ARS / Rescue Rooter Columbus

TOO MUCH TIME TRYING TO UPSELL PLUMBING. OVERPRICED.

GOOD WORK OVERALL, PROFESSIONAL ESTIMATE

GENTLEMEN DID AN EXCELLENT JOB, VERY PROFESSIONAL.

CALLED ON A SUNDAY MORNING DUE TO SEVERAL INCHES OF WATER IN MY BASEMENT. SAID THEY WERE RUNNING AT A 2 HOUR WAIT. SERVICEMAN SHOWED UP WITHIN AN HOUR OF MY PHONE CALL. WAS VERY HELPFUL. INSTALLED NEW SUMP PUMP AND GOT THE WATER DRAINED OUT OF MY BASEMENT. GREAT RESPONSIVENESS FOR A WEEKEND AND EMERGENCY SITUATION.

THEY DID A GOOD JOB. THEY CAME OUT ON A SUNDAY. I HAD TO CALL THEM BACK TO CONFIRM THAT THEY WERE COMING OUT BECAUSE I NEVER GOT A FOLLOW UP CALL. IVE USED THEM BEFORE & ILL USE THEM AGAIN IN THE FUTURE.

CALLED FOR SERVICE ON A SUNDAY, DESPITE ADVERTISED CLAIMS OF 60 MINUTE SERVICE, THEY COULDNT COME OUT THAT DAY, BUT COMMITTED TO THE NEXT DAY. THEY THEN FAILED TO MAKE THE NEXT DAYS APPOINTMENT, AND DIDNT CALL TO TELL ME. I ENDED UP USING ANOTHER COMPANY BECAUSE OF MY FRUSTRATION.

IT MIGHT BE A GOOD IDEA TO GET SEVERAL BIDS. THIS SEEMED AN UNUSUALLY HIGH BILL. THE NEW FAUCET IS VERY TOUCHY AND DIFFICULT TO REGULATE. THEY DID NOT CLEAN UP AFTER THEMSELVES.

WERE VERY RESPONSIVE, CALLED IN THE MORNING AND THEY WERE THERE IN 3 OR 4 HRS, SURPRISED AT THE COST.

PLUMBER USED A TOWEL AND BATH MAT TO CLEAN UP. THEY DID COME CLEAN WHEN WASHED.

WHEN THEY FIXED IT THE PROBLEM WAS WORSE. THEY CAME OUT AGAIN AND THERE WAS STILL A PROBLEM. THE GUY WHO CAME OUT THE FIRST TIME SAID HE HAD REPLACED THE FLAPPER BUT IT WAS NEVER REPLACED. WHEN SOMETHING WENT WRONG I WOULD CALL I STILL HAD TO WAIT TWO DAYS FOR THEM TO COME OUT AND TAKE A LOOK AT IT. I WOULD NOT RECOMMEND THEM.

THIS IS THE SECOND SERVICE CALL FROM THIS COMPANY. BOTH WERE POSITIVE EXPERIENCES. THE PROMPTNESS WAS PHENOMENAL. THE ONLY PROBLEM WAS AN INITIAL DELAY BECAUSE THEY THOUGHT THIS WAS ANOTHER AMERICAN HOME SHIELD CALL AND WERE WAITING FOR CONFIRMATION. IT WAS NOT. ONCE I CLEARED THAT UP, THEY SHOWED UP PROMPTLY, FOUND THE HIDDEN SHUT OFF VALVES AND REPLACED THE BROKEN PIPES.

THEY WERE GREAT AND THEY DID ALL THE WORK TH E SAME DAY AS THE ESTIMATE.

HE WAS VERY GOOD AND FIXED THE PROBLEM! FOUR PLUMBERS HAD ALREADY BEEN OUT TO LOOK FOR OUR LEAK , AND EVEN THE ORIGINAL PLUMBER THAT INSTALLED THE PLUMBING COULDNT FIND THE LEAK. OUR HOME WARRANTY, AMERICAN SHIELD, SENT OUT RESCUE ROOTER AND HE DID AN EXCELLENT JOB AND GOT IT REPAIRED! HE FOUND THE LEAK AND DID AN AWESOME JOB!

I THOUGH THE PRICES WERE A LITTLE HIGH .THEY HAD THE RIGHT EQUIPMENT. ALL THE TOOLS HE HE HAD WITH HIM. HE DID NOT REQUIRE A HELPER.

THE WORK WAS DONE VERY FAST, WE FELT THEY WERE HIGHLY QUALIFIED AND WE WERE VERY HAPPY.

