ARS / Rescue Rooter Columbus

THE WORK WAS GOOD THOUGH THE PRICE WAS HIGH, THEY SEEMED LIKE THEY SPENT TOO MUCH TIME. THEY CLEANED WELL UP AFTER THEMSELVES.

I STAYED AT HOME (DURING MY LUNCH BREAK) FOR ABOUT 1.5 HOURS WAITING ON THEM AND NO ONE SHOWED. AS I WAS ON MY WAY BACK TO WORK I GOT A CALL ON MY CELL PHONE FROM RESCUE ROOTER SAYING THAT A PLUMBER WAS AT MY HOME BUT NOT GETTING A RESPONSE. I EXPLAINED MY FRUSTRATION AND THE REP ONLY OFFERED TO RESCHEDULE MY APPOINTMENT. I WAS SO FRUSTRATED I TOLD THEM THAT I'LL GO WITH ANOTHER COMPANY BECAUSE OF THE TIME I WASTED WAITING ON THEM.

I FEEL THEY GREATLY TOOK ADVANTAGE OF ME IN A DESPERATE SITUATION. THE JOB TOOK LESS THAN 2 HOURS FOR THE ACTUAL REPAIR AND THE COST WAS $800. IT WAS AN EMERGENCY SITUATION, SO WE WERE IN A PINCH. I WOULD NEVER CALL THEM AGAIN. AFTER MULTIPLE PHONE CALLS I WAS ABLE TO ARRANGE FOR A PARTIAL REFUND OF $240, BUT I STILL FEEL WE PAID WAY TOO MUCH.

SOMEONE IN THEIR OFFICE AGREED TO AN APPOINTMENT THE NEXT MORNING, WHEN NO ONE ARRIVED, I CALLED. THEY TOLD ME THEY HAD NO IDEA WHO I SPOKE WITH AND COULD ONLY PROMISE TO ARRIVE FOR ANOTHER APPOINTMENT LATER THAT DAY. VERY INCONVENIENT AND DISAPPOINTING.

MY MAIN CONCERN WAS THEIR LACK OF PROFESSIONALISM. THE GENTLEMAN THAT THEY SENT WAS NOT VERY COMMUNICATIVE OR KNOWLEDGEABLE. HE HAD A BREAKDOWN OF HIS EQUIPMENT SO THEY HAD TO SEND ANOTHER TECHNICIAN. THEY FINALLY DID GET THE LINE OPEN. THEY DID OFFER ADDITIONAL SERVICES, BUT I DIDN'T TRUST THAT THEY WOULD FOLLOW THROUGH. THEY DID DISCOUNT THE SERVICES DUE TO THE LONG DELAY, BUT BECAUSE OF THE LACK OF PROFESSIONALISM, I DON'T TRUST THEM.

HE CAME OUT AND LOWERED THE WATER LEVEL IN THE TOILET AND MADE ALL KINDS OF ASSUMPTIONS TO TRY AND SOLVE THE PROBLEM, BUT NOTHING WORKED. THEN HE TOLD ME TO TRY SOME OTHER THINGS AND CALL HIM BACK, BECAUSE HE DIDN'T KNOW WHAT WAS WRONG. THEY ARE NOT GOOD AT DIAGNOSING A SERIOUS PROBLEM.

D. VAUGHN ARRIVED ON TIME. HE WAS VERY POLITE. THE PRICE WAS REASONABLE. I WILL CALL THEM AGAIN IF I HAVE ANY MORE TROUBLE.

THE PLUMBER WAS ON TIME. HE WAS VERY POLITE. HE HAD ALL THE NECESSARY TOOLS. HE HAD TIME EXPLAIN THE PROCESS. HE WAS VERY CAREFUL TO NOT LEAVE A MESS.

I CALLED ONE DAY AND THEY WERE ABLE TO DO THE WORK THE NEXT DAY. THEY SEEMED TO KNOW WHAT THEY WERE DOING.

THE COMPANY RESPONDED TO MY NEEDS IMMEDIATELY. THE PLUMBER WAS PROMPT, PROFESSIONAL, NEAT AND TOOK CARE OF THE PROBLEM WELL.

THEY CAME OUT LATE AT NIGHT, VERY GOOD RESPONSE TIME. THE OFFICE STAFF WAS MAGNIFICENT. THEY WERE NOT ABLE TO TAKE CARE OF THE PROBLEM THE FIRST TIME, BECAUSE HE DIDN'T HAVE WHAT HE NEEDED. THE 2ND TECHNICIAN WHO CAME OUT MADE SOME UNPROFESSIONAL COMMENTS REGARDING HIS CO-WORKER WHO HAD COME OUT PRIOR TO HIM, WHICH I DIDN'T APPRECIATE.

