COMPUTEK

I was directed to this business by Canon Customer support to fix my Pixma MP 990 color printer. Computek is the only certified Canon support service in the Columbus Ohio area. I entered the facility and the girl at the counter began to try and register me in a NEW computer system for service repair. She struggled with the system and went into a back room and ask some guy for help. He stated " I showed you how to do this last week" in a very condescending tone towards her. He came out and sat down in a chair that had the registration screen in front of him and looked at me and said fill out all the blanks. His tone of voice was very offensive. Some of the questions did not make sense to me, like the need for a password and the type of system in a drop-down box. I ask what he needed. He replied " you don't know what you have"? again in a offensive manner. He took the computer entry pad and looked at the drop-down box (Which did not have inkjet printer listed) chose something else and stated" that will work". The girl tried several times to interject in an effort to expedite the process and he cut her off verbally each time. I had completed the entry on the remote screen and hit the submit button which registered me, the equipment to be repaired and what was wrong. He appeared to be typing at the screen and stopped and ask my name by stating my name. I looked at him and said I just typed that in! Once again in a sarcastic and rude tone stated" I did not watch you type in your name". At this point I had enough of the way he was treating me along with his coworker and ask him what his problem was? He looked at me and said " I have showed her how to do this already" which I replied that's great but why are you taking it out on me? I advised I was going to make this easy for him...picked up my stuff and left. Another woman followed me out the door asking that I return for service. I advised "No Way" and was filing complaints with Canon and Angie's list.

HP Photosmart c8180 all-in-one inkjet printer/scan/copy would not print. Dropped off at COMPUTEK and was charged approximately $40 for an diagnostic fee. Had to call several times (after leaving messages) for information/status on the unit (there was time-value on the repair). The quote to repair was approximately $250 ($200 for the part [retail] and $50 for labor). This seemed reasonable to me, however, since the price was only a few dollars lower than purchasing a new unit with better features, I declined the repair. The only thing I can really comment on was their lack of timely updates. I cannot review the repair itself since it was not done.

My canon printer stopped working so I took it to this company. I found them on the Canon website as an authoriy alszed warranty service location. Even though my printer was out of warranty, their diagnosis lead me to have them repair it since estimated it wouldn't be more than $100. Their diagnosis of a burned up print head was correct. They ordered and OEM replacement and replaced the bad one. They also gave me some good advice (using non-OEM print cartridges burn out your print heads sooner.) You save money in the short term by using the cheaper print cartridges, but not if you wind up having to replace the head.

The technician was late because they wrote down my zip code wrong, but he called to let me know what was going on. Once he got here he was friendly, professional, and extremely competent. He did the work quickly and was on his way, and the problem is completely fixed. I was impressed enough that next time I have a piece of electronics break down I'll consider calling them instead of just replacing it.

They were courteous and nice. They were sensitive to my needs and I would highly recommend them. Be sure to get absolutely clear directions of where they're located, they're kind of off the beaten path.

Took computer to them the morning of day one and picked up completed job the next day. Prompt, friendly service and clean facility. I would not hesitate to use them again. Reasonable prices too!