Dave Fox Design Build Remodeling

I asked Mr. Kinneson to send me or e-mail sketches in or around the second week of June, and it is now late July and I have nothing since he came to my house on April 28th. except some pamphlets. This company is the only one, out of others that I have dealt with, that come to your house and won't do a thing until you pay a down payment. I expected to have something by now and not have to play "phone tag" for the exorbitant down payment I was pressured into to. The improvements were planned to help my wife cope with he illness (i.e.Lupus), and all I got for my $1000 was a runaround and feeling of being cheated--no plans, no estimates, no site visits--as detailed in their agreement. Ironically, their pamphlets all refer to Proverbs 16:3 "Commit your work to the Lord, then it will succeed." I am severely disappointed and would not do any business with them. It's easy to quote from the Bible, its another thing to practice it!

Everyone on the project was a true professional. They were concerned with our input, comments, and feelings every step of the way. It was as though the project was as personal to them as it was to us. Our project manager kept the project moving so that we never felt we were in limbo. We were able to make changes as our vision of the new kitchen came into clearer focus. The result is a spectacular workplace that we would have not thought possible when we began. We credit and thank the entire ''Design/Build Team'' at Dave Fox Remodeling.

I am writing on behalf of my father and mother whose home in Westerville underwent an ADA remodeling by Dave Fox in 2005. My parents and I have nothing but the highest praise for the professionalism and care that taken on this extensive project. The staff of designers, decorators, supervisors, and craftsmen were all professional, competent, and honest.

Main team-Mike Hargraves/Dave Schicks/Louise Budde. Mike, after several months took time to refresh himself from notes before our 2nd meeting. He came to the house once a week checking on things. Dave, our project manager was amazing. He kept a board posted with 2 wks of events. Everyday Dave checked in with us. We could contact them and get a call back the same day. Dave did alot of the work and he wanted perfection and worked until it was. The end results were exactly what we wanted. Louise, the designer. She has great ideas and knows what will work. She keeps the project moving forward by coordinating all supplies needed. The contractors were some of the best we have seen. They are dedicated to doing the best job. All of them were professional and committed. The client is #1 with everyone at Dave Fox. Dave Fox is about pride and integrity. Pride in what they do and in how they do it. Integrity because they stand behind what they tell you. They care about being the best they can be.

Passable work quality. A much drawn out remodeling process of 6 weeks. Did not expect to have to enforce such basic minimal quality standards. Staff responded to all requests to improve quality until it was done well.

I WOULD HIRE THEM BUT WE WOULD GET ANOTHER SALESPERSON. ONLY ONE INDIVIDUAL LACKED PROFESSIONALISM. OTHERWISE, THEY WERE GREAT. THEY HAD TO KEEP COVERING FOR HIS MISTAKES.

I paid a premium price for substandard work. My many problems included poor carpentry and used wood in the new corner supports of the windows with nicks and cracks filled with a filler which couldn't be stained. Flooring which didn't come to the wall so that the shoe molding had to be installed the wrong way (still with a gap). Had major problems with dust with no barrier erected to protect the house from concrete drilling; concerns about permits and support of the house with removal of two load-bearing walls; a stucco patch repaired three times and still left cracked, indented, with residue on the surrounding wall. The work was done ahead of schedule, the carpentry on the decks was good (compared to the poor work subcontractors did on the windows), and the interior decorator was helpful. But I had to constantly watch them and wound up hiring two other builders to inspect their work because I was concerned about the structure of the house as well as the appearance of the work.

The design work was performed poorly by a new salesman who didn't have a clue what he was doing. Before the kitchen cabinets were ordered, my wife was diagnosed with thyroid cancer. Rather than simply postponing the work, we decided to cancel, especially since we were not at all happy with the design. Since they had received substantial down payments from us, they got to decide how much they gave back. Even after discussing the matter with Dave Fox twice personally, they charged us more than twice what they should have, based on the time they put in (especially considering that it was on-the-job training for the salesman), for a design that was worth $0. I would have sued them, but had more important matters to deal with. I feel this company took advantage of our misery, and would not recommend them to my worst enemy. P.S. - My wife's surgeries were successful, and we had the work done by an excellent contractor - J S Brown

WE WERE SHOPPING FOR CONTRACTORS IN JULY. DAVE FOX WAS ONE OF THOSE WE HAD CONTACTED AT THAT TIME, SO THAT WORK COULD BEGIN IN SEPTEMBER. IT TOOK SEVERAL PHONE CALLS AND OVER A WEEK TO ARRANGE AN APPOINTMENT. THE REPRESENTATIVE WAS PROFESSIONAL, PUNCTUAL AND REVIEWED THE SCOPE OF WORK. HE SHOWED PICTURES OF PREVIOUS WORK PERFORMED, WHICH RANGED FROM BASIC (SIMPLE DRYWALL FINISH) TO LUXURIOUS (MEDIA/THEATRE CENTER WITH EXOTIC WOODS, WET BAR, WINE CELLAR ETC.). HOWEVER, THE REP INDICATED DAVE FOX HAS A POLICY OF ASSESSING 2% OF THE TOTAL BUDGET UP-FRONT TO DRAFT AN ESTIMATE. THIS IS TO COVER THE COST OF EVALUATING THE WORK AND THE COMMITMENT BY THE CUSTOMER, ETC. WE DID GET A RANGE OF 50K TO 100K, BUT NO SPECIFICS. THIS WAS ODD TO US FOR 2 REASONS: 1) DAVE FOX WAS THE ONLY CONTRACTOR WITH THIS REQUIREMENT OUT OF THE 5 WE CONTACTED FOR ESTIMATES. 2) THE TOTAL BUDGET ALLOCATED DEPENDS ON THE ESTIMATE IN THE FIRST PLACE. THE VENDOR WAS NOT CONSIDERED DUE TO THIS.

