CertaPro Painters of Central Ohio

Miss communication about the finally balance, I assumed I would be billed for additional service, not e-mailed. I do not look at my e-mail everyday, maybe twice a month.

Painters missed a small bit of the job, but through their follow-up phone call to me (before I called them about it) they offered to come make it right, and they did so to my satisfaction. Very great guys that did the job neatly and courteously.

Dan came to estimate shortly after I submitted an inquiry. He did not try to upsell; rather gave tips on ways to save money on the project. Certa Pro was able to provide a great quality carpenter to replace rotten wood trim, and was responsive to changes we made along the way (my husband decided to ask for additional wood repairs). The painting crew was very nice, did great work, cleaned up each visit, and were accommodating when our roofers joined the work crew and they had to work around each other. Patrick was amazing in communicating with me, particularly around the complexities with the roofers needing access. I wish we hadn't tried to time the jobs so closely, but I never heard one complaint from the painters...they were awesome, and we would hire them again in an instant! We have friends who used Certa Pro in Columbus, and they rave about them too!

Waiting on them to get my lawn spicket fixed that their power washer person broke which is costing me money from the water leaking but yet they still want the rest on their money. When job is finished was the contract. Job is not finished.

Had a little hiccup in the beginning getting a quote. I was then assigned to someone else and all turned out well.

Dan looked for ways to save us money, rather than up sell, during the quoting process. Patrick did a tremendous job coordinating with our roofers, who were coming along behind the painters. We were trying to help out with this timing, but it ended up getting complicated and we felt really bad, as it inconvenienced the painters. But they never complained, were so nice, and did a great job. The paint crew was very nice and cleaned up completely after their work. Would definitely hire them again, and can confidently recommend them!

Overall they did a decent job. I don't hire a lot of contractors, but when I do, they never seem to "do as good a job as I would do" and that was the case with CertaPro. I hired them to paint our house. The contract said they would remove the downspouts to paint them, which they did not do. The painter said it's too time consuming and not cost effective. I did not care one way or another, but if you don't plan to do it, why put it in the contract. They left paint chips on the front porch and all around the house and did a poor job with patching and painting the porch ceiling. The estimate process was a little difficult. They only wanted to meet me between 9:00 and 2:00. That would have meant taking time off work. Seems like a service company would arrange for evening or weekend times to meet people. Again, overall, they did ok...and I do recommend them. I got 2 estimates from 2 other companies and working with those 2 companies was a worse experience than CertaPro. Just to set your expectations too high.

Professional and very personable. Great pride in their work

The estimator was excellent, financing was available, color consultation was helpful, scheduling was easy, the painting looks great. Two minor concerns were that the crew ran out of one paint and a fourth day was necessary to finish.

The estimator was very professional and helpful. Painter was also professional and work was performed efficiently and it looks fantastic.

They sub contracted this job, I would have liked to have been informed at the time of the estimate that they were not going to do the job themselves. They didn't clean up after themselves the first day. They (people actually doing the work) were very unorganized and I never knew when they were coming. I also did not know that I was supposed to micro manage their work. I pointed out a couple things that they fixed right away, but after they were gone and looking at the room in a brighter light, I could see many many flaws. Poor coverage, a part of molding under the banister and the bottom of a shelf that they didn't even paint. The owner came a gave me a punch list of the problems but with two options: 1 - they would fix for free 2- at charge of $150.00 more. Whatever happened to doing the job correctly the first time? It's all done now, I wasn't paying any more money and I can live with the way it looks, but shouldn't I LOVE the way it looks after home improvement?

The estimator was very punctual and set our expectations on the costs and timeframe to complete it. We had followup by their painting consultant on the color choice and the paint crew contacted the week we were told they would be there. It was a 2 day job and the crew was very professional, courteous, and did a great job. It was a 3-man crew and they got everything done on time, showed up when they were supposed to, and cleaned up everything after they were done on each day. I would highly recommend CertaPro Painters in the Columbus area.

The CertaPro team did excellent work and I will use them again, for sure. Attention to Detail seems to be their Motto!! A good 2 coats applied to my 3 bedroom, 2 stairs, Linen, Pantry, Coat, Laundry Rm., Kitchen, & under the stairs lower level storage/closet. Wonderful 3 coats to my exterior front door as well as the retracting exterior garage door. Just wonderful work which will help sell this much-loved condo FAST.

They were very easy to work with, fast scheduling, on time arrival, and finished the job quick!

I was surprised to learn that CertaPro Painters did gutters. They did a great job.