Buckeye Heating & Cooling

I had a horrible customer service with Buckeye. I'd previously been told they could have someone out that afternoon and that they'd call to give me a time (so I could leave my office and travel home). Instead they called over the lunch hour, left a message, and dispatched the technician without confirming I could be there, then left me an invoice for the trip. When I called them to discuss and possibly re-schedule I was told very curtly "that's how they work" and that it was essentially my fault for not being available; this was shared in a very negative tone and that I owed them for the travel time. It certainly seems like they must have plenty of business if they can treat potential customers so rudely.

They did everything they were to do, were very timely and efficient. They did not leave a mess afterwards and that was a concern for me.

Great-easy to schedule and showed up on time.

I have an annual contract with them. They come out twice a year to service my heating and air conditioning units. Three years ago, they installed heating and air conditioning systems, at a reasonable price. They are a great company. They are good at scheduling. They come out on time. The service technicians are very knowledgeable. I will continue to use their services in the future.

They were professional, on time, offered a discount even though it was outside the incentive period.

We had the A/C running all day, every day and it wasn't keeping the house cool. We have an older unit and I'd had it recharged in the past. The technician was courteous and did his job thoroughly. He told us we should be figuring out how to replace the unit as soon as possible, but didn't give us a hard sell. The A/C immediately provided a more comfortable atmosphere and worked well throughout the summer.

The service tech arrived early (I believe I was the first stop on his work schedule). He did his AC check (check AC pressures and temperatures) and made a requested change to the AC condensate drain (Cost ~$90).

Recently cahnged annual service contract to Buckeye Heating. Was less than satisified with prior servicer. Buckeye seemed thorugh in providing service and did not try to sell additional products or service.

Technician was extremely nice, respectful, and helpful. He answered all of the many questions I asked and did not rush anything. This was the 2nd great experience with this company.

The service was prompt and we were pleased.

Everything went well, they seemed to do a good job. They did what they said they were going to and they left without a mess.

It was fine. It was a 90-degree day and they came the same day I called. I called at 8:30 a.m. and they were here at 1:15 that afternoon. The service tech was competent and educational.

nice salesman-responsive to questions & e-mails, competitive prices, friendly installers, prompt service

I also took advantage of the Angie's List Special for cleaning the a/c & freon. We go the appt quickly and Larry came out right on time. He told my husband that there was a crack in the belt that was causing the blower to not operate properly and we should replace both for $665. He said these parts could go tomorrow or last for years and years--impossible to predict. The weekend was pretty nice and we didn't turn out a/c back on after he left until yesterday. I got home and it seemed stuffy but was very hot outside. When I got home from work today I couldn't figure it out because it really felt stuffy and usually this summer when I walk in after work I need to put a sweatshirt on because it is too cold for me. So, I went to feel how cold the air was coming out and there was no air coming out--I checked all over the house. So, I thought maybe we were supposed to turn something back on after Larry left that we forgot or that he might have forgotten to do something so I called Buckeye Heating and Cooling. I spoke to a nice man that said the office was closed but he would have someone call me. So a tech called and I said no cold air was coming out and he said maybe we had "frozen up"--that this can happen when they put freon in and if it is that I have to turn off everything because he cannot do anything until it is unfrozen. So I went down the basement and he told me what to look for and sure enough I could see the ice. He said it could be the motor or blower he wouldn't know until he looks at it. He could have come out tonight for $118 but couldn't really do anything because of the freezing and I need to call the office in the morning to schedule. Obviously, I can't say they did anything wrong but this is just really a huge coincidence!

We called as we have a service contract early Friday evening. We were told we would get a call. We finally called back at about 9:30 as we had heard from no one. The tech could not come out as it was dark, but he had no knowledge of the call. On Saturday we called in the morning to ensure we would get service. The tech on call did not know of us again, even though the tech from the previuos night said he would make sure we were serviced promptly in the morning. We finally got a tech to come out. When he got here he was great. Our contract helps us get service, but their communication challenges do not allow us to get service as promptly as we would hope for, or for that matter without extensive follow up from us.

Buckeye sized up the problems with an old system installed by the Wentz previous company 20+ years ago and recommended some new equipment. Price was competitive, installation smooth and well done.

I paid my money to Angie's List and got my coupon for half off air conditioning check and cleaning from Buckeye Heating. I called them and set the appointment. The appt. was set for between the hours of 9-12 and he arrived at 9:30 (which was good). The first thing he did was check my air filter (which is a long term and expensive air filter) and he said it needed replaced. I said ok. He wanted to check my Aprilair humitity box on the furnace and I said no it was ok. Next he went outside to look at the outdoor unit and came back shortly holding a part that he said needed replaced and that it could go out at any time. What was I to do? So he replaced it. All in all I paid $240 for a $40 special to have my air conditioner checked. I think that was pretty expensive. I guess it goes to show that I should have stayed with my old company who had been servicing my high efficency furnace unit. I feel that I was "cleaned" after having mine cleaned.

