ARS / Rescue Rooter Columbus

I DON'T KNOW HOW HE DID IT, I COULDN'T STOMACH IT. HE GOT ALL OF THE WATER TO GO AWAY, AND HE CLEANED UP ALL OF THE MESS FOR ME. HE CLEANED UP EVERYTHING AND I WAS SO GLAD. HE ALSO GAVE EXCELLENT ADVICE TO HELP ME PREVENT THIS FROM HAPPENING AGAIN. IT WAS A VERY GOOD EXPERIENCE.

THEY SENT ONE TECHNICIAN OUT AND HE SPENT ALL DAY TRYING TO REPLACE A SHUT OFF VALVE AND COULD NOT FIX IT. HE CALLED FOR ANOTHER TECHNICIAN WHO DID IT IN 45 MINUTES. FIRST TECHNICIAN SAID HE HAD TO ADD $40 UPGRADE FEE. WHEN I CALLED THE OFFICE THEY COULD NOT EXPLAIN WHAT AN UPGRADE FEE WAS AND PROMISED TO RETURN THE $40. AFTER SEVERAL CALLS AND PROMISES FROM THEM, NOTHING HAD HAPPENED. THEY HAVE FINALLY REFUND THE UPGRADE FEE.

TIBA WAS ON TIME AND VERY GRACIOUS. HE SOLVED THE PLUMBING PROBLEM IN 5 MINUTES WHICH I WAS PLEASANTLY SURPRISED. I WAS EXPECTING MUCH LONGER. THE PRICE WAS VERY REASONABLE SINCE I HAD A VERY SERIOUS PLUMBING PROBLEM. I WILL ASK FOR TIBA (WHO IS VERY KNOWLEDGEABLE) AGAIN TO SOLVE ALL OF MY PLUMBING PROBLEMS.

I CALLED THEM VERY LATE ON A SATURDAY NIGHT. THEY SAID THEY WERE BOOKED THAT NIGHT AND I SCHEDULED THEM FOR THE NEXT DAY. THEY CALLED ABOUT 8 AM AND WERE HERE ABOUT A HALF HOUR LATER WHICH WAS 3 HOURS EARLIER THAN THEY WERE SCHEDULED. GREAT SERVICE! THE SERVICE MAN WAS VERY POLITE AND WENT RIGHT TO WORK.

I THOUGHT JAY SEEMED TOO YOUNG TO KNOW HIS STUFF, BUT I WAS WRONG. HE WAS VERY THOROUGH, KNOWLEDGEABLE AND PROFESSIONAL.

THEY SPECIALIZE IN EMERGENCY WORK. THEY CAME WITHIN TWO HOURS OF MY CALL. THEY WERE HELPFUL WITH ANSWERING MY QUESTIONS.

THEY WERE QUITE SATISFACTORY, THEY DID GOOD WORK.

THIS EXPERIENCE WAS THEM WAS MORE POSITIVE THAN OUR LAST EXPERIENCE WITH THE COMPANY. THE GENTLEMAN WHO CAME OUT WAS COURTEOUS, CLEANED UP AFTER HIMSELF, AND WAS EFFICIENT.

I HAD TO PAY AN EXTRA $100 FOR THE JET SERVICE. I AM NOT TOO SURE WHICH IS THE BETTER METHOD THE SNAKING OR THE JET SERVICE. THE JET SERVICE CLEANS ALL THE CRUD IN THE PIPES. THEY WILL SHOW YOU PICTURES, BUT NOT ACTUAL PICTURES OF YOUR DRAIN. DRAIN IS WORKING FINE.

HE WAS VERY NICE TO DEAL WITH AND OFFERED VERY HELPFUL INFORMATION. IT WAS A VERY GOOD EXPERIENCE.

THE FIRST GUY THAT CAME OUT DIDN'T REALLY KNOW WHAT THE PROBLEM WAS AND HE SOLD US A PRODUCT SORT OF LIKE DRAINO. WE CALLED THEM BACK AND THEY SENT SOMEONE ELSE OUT AND THEY ENDED UP FIXING THE PROBLEM.

HE INFORMED US THAT SOME SAND WAS GETTING INTO OUR WATER SUPPLY. HE INFORMED ME THAT WE NEEDED TO GET A WATER FILTER. I DID A TEST AFTER HE LEFT AND FOUND OUT ALL WE NEEDED WAS A NEW FLAPPER. I FIXED THE PROBLEM MYSELF.

THEY CONTINUED IN THE DARK UNTIL IT WAS OPENED. THEY CAME OUT WITHIN 24 HOURS OF OUR CALL. WE USED THEM AGAIN AND THEY DID NOT CHARGE FOR THAT SERVICE.

THIS WAS A HOME INSURANCE REPAIR SO AMOUNT PAID IS STANDARD.

