C W MILLER COMPANY INC

Gave contractor door mfg and model to get correct size springs. Work done quickly within the time window given.

We've used them many times. They're perfect. There's not many people that will come this far out. They cover a large area.

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Installation was fine, but they did not stand by their product when I encountered problems.

I called CW Miller to have my garage door serviced since it would not close. The customer service rep suggested I try to adjust the track first before scheduling a service call. Adjusting the track worked. I appreciated the advice and honesty provided to me.

Very good customer experience! Barry was the service technician. He was prompt and professional. He even adjusted the tension of the garage door opener and electric eye, even though that wasn't part of the work order.

Very happy with the service we received from CW Miller. I had a quote from another vendor for nearly double the cost for the exact same equipment. The tech arrived when he said he would and installed the first opener quickly. We were so pleased that we hired them to install our second opener, even though it was still working.

I have always had good experiences with C.W. Miller, both the office and the technicians.They have always done a good job of explaining my options, the costs, and pros and cons. Our garage door opening system was originally installed 2001. I used them back in 2007 to replace a damaged roller (cost unknown) and again in 2011 to replace the main door bracket ($95 = $75 service call + $20 bracket) which had come off the door. They replaced it with a larger, sturdier bracket. With the spring repair, the spring replacement was done and the door operated fine that day. When the door did not open properly the next day, they were out promptly to make the necessary adjustments.

My voice mail was returned promptly; however, I didn't receive a call back with a scheduled time so I returned the call and was immediately grilled and treated like I was an idiot and was sassy. I felt they were trying to make additional money on me because I couldn't answer the technical questions they were asking. The person then hung up on me and said he didn't need my business. Very unprofessional. After that, I wouldn't recommend them to anyone. They were more interested in replacing the door which would have been a high cost.

CW Miller installed the garage doors on my home approximately five years ago. When I called them for a service call, which I was very willingly expecting to pay, they would not perform the service call to fix the issue with one of the doors. I am located approximately 40 minutes away, and when I called to schedule the service call, the owner said it would be 60 dollars for the service call, in addition to the service, whatever was needed. I was OK with that!!!! He said he would call me back to schedule "within a week." He did call back a week later and said the service call would be about 135 dollars. I did not say no to that, but I did say "What about the 60 dollars that you already quoted me?" He didn't really answer and, again, said he'd call me back. So, two or three more days passed and he called back and left me a voicemail saying that I "...needed to call someone else." I was in shock because I never once said I wouldn't pay the service call. I called them back immediately and asked to speak to the owner again and the secretary had no interest in having him call me back by saying "Well I can't force him to call you." She was ZERO help and could care less about me. The owner never returned my call. Remember, this is a company that ORIGINALLY installed my garage door, and my only guess as to why they will not help me is because I am about 30 to 40 minutes away. VERY disappointing and VERY RUDE on the phone. What a joke of a business. I will not suggest this company to anyone, how could I?

Called and reported problem to C.W. Miller and an appointment was scheduled. The technician called 30 minutes before he planned to arrive and then arrived as promised. He replaced the broken spring in less than 30 minutes and everything works great. Thanks.

This company is truly disappointing. CW Miller installed the garage in our home as part of a new construction. Within the first three months the coil came off unexpectedly. To their credit, they came out the very next day and fixed it immediately. I truly appreciated the response. Only 10 months later, the garage would go down 2 feet then back up 2 feet regardless of how many times I cleaned the sensor per their suggestion. We have not been able to resolve this issue. A week ago, my garage door opener stopped transmitting despite the red light on the remote turning on. When calling CW Miller (15 months after the original installation) I was greeted with a woman who told me that the original request regarding the coil was due to me closing the garage door on something. Then, despite me being 3 months out of warranty, and the constant issues that have come up with simply opening and closing my garage, CW Miller has refused to stand behind their work, asking me to pay $80 for a service fee. In some sense, I feel like this garage was installed completely incorrectly only to later be able to reap the benefits of a repair. I'm a fair consumer, and I rate companies equally, so when calling CW Miller to talk through honoring the fact that my garage isn't even 2 years old, and has been serviced once already and now requires another service because it will not even close, and now the remote is broken, I'm simply told the warranty is over so pay up. Truly disappointed, and will EASILY find someone else to fix this issue despite it being at my cost for a brand new garage door opener.

