Columbus Worthington Air

It turned out very well. It would have been free I did need some extra coolant added to the a/c unit that was about $60 of charge, but plus whatever I paid for the deal. Nothing bad, he was very knowledgeable about what he was doing. He explained me if I had any questions and I had couple he explained it me and everything went well. I would use them again.

Process went pretty smoothly, though it took longer than I anticipated to finish the job (4 hours). I would have liked to have been warned just how long to expect the installation to take (guess I should have asked). First the serviceman had to pump down the system and recover some of the refrigerant from the a/c system. Next, he removed bad evaporator coil and installed new one. Did a leak test after that and added lost refrigerant back to system. Serviceman was very professional and seemed quite knowledgeable about service he was providing.

The technician came to our home on time, was very professional and did a great job with making certain we would have no problems during the hot summer months.

Arrived at the agreed to time. Appeared to thoroughly check the whole A/C system, both inside and outside the house. I did wonder why he did not replace the filter as one was right near the Furnace. Did NOT try to sell me anything and explained that I should consider replacing the System in a couple of years. (System is 23 1/2 years old). The Checklist that he gave me was detailed and appeared complete.

I had noticed some leaking coming from near our newly installed A/C in our basement. They came out the next day and discovered one of the pvc pipes was overflowing due to a clog in the pipe closer to the drain. They replaced the pipe instead of just removing the clog which might have developed again later. No charge. Not sure if that was because the new system was under warranty or because we have a maintenance contract. Very satisfied with the repairman's expertise and professional manner.

VERY IMPRESSED with the quality and responsiveness of Col Worthington Air. The technician called before the scheduled appointment, showed up on time and was very courteous and knowledgeable.

It went very well. The technician was prompt, polite and professional. Also, he covered his shoes with paper slippers when he came into the house. I am not an expert of course, but he seemed to do a thorough job. He told me the voltage/Amp measurements of the main unit, as well as other details. He said that we were probably going to have to replace our main unit very soon, but that it was running fine, though we will gain a lot in efficiency when we do replace it because it is so old. As for the smaller unit, it was low on refrigerant, but he explained that this refrigerant would be discontinued next year. He could have gotten the smaller unit up and running just to get us through the summer, but it would have cost a few hundred dollars and only been good for this one season. So, we decided it was not worth it, and he was not at all pushy about it. Nor did he try to sell us a new unit. He encouraged us to call the company for a free consultation, but did not pressure us at all. Really very nice and professional and answered my questions.

Went very well. He was thorough, professional, courteous, and did a good job.

Good. NO problems, except system could be more effecient.

Jamie did a gretat job. Was very willing to answer any questions that we had. He called be fore coming over as requested and arrived when he said he would. Felt like he was giving honest advice rather than high pressures sales. Would use their services again.

Everything went fine, they were helpful. They were on time, efficient, friendly and they warned me of potential upcoming problems because of the issue of the air conditioner, but they didn't try to sell me anything.

It went very well. This is first time we are using them. We plan to use them every year. He walks through everything that they were doing and he also gave me some guidance on something that we needed to kind of pay attention to that wasn't covered necessarily by the service call, but they went above and beyond.

