ARTEMIS DESIGN & CONSTRUCTION

It was a fairly big project, and they were fabulous. They do big people and they do little people - we are little people and we were treated with respect. Gwen Longbotham is the owner of the company and I really liked the way she sat at the table with both of us and explained everything. She is one of the most professional people that we have ever worked with, and she is a 100% reliable. She does what she says she is going to do, and the cost is what she says it is going to be. She is just really very sensitive to what you want. Not only is she really fabulous but the people that work with her are as well. The design was very good and they did everything they said they were going to do. We went away because we didn?t want to go through the misery of all this and left them to do their job. Everything was perfect. We trusted them and they did exactly what they said they were going to do. I can?t praise them highly enough. There were some little things that we wanted done and they came back later and did it - it was some hardware that had to be installed on the cabinets. I don?t know of anyone that has ever worked for us that I think as highly as I do of them. They do real good work, and I would rate them highly.

I called Gwen to schedule an estimate for a kitchen and bath remodel. It took her a week to call me back (she said she had been moving). We talked for 25 minutes as she asked detailed questions about the house and project. She told me repeatedly that she wasn't sure her company was the right one for the job, but that she would come to our house to check it out before making any decisions. We scheduled a time the following week to meet at the house. On the day we were supposed to meet, she called about 45 minutes before our early morning appointment to cancel, because something had come up with an existing client. She said we should call her to reschedule. I called her later that morning, and she said she didn't have her planner with her, but that she would call me back to reschedule. I never heard from her again. If she didn't want the job, I wish she would have said so from the beginning.

I TOOK NEARLY A WEEK FOR SOMEONE TO RETURN MY CALL.

YOU WOULD DO WELL TO SHOP AROUND BEFORE HIRING THIS COMPANY. THE PERSONAL SERVICE AND HIGH QUALITY THAT THEY CLAIM TO PROVIDE IS DELIVERED AT 40% LESS BY OTHER COMPANIES WE CHECKED. THEY CHARGE FOR DESIGN WORK THAT IS FREE AT OTHER COMPANIES. THEIR COSTS ARE REALLY OUT OF LINE FOR THEIR WORK.

ARTEMIS FAILED TO RETURN MY INITIAL PHONE CALL. A REPRESENTATIVE TOOK MY INFORMATION ON JULY 9, 2002 AND INDICATED THAT I WOULD BE CONTACTED CONCERNING MY PROJECT. TO DATE, AUGUST 30, 2002, NO ONE FROM ARTEMIS DESIGN HAS CONTACTED ME.

EXCELLENT SERVICE IN AN EMERGENCY. ARRIVED ON SHORT NOTICE. CREATIVE IN PROBLEM-SOLVING - WORKED WITH ME TO FIND THE BEST SOLUTION.