Late last night we discovered that the garage door would not open (well maybe 4 inches). Both cars were in the garage for the night so we had to get the door open if we wanted to use a car. We went inside the garage to pull the door off the track to manually open it but we could not move it at all. Upon further inspection we noticed that the spring was broken. Although it was after 8:00 pm, I called CW Miller (who installed the door when we had our new garage built about 8 years ago) and left a message. I called again this morning just to make sure they got the message and they had already sent someone to the warehouse to see if they had a spring. She called back to say they did and they would be out between 10 and noon. He got here a little after 10 and had the spring fixed in about 40 minutes start to finish! I am writing this at 11:00 a.m. That is amazing service and I so appreciate that they realized the situation we were in and responded quickly and professionally. I will definitely use them again, and I absolutely recommend them.

Fast, efficient, and reasonably priced. In and out within a half an hour.

We have used this company before and have always had a great experience with them. We used them to replace the opener and a bottom panel of the original door, but this time we had to replace the entire door. When the garage door hardware starting separating from the panels of the door we called C W Miller because of our experience with them in the past. They came out within a couple of days and took a look at the problem. We decided that the best route to go was to replace the entire door with a better quality door. By the end of the week they had called me and said that they could come out and install it the next day. They were here before 8am and replaced the door within a few hours. I loved that they were here early that way I didn't have to wait around the entire day for them to come. They are the only company I will use for garage door services in the future.

I called at 8:15 a.m. and left a message. They called me back at 9:00 and said they would arrive between noon and 2:00. They were at my house at 12:15 and were done by 1:00. Replaced the broken spring, and did other maintenance on my door. They were very prompt, polite, professional and reasonably priced. I will recommend them to all of my friends and family.

One bottom seal was too short and we never viewed this as a big deal until a mouse decided that he wanted to cohabitate with us in the garage and we assumed that this was his entry point. We contacted this company regarding replacing the seal and they told us that they shrink over time and that the would not warranty the item since it has been 4 years. I explained the situation and lack of importance placed on this issue until the new development (mouse). I also explained my position that it was always too short and that the other door is still the perfect length. As well, I doubt these things would shrink 3-6 inches as well. Even though I think I explained my position very professionally, they became rude. In an attempt to get something to help me financially on getting this fixed since it definately needed fixed, I asked if they were in aposition to potentially discount their services if I was to pay for this - they were very quick to say no and to end the conversation. This is not a company that appears (from my perspective) to put any value into customer service.

They were prompt, they were courteous, and they did a good job. I thought they were very knowledgeable and he was very efficient. I was amazed that the man could lift the garage door; he knew what to release to make it raise. He fixed it, he was very courteous, and then he went on his way. I thought the price was reasonable.

I was pleased with them. I have used them more than once. I think I also bought the garage door from them about 20 years ago. They came the same day when I called.

Wonderfully. I discovered the broken spring 2 hours before I was taking a 5 day road trip. A neighbor helped me get my car out of the garage and recommended I call C.W. Miller. 1.5 days before I got back to town I called and arranged for them to come out. I have since recommended them to another neighbor who was also very pleased.

When I spoke with the receptionist on Friday we got into a bit of an argument and she hung up on me. I am now looking for someone else to service the door.

I WILL NOT CALL THIS COMPANY AGAIN. THEY ARE ONLY INTERESTED IN REPEAT SERVICE CALL CHARGES AND REFUSED TO REPLACE SECOND SPRING ON PRIOR VISIT. NEEDLESS TO SAY A SECOND TRIP WAS NEEDED WITH IN A SHORT PERIOD OF TIME. UNWILLING TO LISTEN TO CUSTOMER AND CERTAINLY HAVE NO INTEREST IN PREVENTIVE MAINTENANCE WHEN ALREADY HERE. VERY UNHAPPY WITH SERVICE, OR LACK THERE OF. EXTREMELY DISPLEASED WITH TRYING TO SCHEDULE.

THEY SHOWED UP WHEN THEY SAID THAT THEY WOULD AND DID A FANTASTIC JOB. THE GENTLEMAN WHO PERFORMED THE REPAIR WAS VERY COURTEOUS AND DID A GREAT JOB OF CLEANING UP AFTER. WE WOULD DEFINITELY USE THIS COMPANY AGAIN.

INSTALLED A REPLACEMENT GARAGE DOOR AND OPENER. VERY COMPETENT TECHNICIAN, WORKED STEADILY, VERY IMPRESSED.

EXCELLENT, THOROUGH, PROFESSIONAL. INSTALLED AUTO. DOOR OPENER. FAIR FOR QUALITY OF WORK, OUTSTANDING SERVICE