THIS IS THE WORST PLUMBING COMPANY I HAVE EVER DEALT WITH...PERIOD! NOT ONLY DID THEY INSTALL THE WRONG PART TWICE, IT ULTIMATELY RESULTED IN ME HIRING ANOTHER COMPANY (DRAIN OPENERS) TO RESOLVE THE ISSUE, THEY WERE COMPLETELY LACKING IN PROFESSIONALISM. THEY WERE DIRTY, MADE MY HOME DIRTY AND EVEN SOILED MY CARPET. THEY COMPLETELY RUINED BOTH HANDLES ON THE FACET USING A MONKEY WRENCH ON CHROME AND SCRATCHING THE SURFACE BEYOND RECOGNITION. THEY ALSO TOLD ME THEY WERE NOT LIABLE. THEY DID NOT EVEN APOLOGIZE. TO TOP IT OFF, IT ALSO WAS APPARENT THAT THE WORKER WASN''T VERY CLEAN, HIMSELF. I WOULD NOT WELCOME THEM INTO MY HOME, EVEN IF THEY PAID ME!

COMPANY CAME BACK TO CHECK ON DRIP WHICH WAS NOT THE WATER HEATER (IT TURNED OUT TO BE THE A/C (MEMBER DID NEED A NEW PRESSURE GAUGE SO THE WORK STILL NEEDED TO BE DONE) HE WENT ABOVE AND BEYOND AND DID A GREAT JOB.

IT TOOK A LITTLE EXTRA TIME FOR TOTAL CLEAN OUT, BUT THE RESCUE ROOTER DID NOT CHARGE FOR THAT. I WOULD HIGHLY RECOMMEND THEM, EXCELLENT JOB.

ROBERT WAS VERY HELPFUL AND PROFESSIONAL. I WOULD USE HIM AGAIN IN THE FUTURE.

SCHEDULED APPOINTMENT MORE THAN A WEEK IN ADVANCE. PLUMBER DID NOT MEET TWO HOUR WINDOW. I CALLED AND SAID HE WAS BUSY ON ANOTHER ASSIGNMENT. WAS ON HOLD A LOT WHEN TALKING WITH THEIR SERVICE CENTER. PLUMBER MADE A COUPLE TRIPS TO OBTAIN PARTS AS WELL AS TOOLS HE NEEDED. PLUMBING WORKMANSHIP WAS GOOD. HOWEVER, HE SAID THEY WERE NOT RESPONSIBLE FOR ANY HOLES THEYD HAVE TO CUT IN DRYWALL OR SHOWER STALL. DID NOT TOTALLY CLEAN UP WHEN FINISHED. HE DID NOT CHARGE FOR THE ENTIRE TIME HE WAS HERE.

I CALLED ON A SUNDAY AND THEY ANSWERED WITHIN TWO RINGS AND GAVE ME A TIME WITHIN THREE CALLS. I GOT A CALL FROM COMPANY AND TECHNICIAN. HE CAME EARLY ON MONDAY AND REPAIRED IT. HE WENT WAY BEYOND AND I WAS QUITE PLEASED WITH THE SERVICE. HE SHOWED ME ALL THE CUT-OFF VALVES FOR GAS AND WATER. I WILL CALL THEM AGAIN!!!

I WOULD DEFINITELY USE THEM AGAIN. THEY HAVE VERY REASONABLE PRICING AND EXCELLENT QUALITY OF WORK.

THEY ADVERTISE 60 MINUTE SERVICE - IT TOOK 3 HOURS FOR THE TECH TO ARRIVE. WHEN HE LEFT HE SAID IF I WAS UNABLE TO FINISH THE FAUCET REPLACEMENT TO HAVE HIM PAGED AND HE''D COME BACK. I HAD TO CALL SOMEONE ELSE WHEN THEY REFUSED (AT 6 PM) TO GUARANTEE THAT ANYONE WOULD BE THERE BEFORE NOON TOMORROW.

VERY EFFICIENT. CAME OUT AND TOOK CARE OF THE PROBLEM ON THE SAME DAY.

NOTICED ONE DAY THAT ONE OF THE DRAINS WAS LEAKING, THEY CAME OUT NEXT DAY IN TIME FRAME THEY WERE SUPPOSED TO, SNAKED EVERYTHING OUT FOR MEMBER. WAS NOT SURE IF THERE WAS A FURTHER PROBLEM, TOLD HER TO WAIT ON THE SITUATION. HAD TO CALL COMPANY BACK BECAUSE IT STARTED LEAKING AGAIN, THE SECOND TIME THEY CAME OUT THEY SNAKED FROM THE STREET INSTEAD OF HOUSE AND SHOWED HER A BROKEN PIPE, BUT TOLD HER SHE STILL WOULD NOT HAVE TO REPLACE THE PIPE IMMEDIATELY. THE SECOND TIME SHE HAD A PROBLEM WITH THEM, SHE TOLD THEM TO CALL HER CELL PHONE BEFORE THEY WERE COMING AND SHE HAD TO HURRY AND GET UP, BUT HALF AN HOUR LATER HE WAS STILL NOT THERE. THE WOMAN SHE TALKED TO WAS NOT TAKE RESPONSIBILITY FOR WHAT HAD HAPPENED. THE COMPANY BECAME CONDESCENDING, BUT FINALLY APOLOGIZED FOR WHAT HAD HAPPENED. IS NOW USING SOMEONE ELSE, BUT FIRST EXPERIENCE WAS GOOD.