AFTER HE DID THE WORK, HE STARTED LOOKING AT OTHER TOILETS IN THE HOUSE AND SAID MANY THINGS WERE GOING WRONG WITH THEM. HE "FIXED" ALL THESE TOILETS, AND THE ORIGINAL PROBLEM OF THE TOILET CONSTANTLY RUNNING, WAS NOT CHANGED. WHEN I CALLED THEM TO TELL THEM, THEY SAID THEY WOULD HAVE TO CHARGE ME AGAIN TO FIX THE ORIGINAL PROBLEM. AFTER SOME NEGOTIATIONS, THEY DID NOT CHARGE ME BUT IT WAS NOT A VERY GOOD OVERALL EXPERIENCE, AND I WOULD NOT USE THEM AGAIN.

OUR BASEMENT FLOODED AND I CALLED RESCUE ROOTER TO SCHEDULE A PLUMBER AS SOON AS ONE WAS AVAILABLE (THEIR AD SAYS 60 MINUTES.) I WAS TOLD BY THE PERSON ANSWERING THE PHONE, WHEN I INQUIRED AS TO AN APPROXIMATE TIME THAT SOMEONE WOULD BE OUT, 'LADY, YOU'RE NOT THE ONLY ONE WHO GOT RAINED ON LAST NIGHT. I HAVE 300 PEOPLE WHO'VE CALLED. A PLUMBER WILL GET THERE SOMETIME TODAY. THERE'S NO WAY I AM EXTENDING THE 60 MINUTE SERVICE TIME (WHICH I DID NOT EXPLICITLY ASK FOR)' I SUBSEQUENTLY CALLED SOMEONE ELSE, WHO WAS HAPPY TO HELP ME AND BE LESS RUDE ABOUT IT. THE PERSON ANSWERING THE EMERGENCY REQUEST LINE WAS RUDE AND CONDESENDING. THEY WILL NEVER GET MY BUSINESS.

HE STAYED UNTIL 9 PM TO FINISH THE JOB. HE WAS GREAT. THEY WERE PROMPT AND THEY FIXED THE PROBLEM IN THE SIMPLEST AND MOST EXPEDIENT WAY. HE WAS A HARD WORKER AND SEEMED TO BE SKILLED.

THE GUY WHO DID THE WORK WAS VERY ABRASIVE. HE USED FOUL LANGUAGE AND HE DID DAMAGE BY PUTTING HOLES IN OUR DRAIN PIPE IN OUR BASEMENT. HE STOOD ON TOP OF OUR DRYER AND DENTED THE TOP OF IT. HE DIDN'T DO A GOOD JOB CLEANING UP AFTERWARDS AT ALL. WHEN I TRIED TO CALL THE OWNER ABOUT THE PROBLEMS HE WOULD NEVER RETURN MY CALL OR RESPOND.

REP WAS VERY PROFESSIONAL AND TOOK A LOT OF TIME AND GAVE MANY SUGGESTIONS TO HELP OUR SITUATION. HE DID FORGET TO CAP DRAIN OFF BEFORE HE LEFT. WE CALLED RESCUE ROOTER BACK AND THEY HAD SOMEONE BACK OUT WITHIN THE HOUR TO CORRECT THE PROBLEM.

NO BARGAIN BUT IN A TOUGH SITUATION THEY DIDN'T CHARGE MUCH MORE THAN I IMAGINE THEIR COMPETITION MIGHT.

BOTH REPAIRS WERE BETWEEN $150 & $200. THERE WERE TWO DIFFERENT REPAIRMAN. THEY WERE BOTH FRIENDLY AND PROFESSIONAL. THEY SHOWED AND EXPLAINED SECONDARY PROBLEMS THEY DISCOVERED. WHAT I AM MOST PLEASED WITH IS THEIR CONCERN FOR MY CARPETING WHEN GOING TO AND FROM THEIR TRUCK. THE TOILETS HAVE WORKED WELL EVER SINCE.

THE WORK WAS VERY GOOD, BUT I THOUGHT IT WAS VERY OVER PRICED. I HAD PURCHASED THE FAUCET MYSELF SO THE PRICE DOES NOT INCLUDE THE COST OF THE FAUCET.

THE GENTLEMAN WAS VERY PROFESSIONAL AND FRIENDLY AND HE EXPLAINED WHAT HE WAS DOING VERY CLEARLY.

I HAVE DEALT WITH THEM ON SEVERAL OCCASIONS. THEY ALWAYS CALL AHEAD TO VERIFY THEIR ARRIVAL. THEY ARE A VERY WELL RUN COMPANY.

WERE LATE AND LEFT BATHROOM AREA A COMPLETE MESS. TECH WAS VERY UNPROFESSIONAL AND HE DID A GOOD JOB ON THE REPAIR, BUT THE MESS HE LEFT WAS TERRIBLE.