Overall, this was a very disappointing experience. I emailed about 8 different Angie's list heating and cooling vendors. All responded, but most emails were not very professional and did not address my question. Diane from Buckeye heating responded with the most professional email and really seemed eager to help me. She gave me some tips I could do myself that may have fixed my a/c. I was very appreciative of her efforts, so when those tips didn't work I decided Buckeye Heating and Cooling was the direction I wanted to go to get my unit fixed. My a/c and furnace are both over 20 years old and I am very aware these will need to be replace very soon, but I would like to get all the life I can possibly get from them. Their service tech Larry arrived at my house was very professional gentleman. He did the freon charge and my a/c was working again. Up to this point I was very happy with this company. About two days later I noticed some standing water in my basement coming from my air conditioner. This never happened before Buckeye Heating arrived; therefore I wanted them to know about my issue. I contacted Diane; again who was turned a bit hasty with me. She told me "this will happen with older units when they are low are freon. They will begin to freeze and melt and this is the reason for the standing water." This didn't make sense to me since I was almost out of freon before Buckeye heating and cooling came to my house and I never had any standing water in my basement. I, then questioned her and she got very angry and raised her tone of voice with a comment to the effect of "I've been doing this for 25 years and I know what happening to your unit." I insisted this didn't make sense and she sent Larry back to my house that same day as my call. I was happy about this until he took 10 minutes to tell me the same thing and charge me $70 dollars for coming back out to my house. Larry opened up my a/c unit to show me coils that were not frozen up and told me they were freezing up and leaking. I was not happy about the trip charge and called Diane back immediately. She never returned my phone call. This $70 charge didn't seem to make much sense to me. I did not have a leaking air conditioner prior to Buckeye Heating and Coolings arrival at my home. I am also obviously in the market to purchase a new a/c unit and heating unit since mine are over 20 years old. If Buckeye heating and cooling really cared about making things right, in my opinion, they would not have charged me for that extra trip charge. Constantly frustrated with a basement that has standing water, I began to tinker with the air conditioner to see if I could fix the problem. After about an hour I had discovered where the leak was coming from. I tried two things and quickly discovered where the problem was in the a/c unit. There is pvc piping leaving the a/c unit going to a drain in my basement. The pvc I noticed was very dirty. I dropped some hot water down the tubing and used a wet/dry vac to clean out the tubing. I also noticed part of the pvc could be hindering the draining process. I have absolutely no experience in heating and cooling and I fixed the problem in less than 2 hours. Overall, this makes me happy to know that I did not stay with this company and eventually purchase my furnace and air conditioning unit because they do not provide the service that would take care of the investment in my home.

excellent. would recommend. Brad's power point presentation was the best sales presentation I've ever seen. did a wonderful job of explanning attributes of different systems

We took advantage of the special they were running for cleaning and service. They did add coolant and it was a really good price for that service. The only thing I wasn't totally happy with was that the special was to include cleaning, but when he got here he said we should have our fan cleaned and that would be $230 if he did that. Since cleaning was included in the coupon we bought, I wasn't really excited to hear that we needed more cleaning for about 6 times the price of the original quote that was to include cleaning. Given what we paid, we got what we paid for but it still was just a little disappointing. I think what we got was a crazy good deal for what we paid, but I was expecting what the ad said - cleaning. So the fairest thing I think would be to have explained what they really meant by cleaning. I still would have purchased the coupon for the $40 deal though - that was a good deal to come out and add coolant and do SOME cleaning.

Overall, it went well. They came out promptly to provide an estimate. Our A/C went down on hottest and most humid time of summer, and it was several days before they could do the install. It would have been nice if they could have tried to get our old A/C going for the time we were waiting for the install.

I called the Heating & AC company that normally service our AC but they didn't call back so I called Buckey. The service rep for Buckey was great on the phone and said they would come out in an hour to take a look at our AC issue. 15min after I talked to the rep my original H/C called back and said they would come out for free. I called Buckey back and asked that they cancel the rep coming out but they never sent the message out to him. When he came out he was very irritated that I had cancelled the service and told me that he would add us to his Database as homeowners not to call. Very unprofessional. Why should the homeowner be responsible for Buckey not sending a cancellation to the service tech.

Great overall experience. I got 5 quotes from different company and Buckeye is the most competitive and best warranty offered. Brad also offered different options so I can do mix & match that works with my budget. The installation took 1 day. I was working from home upstair and the crew came in and did they job. They started at ~9am and finished by 3pm. My husband came home and couldn't even tell that they were here. They cleaned up nicely. We enjoy the new Lennox system and will definitely use them for our annual maintenance service.

Larry was courteous, wore shoe covers. He pretty much figured it out right away that our furnace filter was clogged. I learned to change the filters more frequently (blush). When our aging systems fail I will definitely give them a chance to sell us our new A/C and furnace.

Things took a couple more hours than stated but they had double inspections.Everything looks great and my wife and I are very pleased and now cool in these temps of low 90's.