Sunday we returned home to no AC. We are very resourceful DIY'ers and decided to troubleshoot ourselves Monday night to no avail. Tuesday we broke down and called a repairman. He showed up when expected and diagnosed that we need a new blower motor module at a cost of $1131!! We figured we could find the part and install it ourselves so we simply paid for the service call. After spending a good amount of time trying to find the needed part number we soon discovered that in the HVAC world, this is not readily available. Manufacturers (Bryant in this case) will not provide it but send you to dealers. Dealers won't provide it but contact distributors. The average consumer is not allowed to contact a distributor directly. So basically you can never discover the part number you need. So we resorted to calling several places for quotes for the part to get quotes ranging from $500 to $714. We felt good about that, significantly less than $1134 and felt we could install it ourselves. But then with a little more research we began to discover that the common practice in the HVAC repair industry is to diagnose replacement of this unit when very commonly it is only one small part of the unit that goes bad...a thermal resistor. It seems the manufacturers of the units encourage replacement of the entire module and the HVAC repair industry goes along with it. In the end, I found a thermal resistor for $13.77 at a local electronics shop. It took approximately 3 minutes to pull the unit and disassemble. About 5 minutes to solder the new resistor on and then another 3 minutes to reinstall. And we have cold AC blowing again. I don't necessarily feel that Cols Worthington Air did anything that every other repair place doesn't do...it is the industry standard. But I did feel that doubling the price to install this unit (literally you only disconnect 3 wire terminals and 2 screws ...3 minutes of work) was not fair of this company. But more importantly I feel it is an absolute shame that the HVAC industry will take what we did for $13.77 and pass a cost of over $1000 to the consumer. I only wish there was a way for more consumers to know how to do these things themselves. It was really easy...my 12 year old daughter could have done it!

Very thorough and explained options for the additional work and cost.

It was an Angie's List Big Deal that I purchased. It was fine. They were scheduled to come between 2 and 5, they came out after 5 which was fine because I had other plans that day so it did work out that they didn't come until later but I was surprised that they didn't call earlier to let me know that they wouldn't be there until after the designated time.

Outstanding service!!! From the minute I called to the minute the technician left I was blown away by the exceptional service.

Disappointed in that I bought the deal for the AC tuneup and was told that the couldn't schedule me for another month. I felt that was a long time to wait as the warm weather would already be here. Would have expected an appointment within a week. They had no problem scheduling an appointment to repair/install a new system. Before the appointment my heat pump gave up the ghost. I called them and had them check it. A couple thousand to repair a 15 year old system so I went with a new more energy efficient one. To their credit they credited me the purchase price of the groupon off the service contract so no money lost there. They were very professional on the installation wearing the booties when walking in the house and laying down floor covering over any area they had to carry parts. They completed the installation in a timely manner and cleaned up afterwards. All seemed good. That evening when I got home it was warm in the house. The system had a malfunction due to pressure. I called and they sent someone out that evening. Checked the system and all seemed ok. Reset the error codes and left saying to call asap if it happens again as the heat of the day was gone and system was not as stressed. An hour later same thing and I called. They offered to come out again but as it had cooled I said I would wait until the morning. They were over in the morning. Left and the same thing happened. Back in the afternoon and finally fixed the problem. The system has been running for 3 weeks now without any problems. I wish the initial installation was flawless but I was pleased with the speed and effort they put forth to correct the problem.

The service technician was on time and very professional, thorough and and explained the process on everything he was doing during the service. We were very satisfied as the technician was polite and completed the work in a timely fashion.

Great. We requested Jamie, who does a thorough job. He is very knowledgeable and was happy to take time to answer any questions we had while he went through the entire system.

Service tech arrived on time and was very professional. He replaced the batteries in the thermostat and checked the furnace motor and A coil. He serviced the outdoor compressor unit, cleaned the unwanted animal debris and checked to cooling capacity. All went well.

They showed up on time, were efficient, professional, very friendly, and they answered the questions I had. They were neat inside the house in terms of putting down tarps and covering their shoes.

It turned out fine. They came out a couple of weeks after I made the purchase. I just paid the price; they did not find any problems. They came out on time, very polite and they did what they needed to do. I would definitely recommend them. It sounded like a good deal to me. They made a house call and it was basically a check up. I would use them again.

They seemed very efficient and they did what they needed to do. They got the job done in a timely fashion. I would use them again.

It went good. It worked for a couple of days after check up and then I ended up needing a new one. They installed the new one. They were good. I will use them again if I need them.

The overall experience was very good. Everything checked out fine for our 14 year old system; there was no pressure to repair anything or warnings that anything needed to be replaced. I will definitely have them back.