Dor-Mar Heating, A/C Service & Repair

I hired DorMar to come check out my AC when it stopped working. They upsold me on a package and the tech came and stated the compressor was dead and could not be replaced or repaired because the unit was too old, stating we would need a new AC unit. I hired another company for a second opinion and the tech that came out was able to fix my compressor. I notified DorMar that another company was able to fix it and requested a refund of the $215.99 I paid them. I was met with adversity from the very first request of the refund and refusal from the company to make this right. I am now forced to take further action and report their poor business practices to hopefully save someone else from this issue. 10/10 would never rehire.

Called for my 92year old mother I could not be there because of surgery, 1st visit to clean inspect fuel oil furnace, new fuel filter bleed line new jet, ran for 2 days mom didn’t call me for 10 days , 2 nd visit reset furnace worked 2 days , 3rd visit. you have a cracked ceramic bowl new furnace 8200.00 they had her sign a quote told her it was for 100. Service fee , it was for the new furnace taking advantage of the elderly , I went out yesterday they did not even clean out the fire box witch was not ceramic , I cleaned it out along with cleaning catch box and pipe works fine . I would not recommend this company

Trent the first guy was awesome. Came out and trouble shot the problem. Gave me the rundown on what was wrong, gave me estimates to fix it vs go with a new system. In the end we decided to get a new AC unit. Trent was great. The three guys that installed the new coil in the basement and the new outdoor unit were good. The 2 main guys knew their stuff and worked quickly and the third guy was definitely a greenhorn. The new guy sliced his hand open in a couple spots and I as a customer had to bandage and care for his hand. Overall they did a good job and were fast. The last guy (brad) to come out and inspect the install work was terrible. I asked him to check the fan speed of the blower motor in the furnace / AC and I could tell he was frustrated that I asked. I said “well I’m glad you’re here cause I didn’t wanna mess with the wires and screw something up”. To which he replied “well you can read a diagram can’t you?”. Insinuating that I was stupid and that it only takes reading a diagram to understand the wiring for a blower motors speed settings. After that he checked the speed of the fan and it was fine, but then told me the motor itself was covered with dust and crud. To which he then told me I’d need to clean that off so the motor doesn’t overheat and fry itself. He then proceeded to give me the mounting screws for the cover plate and said “just mount the plate and screw in those screws after you clean it out” to which he then left. I had to clean off my own blower motor, vacuum out the blower motor, check the wiring myself, remount the cover plate, and then remount another cover plate. Mind you my wife and I paid $4,000 out of our own pockets along with our home warranty covering $2,000 dollars. The best part is that after he left me to fix / clean my own AC unit, we noticed him in the DorMar company van out behind another condo near ours, and it looked like he was dumpster diving through a large construction dumpster scavenging for things.

I have had the very unfortunate experience of using Dormar more than one time, hoping I was just getting unlucky with them. No such luck (hah). Let's break down the jobs! ------------------------------------------------------------------ Job: Compressor Motor Replacement and Attic Duct Replacement ------------------------------------------------------------------ Quality of work was fine, but they are without a doubt the least organized company I have ever worked with. I've never once got a call back when they said they were going to call back. I've never got an appointment scheduled without at least 2 calls to their office. As I said, the work is fine, but they don't seem to communicate internally, and trying to get them to do work is like pulling teeth. There was a lot of phone tag, and a lot of "Wasn't Dormar supposed to call me 2 days ago?" moments. ------------------------------------------------ Job: Bathroom Vent Fan Exhaust Pipe Extension ------------------------------------------------ I won't get into the details here, beyond saying they ran an exhaust flex duct right across the top of trap door that leads into the attic, which is just a bizarre thing to do. Tough to get into an attic with ductwork on top of a trap door. And I've never had an installer tell me that they would have done something a different way, but their ladder wasn't tall enough, and Lowe's didn't have flex duct long enough, and hey, can we borrow some spray foam insulation? Come on, Wes. If you aren't equipped to do the job right, then LEAVE and get the stuff you need. After delaying this job two times, I would rather delay a third time than have you guys throw together a s*** job just to say that you got it done. We also got a rather disrespectful blurb from the technicians, Wes and Jeremy, on our last invoice. Apparently we told him to install the exhaust line in a way that would make it extremely difficult to get into the attic. Sounds like a great idea to me. 🙄 And I don't think they thought that we would ever see their notes. I was pretty enraged, and not at all surprised by now. I just want the job done, so I can avoid Dormar for the rest of my life. ------------------------------------------------------------ Job: Bathroom Vent Fan Exhaust Pipe Extension: Continued ------------------------------------------------------------ They sent some guys out to move the exhaust line, but, just like the last crew, they didn't bring a tall enough ladder. Apparently no one at Dormar takes notes or communicates. I rescheduled them to come out a week later WITH a tall ladder, then called to double-check the appointment on morning of, and they still did not show up. If I could give 0 stars to this company, I would.

Dor-Mar was great. They were the ONLY company that I called that was able to come the same day. Ended up getting a new A/C and decided to do the furnace too since they are the same age. They did a great job and were very knowledgeable.