Black Tie Moving

This company took advantage of my parents, who are both in their 80's! The company was recommended by the relator; I can only assume that they are getting some kind of kickback considering how bad this company was. Company charged over $35,000 for the move, and then charged an additional $6,000 because they needed an extra day to unpack (which was THEIR fault). The first sign of trouble was that they were unable to get a $25,000 desk out of my dad's upstairs office - I mean, someone got it in there! They had to leave it behind (after the movers broke it anyway by trying to remove a leg that doesn't come off). Nothing was packaged with any kind of care; things were just thrown in boxes with no rhyme or reason; my dad's heart monitor for his pacemaker was dumped into an unlabeled box and it took days to find. Two weeks later and we still haven't found the cords for the TVs. Boxes were left in the wrong rooms, furniture was not fully assembled in many cases - how do they expect my 80+ year old parents to solve these issues? They stacked unwrapped lampshades into boxes with other items, and nearly all of them are bent. Many other items were broken. I've moved many times and I've never seen anything like it. I hired a local moving company with an unpacking service for my parents, and the lady who runs it took pictures of how the boxes were packed and said she is going to use it for training her staff on how NOT to pack items!