THE TECHNICIAN DID NOT CLEAN UP AFTER HIMSELF. I HAD WATER LEAKING ON THE FLOOR FROM THE TOILET AFTERWARDS AND I HAD TO MISS ADDITIONAL TIME FROM WORK WHEN THEY CAME BACK TO FIX THIS.

STEVE ADAMS WAS COURTEOUS, PROFESSIONAL, AND QUICK WITH A SOLUTION, AS WELL AS WITH TIPS TO AVOID FUTURE PROBLEMS. THIS WAS AN EMERGENCY ON A SUNDAY.

ERIC BIRD FROM RESCUE ROOTER LEFT A MESS; 1-DIRTY WATER MARKS ON NEWLY PAINTED WALLS 2- SCUFFED DOORS & WOODWORK THAT WAS NEWLY PAINTED. 3- CRACKED A NEW (2WKS OLD) TRAP & CHARGED US TO REPLACE. 4- LEFT HIS PHONE. 5- REQUIRED MANY TRIPS IN & OUT TO COMPLETE JOB.

THE SERVICE MAN THAT INSTALLED MY WATER HEATER WAS VERY PROFESSIONAL AND DID VERY GOOD WORK.

THEY FOUND THE PROBLEM, INFORMED ME AND FIXED IT.

THEY DID A HORRIBLE JOB PUTTING MY DOWN SPOUTS BACK ON. I HAD TO REDO THEM. THEY SCRATCHED THE PAINT OFF MY WOOD WORK. HE WAS HERE ABOUT AN HOUR. HE TOLD ME HE WAS ABLE TO GET ABOUT 60 FT OUT BEFORE HITTING DIRT.

THE REPAIRMAN THAT CAME OUT WAS VERY PROMPT AND COURTEOUS! THEY DIDN'T HAVE A TRAVEL CHARGE AND DIDN'T CHARGE FOR COMING OUT AFTER HOURS.

THEY BLOCKED THE ELECTRICAL BOX TO STEAM ROOM. WHEN I ASKED THEM ABOUT THE LEAK OUTSIDE. HE QUOTED ME A PRICE OF $3000 WHICH MY OTHER QUOTE WAS $1,800. THERE WERE JUST BAD.

THE FIRST TECHNICIAN CAME OUT AND DIDN'T QUITE KNOW WHAT HE WAS DOING. THEY HAD TO SEND SOMEONE ELSE OUT AND THE MANAGER SAID THERE WOULD BE NO CHARGE. THE TECHNICIAN DID CHARGE ME FOR THE 2 PEOPLE COMING OUT, AN EXTRA $90. WHEN I TALKED TO THE MANAGER HE SAID THAT I SHOULDN'T HAVE PAID THE BILL AND THAT HE WOULD TAKE CARE OF IT. THE FIRST TECHNICIAN SCRATCHED THE ENAMEL ON MY TOILET AND LEFT A KNICK IN OUR WALL, THE MANAGER SAID THAT THEY WOULD REPLACE THE TANK FOR ME.

THE GUY CAME AND DID THE JOB AND WE HAD NO PROBLEMS.

THEY SHOWED UP IN THE MIDDLE OF A STORM TO REPLACE OUR SUMP PUMP WHEN NO ONE ELSE WOULD. THEIR WORK WAS PROFESSIONAL AND FAST.

THEY RAN A CAMERA THROUGH THE LINE AND SHOWED ME ALL BREAKS AND TREE ROOTS IN THE LINE. THEY WERE ON TIME, THE ESTIMATOR OVERSAW THE WORK, AND WERE LESS EXPENSIVE THAN ANOTHER COMPANY. I'M GLAD TO SAY I HAVE NOT HAD A BACK UP SINCE THE REPLACEMENT.

I CALLED THEM ON A SUNDAY AND THEY WERE OUT WITHIN A HALF AN HOUR, AND THAT IS WHAT THEY PROMISED.

I CALLED AND THEY SAID IT WOULD BE ONE TO TWO HOURS, AND CAME WITHIN A HALF AN HOUR. THEY ARRIVED, EXPLAINED THE SITUATION AND HOW IT COULD BE REPAIRED OR REPLACED. I WAS IMPRESSED BY THE WAY HE EXPLAINED EVERYTHING TO ME. I FELT THE PRICE WAS RIGHT IN LINE FOR THE REPLACEMENT. PRICE ALSO INCLUDED GETTING PERMIT FROM GAS COMPANY.