Buckeye Heating & Cooling

They were great, very pleasant and nice to deal with. The furnace was half of another estimate I received.

Everything went very well. The salesman was prompt and gave estimate on the spot. Installers arrived exactly on time. They were professional, neat and kept the area clean. Very willing to answer any questions. Everything went as promised.

I have used them before and I just keep calling them back. They do a good job!

We have used them for years. They did a good job and we will use them again.

The quote included a media filter and humidifier at additional cost, and a programmable thermostat and replacement filter for the first change at no extra cost. The salesman was particularly helpful in educating me on the differences between high efficiency and regular furnaces, including a couple of adjustments (1) Horizontal venting out the side of the house instead of up the chimney and (2) Replacing the return air duct running alongside the furnace to match the width of the unit for maximum airflow) that were included in the quote at no additional cost. I used this information to confirm with the company I ultimately selected that they would do these things as well. This company provided my best quote by a slim margin (less than 1%). I actually ended up picking the other company based on my math error in applying additional costs for the media filter and humidifier and the Angie's List discount.

The technician was very professional and clean with what he was doing. I would use them again.

They have always been dependable and offer great service.

David, the repairman, was insulting from the start. First he found an electrostatic, charcoal infused/hepa air filter, and insisted that was the source of the problem. I explained that THE FILTER WAS NOT CAUSING THE CLANGING FAN SOUND, and was not dirty, but was supposed to be black for odor control. He then said rudely, "Fine, then what do I know--apparently you, Miss, are the expert!" I tried to redirect the repairman to the clanging fan--David said it "was a complete unit, and needed to be exchanged out for a new one, and he could fix it for $600." When asked to just make a quick adjustment to the fan blade, he refused, stating "there's no way to get in there-buy a new unit." We refused, knowing this was fishy. My husband later came home, and although not schooled in furnace repair, was able to adjust the fan blade and stop the clanging in 20 minutes. We filed a complaint with the manager, Diane, at Buckeye Heating, but she never returned our calls. We want our $65 back.

They are trustworthy. The technician was very knowledgeable. I would use them again in the future.

Buckeye was able to work with my schedule - was available for and willing to schedule a routine maintenance call on New Years Eve. Arrived on time, everything checked out in good working condition - I appreciated the little extras mentioned above. Would absolutely call them again in the future.

Sales person spent lots of time with us and was thorough, professional and polite.

I could easily have accepted information that they do not serve oil furnaces. I was very disappointed with the constant delay, with promises to call, and later no follow through with even a phone message. I value honesty and reliability, and experienced nothing of that from Buckeye Heating and Cooling.

The office was very friendly and prompt to schedule and answer questions. The HVAC tech came out to the condo to maintain the heater and look at a problem on the A/C unit. He refused to check the A/C because it was on the roof (two-story unit) of the condo complex. He said it was too steep a roof to climb. When I called for service, I did mention that the A/C unit is on the roof and the tech needs to bring a big ladder. He checked and maintained the heating unit, which was located in the condo itself. I called Buckeye and spoke to the billing rep and asked for a maintenance contract on the heating unit only. This is $60 from what I was told when I called initially. I had the home warranty service fix the A/C unit. I told her I would call back (Brenda Platt, I believe) and let her know what I found out about how the a/c was fixed. I called back but have not heard back from her in regards to adjusting the maintenance contract fee and a refund of $19.00.

We had a great experience. We met with several companies and felt confident choosing Buckeye. Pete immediately returned my call and came out to do an estimate. We scheduled the work to be done within a week. The two gentlemen that installed the system were nice and professional. We had several companies recommend several different systems. I felt that Pete really picked the best system for our house. He also gave us the best price.

We were especially pleased with how prompt they were. We called on a Monday morning and they showed up later that day. They are very efficient. They offered us various discount plans. We have a contract with them.

Went well. Good value for twice a year maintenance, discount on any service/parts that would be needed.

Horrible. The service technicians did not show up within the schedule appointment window on 2 separate occasions. After the first missed appointment, I complained to their service manager and was promised better service and a timely arrival for the rescheduled service appointment. Unfortunately that was not the case, as the service technician did not arrive on time AGAIN. This company treats their clients unprofessionally and do not place any value on their clients time or patience.

WE HAD A FEW LITTLE PROBLEMS, BUT OVERALL THEY DID A GOOD JOB AND HAVE BEEN VERY HELPFUL.

We were very impressed they came when they said they would. They gave a very thorough check up and gave helpful advice. Technician was very polite and they wore shoe covers. We signed up for their regular maintenance program.

I called them on the phone to ask for pricing. The sale manager, Pete, gave me a rough quote. I called back to set up an appointment for him to come out. He came and gave me a written quote. I decided to go with them. I had to wait a couple of days for actual installation. They sent out a 2 technicians to install the air conditioner. The installation took an afternoon. Everything went smoothly. I am satisfy.

Very pleased with all of their work.

Instead of $3500 for a new unit, we paid $75 for his service! We were thrilled with the timeliness (given the heat!) and his expertise. We will definitely use them in the future!

They were only here for an hour and there were no parts involved. I felt the price was exorbitant.

When using my air conditioning, I was experiencing water or condensate leaking hear the heat exchanger by the blower (in my basement). The Buckeye H&C person identified the problem, which was a clogged drainage tube (specifically, it was clogged within the trap in the tubing leading to the floor drain). We then did a contract and he replaced the PVC pipe trap. I do think that $193 was very expensive for the amount of work and materials. If I could do it again, I would have stopped after he identified the problem and actually fixed the problem myself.

We called and someone walked us through the steps on the phone to see if we could self-remedy the problem by shutting down the system and checking a few simple things. It was such a nice gesture and we appreciated their attempts to save us a service call, even though we were completely new customers. A few weeks later, when we were convinced something was really wrong, we called back and they quickly worked us in. David came and was courteous. He always wore slippers in the house and repeatedly put them on when he went in and out. He added coolant to our system after explaining all options.