THE PERSON WHO CAME TO GIVE AN ESTIMATE AND GIVE US DIFFERENT REMODELING IDEAS WAS VERY PROMPT, COURTEOUS, AND KNOWLEDGEABLE. WE DECIDED TO POSTPONE THE WORK AT THE TIME. THE ESTIMATE SEEMED TO BE A LITTLE HIGHER THAN THE OTHER ESTIMATES WE RECEIVED.

HE'S VERY PERSONABLE AND THEY TEND TO ALL THE DETAILS. THEY DID A FANTASTIC JOB. THEY HAD TO MATCH UP A ROOFLINE WHICH WAS VERY COMPLEX, AND THEY DID A BEAUTIFUL JOB OF IT. WE'VE USED THEM FOR OTHER WORK IN THE PAST, AND HAVE ALWAYS BEEN VERY PLEASED.

WE HAD HIRED DAVE FOX ABOUT TWO YEARS AGO TO INSTALL SKYLIGHTS AND WERE VERY PLEASED WITH THE WORK. SO, WE WERE QUITE DISAPPOINTED AND SURPRISED THAT THEY REFUSED TO RETURN ANY OF OUR 5 PHONE CALLS PLACED OVER THE PAST 1 1/2 MONTHS. WE WERE READY TO HIRE THEM ON THE SPOT TO REPLACE ANOTHER SKYLIGHT, AND TOLD THEM AS MUCH IN OUR NUMEROUS VOICE MAIL MESSAGES AND CONVERSATIONS WITH THE SECRETARY. BUT, APPARENTLY EVEN BEGGING FOR DAVE FOX TO DO WORK FOR YOU DOESN'T PRODUCE RESULTS. I EVEN MENTIONED ON MORE THAN ONE OCCASION THAT I WAS A MEMBER OF ANGIE'S LIST, BUT DAVE FOX SEEMINGLY DOESN'T CARE. I WILL NEVER USE THIS COMPANY AGAIN BECAUSE OF THEIR RUDENESS, LACK OF PROFESSIONALISM, AND THE POOR CUSTOMER SERVICE THEY'VE SHOWN TO A FORMER CLIENT. TWO THUMBS DOWN TO YOU, DAVE FOX.

THE WORK WAS PERFORMED IN A TIMELY MANNER. DENNIS LEONARD SAID THAT REPLACING THE ITEMS MENTIONED WOULD CORRECT THE WATER PROBLEM. THIS IS NOT TRUE AS THE FIRST HARD RAIN FROM THE NORTH I GOT WATER IN THE BASEMENT UNDER THE DOOR. I HAVE CALLED DENNIS THREE TIMES AND LEFT MESSAGES AND HE HAS NOT RETURNED ONE OF THESE CALLS. I DON'T THINK HE INTENDS TO. I GUESS THIS COMPANY TAKES YOUR MONEY AND RUNS AND DOES NOT MAKE ANY OF THEIR PROMISES GOOD.

THIS IS A VERY WELL RUN ORGANIZATION. IT IS EMPLOYEE OWNED AND OPERATED. THEY DID A SUPER JOB OF REMOVING THE WINDOWS FROM A STUCCO HOME, WHICH TENDS TO BE A LITTLE HARDER.

THE PROJECT WAS SLOW TO START BUT THE QUALITY WAS GOOD WHEN COMPLETED. HOWEVER I HAD CONCERNS ABOUT HAVING THE WATER PIPES BEHIND THE DRY WALL IN CASE THEY LEAKED. WHICH HAPPENED, NOW WE ARE ASKING THEM TO FIX THE PROBLEM AND PAY FOR THE DAMAGE BUT SO FAR NO WORD FROM THEM. I'M GETTING WORRIED AND I AM GLAD MY WIFE WORKS AS A LAYWER IN A LARGE LAW FIRM. I'M GETTING READY TO DROP THE BIG HAMMER ON THEM IF THEY DO NOT PAY.

ABSOLUTELY A-1 ALL THE WAY. PLUMBER AND DRY WALLER CAREFUL and PROFESSIONAL WORKERS. AND THEY CLEANED UP AFTER THEMSELVES.

