Deck Rescue East Columbus, LLC

Dave and his crew are awesome!! They did a fantastic job. Dave, was very informative and kept me up to date on the project. Would definitely recommend and hire again!!

A mutual friend referred me to Deck Rescue. He even carbon copied me on an email he sent to Dan asking him to touch base with me about my deck. That was the morning of May 16th. I also called Dan directly. He didn’t answer but his voicemail stated that if I wanted an estimate I should go to the website and fill out the questionnaire. I did that and waited for a call but never heard from them. I called our mutual friend and explained the situation. He contacted Dan and again asked that he get with me. It’s the afternoon of May 25th and I still haven’t heard anything.

Went very well.

Excellent job. Dan power washed deck then came back out in 3 days to stain and seal. Looks fantastic. Even helped with moving patio furniture off of deck. I will definately use Dan again.

Service was adequately done. They responded in a timely manner.

unknown

I have used this company three times. The first time was approximately 4 years ago and they did a great job. I called last year and Dan came out and was very professional, however the crew he sent was terrible. They totally botched the job - uneven staining, missed spots, stain on siding and windows. I called Dan to complain and he came out and fixed the issues. This year I noticed the stain chipping off in rather large ares. I know it was a hard winter, but the first stain lasted several years!. I emailed Dan to inquire if the chipping was due to weather or poor workmanship. He explained it could have been both, but would come back out the first of May to evaluate. He said there would be no charge due to the previous crew's mistakes - all of them were let go. Dan emailed me several times to arrange appointment, came out on a Tuesday to powerwash, and on Thursday to stain. He did the job himself, apologized for the inconvenience, and deck looks great. I would recommend his company.

I called Deck Rescue to give me an estimate on the work I needed on my decks and initially Dan asked me to take multiple pictures of the decks, send them to him, and then he was able to email me an estimate based on the photos. I found this to be very time efficient. When I said I wanted the work done, he told me a date when they would get working on it and they performed the work right on time. The decks look fantastic. Dan was extremely professional and courteous in all of our interactions. I would definitely hire them again.

DECK RESCUE ROCKS!!!! Both Dan and his sister Amy were nothing but professional from start to finish and did a superb job on my deck. Dan was honest about what needed to be done to bring my deck back to life and exceeded my expectations. I'd definitely recommend this company to anyone looking to have their deck done right. Last year when they failed to return my call I contacted another company to powerwash and stain my deck. When they told me that the deck needed to be stripped in order to remove the ugly yellow paint that was put on in 2004 I told them to hold off until Spring. In the meantime, Amy Eisner contacted me to let me know that they were closed for the season and apologized profusely for not being around to return my call. She explained to me how she and her brother Dan had taken over the family business after the passing of their dad and how they were striving to make him proud in the midst of so many challenges. I really appreciated her genuine spirit and commitment to ensuring customer satisfaction and decided that when I did have the deck finished in the Spring I'd go with their company, Deck Rescue. Well Amy took customer satisfaction to a new level and did the unspeakable. She insisted on taking care of my deck FREE OF CHARGE as soon as they opened again for the Spring and true to their word, as soon as they re-opened for business, her brother Dan contacted me to let me know he'd be out to take another look at my deck and would get it power washed and re-painted as soon as the weather permitted. Dan kept his promise and I was finally able to come home to a beautiful deck. You won't deal with people with greater integrity than Deck Rescue and highly recommend them.

I recently submitted a negative review of this company when I didn't hear back from them after leaving two messages requesting their services. To my surprise, Amy Eisner, one of the owners contacted me soon after reading my review here on Angie's List and apologized profusely. She explained that they were closed for the season and due to some other challenging circumstances, were unable to return my call. She also explained that they had contacted me a few times earlier this year when I had them come out and provide an estimate and said they didn't want to bug me. All in all, it was a case of miscommunication and I greatly appreciate, admire and respect Amy for trying to make things right. In addition, she went a step further to regain my confidence and preserve her company's reputation by offering to perform my powerwash and stain FREE OF CHARGE in the Spring when they open again for business. I explained to her that after not having heard back from them I'd already had someone come out and powerwash the deck but had decided to wait until Spring to have it stripped and stained which I told her I'd love for them to do free of charge. I haven't received confirmation on that but I"m sure we can work something out. I greatly admired Amy's taking the time to follow up and try to rectify the situation. However, when she went the extra mile to preserve her dad's legacy and the integrity of their business by offering FREE services, I was floored. She's not only earned my business but my respect. I look forward to doing business with Amy and Deck Rescue in the Spring and am highly confident I'll be pleased with the work. The decency she has demonstrated has not only won my confidence but also my business for future requests. I'll also spread the word in my condo complex about their professionalism, character and integrity and will have a beautiful deck to show off their expertise as deck maintenance professionals. I know Amy's business will prosper because of her strong morals, decency and ethical standards. I also know her dad would be so proud of the way she and her sibling(s) are carrying on his legacy. My only regrets are that 1) I never got to meet her dad who passed away last year (because he sounds a lot like my dad whom I also miss dearly) and 2) that I didn't get to see their work this year. I do, however, look forward to doing business with them in the future. I highly recommend this business if for no other reason than the pleasure of working with Amy. :-)

