ARS / Rescue Rooter Columbus

A SECOND TIME I USED THEM THEY CAME OUT FOR WATER PIPE LEAK IN THE BASEMENT.

THE PLUMBER TOOK APART THE TWO FAUCET HANDLES I WANTED FIXED AND TOLD ME THAT THEY WERE VERY EXPENSIVE TO FIX. HE QUOTED ME A PRICE OF ALMOST $500. THEN HE SAID, WELL, I CAN GIVE YOU A SENIOR DISCOUNT OF 10%, WINK-WINK. SO, WITH THE BATH TOTALLY UNUSABLE, I SAID, I GUESS, OK, AND I SIGNED THE ESTIMATE. HE LEFT TO GET THE (EXPENSIVE) PARTS AND CAME BACK AND FIXED NOT ONLY THE TWO FAUCET HANDLES BUT TWO MORE IN THE BATHROOM (WHILE HE WAS AT IT) FOR THE SAME PRICE HE QUOTED. LATER THAT DAY I WENT TO SEARS AND SAW THAT THE STEMS WERE QUITE INEXPENSIVE. SO I CALLED THE COMPANY ON MONDAY, ADMITTED THAT I SIGNED AFTER HE GAVE ME THE ESTIMATE, BUT STILL THOUGHT I''D BEEN RIPPED OFF. THE COMPANY FINALLY GAVE ME A DISCOUNT SO THAT I ONLY PAID ABOUT $230. I WAS SATISFIED WITH THE FINAL PRICE, BUT WOULD NOT REHIRE THEM.

THEY SAID THEYD BE HERE BETWEEN 11 AND 1:00. THEY DID NOT ARRIVE UNTIL 3:30. I HAD TO CALL THEM RATHER THAN THEM KEEPING THEM INFORMED. OTHER THAN THAT I HAVE NO COMPLAINTS. 90 DAY WARRANTY ON ALL THE WORK.

TECHNICIAN (CHRIS) VERY PERSONABLE AND FRIENDLY. REPRESENTED COMPANY WELL.

SERVICE MAN LOOKED AT VALVE AND SAID OUR OUTSIDE WATERLINE WAS BUSTED. CITY WATER PEOPLE CAME OUT AND THERE WAS NO LEAK.

GAVE ME 12-2 PM BLOCK FOR ARRIVAL. SHOWED UP AT 4:25 PM. TOLD THEM TO CALL ME--CALLED TENANTS. HAD SAME PROCEDURE DONE LAST YEAR. THIS YEAR MUCH HIGHER PRICE. TOLD THEM TO CALL ME WHEN LEAVING WITH FINDINGS. 2 DAYS LATER NO CALL STILL. LAST TIME USING THEM!

I WAS IMPRESSED THAT ON THE DATE SCHEDULED, THE DISPATCHER CALLED EVERY 2 HOURS TO REASSURE THAT THEY WERE TRYING TO GET THE TECH OUT BY NOON. THEY MADE IT BY 12:30, BUT IN VIEW OF HEAVY RAINS NIGHT BEFORE, THEY WERE CLEARLY BUSY.

THE CHEMICALS WERE OVER $150. THEY HAVE A ONE YEAR GUARANTEE. I'M HAVING TO CALL AGAIN. CLEARED IT UP AND EVERY 6 MONTHS IT HAPPENS AGAIN. I'M LOOKING FOR ANOTHER PLUMBER, NOW.

DID NOT COMPLETE THE JOB. BACK FLOW FROM DRAIN FLOODED THE BASEMENT. THEY DID NOT REMOVE GARBAGE AND ROOTS FROM THE DRAIN.

PRICE NEARLY TRIPLED FROM ESTIMATE OF $90.00. SINCE THEY LEFT THE DRAIN IS BACKING UP AGAIN.

THEIR MACHINE WAS LEAKY AND SPRAYED DIRTY WATER OVER A SECTION OF OUR BASEMENT, DAMAGING WALLS, CARPET, AND CLOTHING IN THE AREA. IT TOOK US SEVERAL HOURS TO CLEAN UP. I HAD TO CALL SEVERAL TIMES TO GET ANYONE TO TALK TO ABOUT IT. THEY OFFERED TO CLEAN THE CARPET. I SAID THAT WASNT ENOUGH. WHEN I SAID I WOULD CONTACT THE BETTER BUSINESS BUREAU, THEY SAID THEY WOULD SPEAK TO THE DISTRICT MANAGER. AFTER A WEEK I WAS ABLE TO GET THRU AGAIN AND THEY AGREED TO REFUND HALF OF THE CHARGES. BUT I RECEIVED NOTHING. AFTER TEN DAYS I CALLED AGAIN, AND FINALLY THEY MAILED THE CHECK.

THEY DID THE WORK AND CHARGED FOR PLUMBING WORK NOT COVERED UNDER WARRANTY. THEY THEN SENT ME A CERTIFICATE TO APPLY TO COST OF ANY UNCOVERED EXPENSES.

