CERTIFIED SYSTEMS

Extremely well

We bought a Casablanca fan that came damaged and they referred us to Certified Systems (they were the only contractor in the city that does their repair work). We didn't have to pay anything since it was under warranty but we never got our fan back. Bryon came and picked it up in October '08 and never once tried to make contact with us. We constantly had to chase him down. He no-showed more than anything and claimed we always had "heard him wrong" when it came to the appointment time he didn't show up for. He did bring it back once to see if it worked which it didn't. He should have checked it in the shop first but he didn't and it blew our circuit breaker 3 times then started smoking. He claimed Casablanca was slow on sending the parts but when we talked to Casablanca that wasn't the case. He told us 2 times that we weren't a priority since he didn't have to pay him. After no showing the last time and telling us numerous lies, he hung up on us when we called wondering where he was. He also told us we had an attitude with him and we would have to wait until the next week for our fan. After reporting him once with Casablanca, we called them again and they're finally sending us a new fan.

Very pleased. They are only the Casablanca Fan authorized repair company in the area. I called mid-morning and they came by later that same morning and fixed the fan. Very pleasant and responsive.

unknown

THE ONLY IN-HOME SERVICE FOR CASABLANCA FANS IN THIS AREA. VERY RESPONSIVE AND PLEASANT TO DEAL WITH. I CALLED EARLY IN THE MORNING, AND THEY WERE HERE THAT SAME MORNING!! THEY ALSO DO OTHER ELECTRONIC WORK, E.G. SECURITY SYSTEMS.

WAS HAVING A COMPUTER PROBLEM AND HE EVEN HELPED ME WITH THAT WITHOUT CHARGING. HE DOES ALARM SYSTEMS AND WE ARE GOING TO CHANGE TO HIS SYSTEM BECAUSE MONTHLY CHARGE IS HALF OF WHAT WE ARE PAYING NOW.