Buckeye Spa & Pool World

Called Buckeye Spa to diagnose and fix a problem with our spa/hot tub. The problem: The low speed setting for the jets worked just fine on filtration mode and upon pressing the jets button once. The high speed setting however, was not working when pressing the jets button a second time. It would make a noise like it was trying to engage, then nothing. Brandon came out to look at it and quickly came to the determination that the motor needed replaced to fix the problem, despite me informing him that the current motor was approximately 2 years old. Unrelated to the high/low speed jets problem, he said our ozone component needed replaced. All in all, his estimate to replace the ozone and motor and including labor/trip charge came to $1400 plus tax. While it was more than I was hoping to spend, I told him to go ahead and do it while he was here if that will fix our problem. He had the new motor with him, conveniently. Despite the new motor being installed however, the spa has the exact same problem as before. Upon calling Brandon to inform him of this, he claimed we had the very rare instance where the problem wasn’t the motor but the circuit board. I asked if there was any refund process, or what the next steps would be since he replaced our reasonably presumed working motor only to have the same exact problem persist. He said he had already disposed of our old motor and that it didn’t matter anyway, because we had the new one installed already and there would be no refund of any kind. In the time since, I have learned more about the process and spoken with 2 additional hot tub techs for second opinions (one from Cal Spas themselves, the brand of the spa/hot tub). According to both of these sources, based on the description of my problem they would not have immediately skipped to the replacement of a motor, even without the knowledge of the motor being only approximately 2 years old. Their recommendation was to ensure the proper power was getting from the circuit board to the high speed connection on the motor. They both thought it was a very odd step to replace a major component like the pump without first testing to see if there was an issue with the circuit board, considering the test is not time consuming or complicated. TLDR: Buckeye Spa came out to fix an issue, he replaced a working motor with a new motor, I gave him $1500, and our spa has the same exact issue it had before.

Three Appts. Thee no shows

Came for an estimate after waiting all day, showed up at 6:30 pm. Charged service call and mileage which was outrageous. Left stating was ordering all parts needed. Came back a month later stating still needed parts and wanted to charge another service and mileage charge. Never came back and now 4 months later I contacted another repair company who showed up promptly, only to find out that Buckeye had removed and taken ALL of the electrical components out of my hot tub and took them with him. Including a brand new control panel which I purchased prior to him coming that had nothing wrong with it. Total crook, had no authorization to remove and take any parts as NO work had taken place. BBB notified as well as Attorney Generals Office. Epic failure on my part for not researching more. Hope to save someone else the same trouble.

Horrible. Told us that it would be fixed by Christmas and all he has done is rip out insulation. We have called him dozens of times and he never seems to answer or have time to come back and finish the mess he made. Brandon never finishes a job before he starts a new one so he is never on top of his customers. He could use a few classes on business management, ethics, and customer service before trying to run a company. Would never recommend or use ever again.

I called Buckeye Spa after I was stood up by Spa Doctors on a Monday evening, after hours, and Brandon called me back that evening and was very courteous. My appointment was scheduled for that Thursday PM, and after he dealt with an unforeseen circumstance, he still called me and managed to make it to my house to do the job!!! He's so **** smart, and figured it out within 5 minutes. He ordered my parts and was back to finish my job tonight. Very happy and impressed with his work and professionalism.

unknown

We had a leak in our hot tub. They came out to look at the hot tub and told us that the motor was bad. He stated that it would be better to just buy a new spa as opposed to fixing the one we had. He fixed two diverter valves for us. They didn't even try to find the leak. We took the motor to a company to have it looked at, and there is nothing wrong with it.

This is a one man show. Had an appointment and requested any time before 4. At 5 I called and cancelled appointment. At 8 Brandon calls and said he was around back and cleaning hot tub. So I left in middle of my dinner plans to meet him. He ranted on forever but after a couple hours I had bought new cover, ozonator, chemicals and filter. He installed ozonator by splicing wires from the old one. I found out later that this is below code and electrical hazard. The cover took 3 months to receive and he never delivered filter or refunded my $75. Do not use.

Very unprofessional. Never showed up for appt and no call to explain. I would not recommend this outfit for any spa or pool maintenance.

The service went very well. The service was completed over a long period of time and about 10 different people came out for the job. I was very pleased with everything they did. The technicians did excellent work. I had no problems at all with scheduling.

Contractor showed up and talked a lot. Charged me 100.00/hr labor which he spent most of the time talking about personal life. Over charged for parts as well. 20$ each for couplings, washers etc. 500$ for motor. I did not receive an estimate for approx charges. After 3 hours, hot tub was fixed and I have a 1500.00 bill. Very disappointed in business practices and unbelievable for parts/labor charges. I would never use this company again and def would not recommend.

The first time he was supposed to show up, he couldn't figure out the realtor lockbox on the door to get to the key and THEN wanted to charge a trip charge for his failed attempt. When he finally did get there, he replaced the motor in a matter of 10 minutes but then after testing it, filling the tub and then draining the tub, water started pouring from the celing into my kitchen. He had no idea if what he did had caused the issue and said we needed to get a plumber in. All I know is that the tub didn't leak before he put the motor in and now it does.