Blind Gallery

Blind Gallery installed blinds in 2006. That part went fine. The blinds had a warranty. One blind broke this year. Tried to call Blind Gallery many times and only received a voice message. Finally got someone who said the manufacturer of the blind (Prestige) was out of business but that she would check with here repair shop/installer to see how the blind could be repaired and then she would call back. I never received a call back. So I tried several more times and all I received was a voice message for Bind Gallery and More. They must still be in business because they still have voice greeting/message with the name of the company "Blind Gallery and More" on the message (however, I did hear from another source that Blind Gallery was out of business). I understand if they can't repair the blind for no cost since the manufacturer is out of business (yet she said the one time I talked to her that Blind Gallery would likely repair it at no cost to me). But not returning calls is unacceptable. I wouldn't have liked it but if she called and said, "sorry, Blind Gallery and the manufacturer are out of business and we can't fix your blind", at least it would have been appreciated the call. Don't waste your time or money with this company (if it is still in business).

They measured the sliding door incorrectly and the opening and closing mechanisms didn't work. One blind was not put in properly and it took eight months to correct it. I had a problem with one employee being quite rude. They do use high quality materials.

The estimate was scheduled for a Saturday and he canceled about 2 hours before which I understood. He rescheduled for the following Monday at 9:30am. I waited until 10am and he never showed. I called the store and finally someone answered, saying he could not be reached by cell. So, I canceled the service telling them about their poor grades on Angie's List. The woman at the Blind Gallery had never heard of Angie's List.

THE WORK WAS ORIGINALLY DONE IN NOVEMBER OF 2003. WE HAD SOME ISSUES WITH EXTRA CONDENSATION ON THE WINDOWS WHEN THE WEATHER GOT COLD. AFTER THE CONTRACTOR AND WINDOW CO. DID THEIR ADJUSTMENT TO DO WHAT EVER THEY COULD DO TO CORRECT THE CONDENSATION PROBLEM, THEY SUGGESTED THAT THE BLINDS BE MOVED FURTHER AWAY FROM THE GLASS. I THEN CONTACTED THE BLIND GALLERY TO SEE WHAT THEY COULD DO. AT FIRST THEY REFUSED TO COME OUT AND WERE VERY OFFENDED THAT I ASKED THEM TO "REINSTALL THEM". THE OWNER WAS VERY ANGRY AND DEFENSIVE OVER THE PHONE. THEY SENT OUT A HELPER AND HE WAS ALSO VERY COLD, HIS ATTITUDE WAS TO GET IN AND GET OUT QUICKLY.

VERY PROMPT ON THE ESTIMATE AND SCHEDULING THE INSTALL. THE INSTALL WAS JUST ABOUT INSTANT..TOOK ABOUT AN HOUR OR SO. THE OVERALL EXPERIENCE WAS PROFESSIONAL AND COURTEOUS. WENT OUT OF THE WAY TO PLEASE. PRICE IS COMPETITIVE.

I WAS VERY DISAPPOINTED WITH THE QUALITY OF THE BLINDS THAT WERE INSTALLED. THE WOOD BLINDS WARPED WITHIN A COUPLE WEEKS OF INSTALLATION. THE MINI BLINDS WERE BENT. WE PAID EXTRA FOR PRIVACY MINI BLINDS AND THERE IS STILL A LOT OF LIGHT THAT COMES THROUGH. WE'VE ALSO HAD PROBLEMS WITH LOWERING THEM BACK DOWN AFTER WE'VE RAISED THEM, AND ON ONE SET OF BLINDS, THE WAND THAT OPENS THE BLINDS KEEPS FALLING OFF. THE BLIND GALLERY WAS RESPONSIVE AND WILLING TO CORRECT OUR PROBLEMS WITH THE WARPING AND BENT SLATS, ALTHOUGH IT DID TAKE SEVERAL MORE VISITS TO GET THE PROBLEM RESOLVED CORRECTLY. I CHOSE THIS COMPANY BECAUSE THEY MATCHED MY LOWEST ESTIMATE FROM ANOTHER COMPANY. I WISH I WOULD HAVE GONE WITH THE OTHER COMPANY SINCE I'VE USED THEM IN THE PAST AND THEIR QUALITY IS MUCH BETTER.

THEY CHANGED STYLE OF DRAPES WITHOUT NOTIFICATION. MANY MORE PROBLEMS.

THEY DID A GOOD JOB. THE BLINDS LOOK NICE.

WAITED 3 MONTHS FOR BLINDS TO COME IN THEN WHEN THEY DID, THE HEADER WAS MISSING AND I HAD TO WAIT LONGER. INSTALLATION WAS POOR. I TOLD THE OWNER ABOUT MY COMPLAINTS AND HE WAS NOT VERY PROFESSIONAL IN THE WAY HE SPOKE WITH ME.

WE TOOK A GAMBLE WITH THE BLIND GALLERY. BUT THEY HAD WHAT WE WANTED, THEY TOOK THE TIME TO HELP US DETERMINE WHAT TYPE OF BLIND MET OUR NEEDS AND DESIRES. AND THEY WERE SIGNIFICANTLY LESS IN PRICE THAN THE BIG NAME [ANOTHER COMPANY]. WELL THE RISK WAS WORTH IT. THE BLIND LOOKS FABULOUS AND IT IS SO COOL IN HOW IT WORKS. THE BLIND GALLERY WAS VERY GOOD ABOUT CALLING WHEN THE BLIND WAS IN, THEY KEPT THEIR APPOINTMENTS, AND DID AN EXCELLENT JOB OF INSTALLATION. A NEW COMPANY WELL WORTH THE EFFORT TO LOOK INTO. WE TRIED THE [OTHER COMPANY] ONCE, WE WILL NEVER GO BACK TO THEM NOW THAT WE HAVE FOUND THE BLIND GALLERY.