Cook's Termite & Pest Control

Outstanding

unknown

unknown

Treated for termites

I didn't go with their company.

Great.

MR. BOGGS WAS VERY PROFESSIONAL. INSPECTED WHOLE HOUSE INSTEAD OF THE AREA OF INFESTATION. SCHEDULED AND HAD CREW PERFORM WORK THE NEXT WEEK. RESULTS SPEAK FOR THEMSELVES, SINCE TREATMENT TIL TODAY NO REINFESTATION. I CURRENTLY RENEW MY WARRANTY WITH COOK'S ANNUALLY.

THEY WERE VERY GOOD AND REASONABLE. THEY WROTE OUT A REPORT THAT WAS SEVERAL PAGES. THEY DID NOT SEE ANY WOOD DESTROYING EVIDENCE AT ALL. THEY WERE VERY THOROUGH AND EXTREMELY POLITE.

I THOUGHT MY HOME INSPECTOR WAS PERFORMING THIS TEST, AND DIDN'T FIND OUT THAT HE WASN'T UNTIL THE DAY OF THE INSPECTION. I CALLED COOK'S (AT THE INSPECTOR'S RECOMMENDATION), AND THEY WERE ABLE TO SEND SOMEONE TO MY PROSPECTIVE HOME WITHIN THE HOUR, WHILE THE HOME INSPECTOR AND I WERE THERE. EXCELLENT CUSTOMER SERVICE ALL AROUND.

THEY GAVE US A REASONABLE WARRANTY AND HONORED IT AND THEY HAVE QUICK FOLLOW UP. WE WERE ABLE TO RENEW THE WARRANTY FOR AN ADDITIONAL YEAR FOR $30. THEY ARE VERY FRIENDLY, PROFESSIONAL AND THOROUGH IN WHAT THEY DID.

THE EXTERMINATOR ADVISED US OF HOW TO GET RID OF THE ANTS, BUT HE DID NOT THINK WE NEEDED EXTERMINATION SERVICES. WHEN I ASKED HOW MUCH THE INSPECTION COST, HE SAID, ''A HANDSHAKE AND A SMILE.''

GOOD SERVICE, VERY EFFICIENT

THE REPORT SAID THERE WAS NO TERMITES. ONE WEEK AFTER MOVING IN I HAD TERMITES WALKING ACROSS MY LIVING ROOM. I CALLED THEM AND THEY SAID THAT THEIR INSPECTION IS JUST A SIGHT INSPECTION AND THEY CAN NOT GUARANTEE THEIR RESULTS TO NEW HOME OWNERS.

THEY PULLED OUT AND REMOVED THE CARPET IN MY HALLWAY, BUT THE REST OF THE CARPET IS STILL THERE STINKING FROM ALL THE WATER DAMAGE. THEY CAME BACK AND SPRAYED WITH GERMOCIDE LATER THAT WEEK BECAUSE OF THE SMELL AND REMOVED THE HALL CARPET AND PAD AT THAT TIME. ON 9-25-02, MR. BOGGS SAID THAT THEY WOULD REPLACE MY CARPET, AND HE EVEN TOLD ME THAT HE WOULD INSTALL TILE FOR ME (IF IT WAS AROUND THE SAME COST) BECAUSE HE FELT SO BAD ABOUT THE DAMAGE. THAT WEEK MY BOYFRIEND AND I SPENT THE WHOLE WEEK GOING OUT TO DIFFERENT TILE PLACES CHECKING ON TILE, I GAVE ROB BOGGS THE ESTIMATE AND HE THEN SAID THEY WEREN'T GOING TO DO THAT AND SAID HE NEVER TOLD ME HE WOULD DO TILE. THEN, NO ONE WOULD CALL ME BACK SO I WOULD CALL ROB BOGGS ON HIS CELL PHONE. HE THEN TOLD ME TO GET ESTIMATES FOR THE CARPET, SO I DID. I TALKED WITH SEVERAL PEOPLE IN THEIR COMPANY, AND THEY WERE ALL VERY RUDE AND ABRASIVE. I WOULD NOT USE THEM AGAIN.

THEY SHOW ED UP RIGHT WHEN THEY SAID THEY WOULD BE HERE. HIGH LEVEL OF PROFESSIONAL SERVICES.

OVERALL THEY DID A GOOD JOB. COME BACK ON SCHEDULE-BOUGHT A ONE YEAR CONTRACT.

GREAT JOB

MISSED TERMITES IN GARAGE, GAS LINE LEAKS, WONT RETURN CALLS

I MADE AN APPOINTMENT WITH THEM FOR BETWEEN 830AM-930AM. NO ONE CAME. I TRIED TO CONTACT THEM AT 930AM, BUT ALL I GOT WAS AN ANSWERING MACHINE. I WAS CALLED BY THEM AT 1100AM. I HAD TO CANCEL. MY IMPRESSION IS THEY DON'T WANT MY BUSINESS. I WILL TRY SOMEONE ELSE.

WOULD RECOMMEND.