THE COMPUTER CRASHED AGAIN AFTER THREE DAYS OF OUR RECEIVING IT. WHEN WE TOOK IT BACK, THEY FIRST TOLD US IT WAS A PROBLEM WITH THE KEYBOARD, BUT WE BOTH KNOW THAT WOULD NOT HAVE CAUSED A CRASH. WE ASKED THEM TO HONOR THE MANUFACTURER WARRANTY FOR THE NEW MOTHER BOARD AND REPLACE IT, BUT THEY SAID THEY COULD NOT DO THAT AND WOULD HAVE TO CHARGE US AGAIN FOR ANOTHER BOARD. BECAUSE OF THE COST OF THE NEW MOTHER BOARD THAT ONLY LASTED THREE DAYS, WE FEEL WE SHOULD RECEIVE A REPLACEMENT AT NO COST.
Description of Work: WE TOOK OUR COMPUTER IN BECAUSE IT HAD CRASHED. THEY REPLACED THE MOTHER BOARD.
Rating Category
Rating out of 5
quality
1.0
value
2.0
responsiveness
1.0
$380
ROBERT W.
09/2003
1.0
computer sales
 + -1 more
THE HARD DRIVE FAILED AND THEY REPLACED IT, AND IT EXPERIENCED ANOTHER ISSUE WHICH THEY SERVICED. THE SECOND HARD DRIVE FAILED 3 DAYS AFTER THE WARRANTY EXPIRED. WHEN I BROUGHT IT TO THEM, THEY NOT ONLY REFUSED TO PROVIDE SERVICE, BUT DISPLAYED A VERY POOR LEVEL OF PROFESSIONALISM IN TELLING ME I WAS "SCREWED" AND THAT THEY HAD TO DEAL WITH BEING "SCREWED" IN THE PAST, SO DEAL WITH IT. OBVIOUSLY, I'LL NEVER BE DOING BUSINESS WITH THEM AGAIN.
Description of Work: PURCHASED A USED PC FROM THEM.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
$306
BRENDAN C.
07/2000
5.0
computer repair
 + -1 more
THIS COMPANY IS PART OF A CHAIN, BUT I FOUND EVERYONE FRIENDLY AND HELPFUL. THEY SEEMED TO HAVE JUST THE RIGHT AMOUNT OF EQUIPMENT FOR COMPUTERS AND ACCESSORIES. I FOUND THAT THIS COMPANY WAS VERY HELPFUL AND I WOULD RECOMMEND THIS COMPANY HIGHLY.
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Service Categories
Computer Repair,
Computer Sales
FAQ
COMPUTER RENAISSANCE is currently rated 2.7 overall out of 5.
No, COMPUTER RENAISSANCE does not offer free project estimates.
No, COMPUTER RENAISSANCE does not offer eco-friendly accreditations.
No, COMPUTER RENAISSANCE does not offer a senior discount.
No, COMPUTER RENAISSANCE does not offer emergency services.
No, COMPUTER RENAISSANCE does not offer warranties.
COMPUTER RENAISSANCE offers the following services: COMPUTER SALES AND ACCESSORIES.