unknown

The guy came out, did a lot of survey and told me what they would do. The only thing that didn't happen was that they said they would power wash the patio too but they didn't do it. It was really not a good thing but I think I should have had it in writing. Everything else went fine, they finished on time and the outcome is excellent on the deck.

Company owner very responsive to my needs to complete job before graduation party.

The service was okay. I really wasn't happy with the results that I got from them. They originally came out and stripped and stained the deck. They did it really late in the fall, and when spring came around the stain treatment hadn't taken very well. Three months later they came back out and basically did it all over again. It's held up a little better this time but I think they could have done a better job than they did. Their customer service was okay for what it is. You're basically calling in to a voicemail and they eventually return your call. It's not like you're calling in to a live person. Their price was comparable to others and I was pleased with that. However, I would probably not use them again.

Deck Rescue showed us a lot of pictures from other projects to show their great work. However, it was just too expensive for us. They do some things such as use long boards on their decks that slowly add up and become very expensive.

Work was done in a timely and profesional manner

The job went extremely well. The profile of my house was improved 100%. Ron's crew was on time, did great work, and they always put in a solid day. I live by myself, and it was important to feel comfortable with having people in and out of my house for three weeks. Ron's crew was definitely pleasant and not intrusive. I highly recommend Ron and his team.

It went very well. Ron is very responsive, the guys were very good, the price was quite reasonable for the work done and it was generally a good experience. I would definitely use them again, and recommend them.

I really liked Ron. He communicated well and did not disappoint in any way. His crew did a great job. I am glad that I have found someone affordable and dependable that I will definitely call in a couple years when the deck needs attention again.

Ron is a consummate professional, extremely personable and very communicative, low key in his approach and very comfortable to work with. Ron responded immediately to our expression of interest in a quote with a timely return of our initial voice mail message and an immediate appointment at our convenience. He was conscientious every step of the way and his level of communication couldn't have been better. At each step in the process, he kept us informed. His price quote was very reasonable, and then he did much, much more with our deck in terms of extras including helping with caps for our deck posts. Throughout the entire process, he was totally reliable and communicative, and we could not be more pleased.

They performed an excellent job restoring my deck. They replied to my inquiries in a timely manner, and performed excellent work. I will definitely use them in the future.

They completed the job within weeks of our initial quote (as discussed). Within a week, they power washed, painted and repaired the deck. We are looking forward to enjoying it once the weather cooperates.

They did a very good job, and my deck looks great. I am very satisfied with their work, and I would recommend them to other people.

They did a good job. It did take a long time to get them out here and get phone calls returned, but they did an excellent job. I am really happy with the work they did. They were very polite and I would definitely use them again. I didn't have any drips around my house. I would recommend them to other people, but they would have to get in line.

It went very well and I couldn't be more pleased. I called to get an estimate seeing the company on Angie's List and I was referred to a different franchise in the Columbus market. Ron promptly returned after I left a message stating I'd like an estimate. He came out the next day to take measurements and provided a written estimate. I called him the next week to schedule to have the work done and he told me they would have the deck complete by the end of the month (April) and would be in touch with me depending on weather. Ron called the night before they were scheduled to start the job. Two young men (Dan is Ron's son) came to the house and power washed and cleaned the deck. It sat for a couple of days to dry out. They came in two shifts because we asked for a two tone deck, Pine Cone brown on the floor boards and white on the rails. After applying the brown we had a few days to wait due to April rain, but they came the very next day it was dry to complete the white rails. I am very pleased with the outcome and will have Deck Rescue return in a couple of years when we have to complete this project again. I have the best looking deck in the neighborhood!