COMPUTEK

Electronic Gadget Repair, Computer Repair

About us

REPAIR, SERVICE & SALES, LAPTAP, PC, MAC, PLASMA MONITOR, LCD PROJECTOR, PRINTER, FAX, MULTIFUNCTION, TYPEWRIGHTERS.

Business highlights

28 years of trusted experience

Services we offer

REPAIR, SERVICE & SALES, LAPTAP, PC, MAC, PLASMA MONITOR, LCD PROJECTOR, PRINTER, FAX, MULTIFUNCTION, TYPEWRIGHTERS.

Amenities

Senior Discount

10%



Accepted payment methods

Discover
MasterCard
Visa

Reviews

4.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
17%
2
0%
1
17%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.7
responsiveness
4.9
punctuality
4.4
Showing 1-6 of 6 reviews

Michael T.
03/2013
1.0
electronic repair
  + -1 more
I was directed to this business by Canon Customer support to fix my Pixma MP 990 color printer. Computek is the only certified Canon support service in the Columbus Ohio area. I entered the facility and the girl at the counter began to try and register me in a NEW computer system for service repair. She struggled with the system and went into a back room and ask some guy for help. He stated " I showed you how to do this last week" in a very condescending tone towards her. He came out and sat down in a chair that had the registration screen in front of him and looked at me and said fill out all the blanks. His tone of voice was very offensive. Some of the questions did not make sense to me, like the need for a password and the type of system in a drop-down box. I ask what he needed. He replied " you don't know what you have"? again in a offensive manner. He took the computer entry pad and looked at the drop-down box (Which did not have inkjet printer listed) chose something else and stated" that will work". The girl tried several times to interject in an effort to expedite the process and he cut her off verbally each time. I had completed the entry on the remote screen and hit the submit button which registered me, the equipment to be repaired and what was wrong. He appeared to be typing at the screen and stopped and ask my name by stating my name. I looked at him and said I just typed that in! Once again in a sarcastic and rude tone stated" I did not watch you type in your name". At this point I had enough of the way he was treating me along with his coworker and ask him what his problem was? He looked at me and said " I have showed her how to do this already" which I replied that's great but why are you taking it out on me? I advised I was going to make this easy for him...picked up my stuff and left. Another woman followed me out the door asking that I return for service. I advised "No Way" and was filing complaints with Canon and Angie's list.
Description of Work: No service preformed. I walked out of building with my equipment because of the way I was treated.

Rating CategoryRating out of 5
professionalism
1.0


Charlie R.
11/2012
3.0
computer repair
  + -1 more
HP Photosmart c8180 all-in-one inkjet printer/scan/copy would not print. Dropped off at COMPUTEK and was charged approximately $40 for an diagnostic fee. Had to call several times (after leaving messages) for information/status on the unit (there was time-value on the repair). The quote to repair was approximately $250 ($200 for the part [retail] and $50 for labor). This seemed reasonable to me, however, since the price was only a few dollars lower than purchasing a new unit with better features, I declined the repair. The only thing I can really comment on was their lack of timely updates. I cannot review the repair itself since it was not done.
Description of Work: Diagnostic on a non-functional HP Photosmart c8180 all-in-one inkjet printer/scanner/copier and quote on the repair.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$40

Andre S.
03/2012
5.0
electronic repair
  + -1 more
My canon printer stopped working so I took it to this company. I found them on the Canon website as an authoriy alszed warranty service location. Even though my printer was out of warranty, their diagnosis lead me to have them repair it since estimated it wouldn't be more than $100. Their diagnosis of a burned up print head was correct. They ordered and OEM replacement and replaced the bad one. They also gave me some good advice (using non-OEM print cartridges burn out your print heads sooner.) You save money in the short term by using the cheaper print cartridges, but not if you wind up having to replace the head.
Description of Work: Fixed a inkjet multi-function printer by replacing the print heads.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

SCOTT A.
01/2011
5.0
electronic repair
  + -1 more
The technician was late because they wrote down my zip code wrong, but he called to let me know what was going on. Once he got here he was friendly, professional, and extremely competent. He did the work quickly and was on his way, and the problem is completely fixed. I was impressed enough that next time I have a piece of electronics break down I'll consider calling them instead of just replacing it.
Description of Work: Post-warranty work on a Samsung HDTV (sort of a recall, so there was no charge).

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

BRUCE B.
11/2008
5.0
computer repair
  + -1 more
They were courteous and nice. They were sensitive to my needs and I would highly recommend them. Be sure to get absolutely clear directions of where they're located, they're kind of off the beaten path.
Description of Work: My computer had shut down due to viruses. They took in and decontaminated my computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

PHILIP & NORA E.
03/2007
5.0
computer repair
  + -1 more
Took computer to them the morning of day one and picked up completed job the next day. Prompt, friendly service and clean facility. I would not hesitate to use them again. Reasonable prices too!
Description of Work: Computer tune-up and upgrade.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111.02

    Contact information

    1000 Taylor Station Rd Ste C, Columbus, OH 43230

    www.computekw.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Electronic Gadget Repair,
    Computer Repair

    FAQ

    COMPUTEK is currently rated 4.7 overall out of 5.

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    COMPUTEK accepts the following forms of payment: Discover,MasterCard,Visa
    No, COMPUTEK does not offer free project estimates.
    No, COMPUTEK does not offer eco-friendly accreditations.
    No, COMPUTEK does not offer a senior discount.
    No, COMPUTEK does not offer emergency services.
    No, COMPUTEK does not offer warranties.
    COMPUTEK offers the following services: REPAIR, SERVICE & SALES, LAPTAP, PC, MAC, PLASMA MONITOR, LCD PROJECTOR, PRINTER, FAX, MULTIFUNCTION, TYPEWRIGHTERS.

    Contact information

    1000 Taylor Station Rd Ste C, Columbus, OH 43230

    www.computekw.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM