound up being $100 less than the original estimate. That made us happy, and the TV is back in service!

They have been to my house 4 times and could not solve the problem. There have been innumerable delays over the time period including 2 screw ups on their part that are unforgivable in this day and age. They said they would order 2 additional parts (after the 1st part ordered did not fix the problem) but never put the order in - it took a week+ and 5+ phone calls on my part before they could figure out what had happened and get the parts ordered (I was told by the person handling the inquiry that no one (in her own company!) was responding to her calls or e-mails). Second, when these parts didn't fix the problem (as both the repair guy himself and I knew they wouldn't) and they had to pick up the TV, they told me a date but didn't actually put me on the schedule so they never showed and I had to reschedule. Then their truck broke down so I had to reschedule again. It took over a week just to get my TV picked up. It is now "in the shop" and I have no idea if/when it will be done.

It went well. They figured out what the problem was. Let us know how much the part would be. They did not force us into ordering it on the spot. The charge was reasonable for an onsite visit. The part is not reasonable - $400!!

It was just a bad experience. I had asked if they wanted my car around there. One man spoke up "Well we're lazy- you should report us!" so that's what I'm doing!

The parts are under warranty but the labor I have paid for. They have had my tv down for several months. Several different repair people have shown up. Their responsiveness is terrible. They don't have their stuff together. They keep messing up the meeting time. I've given them enough time to take care of this and it's still unresolved. They still have the parts for my tv.

unknown

TOOK TV . ESTIMATED 1-2 WEEKS DELIVERY. MEMBER CALLED BACK 6 WEEKS LATER. THEY TOLD HER IT WOULD BE DONE IN 2 DAYS BUT IT WOULD BE 2 WEEKS FOR IT TO BE DELIVERED.

ORIGINALLY TOOK IN FOR DISTORTED PICTURE RECORDING. COMPANY SAID IT WOULD BE $200 TO FIX; HELD UNIT FOR MONTHS, RETURNED IT AND CLAIMED IT WAS FIXED. UNIT STILL DIDNT WORK, MEMBER RETURNED IT FOR ADDITIONAL WORK. COMP. TOLD MEMBER AN ADDITIONAL $200 WOULD FIX IT AND HELD UNIT FOR SEVERAL MORE MONTHS. PROBLEM WAS STILL OCCURRING WHEN MEMBER RECEIVED IT BACK. TOLD MEMBER THE RECORDING HEADS WERE SHOT AND WOULD REQUIRE ANOTHER $200. MEMBER WAS VERY DISAPPOINTED.

THEY CAME OUT TO DO THE WORK AND TOLD US NOT TO BOTHER IT WOULD COST MORE TO FIX AND THAT WE SHOULD JUST BUY A NEW ONE. CD

THEY FIXED IT AT NO COST. I THOUGHT THAT THIS WAS THE BEST SERVICE I HAVE EVER EXPERIENCED.