THROW YOUR PERCEPTIONS OF REMODELING COMPANIES OUT THE WINDOW. DAVE FOX REMODELING IS EXTRAORDINARY!

PAID AN UPFRONT NON-REFUNDABLE FEE FOR DESIGN OF PROJECT. THEY DELIVERED A POOR QUALITY COMPUTER GENERATED PICTURE OF THE FINISHED RESULT. IT LOOKED LIKE IT WAS GENERATED BY A CHILD'S PROGRAM AND THEY WOULD NOT GIVE IT TO ME (EVEN THOUGH I PAID FOR IT.) I'M GLAD TO SEE OTHER REPORTS ON THE ABSURDITY OF THIS COMPANY'S POLICIES. THEY REFUSED TO SHARE ANYTHING WITH ME IN WRITING, AGAINST THEIR POLICY, OR THEY INSINUATED I DIDN'T UNDERSTAND HOW THINGS WORKED. THEY WERE NOT WILLING TO COMMUNICATE OR SHARE. I LEARNED A LESSON.

THEY WERE ON TIME AND DID GREAT WORK. WE WERE VERY PLEASED. I'VE HAD OTHER EXPERIENCES WITH THEM AND THEY'VE ALWAYS BEEN WONDERFUL TO WORK WITH. THEY HAVE EXCELLENT FOLLOW UP. THEY REALLY GO OUT OF THEIR WAY TO RESPOND TO CUSTOMER NEEDS.

VERY PROFESSIONAL AND RESPONSIVE TO MY CONCERNS. VERY SERVICE ORIENTED BUT EXPECT TO PAY FOR THE SERVICE. AT VERY HIGH END OF ALL ESTIMATES RECEIVED, BUT YOU GET WHAT YOU PAY FOR.

THOUGH THE JOB TOOK CONSIDERABLY LONGER THEN EXPECTED IT WAS WELL WORTH THE WAIT. THE WORK APPEARS TO BE EXCELLENT. THE PROJECT MANAGER ON OUR JOB WAS DAVE, WHO I CAN'T SAY ENOUGH GOOD THINGS ABOUT. HE IS SCRUPULOUS, HONEST, CAREFUL, AND THOROUGH. IN OTHER WORDS EXTREMELY CONSCIENTIOUS. JUST A GREAT FELLOW. THE REST OF THE TEAM WAS ALSO GREAT TO WORK WITH. EVERYONE WAS RESPECTFUL OF OUR PROPERTY AND WITH US. I CAN'T SAY ENOUGH GOOD THINGS. WE PLAN TO HAVE DAVE OUT AGAIN NEXT YEAR FOR FURTHER WORK.

THEY DID AN EXCELLENT JOB! IT WAS JUST AN AWESOME EXPERIENCE. THEY DID EXACTLY WHAT WE ASKED THEM TO DO WHICH WAS IMPORTANT TO US.

THE GENTLEMAN WHO CAME OUT TO TALK WITH US ABOUT THE JOB (THEY DON'T DO ESTIMATES, AT LEAST NOT FOR FREE) SPENT MORE TIME SHOWING US THE AWARDS HE AND THE OWNER HAD WON AND LESS TIME LOOKING AT OUR BASEMENT AND LISTENING TO US. HE WAS VERY CONCERNED ABOUT SOME OF THE ISSUES (LOW CEILING HEIGHTS) AND SEEMED PESSIMISTIC ABOUT GETTING VARIANCES (IT SEEMED LIKE HE WAS ADDING TO THE BILL FOR ALL THE TIME HE'D HAVE TO SPEND PERMITTING THE JOB, ETC.), ESPECIALLY AFTER WE TOLD HIM OUR PRICE RANGE. HE WOULDN'T GIVE US ANY SPECIFICS UNTIL/UNLESS WE PAID $750 (OR 2% OF THE FINAL JOB COST, WHICHEVER WAS MORE) FOR A ''DESIGNING FEE''. THE FIRST MEETING WAS JUST TO SHOW OFF THE COMPANY AND IMPRESS US. WE WEREN'T IMPRESSED HOWEVER, ESPECIALLY WITH ALL THE BIBLICAL VERSES SPLASHED ON HIS BUSINESS CARDS AND HIS COMPANY LITERATURE.

THE QUALITY OF THE WORK WAS VERY POOR. SUB-CONTRACT WORK HAD TO BE REDONE OR REVISED MULTIPLE TIMES. THEY FAILED ELECTRICAL AND STRUCTURAL INSPECTIONS. THE SITE MANAGER DEVIATED FROM THE PLANS AND THEN TRIED TO PUT THE BLAME ON OTHERS. THEY WILL TOTALLY DESTROY YOUR YARD WHILE WORKING AND THEREFORE MAKE YOU SIGN A CONTRACT THAT SAYS THEY ARE NOT RESPONSIBLE FOR DAMAGE TO THE PROPERTY.

OUR EXPERIENCE SO FAR HAS BEEN EXCELLENT! OUR DESIGN CONSULTANT HAS MADE THIS PART OF THE PROCESS A COLLABORATIVE EXPERIENCE.