VERY HAPPY! I WAS TOTALLY PREPARED TO WAIT AROUND ALL DAY FOR SOMEONE TO SHOW UP, AND THEN CHARGE ME AN ARM AND A LEG. HE WAS AT MY HOUSE WITHIN ONE HOUR OF MY CALL (ON A SUNDAY MORNING), AND WAS FINISHED WITHIN AN HOUR.

HE WAS WORKING IN THE RAIN, TOTAL OF SIX HOURS. THE WORK WAS COMPLETED TO MY SATISFACTION. THE FIRST SERVICEMAN THEY SENT OUT TO DO AN INSIDE JOB REFUSED TO DO THE WORK, SO THIS REPORT IS A COMBINED REPORT.

ON CHRISTMAS DAY, 2001, A DRAIN BACKED UP AND CAUSED FLOODING OF A PART OF MY BASEMENT. WE COULDN'T USE THE KITCHEN SINK AND THE BATH WASH BASINS BECAUSE THEY WERE THE SOURCE OF THE PROBLEM. GARY WEST LEFT HIS YOUNG CHILDREN, ON CHRISTMAS DAY, TO SAVE US. IT WAS NOT A SIMPLE JOB AND TOOK HIM FOUR TRIES, THAT I KNOW OF, TO CLEAR THE BLOCKAGE. I HIGHLY RECOMMEND HIM.

THEY CAME THROUGH OUR HOME WARRANTY COMPANY. HE WAS MUCH MORE WORRIED ABOUT THEIR LIABILITY ON ANY WORK THAN FIXING MY PROBLEM. TIGHTENED THE VALVE AND GAVE ME A QUOTE FOR MAJOR REPAIR IF THAT DIDN''T WORK. IF OR WHEN THAT REPAIR NEEDS TO BE DONE DEFINITELY WILL NOT CALL THEM. HAD SOME OTHER SMALL REPAIRS THAT WOULD HAVE BEEN COVERED BY THE HOME WARRANTY BUT DIDN''T WANT HIM IN MY HOUSE ANY LONGER THAN NECESSARY.

I CALLED ON A MONDAY, AND WAS TOLD THEY WOULD BE THERE BETWEEN 12:00 AND 1:00, I GET A CALL AT 1:00, SAYING THAT THEY ARE ON THEIR WAY. AT 2:45 I CALLED AND THEY SAID THEY TROUBLE FINDING MY CONDO, AND THAT THEY TRIED TO CALL ME. MY PHONE NEVER RANG. THEY DID NOT ARRIVE UNTIL 5:00.

THEY DID NO TROUBLESHOOTING, BUT SAID I NEEDED ALL NEW PLUMBING FOR $950. WHEN I SAID I WAS UNCOMFORTABLE MAKING A DECISION RIGHT AWAY, HE SAID THERE WOULD BE ANOTHER CHARGE IF HE HAD TO MAKE ANOTHER TRIP. I FELT THE COMPANY WAS DISHONEST

DRAINED WATER HEATER ONTO MY FLOORS, STAINING THEM. LEFT OLD WATER HEATER IN BASEMENT, THEN SAID THERE WOULD BE AN ADDITIONAL FEE TO HAUL IT AWAY

THE SINK CLOGGED AGAIN A FEW DAYS AFTER THEY UNCLOGGED IT.

CRAIG IS WONDERFUL AND POLITE AND CLEAN

THEY DO NOT COME WHEN THEY SAY, THEY ADVERTISE EMERGENCY SERVICE BUT THEY DONT FOLLOW THROUGH. THE REPAIR PEOPLE DO NOT ALWAYS KNOW WHAT THEY ARE DOING AND THEY ALWAYS MAKE A MESS AND DO NOT CLEAN UP. I HOPE I WILL NOT NEED TO USE THEM AGAIN, I AM CURRENTLY LOOKING FOR SOMEONE ELSE WHO IS MORE RELIABLE AND PROFESSIONAL.

DOESNT COMPLETELY FOLLOW THROUGH. LACK OF COMMUNICATIONS. WOULD NEVER USE THEM AGAIN.

TOILET STILL LEAKS AT THE TANK TO BOWL. THEY CAME BACK TO TRY AND REPAIR AGAIN BUT IT STILL LEAKS. THEY SAY THERE IS A HAIRLINE CRACK IN THE TANK THAT IS CAUSING THE LEAK SO THEY WON''T DO ANY MORE REPAIRS UNLESS I ASK THEM TO REPLACE THE TOILET. I DON''T BELIEVE THERE IS A HAIRLINE CRACK IN THE TANK. THEY WILL NOT BACK UP THEIR WORK OR OFFER AT LEAST A PARTIAL REFUND.

SERVICE PERSON USED HIGH PRESSURE SALES TACTICS, RUDE