"Thank you so much for taking the time to review our business. We appreciate you and hope you enjoy your project for years to come."

"I can't say this enough, but you were an absolute pleasure to work with. We asked you day one what your #1 pet peeve was and you said "communication". Judging by your review and comments you have made to us while on the job, it seems we have met your expectations in that regard. It is always important for us to key in on a few areas where your concerns were not met with previous contractors. We do our best to focus on each customer's pet peeves so we can meet or often exceed our customer's expectations. Thank you so much for your business!"

"Thank you so much for the review. We do our best to get our installs done as efficiently as possible. Thank you very much for your business, we look forward to working with you in the future."

"Thank you so much for the kind review. It was a pleasure working with you. We hope you enjoy your new space for many years to come. Thank you for your business!"

"We are terribly sorry that we missed our appointment with you and did not follow up as we communicated to you. We do our absolute best to never let this happen to our customers as we respect your time, especially when taking time off of work to meet with us. Although we are not in the running for your business any longer we would be happy to provide you with the design/quote you were looking for to help aid you in your decision making process. If you would like us to send this over to you please contact us at the office (740-879-3730) to let us know and we will send the design/quote to you in a timely manner. Once again, we apologize for any inconvenience we may have caused."

"Thank you for the kind words! While it would be nice to sell every project we go out to see, that is just not reality. We truly look at ourselves as a "buyer's helper" during our sales process. We find value in helping our customers achieve their needs and wants whether it involves us doing the work or not. We hope that everything works out as planned for you and look forward to the possible opportunity of being able to work together in the future."

"Thank you very much for your business as well as the great review. You guys were a pleasure to work with!"

"Thank you for the kind review. It was a pleasure working with you and we hope that you enjoy your new space for many years to come."

"Although we are sad that we couldn't earn your business we do appreciate your comments related to our design consultant. Our employees work very hard, long hours and do their absolute best to deliver on what is requested of us. We appreciate that you took time our of your schedule to leave us this review. We wish you nothing but the best moving forward."

"Thank you very much for the wonderful review. We appreciate your comments and the time you took our of your schedule to leave the feedback. We hope you enjoy your project for a long time to come. Thank you for your business!"

"Thank you so much for the kind review. We hope that you enjoy your porch and are able to make a lot of memories over the years. Thank you for your business. You were a pleasure to work with."

"Thank you very much for the kind words. After our conversation on the phone we look forward to meeting with you to see if we can help you out!"

"Thank you guys very much for leaving us this kind review. We are overjoyed that you are so happy with the build as well as the process of doing business with us. We hope you enjoy your new deck for many years. Thank you for your business!"

"We apologize that you did not receive the quote that you were looking for. I spoke with the design consultant that you dealt with and he felt horrible about the situation. With being sick and getting behind with his workload he simply forgot. I know that he went ahead and forwarded the quote to you even though you don't have any further interest as stated above. We are truly sorry for not getting back with you. We hope that you might give us another chance in the future."

"Thank you so much for the nice comments. We hope you enjoy your deck for many years to come."

"Thank you so much for the kind words. We want our customers to be happy, not only when we are done with the project, but years down the road as well. We stand by our warranties and will always make things right if something goes wrong. Thanks again!"

"Thank you very much for your kind words. You were a pleasure to work with and I am glad you had such a good experience. We do our absolute best to provide the best service and construction possible. We hope that you enjoy your new deck for many years to come."

"Our records indicate that this homeowner was given two separate quotes and then requested a third. Our Design Consultant recieved a phone call (while on vacation) from the homeowner asking where the third quote was. He replied letting them know he would "try" to get back to them later that evening, which he was not able to do. He was on vacation. We do apologize that you never received the third quote you requested. If you are still interested in receiving it please let me know and I will make sure that the Design Consultant contacts you immediately. Rob Mitchell, Owner Archadeck of Columbus 740-879-3730"

"Mr. [Member Name Removed], Here at Archadeck of Columbus we appreciate every single phone call that we get. So much so that we have developed a system of tracking all phone calls, potential customer leads, etc... because we don't want things like this to happen. We are human, therefore I am sure we have missed a phone call here or there over the years. We have gone back though our phone logs from the past month. We do not have your name, phone number or address in our phone logs. I would like to invite you to call me personally so we can discuss. We certainly have not ignored anyone on purpose as that would be bad business and we don't want that kind of reputation. Please feel free to call me on my personal cell so I can get more information from you (phone number, dates of phone calls made etc..) so that we can investigate and hopefully find out what went awry. You can reach me at 614-554-4666. I look forward to your reply. Rob Mitchell, Owner Archadeck of Columbus UPDATE: Multiple weeks have passed and I still have not received a phone call from Mr. [Member Name Removed]. UPDATE #2: Customer ended up contacting us through our online consultation request a little over a month after posting this review. We set up a meeting at his request not realizing who we were setting a meeting with. During the drive to his house I recognized his name as the one who posted the above review. The meeting went well, we discussed his project, timeline and budget. At the end of the meeting I asked if I could address a different subject to which they were agreeable. When I asked them if they had posted a negative review recently on Angie's List they said "yes". I then asked them if they realized it was me who they wrote the negative review about and they said "oh, we didn't realize that". Through our discussion it was evident to me that they were confusing my business with someone else. A week later this customer called me and told me they selected another company based upon their construction schedule not being out so far. I replied thanking them for letting me know they selected another company and I wished them "nothing but the best" in my reply email. I also stated a couple points that bothered me about why he wrote the review as things just didn't make sense to me. The customer replied again and contradicted himself on multiple points. Here is the bottom line. If we make mistakes we own up to them, apologize and correct the situation. I wouldn't spend the time I have spent writing replies if I was wrong in the first place. It is truly unfortunate that the review was written in the first place. It is frustrating that Angie's List allows false reviews to stay online without doing more than calling the Customer and ask if they meant to write it about the company they wrote it about. If it wasn't for the contractors they would be out of business because the businesses are pretty much their only source of income since they started giving out free memberships."

"Thank you very much for the kind words. Aaron is a tremendous asset to our company for those qualities you described. I am sorry we couldn't work together this time, but if there is anything we can do for you in the future, please don't hesitate to reach out."

"Thank you very much for the review as well as your business. We hope you enjoy the pergola for many years to come."

"Thank you very much for the kind words. We do our very best to treat all of our customers as we want to be treated ourselves. We hope you enjoy your project for many years to come!"